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“The PB Mazatlan really is a gem.”

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Pueblo Bonito Mazatlan
Ranked #5 of 80 Hotels in Mazatlan
Certificate of Excellence
Reviewed April 27, 2010

Our stay was from April 14- 24 2010. We loved the hotel!
The style is very Mexican – lovely tile, terracotta colours, wood, fish ponds, gardens, aviaries… all surrounded by the sound of the crashing waves – heaven!
I went with my 13 year old daughter, her friend and my mother. The hotel had plenty to offer all of us.
We spent the majority of our days on the beach basking in the sun and playing in the waves. The pools are lovely as well. I found them to be a perfect temperature. There is a hot tub – cute and tucked away with a waterfall. Also a small pool on top of the cascade bar – we only discovered this towards the end of our vacation.
Lots of beach vendors… I didn’t find them to be overly pushy, but I speak a little Spanish and enjoy chatting with them. I found the simple bracelets, wraps and dresses to be less expensive on the beach than at the market.

We stayed in room 4011, overlooking the pueblito pool. We had reserved a 1 bedroom suite and lucked out and received one with a nice view and 2 bathrooms (a huge bonus for 4 women sharing a room!). Bedroom has 2 double beds and a pull out in the living room. The beds are a bit small for 2 adults so I opted for the pull out. It is hard foam, but it was fine for me. Waking up to the sound of the waves and seeing the water when first opening your eyes made up for the bed! The kitchenette is well equipped for 6 people. Margarita jugs and glasses included! Toaster, coffee maker, pots, pans, knives, cutting boards, lime squeezer, coffee filters, etc etc. Soap and towels provided for dishes. The maids do not do dishes, but put them away for you. They will but for a $50 peso cost. We went into town to the large MEGA store for supplies for the week. Small store across the street was good for stocking up our beer and water supplies. The hotel water is purified and you can drink from it. We didn’t use it to fill up water bottles, but brushed our teeth with it and drank it occasionally with out any problems.

Staff at the hotel are really lovely. They are friendly, warm, and speak English if needed. We had an electrical failure in the kitchen one morning (don’t use the stove, coffee maker and toaster all at the same time!!) and within 5 minute of calling the front desk all was again in working order.

Food at the resort is good, but I found it to be rather spendy at the restaurants. We did the timeshare tour at Emerald Bay (lovely resort, but the Mazatlan location and style is more to my liking) The $200 food\beverage credit from that paid for lots of poolside drinks and lunches. Canadians are only eligible for the credit if your stay is booked through a travel agent – not if you’re there on timeshare or have booked through the hotel.

Armando the shrimp vendor is down on the beach in front of the pueblito pool from 7:30 am each day – wonderful shrimp!! Approx $180 pesos per kg and they are fresh, huge and delicious. He peels them for you if you like. Made for a truly great lunch one day.

The location is great – short walks to lots of little restaurants. Chili’s Pepper is good and a 5 minute stroll down the beach. From the main road there is the Purple Onion, El Paraje (the Place) and Los Zarapes all within a 5 min or less stroll. A short Pulmonia cab ride (40 pesos) is the golden zone with plenty more restaurants to choose from. We took the bus into Centro and enjoyed all that the old town and Plaza Machado had to offer. A must if you visit Mazatlan. Also venture over to Olas Altas and walk the malecon at sunset.
Free wifi is available with a code from the front desk. The girls had access to the internet all over the resort (room, pools, beach). They used it with their iPods and found it to be very fast.

Mazatlan is a treasure and after visiting other areas of Mexico, a place I will certainly return to again. Enjoy your stay at PB Mazatlan. It is a great place to call home when on vacation.

  • Stayed: April 2010, traveled with family
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1  Thank snowgirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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797 - 803 of 1,644 reviews

Reviewed March 22, 2010

I'm sure this is a fixable thing and the resort seems like they will. We stayed in Feb for a week (trade through RCI). Beautiful units although slightly dated. There was a kitchenette with lots of tiny tiny ants. Over any food, plates, pans, etc. The ants extended out into the bedroom too due to little cracks in the caulking. Again, not a huge deal. And resort was excellent in every other way. But....

Funny, we also stayed at El Cid El Moro Towers and El Cid Country Club. We liked this place better even with the ants. Just prettier.

  • Stayed: February 2010, traveled as a couple
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1  Thank rosco1e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2010

We are not owners but return to PBM each year for 6 yrs. We first started to visit Maz. in 1983 so have seen lots of changes and have stayed in a variety of hotels. When you step in to check in you are remembered. When you sit at the pool you are remembered. Stop at Cilantros and you are remembered. It is a great friendly place. We always have a night cap at Cilantros and Angel is right on the spot with our drink. Even tho we don't eat there often the wait staff all know us. Ernesto and Miguel were aware that we had a personnel concern. With out hesitation they offered to do us a great favor. All the views are great, the palm trees add to the picture. We find the beds very comfortable. When my husband went bottom fishing the cook fixed our fish for a wonderful dinner. I have been trying to think of a negative and I can't. Enjoy your stay.

  • Stayed: March 2010, traveled as a couple
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1  Thank KarlaSchultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2010

We just returned from 10 days at Pueblo Bonito-Mazatlan Resort. Our Jr. Suite was nicely decorated. It's not a brand new hotel so don't expect the Ritz but it has been kept up well. We thoroughly enjoyed having a kitchenette that had a decent size refrigerator. We opted for a Jr. Suite rather than a deluxe suite as the internet room diagram showed the bedroom without windows, but once we were there I did see rooms that the bedroom and living areas both had balconies or patios. So if that is what you are looking for, you'll have to call the hotel direct to get that type of room. Most evenings found us sitting on the balcony watching the most beautiful sunsets. As far as I could tell all rooms have an ocean view of some sort.
Even though it is not an all-inclusive hotel, activities are scheduled at the pool and beach area beginning at 9:00 a.m. each day. The activities staff are a hoot and seem to really love their jobs. Paulina is adorable and so much fun. All activities are free except for Bingo and Blackjack, which are $1 each.
There are some beach vendors, but not as many as there are on the beach at Pancho's restaurant. The vendors on Pueblo Bonito's beach do not approach you unless you motion to them, so the beach was very enjoyable.
There is a special drink each day which is 2 for 1 all day long, and happy hour is 11:00-noon and 4:00-5:00 p.m. each day which means all drinks are 2 for 1 during those hours. We highly recommend the Monkey Bar, which is an adult chocolate banana drink with a nice kick to it.
Negative: We were told upon our arrival that the hotel had overbooked and they were sending us to Pueblo Bonito Emerald Bay to stay. My husband threw a fit and front desk finally said he would "find us a room" if we would spend out first night at Emerald Bay. Emerald Bay is WAY OUT THERE and not close to anything. So we were sent out by taxi, rather than their making us wait for the regular shuttle. Emerald Bay is brand new and very lovely -- but it is a village unto itself and not what we had in mind at all. To get from there to Centro Mazatlan it would be a $15 taxi ride one way, $10 to Golden Zone. Emerald Bay does have a free shuttle that will take you as far as Pueblo Bonito-Mazatlan and then it's $5 to the Golden Zone or $10 to downtown. When we returned to P ueblo Bonito the next morning at 10:00 a.m., lo and behold, our room was ready so we could check in. Wouldn't that mean they had a room last night??? Obviously, that was very upsetting to us as we felt they had only sent us to Emerald Bay to try to sell us a time-share, condo -- and believe they pushed REAL hard on that. No doesn't seem to be in their vocabulary. Other than the time-share problem (don't answer your phone in your room because that's who is calling!), we thoroughly enjoyed out stay at this resort and would highly recommend it.

  • Stayed: February 2010, traveled as a couple
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1  Thank Kieviet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2010

Pueblo Bonito and Mazatlan are definitely a tourist spot. If you are interested in timeshares and tourist traps then this is the place for you! The hotel itself is fine and very comfortable except for the internet access. A 4 star hotel should offer good free wi-fi. The free internet was as slow as dial-up and if you wanted the good internet it was $8/day. In 2010 you should expect free high speed internet EVEN in Mexico! The hotel was definitely geared towards people who want structure and activities (loud speakers and announcements throughout the day). If you want a quiet place to do your own thing then it is not the place for you. The food and drinks are ridiculously expensive so we were happy to have a good kitchen.

However, we will never come back because our moments of rest and leisure were stolen by the beach vendors---they don't stop! I blame the tourists more than the vendors. If we didn't buy their crap then they wouldn't try to peddle it upon you. The jewelry is fake (the real .925 silver is in a joyeria) and the prices are ridiculous. I sat there and watched typical tourists buy this ridiculous stuff that (1) you can buy in the US and (2) is of horrible quality.

If you want to buy the tourist trinkets--please go to a market. DO NOT buy from the beach vendors. You are ruining it for the rest of us who want to lie peacefully on the beach and have no desire to be harrassed. I've been to Mexico many times and this is the first time I've been hounded at least 10 times per hour. When you say "no" they push harder. It is ridiculous and there no places to go in Mazatlan where you will not be harrassed.

Between the beach venfors, the street vendors, and the annoying pulmonia drivers who whistle and honk at you persistently--we finally decided to walk on the beach at night because that was the only time you had peace.

If you go--make sure to find Juanita's--the food is the genuine article and it is not a tourist trap. Arrabiata's is a great italian restaurant and you can eat very well for a good price. The Pacifico Brew tour is amazing and they give you as much free beer as you can drink.

We spent 9 days in Mazatlan and the weather was awesome and it was great to get away from the winter weather.

  • Stayed: February 2010, traveled as a couple
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4  Thank iggy5280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2010

“ Just Returned from Pueblo Bonito Mazatlan ”
Feb 28, 2010, 11:06 PM
My husband and I got back on the 2/26 and we had great weather and the hotel was very nice. When we checked in the lobby was pretty busy. The front desk guy who helped us told us he had to upgrade us to a suite because the hotel was so full of time share owners,which he did and it was very nice. One thing about the PB properties is they have a lot of Palm trees on the properties. Unfortunately they block the ocean views. We found that the 2nd floor and the 5th floor were best for not having the view blocked and if you can get a room between 2004-2007 or 5004-5007 for instance the view won't usually be blocked if that is important to you.Best way to prevent that is ask to view the room before packing your luggage up to the room. The resturant is very nice but expensive. We took a taxi $10US to the Mega Market and puchased our liquor (no liquor at the stores on Sunday),breakfast stuff eggs-bacon-bread-pastries. You have to get a tray and put your pastries and rolls on it and take it to the counter they will bag it up for you. You can get lunch meats, cheese, pretty much anything you want. Th PB has a nice kitchen area. We took a collapseable cooler but they have them there you can buy.You might want to throw in blue ice for your cooler and lots of zip-lock bags for ice for drinks and sandwiches. Remember you aren't in the states and they don't have clean safe to walk on streets(big holes and uneven sidewalks). If you want a good spot on the beach or at the pool be sure to get your towels on a chair by 6:30 a.m. PB hasa nice Deli and Internet Cafe, good lattes but also coffee maker,micro. Take insulated drinking cup for hot and cold.


Binoculars are a must. The pigeons are very brave they will walk right in to your room if you leave the screen on the balcony open. Nice place and friendly staff. When you get to the airport and you pick up your luggage and you don't want to deal with the timeshare people ( they are relentless). Go directly to the outside and look for a booth. Just say no thank you to all the people that try to get you to stop they will say things like,"What hotel are you staying atl, you need to talk to this guy". NO NO NO. Go out to the ticket booth the lady will sell you your ticket for your taxi and it will be about $25US.

3  Thank PortlandBestRealtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2010

Pueblo Bonito has to be one of Mazatlán's most beautiful resorts. From the moment you check in the lobby you know that you're in for a treat. The staff is awesome, they're so attentive and willing to help you without hesitation that you just feel welcomed and at home. They have awesome restaurants with great food and wonderful pools for the old and young to relax or play. It is a great hotel for families with young children or for newlyweds because the place is just so beautiful and there's always romance in the aire. The atmosphere at Pueblo Bonito Mazatlán is pleasant and you would want to come back again. Also, it is only a few minutes drive from the more popular "malecón" area and downtown Mazatlán but still far enough to have a pleasant stay.

Stayed: April 2008, traveled with family
1  Thank MexguyUSA26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Mazatlan

Address: Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#4 Business Hotel in Mazatlan
Price Range: $203 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pueblo Bonito Mazatlan 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more   less 
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Pueblo Bonito Mazatlan Hotel Mazatlan

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