We went to Mazatlan for a small family reunion. It just so happened that I would also be looking for sunshine and rest following major surgery. I came home after a two week visit feeling much stronger.
I will try to keep this brief, so perhaps bullet points will help keep me on track and provide an honest summary of our visit. Please keep in mind I am a retired hotel professional with a very fair, but, sometimes critical eye.
- Front desk welcome and check in was pretty blah, no "Welcome to Mazatlan" and clerk seemed to be confused, yelling to someone in the back room several times for assistance I think.
- We had upgraded to a Boutique room #119 prior to our arrival, which the young bell boy told us that room did not exist, after I looked for a few minutes, I found the room myself. The bell boy was quite surprised where the door was! In his defense he was very pleasant and did a very good job at service recovery by turning the lights on and showing us where the restaurant was! And yes, he was tipped nicely and we had a good laugh about it.
- We absolutely loved the room, it was so clean, as was the rest of the resort. We nested quite well there for the 2 weeks of our visit February 16-March 2. Lot's of hot water, fresh clean towels, coffee supplies, water, beer and soft drinks in our clean little fridge.
- The housekeeping department is the star of this property. Our room was cleaned to perfection every day before noon. Nothing forgotten, fresh crisp sheets, although just a suggestion, but, fitted bottom sheets would probably be a blessing to the housekeepers. I cannot say enough about cleanliness...from public washrooms to the sand on the beach!
-The heated pool was so much fun and I met so many wonderful travelers there. Never a problem getting a lounge chair. Bingo was fun, although, sadly, I never won that elusive T shirt!
- Now, we did go A1, which we are very familiar with in other resort destinations. It was not terrible...but, it was not great. After the first week, we mostly ate out. However, we did love the breakfast buffet. I do believe the problem is not the product, but, the execution of said product. The staff seem confused of what is included and what is not...definitely a communication problem in the Food and Beverage department. Once we were turned away from the dinner buffet because of our yellow bracelet. That is when we discovered and really enjoyed the Italian restaurant, although found the wine undrinkable. I hope to see attention paid to the Italian concept, as they may have a diamond in the rough there.
- Mexican restaurant was not our favorite, but, was OK. Tried only once and did not return, service issue there...waiters seemed confused once again, about A1. We felt rushed for some reason.
- The grounds very well maintained and enjoyed the flowers, plants and tidy pathways.
- Snack bar by the pool was adequate, but, waiters seemed fairly lazy, we tipped substantially, and still found a lack of enthusiasm. Seemed rather overstaffed for the lack of food variety and service. Lots of conversation and joking around amongst the staff there. Perhaps more supervision is required. Beach side snack bar closed, a little disappointing, but understand maintenance or occupancy rules.
- Liquor service by the beachfront on those green chairs was excellent. Sure wish us A1 folks could have had bottle beer included. We got heartburn from the draft, so did not really spend too much time there after the first couple of days. We were lucky we had such a great room with a patio. We enjoyed so much time there.
- The Spanish entertainment nightly was first class and although our room was very close to the action, we slept like babies, as it never went on too late. After all we were in Mexico!
- The dining room service was fine, but, again, there seemed to be a lot of waiters, etc. not doing a lot. I wonder what the labor costs look like. Just sayin...
- Would like to be able to taste some alcohol in the specialty drinks. We were on vacation and like to get a bit of a buzz. No hangovers this time!
All in all...a very nice vacation. We will return to the Hotel Playa Mazatlan, perhaps for a month next time. We will do European plan, as there is just too much in Mazatlan to tickle our palates.
I would like to thank all of the Mazatlan citizens who made our visit so wonderful. We truly are grateful.
I just know I forgot something!
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- Also Known As:
- Playa Hotel Mazatlan
- Mazatlan Playa Hotel
- Hotel Mazatlan Mexico Playa
- Playa Mazatlan Hotel