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“Fabulous Hotel and Service!”

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Royal Villas Resort
Ranked #23 of 79 Hotels in Mazatlan
Reviewed February 21, 2010

We stayed at the Royal Villas for one week in February and had a fantastic time. This was our 7th or 8th trip to Mazatlan and our first time at the Royal Villas. From the moment we arrived till the moment we left the hotel staff went out of their way to be friendly and helpful to us as needed.

Our room was the Palenque Suite and it was spacious and clean. Food service was fast and tasty at both breakfast, at the pool and in the restaurant. We particularly enjoyed Rafael the Waiter, and Rafael the Capitan, and Latice the bartender but every staff member was friendly and helpful including the gals at the front desk. The htoel was not very busy at all and we easily found chairs by the pool and had drinks brought to us as needed. Your view of the sunset is lovely from both the pool and your room.

We golfed every day at nearby El Cid and also recommend anyone visiting Mazatlan also enjoy a few rounds of golf. The green fees are so cheap for Mexico and the course a lot of fun and the caddies will make your game memorable.

Of all our stays at Mazatlan, we enjoyed our stay at the Royal Villas the best! We plan to stay there again next year as well.

  • Stayed: February 2010, traveled as a couple
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6  Thank mustangsally010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 - 140 of 268 reviews

Reviewed February 16, 2010

In our last family vacation in Mazatlan on January 11 to be exact, We Stayed at the Royal Villas in a Tajin Suite. It was fantastic we celebrated our family reunion. We had different activities, and with the help of the hotel staff it was all perfect. We had a delicious dinner created by Chef Marcelo we were all extremely satisfied and pleased with his amazing creations. Since the day of our arrival at Royal Villas staff strives to be the best and to make us feel right at home with genuine the staffed was at there best and you could see that each and everyone of the staff members enjoy there job. Our rooms were immaculate. I love their fresh linen and the rooms looked great after the new renovation. Anamar our room attendant always had a big smile on her face and she was more than ready to accommodate to our needs .I work at PALA Casino Spa and Resort as a Hotel Housekeeping Supervisor and I can tell that Royal Villas meets the standards for this type of resort. We would like to thank every one at the Royal Villas for making our stay an enjoyable and unforgettable We look forward to returning and bringing more of our friends and family with us share and enjoy an experience as positive as this one.

  • Stayed: January 2010, traveled with family
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3  Thank EstrellaCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2010

I'll start off by saying that we got an amazing deal on this resort. For $1260 (CDN) we got our flight and 7 nights all inclusive here over New Years Eve.

Our first few days were a little bit iffy. I'm a little sorry that we read so many of the bad reviews on TripAdvisor that talk about the plethora of timeshare salespeople because we went in overly paranoid. We missed out on the Deer Island Tour because we thought the events coordinator who asked us to go was just another timeshare salesperson which we later found out was not true and that the tour was actually included in our all-inclusive package.

Another thing that took some adjusting was the staff, they are almost too pushy with their service. One example is this, at the breakfast buffet there was one server who would always grab my girlfriend's plate out of her hands (sometimes before she was even done filling up) and carry it back to our table for her. A little bit too much if you ask me.

After a couple of days though, we felt at home here. The main restaurant has amazing food so I'm not sure where all these negative reviews came from. There are at least 12 different entrees to choose from and between my girlfriend and I we probably had 8 of them, all very good. My personal favorite was the salmon stuffed with lobster, shrimp and mahi-mahi. The cheese-stuffed shrimp wrapped in bacon was a close second. As well, this restaurant is not the *only* choice for dinner. There is a different menu available in the bar area which includes things like nachos, tacos, burgers, chicken fingers and this is available until 11PM.

As for the timeshare salespeople at the front, I was only bothered by them once. A firm "No, gracias." was all I had to say and we were never bothered again.

Positives: Clean rooms, excellent beach, excellent food, prompt service.
Negatives: Service felt "pushy" at times
Tips: Don't do the "Stone Island Tour". It sounds like a deal at only 350 pesos, but everyone I talked to agreed that it was a waste of their time. The activities offered are short and boring, you can't drink alcohol on the boat, and the "open bar" on the island is restricted to only a few drinks.

  • Stayed: January 2010, traveled as a couple
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5  Thank Kaldonis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2009

We stayed at the Royal Villas Resort November 2009. Overall, it was okay. We would not repeat the trip, nor would we recommend the resort.

Positive: the ocean view is very nice. The beach is quite good for western Mexico. The sunsets are outstanding. The resort has an excellent breakfast buffet on the weekends. During the week our package included breakfast ordered from a menu. The breakfast was good and the restaurant staff are superb (especially if you tip them a few dollars). The resort has individual safes available for guests near the lobby. The staff were generally very nice. A single computer with internet is available in the lobby. It is a bit tough to get access to at times. You may print off your boarding passes at the front desk. The gym was a pleasant surprise. It was large and well equipped with cardio equipment, weight machines, and free weights.

Negative: The beds in all suites are small and are of very poor quality. They are not large enough for two adults. The resort is a bit dated. I would rate it at a two and one half to three star out of five by North American standards and guess that it is 25 years old. Bring your own coffee. The coffee makers in the room are functional. The attractive Mexican ladies at the entrance to the resort are the timeshare salespeople. They were persistent but not overly pushy by timeshare sales standards. They continued to ask and we continued to say 'no'. Overall, we paid roughly $1,100 US ($100 per night) for the room and breakfast for 10 days. The facility and location are simply not worth $100 per night.

Tips: Deer Island approximately one KM across from the Royal Villas resort is worth the boat ride over. Bring some beer, snacks, snorkel gear and water shoes if you want to go for a walk farther down the beach onto the rocks. Breakfast at the resort is served until noon. If we ate late we were able to make it until dinner. Gus-Gus (pronounced goose-goose) is a nightclub across the street. It is fun and has decent meals. We would go down to the pool area with our travel mug's filled with either coffee or alcohol. This was not an issue with the staff. The front row of deck chairs overlooking the ocean are reserved very early in the morning – people just throw their towels over the chairs to hold them until they come down later in the day. The resort does not seem to have a problem with this.

Phone Calls: If you want to call back to Canada or the US purchase a calling card from Christine`s Coffee House located one block south of the Royal Villas Resort. A $6 U.S. calling card allows you 60 minutes of voice over internet. Christine`s is closed Sundays.

Tours: A caution on tours in Mazatlan. We found the quality of tours in Mazatlan was very poor compared to tours we have taken in Puerto Vallarta or the Mayan Riviera. On our tour, the Copala Colonial tour with Vista tours, we were taken to six different locations to go shopping for many of the same items we could have purchased on the beach. It was a shopping trip (some parts fairly high pressure) when we expected a tour of the villages including the history and so forth. It was a disappointing way to spend a beautiful day in Mexico. We heard the same complaint from other tourists on other tours.

Stayed: November 2009
5  Thank HappyintheSuneh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2009

We enjoyed our week at Royal Villas last August. We exchanged our RCI week for a two bedroom unit, which was really a one bedroom apartment with two full bathrooms, a living room/dining room area and a full kitchen, and a connecting room with a bedroom and full bath. So we had three bathrooms for three people, very convenient after returning from the pool or beach and wanting to shower before dinner. We were all able to get ready very quickly. Two full walls of windows overlooked breathtaking sea views, with sliding glass doors opening to a narrow balcony the entire length. Each bedroom had its own sliding glass door and narrow balcony. Snacks and drinks were provided in the kitchen with the all inclusive. I will say that for me, being only 5:4” the couch and chair in the living room were too wide for my feet to reach the floor, but that was the only complaint with the furniture. The beds were very comfortable. There was a TV with cable in the living room and each bedroom.
Water leaked in through the sliding glass doors one day when it rained all day, but housekeeping came and mopped it up.
All inclusive here was a little different - no buffets, even for breakfast. You order freshly prepared food off the menu. There were two restaurants, one open air for breakfast and lunch, and another air-conditioned restaurant that was open for dinner only. There was also an open air lounge and bar area where there was entertainment nightly. At lunch we usually just ordered from the waiter at the pool or beach. The a la carte dinner restaurant had varied menus nightly. I had shrimp prepared several different ways, and couldn’t believe how fresh and delicious it was. It was like a four diamond restaurant right at the resort that we ate at every night. The all-inclusive includes room service. One night we asked for three banana splits and we got them sent up. Room service is pretty fast, we noticed.
We had bracelets for the all-inclusive, but we still had to sign tickets for everything we ordered (one for the hamburger, one for the French fries, one for the beer, etc.), which was a little strange, but of course they took it off at the front desk because of the all inclusive. So we just went with the flow and signed tickets all week. Because we had the all-inclusive, they also paid for our taxi to and from the airport.
We did take a city tour one day and it was good, saw the highlights of the city and a cliff-diver performing. All in all it was a great value and the people are very accommodating.

  • Stayed: August 2008, traveled with family
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7  Thank Marley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2009

While staying at the Royal Villa as the guest of an owner, we agreed (after several attempts to say no) to attend a 90 minute sales presentation. They promised us breakfast and to pay for one of our tours. We told them in no uncertain terms that we were not going to buy and that we were going to leave after 90 minutes.

We signed a contract saying we would stay for 90 minutes. at 90 minutes, we told them we were still not interested and that we would give them a few more minutes before leaving. They pushed and pushed and pushed and pushed before we physically stood up and left. By the time we got back downstairs, our "gift" was forfeited because the salesman didn't "sign off" on something. The argument continued downstairs (the sales mgr followed us into the lobby)with them insulting our behavior. We ran into a friend who complained of a similar situation which also resulted in a knock down, drag out fight.

I would not recommend staying at a place that would treat its guests so terribly.

Stayed: April 2009, traveled with friends
4  Thank Traveler123Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2009

My husband and I visited Mazatlan March 1-8, 2009 and had a great time. We stayed at the Royal Villas on the beach which was a good value. Our room was large, two double beds, small kitchen and eating area, balcony with ocean view, full bathroom and lot's of closet space. It was clean and air-conditioned, couldn't ask for more for the price! We paid $100 Cdn. per night. Some other reviewers complained about Gus, Gus night club, which is loud, but with the air-con on in the room we couldn’t hear it. We actually liked having the background music while we sat on our patio with a glass of wine at the end of our night. If it is a concern, ask for a room on the other side of the hotel, closer to the beach side and you won’t hear the club. The hotel is within walking distance to the golden zone, shopping and restaurants. You can catch the bus just down the street from the hotel to the city for 8 pesos (approx. $0.70) and it’s about a 10-15 minute ride. The city is something to see and we felt completely safe wondering around. The Market is a definite must see, lot’s of fresh produce, seafood and meats. It’s an open Market and not like anything you would see at home. We also walked the sea wall and watched some of the divers. We went to the Cathedral and the main plaza which were worth a visit. I would highly recommend going to the main plaza for dinner in the evening on a Friday or Saturday night. The square is decorated with strings of lights, is full of people, some musicians and other entertainers. The atmosphere is festive and the restaurants surround the square with tables outside. We had dinner at Pedro & Lola’s which was very good and reasonable. There was a bit of a wait for a table, but very worth the wait. For lunch downtown, I would recommend Mariscos Chon (which was recommended in another trip advisor review, thanks). It’s located a few blocks from the Cathedral, 1508 Calle Carnaval. The smoked marlin flautas and shrimp tacos were very good. Each dish comes with four pieces, we shared and had a beer each for about $7 each including tip.
Other restaurants to try: our favourite for lunch, Pancho’s right on the beach in the golden zone. You can walk along the beach from the hotel and access Pancho’s. You get chips, two types of salsa and a stuffed pepper with any order – so you may not want to order too big a meal. We ordered beers, tried the guacamole, shrimp and fish tacos, fried squid and shrimp ceviche (not all at once of course) and all were excellent! Fat Fish, BBQ ribs and shrimp, excellent value for lunch (about $7 per person for lunch and a few beers). Come hungry, large portions. Family owned, friendly atmosphere. Lulu’s behind the Shrimp Factory in the Golden Zone, good value, excellent sea food, have a special with the baby lobster, it is so flavourful and fresh! Gee, Gee’s across the street from Lulu’s is a new restaurant and is a little trendy. It has some different twists on traditional dishes. We had some appetizers and the fajitas which were good. There is an Italian Restaurant on the main street near the El Cid and the Senior Frogs night club, which was very good. They have brick oven pizza which is excellent – if you are feeling like something other than Mexican for a change!
We would not recommend Vitoro’s Italian restaurant in the golden zone, was not good, or Joe’s Oyster Bar (this is more of a drinking place – don’t go for the food).
If you are a hockey or other sports fan, we recommend Dugout and Sports Saloon, friendly staff, great beer specials and many TVs, if they are not watching what you are after, ask the staff and they will put it on one of the TVs just for you!
Overall we had a great time and would visit Mazatlan again!

3  Thank MiTravel_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Villas Resort

Address: Calzada Camaron Sabalo No. 500, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Mazatlan
#18 On the Beach Hotel in Mazatlan
Price Range: $69 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Villas Resort 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Royal Villas Resort All inclusive a lacarte Description and adventages:THE UPSCALE PROPERTY ON THE BEST BEACH OF MAZATLAN Located right in the heart of the GOLDEN ZONE of MAZATLAN, The Royal Villas resort features: 125 Suites, Jr. Suites and Pent Houses All of them with: Balconies. Kitchenettes and the best beds in town, Enjoy the only Four Diamond restaurant in Mazatlan rated by the AAA : La Hacienda de la Floor Restaurant with fine Mexican cuisine, try our delicious dishes 2007 prize winners, Have fun! during our happy hours at our Lobby Bar with live piano music and a variety of rhythms: Mexican, romantic and Jazz every day from Tuesday to Sunday, from 7:00 to 11:00 p.m. For Breakfast enjoy one on the best buffet breakfast in town, every day from 7:00 to 11:30 a.m. at our Montealban Restaurant, We also offer: Room Service, Acclimatized Swimming Pool, Jacuzzi, Fitness center with Sauna, Game room, Satellite TV, Internet access, Spa Services, daily pool and beach activities for children and adults:Other services: Game Room, Kids club, Baby Seating, Room Service, Meeting facilities up to 200 people, Safety deposit Boxes, Handicap rooms, Non smoking rooms, Beauty Saloon, Valet Parking, Direct Dial Phone System, Purified Water System, Travel Agency, Laundry Service and Laundromat .Satellite Television / Pay per view movies Smoking and Non-Smoking Rooms, Money Exchange and Safety Deposit Boxes, Business Center, M.D. on call, hours, Private Ocean View Balconies Spectacular Sunsets.1.-Location.- Located right in the heart of the golden zone. At one of the best beaches in Mazatlán.2.- EP Plan and All Inclusive a la carte2.- Family suites with Kitchenettes3.-Free internet services4:-Daily pool and beach activities program: Daily beach and pool activities for children and adults• Karaoke• Aqua aerobics• Water polo• Bingo• English classes• Spanish classes• Deer island tours 5.-Meeting facilities for up to 200 guests6.- Catering service for up to 300 guests.7.-Wedding facilities ( full arrangements)8.-Free parking and Valet parking service9.-Free work out room10.-Free Sauna services10.-Spa service ... more   less 
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Also Known As:
Royal Villas Hotel Mazatlan
Royal Hotel Mazatlan
Royal Resort Mazatlan

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