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“Only if you want a timeshare experience” 2 of 5 stars
Review of Mayan Palace Mazatlan

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Mayan Palace Mazatlan
Ranked #8 of 80 Hotels in Mazatlan
Certificate of Excellence
Pittsburgh, Pennsylvania
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Only if you want a timeshare experience”
2 of 5 stars Reviewed June 10, 2013

My husband and I were shocked at how expensive this hotel was, considering what you get in return. The hotel is out of the way of everything, adding to your trip expenses, requiring you to take a taxi virtually anywhere. The ONE restaurant is decent for an overpriced breakfast. Otherwise, be ready for tacky theme nights and buffet city. Servers were rude; it seemed inconvenient for them to refill our coffee and assumed decaf would suffice if they could get away with scheming you. The rooms look like tasteless apartments with the strangest art and color scheme. Our suite was consistently dirty with small bugs on the sinks, sand on the couches and floor, missing lightbulbs throughout, and only one air conditioner for the two-room suite. Beware that the sales pitch begins when you check in. It is obligatory to stop by the concierge who is really a timeshare saleswoman before you can even see your room. Advice: cut them to the quick, stating you are not interested and will not be interested in hearing about the timeshare options. They will have a bad attitude about this, too. The gym reeks of plastic. There is no beach because the waves are so big, you cannot swim and the water level is up to the shore. What shore there is, is covered in garbage. The pool doesn't "open" until 9AM, so you are out of luck if you want a towel (which you had to return by 7PM the night before). The concierge knows nothing about life outside of the hotel. No info on bike rentals, restaurants, entertainment. They will very obviously try to steer you towards their tours. I asked them to make a reservation at another restaurant I found on my own, and they tried to convince me to go elsewhere (I'm sure it was in their own self-interest). The dining experiences we had outside of the hotel were fabulous! Mazatlan is great, but stay elsewhere closer to the city and the malecon!

Room Tip: Make sure you book on the ocean side. Otherwise, you will be facing the street.
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
7 Thank Patricia867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Mazatlan, responded to this review, August 28, 2013
Dear Patricia867:

Thank you for providing your comments about your vacation at Mayan Palace. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that is not the case. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance as well as to maintain our facilities in the best conditions for our guests to enjoy. This will be addressed by the appropriate areas as we always work hard to have a clear communication with our honored guests.

We hope to welcome you back in the future.

Warmest regards,
Mayan Palace Mazatlán Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Davisburg
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 2, 2013

Hotel was very nice. The Beach area could have been better taken care of. The food was good. The person that planned our tours was great. Service for check in was very slow, but is to be expected in Mexico.

Room Tip: If they offer you the Sea Garden take it. It has a great view. It is the oldest part of the hotel, b...
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 6, 2013

4 of us arrived for a wks stay at Mayan Palace & were put in a room with a "view" of a city street. On day 3 we were moved to the Sea Garden with a fantastic ocean view. The rooms at MP & SG are very similar. Both bldngs were clean & comfortable, but BADLY in need of renovation. The pool is shared between the 2, no swim up bar, only 1 restaurant between the 2 places. As with any Mayan resort, the ground are beautiful, although the resort(s) are very small compared to say, Puerto Vallarta. Nothing going on in the evenings other than family karaoke. Golden Zone is convenient by pulminias, which are fun & fairly cheap. Staff is, as always at Mayan, excellent. Highly recommend David for private tours, ask at the desk. Would I go back? Sure, we had a great time, but do hope they upgrade sooner rather than later.

Room Tip: Mayan Palace & Se Garden seem to be one in the same, higher rooms have the best ocean views
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank GracieWa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Ridge, Canada
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 23, 2013

We stayed here last week (April) and there was hardly anybody staying there, which made it nice - not sure if it is always like that. Lots of room around the pool, drinks were good. We only ate at the restaurant once as it seemed kind of expensive compared to places in town. We hopped on the bus right outside the resort every day and headed downtown to explore. It is only 10 pesos ( less than a dollar) and a great way to get around. Avoid the "Pulmonias" which are golf-cart like things that probably will give you a pulmonary due to their exhaust. A lot of the drivers seemed to be affiliated with time shares as well, they would pull up to us when we were walking and say" I give you a free ride today, you just come tomorrow for a special promotion" - no thanks, we'll walk or take the bus! The staff were great, rooms were clean and very big. I was kind of disappointed with the internet scenario but hey, you're in Mexico so you can't really get too upset. They had a business centre which cost 42 pesos an hour (less than $4) but if you wanted the wireless in your room it was 170 pesos - a bit of a money grab. If you want a great Mexican experience for eating go across the road from the resort to the huge Pacifico beer can and every evening except Tuesdays, "Tacos Escorpio by Henry" will serve you a great meal and cheap beer! It is basically a tent in a parking lot but lots of fun! This is a great place for a low key, relaxing stay.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Shasta
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 19, 2013

Just got back from two weeks at the Mayan.We had avery nice and relaxing time.The place is well maintained and every one was very helpfu.We ate breakfast there every morning and our severs we called them the three amigos were great. Ther names were Ismael,Felix and Pablo.They not only did there jobs well but were also very helpful in all types of information we wanted to know about Mazatlan as well as the people of Mexico.Brandon was lots of help at the pool and giving us information too.Arron the activities director did his job well from excercising on the beach with me to having to play husband and pingpong and loosing.This resort has nice beach andis more for relaxing.About the time share people my husband talked to them and told we not interested and for them to respect our privacy and they did.I only wish they were a little closer to town so I could of just walked around instead of taking the bus.The bus system is good and not very much.There was a nice inexspensive place to eat by the supermarket on the left as you walk out to the street.It Harry"s it not a building good food.Also turning right and walking several blocks there is a place called the green resort if you walk in there is a real cute rest. and good food not pricey.The people and town of Mazatlan were melo and wonderful.We went on a sail boat call Me Casa it was lots of fun with captain Eduardo.We sailed around the island and had lunch it was very nice,We felt very safe day and nite there.We really enjoyed our stay :)

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Smiley567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth,mn
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 14, 2013

This is a great relaxation resort. The pool area is clean, with lots of places to catch the sun, but the pool is unheated. The poolside bar/snack bar was great. Pablo, Angel and the others provided good service, with a smile.
The beach is awesome with an hours walk in either direction on smooth sand. Yes, there were some vendors, but the prices were low and they were very polite. They were not pesty. We took a small cooler to the beach and hung out most days in peace. The ocean is unheated, as well.
We did the timeshare presentation, which gave us some nice perks. We did not feel that we were overly pressured. We feel the timeshare presentations are part of our vacation. We learn something new each time.
At first we had a room on the backside, but were moved to the oceanside as soon as one became available. We made it a point to get to know staff and call them by name. Isn't it amazing that the more you treat people like people, the better they treat you. We did not have any of the negative experiences that many reviewers have cited.
Our ladt bit of advice (and we were initially reluctant) is take the Sabado Centro bus downtown. It's 10 pesos (about 85 cents) each way. You get a good lay of the land and see a lot of sights. You can jump off anywhere and explore and then get back on anywhere (another 10 pesos). We rode several times in our two weeks.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Claude D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yakima, WA
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed February 20, 2013

The Mayan Palace is a decent resort. It is meticulously well cared for, and the service was, for the most part, very good. It has good beach access with decent beachside amenities, as long as you don't mind the endless parade of beach vendors. The building we stayed in (#3) was reportedly the newest of the three resort buildings. Even so, it was a bit long in the tooth, but we did not mind. It was clean and comfortable and offers good resort and ocean views on the west side. We managed to duck the time share presentation. Simply insist upon being given your room key at the front desk and don't go to the "Informacion" desk for your key, which is what they prefer you do. The main pool is quite nice but is either not heated or barely so. Few people used it. The onsite dining room was very acceptable. Finally, do not get sucked into the "free" tour of Mazatlan. It is poorly done and a waste of time. All in all, the Mayan Palace is good for one stay, but one stay only.

Room Tip: Ask for Building #3 on the west side, preferably an upper floor for the ocean view.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank JFYakima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Palace Mazatlan

Property: Mayan Palace Mazatlan
Address: Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel Style:
#2 Luxury Hotel in Mazatlan
#3 Best Value Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mayan Palace Mazatlan 4*
Number of rooms: 268
Official Description (provided by the hotel):
Come to the pearl of the Pacific. This charming spot welcomes you with beautiful beaches and the warm hospitality of its attentive staff. Relax under a palapa on the beach, explore old Mazatlan or indulge your passion for deep-sea fishing. The brand new Mayan Palace Mazatlan spreads out over the ten acre beachfront location featuring spacious one and two bedroom suites with all necessary amenities and full hotel service: Acqua Restaurant, La Ola Beach Bar and Sunset snack-bar. Room service 7:00 to 22:00. Two heated outdoor pools overlooking the Pacific Ocean and one indoor pool for Winter season convenience. Fitness Center, Sun Mini-Super Market on-site, Boutique, Gift shop and many more. ... more   less 
Also Known As:
Mayan Palace Mazatlan Hotel Mazatlan

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