our experience was not great at all. The place wasnt stocked with anything. they wanted us to wash the glasses before we left.. but with what? we had no soap. there were 8 of us and we had the 3 bedroom and I believe 3 1/2 bath. there was no sheets or extra pillows for the hide-a-bed. wifi only works outside where you will be eaten alive by mosquitoes. little ants took over as soon as we set our food down. no papertowels or wash clothes. oh yeah huge @$$ cockroaches too. gross. saw them at the restaurant and the room. my husband and i ordered chicken and shrimp fajitas and the guy came back with chicken strips for me and some other kind of shrimp dish for my husband! he didnt speak a lick of English. and if they make a mistake like that they cant cross it off their little notepad is what they said. so you get whatever they write down (mother in-law speaks fluent Spanish and a few choice words with them). they come in before you leave and count everything in front you silverware, towels, etc.. customer service here sucks.
before coming here we spent at week at Torres Mazatlan. and WOW what a difference. wish we could have stayed at TM the whole time.
I will say the decor in the room was nice..
a lot of the units were not done being built kind of an eye sore..
there was a shooting right out on the main road the day we left as well. No Bueno..
- Official Description (provided by the hotel):
- Luxury Hotel located in Mazatlan, Mexico offering spectacular 3 bedroom Mediterranean style Villas for up to 8 pax and a private marina with marine services. ... more less
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- Also Known As:
- Isla Mazatlan Golden Hotel Mazatlan