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Reviewed October 23, 2017

Nice little hotel, good for a nice quiet sleep, far from Boulevard with no noise, good nice attention from the working people at the hotel, all of them, the cleaning lady and the front desk very charming, has a small boutique with every thing just out of the door!

Room Tip: I had a back view there is NO view but also NO Noise
  • Stayed: October 2017, traveled on business
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Thank luis s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2017

Our stay was amazing here, it was very homely and our housekeeper was the sweetest woman ever. Front desk were very attentive to our needs and breakfast was always delicious. We're definitely going back next spring break!!

  • Stayed: April 2017, traveled with friends
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Review collected in partnership with this hotel
Thank evelynmV6135WZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2016 via mobile

I expend a night there. They give me an occupied room, I open it, luggage and laptop on the bed. Have to go back to front desk to advise. Then they knock my door early in the morning. I said no now, they try to open, lucky me was well locked.
I don't ask to much for a non expensive hotel. But privacy is mandatory anywhere.

Stayed: February 2016, traveled solo
Thank Merck03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan T, Guest Relations Manager at City Express Mazatlan, responded to this reviewResponded February 25, 2016

Dear Merck03 :

Thank you for taking the time to voice your concerns and sharing your valuable feedback .Please accept my sincere apologies for the inconveniences you were put through. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we provide the highest level of service to our guests.
Regarding your inconveniences on your comment, corrective measures have been put in place to avoid reoccurrence.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2015

Stayed here two different times on this trip:

This was a nice convenient place to stay just to overnight in MZT before heading south. The experience interacting with the staff was perfect and it was refreshing to be in such a nice clean air conditioned building. I was surprised by how spacious a simple room was. That was a bonus! The free continental breakfast was ok, nothing to write home about. I'm a vegetarian and came prepared to add to what they had to offer :-)

It was interesting to see a Recyling station in the dining room area too.

I didn't realize how close we were to the Malecon and to other amenities...very cool.

  • Stayed: November 2014, traveled with friends
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1  Thank KellenKellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marlen c, Guest Relations Manager at City Express Mazatlan, responded to this reviewResponded April 10, 2015

Dear Guest,
Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us.
It is pleasurable to know that the hotel accomplished with your High expectative.
Thank you for your comments and we hope to see you soon.

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Reviewed February 19, 2014

$900 pesos a night, the room was brand new, clean, and well appointed. not yucky or run down. it is not a 'resort. no pool. but it had a complimentary breakfast and fitness facility. There is nothing wrong with this particular hotel. I'd be willimg to try other "city express" or "express junior' outlets. it's a chain in mexico. very nice. Nothing bad to say.

Room Tip: I believe they are all the same.
  • Stayed: February 2014, traveled solo
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2  Thank Aerovergalineas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen C, Guest Relations Manager at City Express Mazatlan, responded to this reviewResponded February 20, 2014

Dear Guest,

Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Mazatlan did with your expectatives of comfort and service and make you very comfortable
Looking foward for your next visit soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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