My husband and five years old daughter stayed at this hotel the last week of March.
It was our fourth time in Mexico, and this vacation was the least favourite.
I would like to highlight the fact that was the most disappointing: IT IS NOT AN AREA FOR SWIMMING IN THE OCEAN. It is a purely surf area around the year, not suitable for vacation with little kids ( if you want them in the natural water, not in swimming pool exclusively) and for people who prefer ocean over swimming pools. Most of time the waves are giant, the undertow is extremely strong, it is possible to get into water only a few hours a day when the tide is lower ( and it was mostly afternoon when the sun is the most agressive). My kid was not able to get in at all, and it was my first vacation ever I had to be in the swimming pool because there was no choice.
The positive side about the beach is that you can have your nice long walks and the sand is very soft.
The hotel itself: the grounds are very nice, rooms are large, comfortable and clean, but there are a few things which does not make it five star. The most important: the food. We are not picky but we had what to compare with. A lot of fast food solutions. Food presentation is not great. Luhches are the worst: you could hardly choose anything except fast food staff.
Swimming pools: they look beautiful but there are no restrictions for kids and you can never get any privacy, there are kids everywhere splashing and diving even where it says clearly "no diving". The hotel staff does not seem to care. The swim up bar gets impossible with tons of pretty drunk noisy adult people ( and kids!) splashing their drinks into water.
Service: in general it was good, especially the first part of the week. By Friday the hotel drops a couple of its stars as 80% of its occupancy become local Mexican people who seem to dominate in everything. The service dropped immediately. It looked like the hotel staff did not care anymore of what we think about it all. Whatever! The grounds, washrooms, beach, become much dirtier. And the quality of food actually dropped as well!
Entertainment: the shows were good, the hotel entertainment was doing their best, and there were some really good dancers. However, Karaoke night was terrible: drunk people coming to sing songs...
Kids Club: they do good job. Sharo, the girl in charge, was wonderful, and my daughter was quite happy which made our vacation more positive!
We will not recommend this hotel to our friend because of the surf area and the much worse quality of staying at the hotel during their weekend time.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan