We have seen many reviews of the Riu hotels and often wonder why so much negative comments as we had a spectacular time. This is the second Riu hotel we have stayed at, the first in Cabo at the Sante Fe, and now the Emerald Bay.
First, the service was excellent and the staff really enjoy their jobs; kudos to the management for creating a fun place to work for the staff. Next, the building itself is spectacular, clean, roomy, and has beautiful views from any floor. Our room was clean, and everything was in good shape. Our room was quiet and clean, beds were good, but not as good as the King size we had in Cabo, it was nice and soft.
The restaurant in the buffet was good. You should always be able to find good food there. The serving staff were great and have a great sense of humor. It was a little hard to book the specialty restaurants but just go early in the morning the day before and you should be ok.
We found the pool, grounds, beach all well taken care of and very secure. If you want to go to Mexico, Riu Hotels make big efforts to secure the site.
The spa massages were heaven. Take the time and enjoy the spa, the girls do a great job.
There is wireless for your laptop, but you have to go to the lobby area by the front desk to get it, and it was down for several days, but after all, this is a holiday, and they do have internet in the sports bar. I am sure in the future, having more internet available should be on the list of things for them to do.
This hotel is located at the far end of the peninsula, so a taxi ride into town is needed; this is good for quiet times and relaxing, not good if you like night life, but again, just a 10 or 20 minute taxi gets you most anywhere, and the taxi's were only about $15.
We had no problems with the elevators, but we were there when we thought it was only 30 percent full, in January of high season.
The entertainment is ok, but not what we would expect from a high end hotel chain. Other hotels have had better entertainers. We really would like to see a piano bar or some jazz or blues.
On the whole though, this place is great. We would go back.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan