This hotel has great food, staff and is ultra clean but beware of towel theft!
The hotel is well aware that there is a towel theft problem and guests are expected to pay 220 pesos if one goes missing. Hang on to your towels.
We heard stories of theft in the rooms as well. Keep your most valuable belongings locked up. It is a shame to think that if your things aren't locked up that someone with access to your room is stealing. Quite disappointing. It makes you suspicious of the staff in general.
Roberto, who works on the outside terrace at night is the best! He is fast, courteous, and good at what he does. He works very, very hard to make your trip a memorable one. A tip goes a long way, not only with him but with all the staff.
We tipped our first day in the room and had a pillow, sheet, and facecloth go missing. And shampoo was not replaced. We never did get our mini-fridge/bar replenished without asking. The room floors are dirty. Walking in bare feet produced black bottomed feet.
Better shops in-house would be nice as you are about 10-12 kms from town.
A nice lounge for a quiet and respectable drink would be nice too. There was the lobby bar but it was never open.
Many locals stay here (I think they get discounted day passes). While it is nice to mix with some of the national people they are pushy and hungry. They will walk right over you to get at the food and they take plates and plates and plates of it. They also pick all the prawns out of any dish that contains them. If you want some (they are delicous) you better get to the buffet before they do. I think they may have been feeding their friends and families that were not paying for a discounted day pass.
The Riu Cabo San Lucas kicks the butt of the Riu Emerald Bay.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan