We just got back from a family trip to the RIU Emerald Bay. Overall this is a wonderful hotel and Mazatlan is a fantastic place to visit. These are some of the pros and cons of RIU Emerald Bay:
-Good food (the buffet selection is incredible and all the "a la carte" (while not a la carte) resaurants were great too)
-Beautiful beach ( I didn't go swimming in the ocean as it was a bit too rough for me but my husband and brother in law had a blast body surfing and boogie boarding)
-Lots of room (although it is a huge hotel, there were always spots on the beach or by the pools)
-Lots of activities (we weren't really into that sort of thing but there is always something going on if you want to be involved)
-When we got checked in (we weren't with Sunwing which takes care of everything for you) we were given a room that belonged to someone else - as in all their stuff was in the room when we went up there. Luckily we are good people that didn't snoop through their stuff and we got put in a different room right away. I was also a little frustrated that our request to be close to our other family members was not fulfilled. We booked this trip in January for travel in April so I thought that request should have been doable. Instead my father in law was on the 8th floor and we were on the 15th floor on the other side of the hotel so we had to make meeting spots and times all the time. It wasn't a big deal but a bit frustrating. They did say we could come down and look at switching after the weekend but we never bothered.
-Wireless internet sucks here. You get free 90 min in the lobby but you sign in once for 5 min and it won't let you sign in again. It's really spotty and sometimes doesn't work at all. I agree that a 5 star hotel should definitely provide free unlimited wireless in all rooms. We went to a coffee shop (Looney Beans) just a 10-15 min walk away and they had better free wireless and much better coffee.
-Set times for food is difficult with little ones. We had our 19 month old nephew with us and having to wait til 7:00 for dinner was not convenient. Two of the a la carte restaurants had 6:00 seatings so we did that for a couple nights but it would have been nice for the buffet to be open earlier.
I think that's about it. Overall you can't go wrong with this hotel. The staff are all super friendly and accomadating. We would definitely come back here.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan