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“Awesome family getaway”

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Hotel Riu Emerald Bay
Ranked #10 of 81 Hotels in Mazatlan
Lake Cowichan, Canada
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Awesome family getaway”
4 of 5 bubbles Reviewed April 15, 2013

We just got back from a family trip to the RIU Emerald Bay. Overall this is a wonderful hotel and Mazatlan is a fantastic place to visit. These are some of the pros and cons of RIU Emerald Bay:
PROS
-Super clean
-Good food (the buffet selection is incredible and all the "a la carte" (while not a la carte) resaurants were great too)
-Beautiful beach ( I didn't go swimming in the ocean as it was a bit too rough for me but my husband and brother in law had a blast body surfing and boogie boarding)
-Lots of room (although it is a huge hotel, there were always spots on the beach or by the pools)
-Lots of activities (we weren't really into that sort of thing but there is always something going on if you want to be involved)

CONS
-When we got checked in (we weren't with Sunwing which takes care of everything for you) we were given a room that belonged to someone else - as in all their stuff was in the room when we went up there. Luckily we are good people that didn't snoop through their stuff and we got put in a different room right away. I was also a little frustrated that our request to be close to our other family members was not fulfilled. We booked this trip in January for travel in April so I thought that request should have been doable. Instead my father in law was on the 8th floor and we were on the 15th floor on the other side of the hotel so we had to make meeting spots and times all the time. It wasn't a big deal but a bit frustrating. They did say we could come down and look at switching after the weekend but we never bothered.
-Wireless internet sucks here. You get free 90 min in the lobby but you sign in once for 5 min and it won't let you sign in again. It's really spotty and sometimes doesn't work at all. I agree that a 5 star hotel should definitely provide free unlimited wireless in all rooms. We went to a coffee shop (Looney Beans) just a 10-15 min walk away and they had better free wireless and much better coffee.
-Set times for food is difficult with little ones. We had our 19 month old nephew with us and having to wait til 7:00 for dinner was not convenient. Two of the a la carte restaurants had 6:00 seatings so we did that for a couple nights but it would have been nice for the buffet to be open earlier.

I think that's about it. Overall you can't go wrong with this hotel. The staff are all super friendly and accomadating. We would definitely come back here.

Room Tip: All rooms are good. Although we had family on the 1st floor (in the duplex rooms) and they had troub...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JMabbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (864)
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English first
Los Angeles, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 14, 2013

This was my first time staying at a Riu Resort and I was not let down. The grounds are beautiful and extremely clean. The staff is always cleaning!
The rooms are spacious but the best part is the mini bar. Like other resorts in Mexico, this one included beer, water and soda, what sets Riu apart is that it includes four bottles of different liquor: tequila, vodka,and rum. The view from the rooms are all ocean front, you will go to sleep and wake up with the sound of the waves. Great!
They have 3 pools, my friend and I didnt spend time at the pools but nevertheless they looked fun.
The beach is really stunning, the water is warm and clear blue. The resort has boogie boards that you can rent for free, so have some fun with those. Just be careful, the waves were a little strong but we liked the challenge.
I loved the food here. Every night they had something new that I could find. Some nights they had fresh sopes, hard shell tacos, arroz con leche and on. \
Ok, so the resort offers daily shows at night....dont waste your time. Also the resort has a nightclub, that place was entertaining in different levels. If I didnt have enough alcohol, it was super fun to watch people....once the alcohol kicks in....you are the entertainment. Who cares, you are on vacation, just have fun!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Jazmin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundas, Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed April 14, 2013

We stayed at the Riu, Emerald Bay in Mazatlan from April 2, 2013 to April 9, 2013. We normally stay at Beaches and Sandals resorts so this was a new experience for us. This vacation cost a fraction of what we normally would pay. We have stayed at a Rui Palace in Aruba once before so we thought we'd try this trip for fun.

The most notable feature of this resort was that it was very clean and very well maintained. Staff clean up drink cups all throughout the day. It was easy to get chairs throughout the day at either the beach or the pool. The pools are not heated but for the beginning of April they were warm enough to swim comfortably in. Pools close at 7:00 p.m. (bit early) so no night swimming allowed. All the rooms are ocean front and the view is lovely. We stayed on the 17th floor. Our floor had larger balconies than the upper floors which was nice. The rooms cleaned once per day. Mini bar was restocked every other day. Water available daily upon request if you need more. it was easy enough to get and arrived quickly. This was a kid friendly resort. Lots of families and children. The check-in and check-out process was very well organized.

Weather:
The weather was 30 degrees all week. There was a blue sky and not a cloud in sight. It was 20 degrees at night. A light sweater was more than sufficient. There was a trade wind all day. Can't imagine how hot it would have been without that breeze.

Sand:
Nice and soft. Beige (not white). Well kept (no sea weed or rocks). Able to collect shells.

Water:
Huge surf and undertow. Have to watch the riptide as its quite strong. Life guards were on duty. Main water activity was boogie boarding (if you can't beat the waves, ride them). Not your calm, tranquil, turquoise water of the Caribbean. I wouldn't feel comfortable having small kids swim in the water. Have to watch out for the vendors operating the jet ski. They will drive their jet ski right between the swimmers and right up on the beach. There is no marked off boating area.

Food:
The food was mediocre. Two of the three specialty restaurants, despite what the website says are buffet and not a la carte. The Mexican restaurant was a la carte but was not very authentic. The food at this Riu Classic is not of the same quality as a Riu Palace. For a real authentic meal, I highly recommend walking five minutes north on the beach to a restaurant called Mr. Lionso's at Playa Bruja. We ate there every day once we found it. The food was AWESOME!! Great deals. Awesome hospitality. Authentic and super tasty.

Alcohol:
Sadly, for Mexico the best tequila on site was limited to Jose Cuervo and you have to specifically ask for it and not each bar stocked with it either. Also, there was no Corona or Pacifico on site. We would walk to Mr. Lionso's for happy hour (two for one drinks from five to 10). Made it a buck a beer. This restaurant offered upwards of 15 high end tequilas. The Riu's top shelf liquor was kept under cabinet and just like the tequila, not each bar had the same bottles. Very inconsistent. They also refill the bottles. For example, we ordered a Vodka tonic and it was poured from a Raspberry Vodka bottle (but it wasn't Raspberry). There were no drink menus at the bars and the bar tenders had no clue how make drinks by name and could not offer suggestions. These were the funny little quirks that keep it a Four Star resort. Bottled water was served on the resort so Montezuma's revenge did not plague us.

The wine and coffee on this resort were UNBEARABLE!! That was the biggest disappointment and yet, such an easy fix for such a huge chain resort.

Shops:
There was a small shop on site. Sunblock was $20 per bottle. Aloe $25 per bottle. Need a bottle on sunblock spray per day.

Employees:
Very friendly. Easy to please. Always welcoming. Tipping at most meals (1 to 2 dollars), tipping a buck for the first drink and one later and 1 to 2 dollars per day for cleaning seemed to be the standard.

Overall, we would go back. It was good value for a cheap price and the weather was just right.

Room Tip: Stayed on the 17th Floor. Good size balconies compared to 18 and above.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank DundasOntari0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed April 14, 2013

After reading the reviews on here I was expecting to have a horrible vacation. It just goes to show you that you should always believe what you read! I have travelled all over the world and have been to many all-inclusive resorts and the Riu Emerald Bay is one of the best hotels I have ever had the pleasure of staying at and definitely the best all-inclusive.

I will sort my comments by category:

Checkin
Was extremely fast. Definitely give them 5 stars for this. Our rooms were ready at 9am and they put our wristbands on, on the bus.

Room
Truly a 5 star hotel. There was absolutely nothing wrong with the beds. For those of you who complained that there was no shampoo... the dispenser in the shower is soap & shampoo.

Food
It was unreal. We could have lived at the buffet. Even on the last day... there will still many things that we didn't try! The options are endless. The Mexican & Asian a-la-carte restaurants were also amazing. Specifically the latter. The Italian restaurant was unfortunately not great and I suggest not wasting your time. Though the Asian & Italians are buffet, it is more upscale (specifically the Asian) and a very different menu. The Mexican restaurant is the only restaurant where you are served at your table. We thought the food was incredible but there were people who literally got up and left in the middle of the meal. It really depends what your attitude is I guess.

Pools/Beach
We travelled during HOLY Week, which is the BUSIEST time of year for the hotel. The resort was at a full 2200 person capacity during the weekend we were there. STILL, we did not have a problem ONCE finding a lawnchair by the pool or beach and never waited more than a minute to be served at the adult pool bar. To the people who commented that people are peeing in the adult pool all day because by the end of the day their is a 'film' on top of the pool- 1) I advise you to take a beginner's science course because pee doesn't float in water. That 'film' was from sunscreen and tanning oil. 2) If you have a problem with people peeing the pool then you should probably rent your own villa somewhere else because the resort can't control if people urinate in the pool. Ridiculous of you to give them extremely negative reviews for that.

Bar Service
There are so many bars in this resort it's insane. The Lobby Bar is the only one with premium alcohol and we never waited anywhere for more than 60 seconds for a drink.

Noise
Not once did we ever hear our neighbours or music from the pool area. We were on the 10th floor. Though, there was an incident where a mariachi band was playing near the beach until 5am.... it was off the resort's property and many people called the police to complain.

Entertainment
This was pretty much our ONLY complaint about our entire stay. The entertainment staff were the furthest thing from enthusiastic and we didn't find them to be very friendly. I've stayed at 3 start resorts with better entertainment. For the record, karaoke is not an evening activity unless you are hosting a group of talented singers!

Elevators
I would like to clear up some confusion on here.... there are TWO sets of elevators on either side of the resort with 3 elevators on EACH side. That's a total of SIX elevators. NOT THREE. We stayed during the BUSIEST time of the year and the longest we ever waited for an elevator was a maximum of three minutes. Just relax, you're on vacation!

Demographic
We were very surprised after reading the reviews that this place is a "party" resort to find out that the majority of the guests were either families or 50+. There were a lot of locals at the resort since we stayed during Holy Week and they were very nice for the most part. They have more of a right to stay at a resort in their own country than you do, so show them some respect.

Security
We felt like we were staying at the white house. There was always a security guard at the entrance of the hotel but even before that you have to get buy the security gatehouse which not only asked to see the colour of our wristbands but wanted to read them to ensure they were real! We trekked in to Mazatlan on the Saturday night and went to a local club by ourselves. We had a phenomenal time and never felt unsafe. Obviously we were aware of our surroundings but there were police almost everywhere. Inside the room, there is a safe, if you failed to use it like any normal person would do and someone stole your belongings then that is your own fault. We NEVER had an issue with theft and never ran into anyone who did.

Excursions
We are two 20-something year old guys and found all of the excursion options to be pretty boring. We did atv'ing but it was nothing special. There is pretty much nothing to do outside the resort so don't expect to go on fantastic excursions.

Advice:
- Visit "Till the Last Drop" an amazing bar down the road from the hotel. The owner is a very nice guy.
- Try to stay on the higher floors because the view becomes more panoramic.
- If you have extremely high expectations or an attitude problem - go rent a villa on your own and hire a chef and maid.
- This resort can hold 2200 guests. If you're looking to meet new people it's great.


We would like to thank the people on this sight who wrote such negative reviews. You set our expectations so low that we felt like we were staying in paradise when we realized that most of the negative comments were not true!! We would definitely go back.

Room Tip: The higher the better! Every room is an ocean view. Don't waste your money on a hot tub upgrade...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Sam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 14, 2013

Our experience at the rio was awesome!! We landed down in mazatlan and had a shuttle waiting for us. We drove all across the city to a secluded area away from the city area. We got there and our rooms weren't quite ready so we had time to explore. The hotel was beautiful, there was so much to see. Once in our rooms we had a large, updated room with a beautiful balcony view to the resort and ocean. Our bathrooms were large and great for me and my mother to share with a double sink. The only complaint was the beds were incredibly HARD, especially with a sun burn. Our room was cleaned every day. We tried all of the I' le cart restraunts and I can't say any of them were overall amazing. The Tabasco was good, but other than that we would rather just have the buffet, which even that wasn't always the best. The employees treated us all like royalty and would run to help us. They were all kind, friendly and helpful. The hotel was safely guarded and not at any point did we not feel safe. We loved our week there and would definitely return.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hailie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 14, 2013

We just returned from the Riu. I traveled with my husband and two small children (boy - 3, girl - 7) and we all had a wonderful time. The resort itself is a beautiful property, very well maintained and clean. The rooms are spacious, and the bathroom is huge.

The restaurants are also really good. The main buffet serves breakfast and supper each day. You get lunch buffet and reserved dinner at the Italian (Las Gaviotas), and there are also two other reservation required restaurants - Bamboo (sushi/asian) and Tabasco (mexican, this one is truly a-la-carte). There is also a snack area set up in the outdoor patio area every afternoon, and the Sports Bar has hot dogs, pizza, burgers and nachos 24 hours a day. As with any all inclusive resort, the buffets are trying to appeal to the masses, so there are standard dishes that you will see served at every meal. But, there are also a ton of different options that are switched up each day, so it's really hard to be bored with the food (unless you choose to just eat the same old thing each day).

Another thing that they do that I found really cool is that each day the restaurants, entertainment staff and evening shows try to work around a bit of a theme. So, one night was mexican night, there was a caribbean night, etc...

The evening shows were pretty good, and the kids show they do each night was a great chance for our little guy to play with other kids and blow off some steam (which also increased the odds of him sitting still for the other one!).

The beach is beautiful, but always very wave-y. You can't really 'swim', mostly just boogie boarding or playing in the waves. Since there are 5 pools and a kids pool at the resort, this was not a drawback for us at all. Vendors will approach you (repeatedly) but a 'no, gracias' and they usually move on quickly.

The staff are all very friendly, most speak very good english, and will go out of their way to help with anything you need. At one point, the bar we went to was out of strawberry daquiris. Instead of telling us that, the bartender said he'd be right back and ran to another bar to get one for us.

The only drawback (at all) is that the hotel is 22 stories high and only has 6 elevators. You will, at some point, wait for a while. But not crazy long, and when you add all the good stuff in they are definitely worth the wait.

All in all, this was my favorite trip yet (and we've been to the Dominican, Jamaica and Puerto Vallarta a couple of times). I would go back tomorrow if we could manage it. I know there are some not great reviews for this hotel, but from my experience I wouldn't put much stock in them.

Room Tip: All of the rooms are ocean view. If you like to have a close up of the pool areas you'll want l...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Reeseableth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed April 14, 2013

My husband and I stayed for 2 weeks from March 29th to April 12th. It was nice to be at an all inclusive for a much needed break from snow and winter. Having been to a couple other Riu Hotels before, we knew what to expect.As previous reports indicate, check-in was smooth and efficient; hotel bracelets were given on the bus and we were sent to the 'El Cerro' bar, off the lobby, to receive our room keys and such. We were able to go and have lunch while waiting for our room to be ready. And we didn't have to wait long to get into our room on the 5th floor.

Again...........all rooms are ocean front and have great views. The beds are comfortable but the pillows are not. The hotel was packed the first week so we did have to wait for the elevators -2 sets of three (one set for each side). We usually just used the stairs to go downstairs-no big deal really for 5 floors,either way.
The rooms were very clean as is the rest of the resort. I was particularly impressed with how the public washrooms were continually being cleaned - those poor women work really hard and the things they have to clean............!!! I made sure to tip them, as they probably don't get very many tips.

The main buffet restaurant, Las 3 Islas, had decent food, one could always find something to eat. I found the roast lamb, chicken and turkey to be very tasty. The creamed mash potatoes were excellent (probably a ton of butter and cream). There was always a station with Mexican food and a place for pasta as well as the usual hamburgers, hot dogs and fries. The fresh fruit, salads and dessert stations completed the restaurant. There are 3 a la cartes - but 2/3 are buffets. We didn't go to the Mexican a la carte (Tabasco) as there were plenty of these dishes at the regular buffet. The Bamboo (Asian) and Las Gaviotas (Italian) weren't bad. Of course the Sports Bar is open 24 hours with the usual snack type foods (pizzas, hotdogs, sandwiches and nachos). Please note that you can ask for large bottles of water here and that they have Heinz Ketchup packages at this bar only...."there's no other kinds, once you've tasted Heinz."

The beach is beautiful and one can walk in either direction for quite a distance. There are lots of shells towards the west at Playa Bruja (Witch Beach). We climbed over the rocky outcrop at the point, where the painting of the surfer is on the rock, and found another little beach where the shells are in abundance and there are lots of little hermit crabs skittering around too. Mr. Lionsos restaurant is at that beach. Sundays there is a band that plays great 70s music (CCR, Santana) and the happy hour drinks are two for one. You need to go early for a good seat-probably 4:30 ish.
We actually preferred the food at Roys and at The Last Drop (sports bar). If you go up through Lionsos' then walk down the road a few metres there is a little RV park and a few stores - that's where you'll find these other places. You can also just catch a Pulmonia at the lobby and for 50 pesos they'll drive you there. The lobster and shrimp at both these places were excellent and quite cheap. Do try this place, we highly recommend it. Also the wine is much better at these places than at the Riu.............if you like decent wine - sorry- the Riu doesn't have it.

We booked the Mazatlan City tour for $30/each and enjoyed seeing the city monuments, old Mazatlan, the market, Angela Peralta Theater and cliff divers....this was a good tour with Juan, the Sunwing rep as the tour guide. There was a bit of history that he taught us and we were back on the beach by 2:30 PM. One gallery that we visited in the golden zone had beautiful pottery, jewellery and crafts..........I wish we had bought something, but didn't want to risk having it break on the way home. For $20/hour the little pulmonia (the open air taxis) drivers can also give you a tour.

On the beach, outside the roped off area, you will find lots of vendors to barter with (silver jewellery, clothing, bags, sun glasses, etc.,). There is a great massage tent (Masaje Braille) on the beach by the hotel. For $40/person you can get a great 60 minute massage by certified massage therapists. Antonio is the owner, along with his wife. A percentage of these proceeds go back to helping people with disabilities. My husband and i enjoyed two massages each and it was a very good, deep tissue massage - we highly recommend it as opposed to paying more at the spa or the Riu beach massage by the sports hut.

Make sure you put everything you value in the safe.......my husband's iPhone ear buds, some of my make-up, and a chocolate bar went missing. Reporting it made no difference. My husband's sandals were also taken off the beach.

David - security guy at the front lobby is a great assett to the hotel - if you have any questions about tours, security, travel, tips.........just ask him. He is wonderful and has a great sense of humour. Generally all the staff is friendly and willing to help with a smile.

It was a relaxing two week holiday.

Room Tip: All rooms are ocean front. The disco is on the west side so if you prefer quiet ask for a room eithe...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BonitaJuanita01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Emerald Bay

Property: Hotel Riu Emerald Bay
Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Official Description (provided by the hotel):
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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Also Known As:
Riu Emerald Bay Mazatlan

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