We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“Excellent Family Vacation” 5 of 5 stars
Review of Hotel Riu Emerald Bay

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hotel Riu Emerald Bay
Ranked #12 of 80 Hotels in Mazatlan
Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Excellent Family Vacation”
5 of 5 stars Reviewed March 22, 2013

8 of us travelled to Mazatlan in November 2012 and stayed at the Riu - this was my first experience at a Riu resort and they are fantastic! We stayed with our 3 year old in a family suite - had a king sized bed and a twin bed. The upside to a family suite is that all the family suites are located in the same area in the hotel so it was by far the quietest hotel we have stayed at, despite being VERY large ( 700 rooms)
You don't need to pay extra for an ocean view, all of the rooms face the ocean and have decent views. We were on the 10th floor and had a fantastic view, my sister and her family were on the 3rd floor in a standard room and had ocean views as well, just not quite as expansive.
Our three year old had a fantastic time at the kids pool - we never left him in the kids club at all. He was able to play in the pool on the slides while we watched and lounged in the chairs beside the pool.
There is a local surf beach 2 min walk down the beach, you can also stand on your balcony and see them surfing in the morning.
Riu was very clean and safe, and the staff went out of their way to help - a maid saw me struggling to carry my son and all of our beach things, so she stopped what she was doing to help out. The waiters and waitresses were very accomodating as well, even in the buffet areas they all recognized us by the last 3 or 4 days, and had our drinks waiting for us.

The only negative comment I have is that on the weekends the resort is super busy because locals come to stay. There were a few times during those days that the buffet couldn't keep up, and there was very limited seating in the buffets and restaraunts.
We have stayed in 5 other all inclusives over the past few years and Riu had something for everyone. I am a big fan of this resort.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank trace85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,718 reviews from our community

Traveler rating
    957
    953
    453
    189
    166
See reviews for
985
1,002
54
39
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (731)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Canada
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 21, 2013

This is hands down one of the nicest, cleanest hotels I have had the pleasure of staying in. The service was outstanding. I was here for two weeks, so I started getting bored with the pools and beach and wanted to head out exploring the town. Thats when you realise how far out you are. I am grabbing at straws for a complaint, and the location is the best I can do. Some might prefer this. As for the reviews about stuff going missing, I never had any problems. Why would anyone put valuables in thier underware drawer if there is a free safe in every room? I don't work at the hotel, and I am skeptical about that. Anything valuable either came with, or went in safe. Breath taking sunsets, amazing pools, and one of the most incredible beaches I have seen anywhere.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank CanadaDeanP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 20, 2013

All in all Mexico in general is one of my favorite places to visit. The beach at this resort was great, lots of opportunities to boogie board. Food was pretty decent, and of course the booze was always a quick grab.

The resort itself had a mixed bag of people. It definitely felt a lot more like Mexico then the Carribbean side that. There was an amazing seafood joint just up the beach, 10 minute walk that has an excellent menu. Best Seafood I've ever had hands down! Not too pricey either for the amount of quality grub.

Nightclub on the resort which was better then the ones we went to off the resort. Beach volleyball, multiple bars, 3 or 4 restaurants that I can remember.

Stayed in the lofts which were nice, the couch/beds weren't overly comfortable but how much time do you want to spend in your bed on a vacation anyways.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
6 Thank ImaHorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 20, 2013

We are headed back to this beautiful resort on April 2, 2013 for a second time, the staff are so friendly and helpful and the view is absolutely beautiful, can't wait to get there.
I would recommend this resort to anyone, there is something for everyone to enjoy.

Room Tip: Try and get a room on one of the higher floors.
See more room tips
  • Stayed April 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Gerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 19, 2013

it was ok. Great location and beach, clean hotel and rooms, make sure u get a room on a low enough floor that u can take the stairs cuz the elevators are small and slow. Every room is ocean view so dont pay extra for one. There is no store in the hotel so u gotta walk 2 blocks to one if you need to buy smokes or anything. The food sucks its the same every day. The a la carte restaurants suck they are buffets, not fine dining at all. There's a couple restaurants and bars within walking distance I strongly suggest those. The town was kind of dead besides fri and sat, senior frogs sucks, there's a couple good restaurants in town. You should take the city tour in a taxi for one hour for $22 it's really worth it to see the whole city. The pools on the left side of the hotel are much quieter and relaxing then the ones on right. The massage on the beach was awesome. The resort is a lot of Mexicans and a lot of children. About $12 cab into town. The resort will not exchange any money for you!!

Room Tip: all rooms are ocean view so dont pay extra for one. get a room on a low enough floor so you can take...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Sara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bellevegas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 18, 2013

This is a great resort that will appeal to all ages and families. Check in was seamless. The staff board the bus on your arrival and attach your bracelets.You then pick up your room key in the lobby while sipping a beer or cocktail. The luggage was in our room within 15 mins of arrival. The orientation meeting was wonderfully done. You were introduced to all of the managers of the resort.

The service and friendliness of the staff was exceptional. Excellent main buffet, My main complaint is that the a la carte restaurants, Italian and Japanese, were also buffet. We chose to exit these restaurants and go to the main buffet as the selection was superior. The beverage choices in the main buffet were very limited, Soda, beer and very bad wine. We usually stopped at the Sports Bar and brought a drink with us. This is a shout-out to Daniel from the Sports Bar who gave us excellent service and amazing mojitos!

We chose to eat lunch twice at Mr. Lionsos down the beach. Great crowd and the best coconut shrimp and grilled fish ever.I also brought home his almond tequila.

We booked a deep sea fishing/whale watching tour with Emilio on the beach. (under the red umbrella). We did not catch any fish that day, but it was an excellent day otherwise. We saw 4 dolphins, 2 whales, sea turtle, sting ray, Marlin skipping across the water, couple of sailfish and a hammerhead shark. There were 6 of us and we paid $50 each for the day with a case of beer and burritos provided by Emilio's wife which were excellent. We also brought pastries and fruit from the resort with us.

We did the city tour on Saturday for a cost of $30 per person. It was OK. We chose to stay in the Golden zone instead of returning to the resort right away. My husband and I had the most amazing seafood platter for two at Panchos. There was enough food on there for 4 people. We each had three different types of fish, two types of shrimp, frog legs, two dishes with octopus, squid and mussells, lobster tail and all the nachos you could eat for $50 CAD. The guacamole was fantastic.

Shopping was quite good as well for souveniers.

The weather was a bit finicky, There were a couple of cool mornings and evenings but hot and sunny around the pool during the day.

Would defintiely return again!

Room Tip: All rooms are oceanview. The balconies are a good size. We stayed on the 15th floor and had fantasti...
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank spenlittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brainerd
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed March 18, 2013

My wife and two kids stayed here March 8-16. Shuttle to hotel from airport was 45 minutes. We made it back to the airport using a fast driver in 35 minutes. This was the best all-inclusive we have ever stayed at and that includes the much more expensive Riu Palace Riviera Maya. The ocean view room was incredible and we were blown away each evening watching the sunset. The food was absolutely delicious at the buffet. They had a beach BBQ one evening with entertainment and it was great. All of the food is fresh with lots of choices including 3 kinds of fish along with beef, pork and a variety of Mexican dishes. There is a large fruit and salad bar and the deserts were very tasty. They had jumbo shrimp cooked your way on two days. Loved the omelets, crepes, fruit & bagels and lox at breakfast. The kids participated in the activities during the day and the nightly entertainment was very good. Beach is long & beautiful and perfect for walking. Two pools are heated including the main pool. The adult pool is not and I didn't see anyone swimming in there the entire time. There are plenty of padded lounge chairs. My only complaint is that the coffee is not good except in the Sport Bar and the beds are hard. Our breakfast waiter gave my wife and daughter a shell bracelet the last day. How nice is that? We tipped housekeeping, bartenders and waiters and they were appreciated. I have never been around such overly friendly staff at an all inclusive. We took the City and Stone Island tour and enjoyed both. The is an excellent hotel and we plan to go back next March

Room Tip: We stayed in 817 and it was perfect to check out the pools and ocean and watch the incredible sunset...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank cyberbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mazatlan hotels
0.8 mi away
Pueblo Bonito Emerald Bay
4.7 mi away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#3 of 80 in Mazatlan
4.5 of 5 stars 1,499 reviews
4.0 mi away
The Inn at Mazatlan
The Inn at Mazatlan
#7 of 80 in Mazatlan
4.5 of 5 stars 568 reviews
Show Prices
Show Prices
Show Prices
2.9 mi away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#9 of 80 in Mazatlan
4.5 of 5 stars 1,333 reviews
3.1 mi away
Oceano Palace
Oceano Palace
#63 of 80 in Mazatlan
4.0 of 5 stars 818 reviews
2.0 mi away
Park Royal Mazatlan
Park Royal Mazatlan
#38 of 80 in Mazatlan
3.5 of 5 stars 304 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Riu Emerald Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Emerald Bay

Property: Hotel Riu Emerald Bay
Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Official Description (provided by the hotel):
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Expedia, Hotels.com, Orbitz, Otel and Jetsetter so you can book your Hotel Riu Emerald Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Emerald Bay Mazatlan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing