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“Great vacation” 5 of 5 stars
Review of Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
Ranked #11 of 80 Hotels in Mazatlan
Abbotsford, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great vacation”
5 of 5 stars Reviewed December 28, 2012

For everyone who is worried about traveling here, I must say that I always felt 100% safe at the hotel and during bus travel throughout the city. Yes as people mentioned, the buffet meals do not change much day to day but they already provide such a wide selection of food each time that there is really not much else they could add. Just eat from a different buffet section each time and voila its almost like its changed. Also people seem to be reviewing very negatively on the presence of locals at the hotel. Personally I found this very entertaining and met quite a few great people to talk to and practice spanish with. Really, if you don't want to see anyone mexican at a MEXICAN resort.... I suggest you just stay home. Why even bother leaving your house if you don't want to see different people and cultures? Also it really was not that busy during the weekends when locals arrived. There was still an abundance of empty beach chairs and private spots around the pool... so not sure what people are getting hyped up about. The workers were delightful and very polite. In fact they were in general more polite than some of my fellow Canadian travellers (which I found very shocking and unfortunate). Please realise that they are there to help you not serve you, they are still people so for goodness sakes say please and thank you. Be polite, throw them a smile, and throw in a tip here and there and you will find that they go out of their way to ensure you have all that you need. Disco music was not that great the night we went but they play some awesome music around the pools.

Room Tip: All rooms face the beach (which is a very smart design). So it really doesnt matter where you are, y...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
9 Thank KaylaPanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (725)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Calgary, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 28, 2012

this resort was great every day for the four weeks I had to live the good life on the beach....easy to catch a bus to centro..gym was clean as a whistle...if you enjoy Mexican food, you're in luck...after a month the staff were like old friends....am I going back?...pronto amigo..p.s....the rooms are heaven,..my memories are all positive and the price was more than fair.

Room Tip: 10th floor was great...not too windy and because the staircases are spacious it was easy walking whe...
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  • Stayed February 2012, traveled solo
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
7 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 27, 2012

Just returned from a great time at Riu Emerald Bay. Extremely clean facilities, friendly staff who respond immediately to any problems, close to the beach (yes beach vendors can be tiresome but just say "no thank you" and go on with your business), and very nice rooms. Would also definitely recommend the whale watching excursion. Don't listen to the nit picky reviewers, had a awesome trip!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank N S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed December 27, 2012

Vacationed at the Riu Emerald Bay from Nov 30 to Dec 14, 2012. Fabulous 2 weeks.

Check-In: Fast and efficient. The front desk staff greeted us on the bus with our wrist bands, then we proceeded to the lobby bar to receive our room keys and towel cards.
We were very impressed that our room was ready at noon, as check-in is usually 3pm.

Room: Our room was on the 10th floor, quiet and easy access to the elevator. NO waiting for the elevators. All rooms are ocean view.
Maid service was fantastic. Lots of towel art and chocolate goodies. Never any problems with face cloths and towels.
Bar fridge was always stocked with water, pop and beer.

Resort & Grounds: Staff is constantly cleaning. The resort and the grounds are spotless. The resort is totally wheelchair accessible to the pool area.

Food: The food at this resort was outstanding. Lots of variety. Salmon, shrimp, turkey, roast beef, roast pork and the bbq ribs were the best ever.
Ate twice at the Bamboo restaurant, which is a buffet. Really liked the food.
Ate at the Tabasco restaurant and did not enjoy the food. Service was slow.
One night they had a Beach BBQ which was unbelievable. Lots of bbq ribs, steaks, chicken and salads.

Drinks & Bars: Lobby bar and Theatre bar staff made yummy margaritas. The Diavola red and white wines are horrible. The beach and pool service was wonderful.

Beach: The beach area stretches for miles. Always felt safe walking both north and south along the beach.
Sunsets: The sunsets were incredible, almost every night a different light show.

Entertainment: The Mexican show on the beach was the best. Enjoyed the Michael Jackson and Caribbean shows.

Local Bus: Took the local bus into the Golden Zone twice. Fun, safe and easy to catch.

Spa & Gym: The staff at the spa are registered massage therapists. I asked for a gentle and easy massage. Fantastic massage.
The gym is equipped with 3 treadmills, 2 elliptical trainers, 2 bikes and an assortment of weight machines.
Jacuzzi and sauna rooms were nice.

Fantastic 2 weeks in Mazatlan and can’t wait to return.
Would highly recommend Mazatlan and the Riu Emerald Bay to all our friends and family.

Room Tip: All rooms are ocean view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
10 Thank iamladybeachin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 23, 2012

If the name of the game is offering no customer service and making excuses, Riu Emerald Bay would score five stars plus. The resort is beautiful but the experience peaks there. They have three restaurants but you'll never get to eat at them becaus you have to make a reservation between 7am and 11am. If you eat the general international buffet be prepared for epically terrible food. There are a thousand people trying to get food, ten people cleaning tables and next to no customer service. The food is incredibly poor.
The safe in my room malfunctioned and needed to be opened with the key and it took nearly a day for them to get someone to come and open the safe.
I like cream and not milk in my morning coffee and there was only milk. I asked if they could get me cream and it was a straight and definitive no.
There is absolutely nothing to eat past 10pm. Everything closes. There is a sports bar with a fridge that has hot dogs and hamburgers but they are the cheapes processed food that money can buy. If you sit in the sports bar after 10pm you would not get bored watching the hungry guests come into the bar, grab a hamburger, microwave it, take one bite and then throw the hamburger in the garbage.
If the hotel management had the care to watch this for themselves maybe something would change.
Lastly, the resort is way to far from town not to have all necessary amenities like all night food and a store.
The last parting thought is this...
I will never ever stay at Riu Emerald Bay again.

  • Stayed December 2012
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
6 Thank curtisnchristine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqualit, Nunavat
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 23, 2012

Its going to be pretty hard to top this resort up for our next trip. Staff helpful, friendly. The arrival was very organized, no confusion. Food was great. Staff works long hours and very helpful. Excursions were great, staff again very informative and helpful. I would 100% stay at this resort.

Room Tip: All Room are Ocean Front
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank wewillseeyousoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B.C.Canada
Level Contributor
111 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
5 of 5 stars Reviewed December 22, 2012

Our Thanks to Salvador and Erika and all their Wonderful Staff for making our pre Xmas 2 week holiday so Special to us. There are so many happy staff at the Emerald Bay that management is sure doing good job. thumbs up..to All...from Abraham who booked us in, to Manual who helped us on check out/flight..Wow.. any many many others.
We booked Direct with RIU Class, and were welcomed back with many specials, which made us feel so very Welcome. Flight with West Jet.

Room: A Master Jacuzzi on 20th floor. 2 decks, with Fantastic view and Sunsets..even included terry robes,besides all the other extras like inside and outside jacuzzi,s. wow wow.

Food: Wonderfully,,,anyone who says food is recycled is completely out of it.. We had so much good variety, from shrimps to turkey to the best bbq. ribs ever.. Bakery items fantastic..you name it, they have it. 10 flavors of ice cream.. yogurt, Vegy shakes that are unreal. The Lady who makes the omelets to order ,is the best ...she knows how to do it RIGHT.
The Steak House is now an Itallian , and really just another buffet, but still very good. We skipped the Asain., but enjoyed the Mexican. the service and dinner were great..not so much the Canadian's with there 2 babies and poor manners... Oh well.....

Drinks/Bars: What great drinks and service. From full in room fridge to the nice lobby bar., to swim up pool bar (and yes they Try to kid the kids out..but rules change some days..watched the guard play ping pong for days instead of watching the pools, a child could have drowned).
Tip a little.. we did so to even the ground gardeners. you will see more smiles. Bar service was fantastic..Fabian,Gladys,Edger and so many many others.

Entertainment: Still like the Mexican best. this time it was done on the beach..wow.. Vegas ,Caribean and Mama Mia are great. We were SO impressed with the Grease show..as not the RIU Dancers,most were the Annimatiion crew,, what a Great job they Did.....
We skip, mr. and mrs. Riu nights..too roudy..lol

Spa: Massage,to DIE for...... these ladies are registered, unlike other beach tent deals., and the 2 hot tubs are nice.

Security: one previous review mentions No security on beach.... this is NOT true. There is lots of Security at nights, we watched from deck, and could see them... plus the motion sensor lights going on and off . plus in day we say some people being asked to show their Wrist bands to prove they belong . We felt very safe at all times..

We truly Enjoyed meeting lots of wonderful people from Mexico,USA,Canada and some other countries. even the Young Nations who had a "break the Ice" get together while we were there. They sure Had FUN...

WE will RETURN to the Riu Emerald Bay and will recommend it to all our Friends and family.

Well Done Riu !!!!
Joyce and Victor

Room Tip: SunWing sell off.gets you the lowest floors. Pay a little more and go Higher for better view and q...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
11 Thank JoLeen2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Emerald Bay

Property: Hotel Riu Emerald Bay
Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Official Description (provided by the hotel):
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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Also Known As:
Riu Emerald Bay Mazatlan

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