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“Fantastic 2 Weeks again.”

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Hotel Riu Emerald Bay
Ranked #11 of 79 Hotels in Mazatlan
B.C.Canada
Level Contributor
116 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 292 helpful votes
“Fantastic 2 Weeks again.”
Reviewed December 22, 2012

Our Thanks to Salvador and Erika and all their Wonderful Staff for making our pre Xmas 2 week holiday so Special to us. There are so many happy staff at the Emerald Bay that management is sure doing good job. thumbs up..to All...from Abraham who booked us in, to Manual who helped us on check out/flight..Wow.. any many many others.
We booked Direct with RIU Class, and were welcomed back with many specials, which made us feel so very Welcome. Flight with West Jet.

Room: A Master Jacuzzi on 20th floor. 2 decks, with Fantastic view and Sunsets..even included terry robes,besides all the other extras like inside and outside jacuzzi,s. wow wow.

Food: Wonderfully,,,anyone who says food is recycled is completely out of it.. We had so much good variety, from shrimps to turkey to the best bbq. ribs ever.. Bakery items fantastic..you name it, they have it. 10 flavors of ice cream.. yogurt, Vegy shakes that are unreal. The Lady who makes the omelets to order ,is the best ...she knows how to do it RIGHT.
The Steak House is now an Itallian , and really just another buffet, but still very good. We skipped the Asain., but enjoyed the Mexican. the service and dinner were great..not so much the Canadian's with there 2 babies and poor manners... Oh well.....

Drinks/Bars: What great drinks and service. From full in room fridge to the nice lobby bar., to swim up pool bar (and yes they Try to kid the kids out..but rules change some days..watched the guard play ping pong for days instead of watching the pools, a child could have drowned).
Tip a little.. we did so to even the ground gardeners. you will see more smiles. Bar service was fantastic..Fabian,Gladys,Edger and so many many others.

Entertainment: Still like the Mexican best. this time it was done on the beach..wow.. Vegas ,Caribean and Mama Mia are great. We were SO impressed with the Grease show..as not the RIU Dancers,most were the Annimatiion crew,, what a Great job they Did.....
We skip, mr. and mrs. Riu nights..too roudy..lol

Spa: Massage,to DIE for...... these ladies are registered, unlike other beach tent deals., and the 2 hot tubs are nice.

Security: one previous review mentions No security on beach.... this is NOT true. There is lots of Security at nights, we watched from deck, and could see them... plus the motion sensor lights going on and off . plus in day we say some people being asked to show their Wrist bands to prove they belong . We felt very safe at all times..

We truly Enjoyed meeting lots of wonderful people from Mexico,USA,Canada and some other countries. even the Young Nations who had a "break the Ice" get together while we were there. They sure Had FUN...

WE will RETURN to the Riu Emerald Bay and will recommend it to all our Friends and family.

Well Done Riu !!!!
Joyce and Victor

Room Tip: SunWing sell off.gets you the lowest floors. Pay a little more and go Higher for better view and q...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank JoLeen2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,113 reviews from our community

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Traveler tips help you choose the right room.   Room tips (875)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Edmonton
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 22, 2012

Excellent trip. Hotel was clean, up to date with very helpful and friendly staff. The beach was excellent and the water clean, warm and inviting. The food was excellent, especially the ala-cartes. About the only thing negative we can say about the resort is the elevators. They are extremely small and slow. You had to wait after a function was finished as the lineup for the elevators took a long time to clear. The entertainment was OK but we would have thought that it could have been better. We would go back again without a dought.

Room Tip: All the rooms viewed the ocean. The view was second to none.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
1 Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 20, 2012

Best resort I have been to. Upon arrival several staff members climbed onto the bus and began putting on our hand strap and then directed us to a table where we picked up an envelope with hotel information and room tags to put on our bags and went directly to our assigned rooms. We did not have to line up to register. They already had that done. The staff were very friendly and very helpful, the food was great. There were so many varieties that we did not bother with the a la carte restaurants. The food was great. Rooms were always cleaned every day. There is a fridge full of Beer, Water and Pop and stocked every day. Free Wi-Fi in the lobby only. The hotel grounds are very clean and a lot of room.

Room Tip: Suggest they purchase an ocean view room. There is one problem though for people that want to spen...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TripReview5427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta
Level Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed December 20, 2012

Me and my gf visited Riu Emerald Bay Nov. 9, 2012. We flew from Edmonton and 80% of our plane was going to this resort. Resort itself is about 30 min to the airport.

Check in went smooth they had drinks (beer, tequila shots, and rum punch) waiting on our arrival. There were 2 ladies there helping find your envelope with room keys etc in it and this went pretty fast. They only had two bellboys bringing bags to rooms so we opted to grab our own luggage and bring it to our room.

Room was on the 3rd floor and elevator wasn’t too bad for waiting times. Nice clean rooms, great view. Room was stocked with 2 large bottles of water, 2 small bottles, 4 cans of beer, and 2 cans of Cola. There are also 3 bottles of low grade liquor above the mini fridge which I missed out on till the second day. We were right behind the elevators and didn’t have any noise issues.

Resort itself is kept clean, lots of staff cleaning etc. We felt very secure here at night there is security guards all around the pools and beach so if you go for a late night dip keep it quite.

The only A La Carte that we found any different from the normal buffet was the Asian. Amazing food, sushi, sweet n sour pork, fried chicken... all was good. The other a la carts just seemed to be the same as buffet just a couple new dishes. Breakfast was good: there was a guy that would make fresh omelettes, bacon was crispy, and fruit was great. I don’t like coffee but the cappuccinos in the buffet were amazing.

Beach had lots of chairs and lots of merchants selling anything you need. The merchants have a rope fence that they don’t cross so if you don’t want to talk to them you don’t have to. Bar pool is awesome for drinking and socializing, there are about 10 tables with built in benches that are a great feature. Bar pool gets a little murky by the end of the day after all the sunscreen and drinks that get dumped in so we would always go to one of the quite pools with built in sunbathing chairs to end the day... the woman loved these chairs.

Drinks were good they have all the regulars: Smirnoff vodka, Captain mo’s spiced rum, jose quervo taquila. Shots to get for the group: poop on the grass, couchy couchy... tasty, If you like your drinks a little stronger say "muchos liquor" they dont have a problem with this.

We went on the deer island excursion... not worth 50 bucks.. you do a float around an island land on another island have lunch and can do banana boating and snorkeling.. wouldnt recommend this one.

There is a great seafood restaurant 5 min down the beach to the right. Food was well portioned and priced... and $2 beers. coconut shrimp was amazing. We also visited El Capitano in the city was the same good food.. cheap beers.

Joes Oyster bar was a good bar to go to in town on Sunday night it was packed on wed it was a little slower but still fun... you can play beach volley ball with a beer in your hand and good music pumping... We also went to BORA BORA on the Sunday, it was dead but we heard that Friday sat this is the best bar in town. Disco at the resort was decent, but wouldn’t play anything but dance music ie. trance, rave whatever... i tried paying the dj to play some r&b he wouldnt...

On the weekends you get locals and rich Mexicans come in for a couple days which you get at pretty much all the west Mexico destinations (PV, Mazatlan, etc). The odd one are a little rude and pushy but nothing too bad

Over all a good stay... the people made this trip great (we met 2 other couples to go to bars, dinner etc).. was 80% western Canadians at this resort (except on weekends) so people were friendly... would recommend going into town to do some other dinners and bars...
AT THE AIRPORT EAT BEFORE SECURITY THE ONLY THING AFTER SECURITY IS A HOT DOG STAND WITH BEER AND WATER LOL...
ALL ROOMS are ocean view so don’t pay for this unless you want to be really high up and possibly have longer wait times for elevators...

Room Tip: ALL ROOMS are ocean view so dont pay for this unless you want to be really high up and possibly have...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Alberta606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 20, 2012

we stayed at Riu from november 27 to december 4 of 2012. First of all, they made checking in very easy and all rooms are ocean view. we were on the 5th floor. For those who are impatient, try to get low floors cause you can take the stairs if elevators are to busy. Some reviews indicate that there is not enough elevators and that during weekends, the resort gets a lot of local. Let me say that during are stay there, the longest time we waited for an elevator was about 5 to 10 minutes. Rooms are very nice and clean as well as the hotel. Everywhere you go, someone is cleaning the floor. I found that the service was very good. From Monday's to Friday's resort is not that busy and the service is excellent. During weekend's, There is more people cause lot's of local arrives so it is just normal that service is a little slower. Pools are very nice and some are quiet some have more entertainment. Food is very good but repetitive. Dont worry, you will find something to eat everytime. This was our first trip with our 2 sons (11 and 7) They enjoyed every minute of it. Finally, this is a 4 1/2 star hotel and i would recomand this hotel anytime!!!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank daniel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 19, 2012

We had a great week at RIU Emerald Bay! Very relaxing time with friendly staff, and beautiful views, great pools, food was very good, premium alcohol, and fantastic shows in the evening!
Very clean and well organized!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Corinne473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 18, 2012

My friend and I had a fantastic week at this resort from November 30 to December 7. Our trip was booked through sunwing, and I'm not sure if it was sunwing or the resort (I'm assuming a combo), but they were incredibly organized. The staff came onto the bus that transported us from the airport to put the all inclusive bracelets onto us. From the we hopped off the bus and went to a table to grab room and towel cards. The staff brought our luggage up to our rooms while we enjoyed an assortment of welcome beverages, both alcoholic and non alcoholic. We stayed in one of the standard rooms, which was kept very tidy the entire time and included an great view of the ocean and resort area. The resort was primarily inhabited by Canadians, with some Mexican visitors (mostly on weekends). I didn't meet anyone from Europe, and only met two Americans. The staff were terrific! The bars in the theatre area got pretty packed at night, but the bartenders kept hammering out drinks at incredible speeds. The disco gets pretty packed on weekends, but is relatively quiet the rest of the week. The food was really good; however, since it's mostly buffet it can get kind of repetitive, but there are tons of choices. The a la carte was somewhat disappointing, probably because the buffets were so good. Beach is gorgeous with very fine sand. Tons of loungers in the beach and pool area. We never had to wait for loungers in either area. Regular activities on the beach and by the pool, hosted by an amusing and loveable team of entertainment staff. Evening entertainment is good when there is actually a show being put on. There were nights where guests were being utilized as entertainment, which made it only as entertaining as the people volunteering. There were shops about a 10 or so minute walk down the beach. It was easy to bargain with the vendors. The vendors on the beach by the resort were persistent, yet polite. If you politely reject them and then ignore them they will start to leave you alone. The sunsets were spectacular every night we were there. It was like being in a post card. All in all this resort is an excellent choice for the price tag and I would highly recommend it to anyone.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank C0RISSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Emerald Bay

Property: Hotel Riu Emerald Bay
Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Official Description (provided by the hotel):
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Riu Emerald Bay Mazatlan

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