We just came back from a one week stay at the resort and we're very disappointed. We have been to about half dozen other all inclusive such as Cabo cancun varadero and punta Cana and this one was our least favorite one. Everything that is said below is true. This hotel is nowhere near a 5 star but more of a 3 on a good day when it's not full of locals. This hotel primarily caters to locals and right now I am not even sure why sunwinng offers this package. All announcements are in Spanish and majority of staff struggles to speak English. Elevator waits can be pretty bad when the locals are in the hotel Thursday to Sunday. Food is the worst we had in an all inclusive. It's heavily recycled and they only change one item a day which they then cook up on the third day and serve again. Some dishes they didn't even bother to warm up. There was no decent seafood which was a bit of a shocker for me. There is no poolside service and the nightly entertainment was pathetic. Most of the staff were friendly and the building was well maintained but that's about all the positive I can say. So spend your money elsewhere and go to another hotel. If you still want to book this hotel keep in mind that it's a 3star hotel on a good day and that's Mexican standards. Oh and kids are in every pool screaming and jumping around so forget about a relaxing swim. All the Canadians were hanging out at the beach where it was quiet.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan