My daughter and I just returned from a 7-day Sunwing vacation at the Riu. The hotel amenities were fantastic!. All the staff were warm and welcoming. We felt safe and relaxed from the time of check-in at the sports bar to the last lunch and cocktail at the bar. Some staff members will go out of their way to make your stay pleasant. Armando, from the animation team made sure we knew of all the activities and personally invited us to join-in. Not over bearing, just enough attention that the guest felt special. Another individual was Jesus at the outside bar...the man is amazing...he can make any cocktail and make it just like your favorite bartender at home. The manager of the Asian Bamboo restaurant, where you wish you could eat at every night,, was European-style frendly and attentive. This man knows customer service! One fellow who name I have forgotten helped us get into the Mexican, Tobasco, restaurant even though we were 30 minutes late. The food at Tobasco was the best Mexican that we have had in our last 5 Mexican vacations. I lost a diamond earring at the Tobassco restaurant or some where outside of it. I actually am not too sad because this vacation was a real diamond.
IMPORTANT NOTE FOR SUNWING/SIGNATURE TRAVELLERS:
The Sunwing flights into Mazatlan, you need to understand, provide the exit transportation for departing Sunwing travellers. So, if you are leaving at 8:30 pm, like we were, expect to be shuttled to the airport at 3:30 in the afternoon!
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan