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“Looks Great - But Disappointing” 2 of 5 bubbles
Review of Boston Restaurant Wine Bar Manzanillo - CLOSED

Boston Restaurant Wine Bar Manzanillo
Cuisines: International, Wine Bar
Dining options: Dinner, Brunch, Breakfast, Lunch, Reservations, Seating, Waitstaff
Restaurant details
Dining options: Dinner, Brunch, Breakfast, Lunch, Reservations, Seating, Waitstaff
Manzanillo, Mexico
Level Contributor
22 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Looks Great - But Disappointing”
2 of 5 bubbles Reviewed April 26, 2013

This new restuarant looks amazing, both from the street and inside. Stunning decoration and style. Congratulations.
But from then on it gets worse. The service is inexperienced, unprofessional and cold, and the food, when it finally arrives is even colder.
Expensive too in comparison with Manzanillo prices - with bad service and food that's cold by the time it arrives doesn't make a combination I will be rushing back for

  • Visited March 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
Thank elsimibupan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rel P B, Gerente at Boston Restaurant Wine Bar Manzanillo, responded to this review, May 12, 2013
Thank you for your comments regarding your visits at our Boston Restaurant.

We appreciate the valuable feedback you provided us and apologize for your less than perfect experience. We have taken the necessary steps to make sure this situation does not happen again.

We went to great length, effort, time and expense to create the “Boston” and we are going to the same great length, effort, time and expense in offering the same level of quality service, tantalizing fare, world class chefs and entertainment. It is unfortunate that you did not enjoy your experience.

We hope that your next visit (whenever it might be) will give us the opportunity to show you the perfect dining experience that Boston Restaurant is meant to be for its customers. In the improbable case your experience does not meet your expectations, please do what any unsatisfied customer would do north of the border: notify either the dining room manager or the manager on duty at once and the issue will be resolved to your satisfaction.

Once again, thank you for taking the time to share your opinion with Trip Advisor’s community.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

28 reviews from our community

Visitor rating
    8
    5
    7
    5
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Palm Beach, Florida
Level Contributor
39 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“wow. Stunning disappointment”
2 of 5 bubbles Reviewed March 26, 2013

I've been watching the construction of this place for a long time, anxiously awaiting the opening. This review covers 2 separate visits, once for breakfast and once for lunch. The facility is stunning.. flawless, it would be at home in any major city. But unless you're trying to impress a business client, a beautiful facility can not compensate for a good meal. I am saddened to say, you are unlikely to get a good meal here. B.F. was.. insulting. Wife had "pancakes".. I had Eggs Florentine. "Pancakes" were a cold and some bizarre cross between a crepe and... something else. They were quite pretty though. The Eggs Florentine was.. well, not "eggs" but egg. Semi warm, sitting on top of something vaguely resembling a bread product, covered by what tasted like frozen creamed spinach and topped by a "sauce". I apologize to sauces everywhere. The dish was "pretty" though. Thinking this might be opening issues, I waited about 3 weeks and went for lunch on a Sunday at about 1 PM. I was told the kitchen was closed. It is so sad to see someone go to so much trouble making the unquestionably nicest facility in all of ZLO then to see them not even consider the desire of potential customers for actual, edible, tasty, warm and if it isn't too much trouble, actually available food. Such a stunning disappointment.. wow.

  • Visited March 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
2 Thank joe b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rel P B, Gerente at Boston Restaurant Wine Bar Manzanillo, responded to this review, May 12, 2013
Thank you for your comments regarding your visits at our Boston Restaurant.

We appreciate the valuable feedback you provided us and apologize for your less than perfect experience. We have taken the necessary steps to make sure this situation does not happen again.

We agree with you statement that Boston Restaurant is: “unquestionably [the] nicest facility in all of ZLO”. We went to great length, effort, time and expense to create the “Boston” and we are going to the same great length, effort, time and expense in offering the same level of quality service, tantalizing fare, world class chefs and entertainment. It is unfortunate that the day of your second visit, we had no choice but to turn down customers as we were well above capacity and could no longer guarantee a perfect experience.

We hope that your next visit will give us the opportunity to show you the perfect dining experience that Boston Restaurant is meant to be for its customers. In the improbable case your experience does not meet your expectations, please notify the management at once.

Once again, thank you for taking the time to share your comments with Trip Advisor’s community.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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