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“A GREAT VACATION”
Review of Barcelo Karmina

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Barcelo Karmina
Ranked #1 of 52 Hotels in Manzanillo
Reviewed January 8, 2014

I travelled with my two teen age children December 30th to January 6th 2014. Checkin on arrival was quite fast and we were in our room within 15 minutes. I had previously emailed Erika in reservations and requested a suite on one of the higher floors overlooking the ocean. We ended up in room 5032 which was one of the large suites overlooking the front of the hotel, town and the mountains. This turned out to be okay as the room was very quiet and extra large with a separate living room with pull out couch, tv, mini bar that could be shut off from the main bedroom area which also had a 2nd tv. It was clean, beds and pillows quite comfortable, even the couch. The mini bar was stocked daily with her, pop, water and snacks. Towels were never a problem and replaced daily if you wished. The rooms are a little dated and could use an upgrade.
The grounds, beach and pool area were meticulous and never a problem getting a lounge chairs(no need to get up early to reserve) and always fresh beach towels. The beach area is quite small, but the natural lagoon is great for snorkelling with lots of fish, sea turtles and stingrays. If you want to go for the long beach walk you can go through the gate on the east side of the property and walk for miles and it is perfectly safe. We rented seadoo's from the guys on site and they were great quality machines, fast and reliable, $60.00 half hour. Our beach and pool waiter "Hugo" was the best. Once he had a handle on what your favourite drinks were, you never went dry. Thank you.
The food was quite good at the buffets, with lots of variety and quick service. Monica who greets and seats you has that infectious smile and conversation that always makes you feel welcome.i The atmosphere and view at the Mexican ala carte was outstanding.
The games and activity room definitely needs some work (ping pong table and racquets weren't in the best of shape)
They went all out for New Years, a great meal, band, dance floor in the lobby, lots of champagne, great party favours, and an outstanding fireworks display up and down the whole beach and bay.
The weather was great with lots of sunshine and plus 30 everyday. A lot Mexican people also come to this resort for holidays but the bulk of the crowd was from Canada.
Town is within walking distance with all the usual types of shops (and of course a mexican walmart)
The staff at this resort were all top notch and couldn't do enough for you. As I said at the start - a great vacation.

Room Tip: Upper floors facing town are quieter.
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  • Stayed: January 2014, traveled with family
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6  Thank Harry3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina, responded to this reviewResponded January 9, 2014

Dear Harry,
Our main goal being to make our guests feel at home away from home, we are glad to hear that we were successful on this occasion and are glad to hear that you had an enjoyable holiday among us and that you enjoyed your visit at our resort and you had as much fun in our New Year’s Celebration.

We also appreciate your kind words towards our staff, their kindness and helpfulness being our hotel's main strength we will definitely congratulate them all on your behalf for their contribution to your satisfaction.

We welcome all your suggestions which have been shared with our Management team and will work our best to improve.

We will be glad to welcome you back!
Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 7, 2014

We had a family vacation with 2 adults, a 15 & 12 yr old for New Years. We have travelled to many 4-5 star All-Inclusive resorts in Mexico, the Caribbean and other parts of the globe and we loved this resort.

From the General Manager to all team members the staff worked around the clock to service your every need. The new GM who started 3 months ago from Spain is constantly walking around the resort speaking with everyone to see what improvements can be made. You can tell he has many years of experience in the business and is determined to keep his clients coming back. The staff were unbelievable with everyone always asking if "you need anything else?"

The Mexican people don't receive enough credit for there hospitality and politeness and the locals in Manzanillo were no different - very friendly. Manzanillo as I expected is very safe where you can walk around outside of the resort and the town without feeling intimidated or unsafe.

The bad rap Mexico has received because of the Drug Cartels takes place close to the US border and obviously is drug related. Bottom Line - If you are not in the drug business, you won't have any problems if you treat people with respect.

This was a wonderful family vacation in a great location and we will come back again.
J Taylor

  • Stayed: January 2014, traveled with family
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3  Thank taylorj99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo Karmina P, Director Comercial at Barcelo Karmina, responded to this reviewResponded January 9, 2014

Dear J Taylor,
Thank you for reviewing your recent stay at hotel Barceló Karmina Palace Deluxe, it is always rewarding to read that our guests have enjoyed their holidays among us.
We are also enchanted to read your comments not only about our GM and but of all the staff that works for this hotel. We are honored that our hotel premises, services and quality ensured you a memorable stay.

It is great to hear your comments over our beautiful destination, Manzanillo and the safety and hospitality that it characterizes it.

Once again, thank you for your comments, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again.
Barceló Karmina Palace Deluxe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

Will go back! The room was nice, comfortable bed and pillow, 2 TV's, one flat screen, regular mini bar service in room, with beer, pop, chips and peanuts, replenished daily. The rooms are dated, maybe time for a renovation especially the bathrooms. The food was wonderful and the staff were great, very helpful and pleasant to deal with. We were there the week of November 20-27th-2013. We upgraded to club premium when we booked, it was worth it. The club premium room always had top shelf bottles of liquor, (its right of the lobby by the main desk), they did keep running out of Bailey's, but soon as you mentioned it they brought another bottle right away. The computer room is right there for premium use as well. Top Service! It was hot, hot 32C each day... wonderful weather, the pools are spread out in a jigsaw puzzle around the property with joining walkways, and tiny waterfalls, with large trees for cover. The property is gorgeous!! Very large hot tub which was a nice place to wind down at the end of the day. Teeny tiny beach, we love walking along the beach and there was an access to the beach toward town, but was very steep and rocky and you had to wade through thigh high water, that was the only draw back for us. The WiFi was awful as well, it worked in the lobby(free), but not in your room ($$ even if you paid for it), they really need to get this working better. Went Snorkeling booked with the guys across from the pool bar (down the walkway), was just incredible, what a day, take time to go and do this, it's like swimming in an aquarium, don't forget to take bananas & your underwater camera. We took a cab into town for a tour around, was well worth seeing just make sure you ask for an English speaking driver if you are not up on your Spanish. Our driver took us out to a canal and showed us all the iguana in the trees, there must have been 30-40 of them, all colours, orange, green and black, it was something seeing that many of them all together. Golf course is right there just down the stairs from the lobby, club rental is 35.00us/pp. It was 2 for 1 on Mondays and Wednesday and Friday's, so its 80.00 for 2, plus cart rental, plus golf balls. If you are going to golf, take your clubs, balls, gloves etc... as it's costly to purchase down there. The 18th hole is right in front of the hotel. Each Ala-cart was great, as was the buffet. We have never gone wrong staying in a Barcelo. It was a wonderful vacation. We stayed in room 7204, was marvelous. Oh and my number 1 tip, bring straws if you like to drink your cocktails with a straw, they don't have straws, go figure!

Room Tip: Ask for a top floor, less noise as no one is above you and you get great views of the bay, and the s...
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  • Stayed: November 2013, traveled as a couple
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3  Thank BBTravel12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina, responded to this reviewResponded January 9, 2014

Dear BBTravel,
Thank you for sharing your experience and showing us your appreciation.
We are delighted to read that you were pleased with the facilities and services we offer. These comments about us make us feel we have reached our main aim. We have also taken note of the cons you mention and will work over the ones that are in our hands.
PS: The straw situtation is because of the Earth Check program Certification that we have.
We hope to be able to welcome you back on your next vacations!
Best regards,
Barceló Karmina Palace Deluxe

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Reviewed January 7, 2014

I will start by saying the food at this resort is second to none, we have travelled extensively, exceptional cuisine..from the buffet with special mention to the Italian restaurant. New years eve was amazing.. Kudos to all the staff who put on an amazing evening, from the amazing food to the fireworks display. I will say that our biggest dissappointment was the upgrade to the priviledge club. We paid over 400 dollars to find that there were others on the same floor / room category that had not paid the premium to have the so called upgraded rooms. The priviledge lounge was a joke...we have always done this type of upgrade when possible, bar was half empty most of the time (i have photos) no premium liquor available, all week there was never once where there was any "whisky" available..after repeated requests it obviously went on deaf ears. No wine half the time in the cooling fridge..and mostly noone monitoring the area...all guests regardless of whether they had paid for this area were coming and going all week..when we addressed this with the front desk..we were told they would look into it..At the end of the stay the hotel manager asked us when we were leaving how we liked our stay. When we explained to him the issues with the extra we paid, there was no mention of a refund nor a denial that these issues were in fact a concern., Just that he was sorry and they would look into it.. Basically we paid an extra $430.00 for nothing. Kids constantly in the adults only pool.. limited wait staff for drinks. And even though we had late check out as part of our "upgraded" package we were locked out of our room on the last day...
The hotel as a whole was immaculate and clean..and again the food was amazing...

Very dissappointed in the responses with the priviledge club... and also in the fact that our concerns were not addressed. We are very easy going travellers, but do expect to get what we paid for..

Room Tip: do NOT pay for the upgraded priviledge club package...
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  • Stayed: December 2013, traveled with friends
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1  Thank lozinsk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel C, Director General at Barcelo Karmina, responded to this reviewResponded January 12, 2014

Dear Lozinsk1

Thank you very much for taking your time to post your comments on Tripadvisor, we do accept both positive and negative opinions, as our goal is triyng to satisfie all our guests.
Thank you again for your positive comments about our cuisine and recognize all the efforts done by our staff on New Year's Eve, although the bad weather we unnatural had.
Concerning your conplaint about Premium Club, we are very sorry to know that. Due precisely to bad weather, the club was full anytime amd although we have a receptionist to control and check the persons coming in and a waiter checking and refill all drinks and food, maybe punctually we had a lack of stock, for which I apologize.
We kindly ask to have another opportunity to show you that the experience in our Club Premium worth it the extra you paid for, so you can contact us privately and we'll find a solution.
Looking forward to hearing from you very soon.
Best Regards

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Reviewed January 6, 2014

My husband and my 15 year old son stayed at this wonderful resort from December 23 to 30. It surpassed our expectations in every way. We travel every Christmas to Cuba, Mexico, DR, Antigua...and this is by far our favourite spot so far. The resort was beautifully laid out...is you wanted privacy you could find it..if you want company...always things to do. The room was immaculate, and very comfortable. Our view from room 2222 was perfect. The mini bar was stocked daily with juice, pop, beer, chips, peanuts, and water. The food was always fresh and varied. We especially enjoyed the breakfast with fresh eggs and pancakes, bacon and all types of fresh fruit and juices. The dinner at the Japanese restaurant is a must! Wonderful food and beautiful setting. The Mexican restaurant overlooks the ocean and is simply breath taking to enjoy dinner at. The grounds and well maintained with flowers and pools flowing into one another. The jacuzzi was actually warm and we enjoyed settling into it before going in for the evening. My son caught a turtle and we saw all kinds of lovely fish. The beach, although small, was warm, and inviting. The drinks were fantastic! A special thanks to my bartender Daniel! I love you, sweetie...thanks for the excellent service and smile. Also to Karla and so many more wonderful people we were so happy to meet. ..In summary...GO!! It is a perfect place to relax, and enjoy beautiful Mexico. We miss it already!

Room Tip: Love our room. Although we didn't pay for Ocean View..the view WAS an ocean view/pool view. In...
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  • Stayed: December 2013, traveled with family
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3  Thank ErzaFabio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina, responded to this reviewResponded January 9, 2014

Dear LadyGaga
We are thankful for the time you took to share your experience and thrilled to read that we fullfilled your expectations that for your traveling experience we know were pretty high!
We are very motivated to acknowledge how you highlighted out the personalized service and friendliness of our staff as well our outstanding cuisine and varied gastronomy which ensured you an wonderful experience.
I will make sure that Daniel and Karla read your comments!

We will be glad to welcome you back.
Kind regards
Barceló Karmina Palace Deluxe

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Reviewed January 2, 2014

We wanted a place where we could get together for a holiday and have a variety of things to do. Karmina Palace fit the bill. We had 2 kids in their early teens and one who was 16. The kids had a ball. There were many activities that they could do by themselves. There were 15 people in our group and what we loved is that we could do whatever we wanted during the day and then always get together in the evening at the buffet or one of the other wonderful restaurants for dinner and a wonderful show after dinner. The rooms were spacious and very comfortable. The grounds were beautiful and very well maintained. The staff was very friendly and helpful. We all had a wonderful time and are looking forward to returning there again.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with this hotel
4  Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina, responded to this reviewResponded January 9, 2014

Dear Diane,

We are glad to read that you hada a wonderful experience at our Hotel Barceló Karmina Palace Deluxe. Thank you for sharing your experience and showing us your appreciation. We are how honored that our hotel premises, services and quality ensured you a memorable stay.

We are looking forward in welcoming you back on your next holiday!
Sunny regards from Barceló Karmina Palace Deluxe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

My family (wife & 2 kids) and I stayed at the Barcel Karmina Palace Deluxe from 12/20/13 - 12/28/13. We had a wonderful time, very relaxing and I would highly recommend this resort. The beach is great for kids, including infants and the snorkeling was super. The buffet restaurant is very good although I would have expected a wider variety of local fish options. If I were to have any complaints, it would be that the shows are relatively poor compared to other resorts I've stayed at in Mexico. I found the management and staff very cooperative, pleasant and willing to please.

Room Tip: Upgrade to Premium Club is well worth the expense.
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  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
2  Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo Karmina P, Director de Relaciones con Clientes at Barcelo Karmina, responded to this reviewResponded January 9, 2014

Dear Paul,
On behalf of all our staff, we thank you for choosing Barceló Karmina Palace for your family Vacations also for taking the time to post a review about your experience.
We welcome all your suggestions which have been shared with our Management team and work our best to improve the services we offer.
We would feel honored welcoming you again
Best regards,
Barceló Karmina Palace Deluxe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Karmina

Address: Ave Vista Hermosa 13, Manzanillo 28867, Mexico (Formerly Barcelo Karmina Palace Deluxe)
Phone Number:
Location: Mexico > Pacific Coast > Colima > Manzanillo
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Manzanillo
#1 Spa Hotel in Manzanillo
#1 Top resorts Hotel in Manzanillo
#1 Luxury Hotel in Manzanillo
#2 Romantic Hotel in Manzanillo
Price Range: $192 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Karmina 4*
Number of rooms: 324
Official Description (provided by the hotel):
The Barcelo Karmina***** hotel has been recognised with the prestigious AAA 4-Diamonds award. It is a spectacular feat of architecture inspired by the Mayan temples. Its tropical gardens with palm trees, along with 6 interconnecting swimming pools with waterfalls, create a romantic and relaxing paradise in a place brimming with fun for all the family. This 5-star hotel offers 324 luxury suites fully fitted with everything you need for a comfortable stay. In addition, all suites have balconies and excellent views of either the tropical gardens or the sea. The Barcelo All Inclusive programme at Barcelo Karmina hotel has been designed to ensure your complete satisfaction, enabling you to enjoy our 4 restaurants and their varied cuisine from different countries: Japanese, Mexican, Italian and international. And to complete your holiday in this spectacular luxurious resort, relax in the U-Spa, enjoy the gym, the beauty centre and attend the nightly shows and lively nightclub. ... more   less 
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Also Known As:
Barcelo Karmina Palace Deluxe Hotel Manzanillo
Karmina Palace Manzanillo
Barcelo Hotel Karmina Palace
Barcelo Hotel Manzanillo

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