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“Very Relaxing Holiday”
4 of 5 bubbles Review of Tesoro Manzanillo

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Tesoro Manzanillo
Ranked #6 of 53 Hotels in Manzanillo
Calgary, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Very Relaxing Holiday”
4 of 5 bubbles Reviewed March 24, 2014

We were at the Tesoro, Manzanillo from March 7th to March 22nd. First of all I would like to say that the integrity of the management and staff at this resort is second to none. Their mission statement really does say it all. We had an incident where we forgot to lock our safe. The Housekeeper discovered it and immediately contacted security. Security locked the safe with a different code. A note was left for us to come to the front desk. Security accompanied my husband back to the room and had him inventory the safe. Nothing was missing and so security took a picture of the contents and we were able to reset the code. It could have been much worse. In an unrelated incident, when we got home I realized that some gold jewelry did not make it home with me. I contacted the hotel a few days later and got an immediate response. They found my jewelry and at this writing are finding out what it would cost to FedEx it back to me. To say I am relieved and thankful would be an understatement. I really hadn't expected a response but am blown away by this. Everyone at this resort works so hard to ensure that the guests are comfortable and happy. There constantly are people cleaning, fixing, straightening and maintaining this property. All of them do it with a sincere Hola! and a smile as you walk by. Yes, it is an older hotel and yes, the furniture and fixtures are worn and dated, but we came here to have a great holiday and a rest so none of that mattered. On the weekends the resort is very crowded with Nationals. They too come here to have a good time and relax with their families. It was heart warming to see how they relate to their children and the grandparents who often accompany them. There seems to be a very touching dynamic in families from Mexico. We enjoyed watching that and I was reminded often that it's family that really does matter. They are so respectful of each other and others no matter what the age. We certainly never went hungry at this resort. The food was varied, tasty and without a doubt plentiful. Desserts? Well don't even get me started. I am having a bit of withdrawal. We looked forward to every meal. The only criticism of the food I would have is that it was rarely hot. Have I mentioned the omelettes? I wish I could make them like that at home. Fabulous! I am not a big omelette lover but we had them pretty much every day. The view from our room was beautiful. We were on the 13th floor and it was spectacular! If you like to go to bed before 10 pm, be sure to bring some earplugs as we did. The evening entertainment shows were below our room and it could be noisy. Once the balcony door was closed and the earplugs were in, it was a non-issue. We had the best sleeps ever at the Tesoro. We're still talking about it. The bed was super comfortable; better than most resorts we've stayed in in Mexico. The air conditioner was quiet and worked really, really well. When we go on vacation which is only 2 weeks every year, we DECIDE to have a great time. Yes, you can let the little things get to you, but what's the point? Noise, crowds, food, beds, service, slow elevators? Does it really matter? Just go, have a great time and let it go. Tesoro did not disappoint. If you want luxury go somewhere else (and spend waaaay more). We had the most economical holiday ever and met some great people who will surely be friends for life. Shout out to Norm, Jan, Holly and Cindy. Thanks for helping to make our vacation so enjoyable. Tesoro, love you all.

Room Tip: If you want quiet, get a room away from the entertainment facility. Or get earplugs. Works great a...
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  • Stayed March 2014, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank jakesjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
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English first
Vancouver, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 22, 2014

We knew from the reviews that hotel is dated, similar to hotels in Acapulco, so were not surprised when our carpets had a few rips etc. What a place this must have been when first built, the design and location are awesome. We phoned down before we left and requested certain things. Upon arrival both our parties were given exactly what we had asked for. The front desk staff was friendly and very helpful through out our stay. Our rooms were one bedroom corner suites, 1026 & 1326 with 3 balconies and probably 700 square feet or more. The view was unbeatable!! Beautiful sunsets over the ocean every night. We had views of the front and backside of the hotel, which included the pool, ocean, water slides, residential areas and mountains. The food was the best we have encountered on ten trips to Mexico. Very authentic at main buffet, ceviche, taco bar, tripe soup etc. Only place to get hamburgers and pizza etc. was at poolside palapa which is not what we come to Mexico for anyway. A la carte service and food was very good also. The buffet and palapa restaurant are overlooking the beach with outstanding views from everywhere. Our 3 & 1 year old kids couldn't get enough of the water slides. Perfect size slides for young kids. Awesome snorkeling on the left side of beach along the rocks, no boat ride needed just jump in and fish everywhere. Special shout out to my amigo Fernando for his great service and friendship and Chef Edwardo who always had a smile and hola for everyone. If you tip even minimally in Mexico it makes a difference. We tipped our housekeeper everyday and arrived back to our room to beautiful flowers arranged on our bed. She even wrote us a goodbye note. This hotel is full of nationals which for us is awesome. We were at the hotel for 3 hours when we met a beautiful family from Guadalajara who after a 20 minute chat invited us to their home and insisted if we are ever in their city we are not to stay at a hotel but stay with them. We love the Mexican people and do not travel to another country to meet Americans & Canadians. With our small kids we loved the fact that everything was steps away from the elevator, the restaurants, pool, waterslides, beach, spa, etc. We had the best time at the Tesoro and were sad to leave. Our 3 year old wants to go back!!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Jan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor M, Director General at Tesoro Manzanillo, responded to this review, March 25, 2014
Dear Guest in the name of Tesoro Manzanillo people we appreciate the time to share your experience, this motivate to the team to continue improving our service, we are glad that the amazing sunsets from our Rooms and the beautiful view makes memorable time, Tesoro Manzanillo have a New Food & Beverages director and a new chef that have been improve the selection of our Menus and the Restaurants a la carte are nice change from the Buffet, we celebrate Tesoro Manzanillo people makes your stay memorable and the best snorkeling experience in our small bay.

atte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed March 17, 2014

Stayed at Tesoro March 2-9, 2014. Food was exceptional! Entertainment was mediocre. But main complaint is that is was crowded. If you did not have lounger by 8:00 am, would not get one. There is only one pool, which is packed with noisy kids. If you want quiet & relaxation, do not go to Tesoro. We enjoyed going shopping at El Centro & Mexicana a Plaza. Really like the Manzanillo area. A must is to do the Sunset Cruise. Water is rough on beach, so beware!
The Tesoro architecture is very unique, but is getting a little aged.
Special thanks to Aide for serving us drinks on beach, always with a smile! Make sure to tip the hardworking staff! Massage on beach was awesome!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roper111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medicine Hat, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed March 17, 2014

We knew it was a 3 star going in but at best it was a 2 star. The hotel is in desperate need of a reno the tiles are all chipped the fixtures are rusted the hair dryer was falling off the wall. O yeah and we had cock roaches in our room. I would have to remind the bartender to put alcohol in my drinks a lot. The food was ok at best but very repetitive and was never warm not even at the ala carte. The pool was dirty and small for such a large hotel, but pool tiles were all broken and was not enough seating. The beach was good. I would not recommend this hotel unless the Cecil is high end to you

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank riddjase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Armstrong, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 15, 2014

Just returned from 2 weeks at the Tesoro in Manzanillo; and it was an awesome time. The staff are just the best , I can't say enough about them.The evening shows are wondeful ; and the food was always top notch. The location is great; near two markets ( the big market being on Saturdays); downtown Manzanillo also has very good shopping. Went to the Crocodile sanctuary which was one of the highlights. They are in the process of putting in new elevators; which are very needed; and will greatly enhance the experience. There was a deffinate lack of beach chairs ;which caused some stresses; this has been adressed with management

Room Tip: The rooms in the tower seem quieter than in the rooms closer to the pool.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dianne U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
303 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
4 of 5 bubbles Reviewed March 12, 2014

This is our 5th time to Manzanillo and our 4th time to Tesoro Manzanillo. We were there in 2010, 2011, and 2012. The resort is located on a great bay with a good beach. It always remains the same - very very clean resort, friendly staff and a good location. We book a master suite and before we go I email the resort and ask for the same room and we always get it. Improvements in the room were pictures on the walls, and cushions on the couch. They brought us a small fruit basket and 2 desserts as a welcome gift with a welcome letter which was a nice touch. The maids clean each day and the bath towells are nice and a good size.The hotel is right on a bus route #8 which you can take out to the main street as far as Plaza Manzanillo and Walmart. From their you can take a bus to centro if you want which we did 2 this year again. Also on saturdays, you can walk the back way to Santiago or take the bus and they have a large flea market. The city is also extremely safe.We enjoy going here.
There is a buffet restaurant and a snack bar but if they get busy they open the snack bar as a extra breakfast area, and most nights have a show buffet on the 7th floor. They also have a reservation restaurant - i night mexican and 1 night italian and they have a show on the beach 1 night.
The general manager Victor Campo was here several years ago and then he was at Tesoro Ixtapa and is now back here. He is quite approachable and wants people to enjoy themselves and have a good time.
The only problem is the food is not as hot as it could be at times, but you are on holiday. Big deal!
We were there Feb. 24 to March 10. The second week was extremely busy, and I imagine it was to do with the carnival weekend they had. We would make sure to go when it was not carnival week.
But I do not think you can lose with this resort unless you want a 5 star resort.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JBJOHNSON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Level Contributor
58 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed March 6, 2014

A little rough around the edges… but still OK for a fun week; relaxing resort for adults and families, probably not spring break party crowd. Spectacular views of the bay, towns and ocean from upper floors though elevators could be an issue. We were happy on 2nd floor, clean comfortable room, ocean view, just a few steps away from pool, beach, restaurants; food was plentiful, if not a lot of variety... daily fresh fish. Staff are friendly and anxious to please... (plumber within 5 min). Our attempts at Spanish helped get past language barrier.

There were a couple of annoying extra charges: WiFi cost 75 pesos ($7/day); In Room Safe cost $1/ day… suggestion: just charge a couple of extra dollars for the week & include these!

Bus into town stops right out front, 7 pesos each way; free Wifi at Starbucks (across from Walmart); or walk about 35 - 40 min each way. Resort became very very crowded with local family groups on the weekend; usually able to find a quiet spot on the beach if the activities at the pool area became too noisy; we floated/swam in the ocean every day; kayaking, snorkelling available no charge; many other activities available in the area... tours, sightseeing cruises, horseback riding etc.

Not a 5 star resort, but neither is the price ;) and no golf carts required to get around the property.

Room Tip: Spectacular views from upper floors 11 - 19 though elevators could be an issue. For those who are co...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JML544
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tesoro Manzanillo

Property: Tesoro Manzanillo
Address: Avenida Audiencia 1, Manzanillo 28867, Mexico
Location: Mexico > Pacific Coast > Colima > Manzanillo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Manzanillo
#5 On the Beach Hotel in Manzanillo
#5 Spa Hotel in Manzanillo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tesoro Manzanillo 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Tesoro Manzanillo Hotel Manzanillo
Hotel Tesoro Manzanillo
Manzanillo Tesoro Hotel
Tesoro Hotel Manzanillo
Tesoro Manzanillo Resort

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