My huband and I stayed here the first week in April and had an absolutely wonderful time. There are many positives to this resort, the number one being the drop-dead gorgeous setting and grounds. The beaches are really lovely, there are 3, all very swimmable and beautiful. The so-called "secret beach" located just below the Mar section (blue tower) is really just a rocky inlet from the sea. You can't sit or swim there. Those two positives (setting and beaches) are the main reason we booked here and not at a more upscale resort like Secrets.
We stayed in the Beach Club Suites (Mar section) because we wanted a terrace to sit out on and an ocean view. When we arrived our room had a view of the Bay rather than the ocean. I called to the front desk and Miguel immediately changed us to an ocean front view room and 15 minutes later arrived to take us to the new room. The room itself was absolutely fine, very plain but nice. Marble floors and a marble bathroom with Gilchrist and Soames bath products and thick, fluffy bath towels. This is not the kind of upscale luxury you will find at Secrets or Dreams but we were absolutely satisfied with the room. The terraces are a disappointment only because the safety railing is a solid wall of stuccoed concrete and therefore impossible to sit and look out at the beautiful view. As well it was too hot during the day to ever sit out so early mornings or evenings were when we used it the most. I almost think the units without a terrace are preferrable because the window looking out at the view is right there beside the bed or sofa rather than set back by a deep terrace; you cannot see the view from your room without going out on the terrace.
The rest of the resort, the public areas, lobby, pool areas, exterior of buildings, dining rooms, etc. are really, in my opinion, in need of a major renovation. I would love to see a huge injection of cash into this resort to bring it up to the standards of other higher end resorts (hubby says then we couldn't afford to stay there, heh, heh!) But really, with the advent of Secrets and Dreams it is falling behind - Tripadvisor rates it as #15 in the area. The lobby, which should be the showpiece of any resort, is absolutely drab and dreary. It's grungy. The main buffet restaurant, Bellavista, is horrid - loud, noisy, unappealing aesthetically. Honestly, I've been in University cafeterias that were nicer. None of the restaurants here were aesthetically beautiful with the exception of Kasbah, the Morroccan restaurant which was rather nice. I'll get to the food later.
The service: absolutely, without question, fantastic! The chambermaids cleaned our room beautifully every day. The drivers who picked us up in the little "cattle cars" as my husband called them, were so polite and pleasant as were all the restaurant staff and front desk staff. I would just like to mention here that you should not hesitate to ask for anything at all. They will definitely try to accommodate your wishes if at all possible. I think Canadians are sometimes a bit hesitant to "make a fuss" and will just accept a less than satisfactory situation. If you don't like your room, ask them to change it and they will if they can. For example, our first room terrace had two chairs, a table and also a chaise lounge. We changed to another room and it did not have the chaise lounge. We called the reception and asked if we could have one and the very next day it was brought over. No problemo. Service with a smile.
OK, the food: very below par. I knew from reading TA reviews that the food here was probably not great. We are not foodies and can generally find something we like to eat at the buffet or the ala carte restaurants. The buffet food in Bellavista was what you would expect at most all-inclusives, plenty to choose from and average in quality. The ala carte meals we had were quite poor. We liked the Mexican restaurant the best (and it's a good place for breakfast) the food was tasty and the setting overlooking the snorkel beach was lovely. The seafood restaurant (which is the outdoor beach bar restaurant by day) had really dry overcooked seafood (you'd think they would know how to cook it here). The Mediterranean and Moroccan restaurants were not bad. The Solarium (steakhouse), oh my! Hubby had inedible lamb ribs and I had an inedible ribeye steak. OK, I'm an Alberta girl and I love my beef so it's always a risk for me to order a steak in another country but I'm not even sure this WAS beef. It was kind of white in colour, weird taste, as thin as an envelope and absolutely grisly and fatty. I chewed two bites and had to surreptitiously spit them out. As another reviewer, GGG16 said in her review, the dessert here saved the situation. I really enjoyed the orange tart. Of course I was starving at that point. Enough about the food. Don't come here if you love good food.
On our last night we took a taxi into the little town of Le Crucecita and had pizza at La Crema. Wow, that was a trip back in time. I felt I was back in college in the 60s or 70s with the music and the atmosphere. Good pizza although we waited an hour and a half. It is on the second level of a building across from the main park in the town. Don't go to the main level restaurant although their food may be good too, it's just not La Crema.
I have one other little niggly that I feel I have to mention. The lounge chairs on the beach are incredibly uncomfortable. They are pretty cheap quality and have thin plastic mats on them and sitting on them for any length of time resulted in terrible numb bum. We could not get comfortable. If there were a lot of unoccupied chairs I would sometimes take a mat from another chair and double it up which helped a bit.
Do not believe anyone who says that the odious practice of beach chair saving does not go on here. Early every morning the choicest spots had towels on the chairs with no one in evidence. I just have to ask: How can anyone have the arrogance to think that they deserve to tie up a chair at the beach for hours without using it. Are you somehow more special than the rest of us? I really think it is up to the resorts to end this practice. They need to post a sign stating that saving chairs is prohibited and that towels and personal articles will be removed after 1/2 hour and the owners can collect them at the beach hut. As another reviewer stated, she has no hesitation in moving towels, etc. off of chairs if the owner is not present. More of us need to do just that.
Air Transat: We were quite impressed on the flight down, not so much going home. We had flown with AT several years ago and hubby said "never again". The rows were so close together his knees were up around his ears. The person in front reclined his seat and his head was in my husband's lap for the entire flight. This time, however, it was much more roomy, nice leather seats and we had a row to ourselves, no one in the middle seat. They served us a bottle of champagne on the flight down, a really quite good hot meal with wine and gave us a "comfort pack" which included a blanket, blow-up pillow, ear plugs. Kind of a nice touch. On the way back to the airport the AT rep, Catherine, told us on the bus that the plane was sitting empty at the airport waiting for us and that if we could all get through check-in and security quickly, we could leave an hour early which caused a cheer on the bus. In fact, the plane was not there and we had to wait and wait and wait and didn't board until the last minute. We were almost 1/2 hour late leaving. Quite a disappointment after being told we might leave an hour early. This time I had a middle seat and realized that what Air Transat gave back in extra leg room they took away in row width. They have to sqeeze those extra seats in somehow. I had a hard time managing my knife and fork without elbowing my seatmate in the shoulder. We had the hot meal though, which is something in this day and age, I guess.
Those are the highs and lows of our trip to Las Brisas. All of the negatives I've mentioned did not detract from our enjoyment of the week we spent here. I merely point them out to give an accurate overview of the resort and because I would love to see this resort go from very nice to outstanding. And we would definitely return.
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- Also Known As:
- Las Brisas Huatulco Hotel Huatulco
- Las Brisas Hotel Huatulco
- Brisas Huatulco Los
- Las Brisas Huatulco Mexico
- Huatulco Las Brisas