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“I will never set a foot in this place.”

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Las Brisas Huatulco
Ranked #7 of 47 Hotels in Huatulco
Certificate of Excellence
Reviewed July 25, 2012

The arrival later in afternoon barely anything to eat in the sparce dishes i saw. AC in room puffed once a while. Very slow response from mtc. Finaly past 10 pm they reluctantly moved me in amuch better room. Shower flows out to wet all in the way. Food below average. Recycled food dolled out in new format. Bare minimum variety. seafood night only one sea food selection and that was awfull. millions of steps to climb for anywhere. u cant walk dont go.The middle east restuarant food barely warm. U a Non mexican dont go. as food is geared for for their taste but was so bland i wonder as mexicans ate seasoned food . service sucked. u want a refreshing any drink before 11 am..good luck. no one cared as the locals who came are nice folks not caring or knowing the diff. I will never go back ever. I have been to over 20 resorts and know what is what. was booked by a friend in mexico and was sold as 5* its strugling to be 3.5 . mostly pork rarely saw chicken dish. one lunch just pork n some silly veg. never any cheese than at dinner. simple fare. talked with head waiter. he did not care as all ate what wasfed. huge disjointed resort two small crappy beaches. all cent of attraction just near pool. from any rooms all too far to get unless you called in the transport car. its nature arround you but how long can be with nature if rest is so inconvinient. most rooms u need to climb or down many steps. even if i was paid to go i will pass. A pool in middle of resort with a swim up bar can help. the snack bar opened at 12 noon. Early swimmer early breakfast. stay hungry thirsty till anything is opened. sorry not one good from me. looks only for energetic young people as u just need to walk walk to get to anything. relaxing? not from what i saw. pool has barely any shade. a spot or two are pre grabbed by a few showing up after a long time.

Stayed: July 2012
4  Thank malimu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHuatulco, Guest Services at Las Brisas Huatulco, responded to this reviewResponded July 26, 2012

July 26th, 2012.
Bahías de Huatulco, Oax-México.

Thank you for the time to share your observations. Please accept our apologies for the inconveniences you had during your recent stay with us.

We appreciate your comments and we have taken note point by point of all the details, and you can be sure we will take an immediate action in order to improve our services.

Cordially,


Guest Services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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974 - 980 of 3,991 reviews

Reviewed July 23, 2012

My husband, daughter and I stayed at Las Brisas in March 2012. We had a great room overlooking the ocean in the Mars section. Lots of walking but after all the food and drinks, it's a smart thing to do. Make sure you hop on a trolley or two and tour around the resort - so many little surprise gardens and views from up high.

We had a great time except for...sigh... we don't normally take tours but thought we'd give the Paradise Found Bay Snorkel Tour. We snorkel a LOT so are pretty clear on what's good and what isn't... There were many, many problems with this tour but I'll just talk about two. This tour is more like a booze cruise than a snorkelling tour - don't get me wrong, we have NO problem with booze cruises... but at 9am? huh? when you signed up for snorkelling?

Anyway, the 2nd problem was that right from the beginning, the water was so rough that there was NO way you were going to be able to see anything. We saw a group of people nearly get crushed by a boat when loading up on the beach at one of our stops - the waves were so strong. The tour operator said that it was because of the earthquakes that had happened the day before... They had to have know the weather was NOT going to be good for snorkelling... however, they took all of our $50 each and went anyway. Anyway, be aware when booking this tour. Not always what's promised and no-one really wants to take responsibility for our dissatisfaction... oh well, live and learn. :)

ps: if you do decide to take this tour, don't eat the "lunch" they serve you out of the big green garbage can.

Stayed: March 2012, traveled with family
6  Thank TMAC20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHuatulco, Guest Services at Las Brisas Huatulco, responded to this reviewResponded July 26, 2012

Julio 26th, 2012.
Bahías de Huatulco, Oaxaca-México

Thank you for your comments it is great to know you really enjoyed your stay in Las Brisas Huatulco.
It is important you try to contact the Travel Agency you got the tour and send your comments, because it helps them to improve their service.
We are looking forward to have your prompt visit.

Cordially,

Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2012

The resort was clean and comfortable. The staff were friendly. The weather was perfect. Great holiday.

  • Stayed: April 2012, traveled as a couple
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4  Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHuatulco, Guest Services at Las Brisas Huatulco, responded to this reviewResponded August 1, 2012

August 1st, 2012
Bahías de Huatulco, Oaxaca-México.

We appreciate your comments about your recient stay in Las Brisas Huatulco. Fot all of us in this Resort, It was a pleasure to serve you and thank you for your preference.

Cordially,

Guest Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2012

Huatulco is wonderful place, Las Brisas has great beaches, but we notice the hotel needed some maintenance, and lacks of air conditioned in common areas like the lobby and main restaurant, where food is serve for all inclusive guest, that lefts basically your room to cool down in the AC.

The night we arrive we received a note in our room at 8:00 pm, letting us know there would be no power next day from 8:00 am to 4:00 pm, as promised there was no power next day at 8:05am, we complain, because this affected our vacation, so we couldn't sleep late as there was no AC in the room, neither make coffee, nor watch the news, shave or take a shower because the bathrooms were totally dark, we complain very respectfully, but the manager was not nice, and told us there is no compensations like in other countries, and our opinions were not important because the have a lot of friends from Canada, and when they lose power for two hours they don't complain

Pools were crean, but food was bad in general, with the exception of the snack bar that was very good every day. Some staff was really nice, but many other were busy and not friendly, some training would be great.

Resort is huge, but there is a lot of steps to go everywhere, their transport you using golf carts and some open sort of jeeps, but is not really efficient. Even older people needed to walk to a far restaurant for bf or dinner.

Lack of courtesy and information to be short. We will never come back to any "Las Brisas"

  • Stayed: May 2012, traveled with family
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7  Thank Andrés V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 4, 2012

Julio 4th, 2012.
Bahías de Huatulco, Oaxaca-México

Thank you for your time to share your observations. As we discussed in person during your stay, we regret not meet your expectations and appreciate your comments.

Cordially,

Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2012

the title says it all. we really love this resort, service is always friendly and the beathes are large enough that you can always find a private area. twice i took over 20 clients with me and have never had a complaint about the staff or the hotel. Their doctor was needed the last time we were there in january and he was proffesional and helpfull. It is a large resort and very pretty so if you like walking, there is hours of enjoyment. The upgraged room is well worth it as the balcony and view are tremendous. Our only complaint would be the tour operator, SUNWING, carlos cruz was rude and ripped several of my clients off and when i hired a boat for my clients for a tour bluntly lied to my wife and i about cost and length of the tour. When we explained the situation to SUNWING'S headoffice, we were told that he was a respected member of their staff and would not do that to us (we tend to go arround making stuff like this up!) we will certainly be back at this hotel,NEVER with SUNWING ever again

Room Tip: get the ocean view with balcony, all you can hear are the waves
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  • Stayed: January 2012, traveled on business
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10  Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 4, 2012

Julio 4th, 2012.
Bahías de Huatulco, Oaxaca-México.

Thank you for your preference as fourth time to Las Brisas Huatulco.
We appreciate your comments describing in detail the hotel. It is good to know you enjoyed the service, the beaches and walking through the extensive gardens and the beautiful views. This Resort as you mention offers a variety of places for guests always find a private area.
Thank you again and we look forward to the pleasure of hosting you.

Cordially,

Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2012

Our last minute booking got us a surprising treat of a resort. The weather was absolutely perfect for sun lovers and the snorkeling sooo convenient. There is no need to visit the gym with the amount of walking and number stairs to be climbed - this resort is huge.
All the staff treated us so very well - the added bonus of bar service on the beach was totally unexpected and awesome. We will be back in 2013

  • Stayed: March 2012, traveled as a couple
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5  Thank travelbug6107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHuatulco, Guest Services at Las Brisas Huatulco, responded to this reviewResponded August 1, 2012

August 1st, 2012.
Bahías de Huatulco, Oaxaca-México.

Thank you for your time and preference to choose Las Brisas Huatulco as fifth time.
We are happy to know you enjoy the perfect weather and activities and the service in this Resort,

Thank you again and we will be waiting for you sixth, seventh and more visits to this “your second home”.

Cordially,

Guest Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2012

Went there for second time in Feb. 2012 . Met up with seven couples we met last year . We are all returning next feb for 4 week . Great food , clean rooms , spacious grounds . Special thanks to Gabriela Diaz , assistant to the general manager who is a sweetheart . Great activities staff , all staff very friendly . Just an all around relaxing atmosphere . Have been to all resort cities in Mex and this is our favorite .

Room Tip: Club rooms facing east offer beautiful sunsets .
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  • Stayed: February 2012, traveled as a couple
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7  Thank Reddeercouple71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHuatulco, Guest Services at Las Brisas Huatulco, responded to this reviewResponded August 1, 2012

August 1st, 2012.
Bahías de Huatulco, Oaxaca-México.

Thank you to send us your comments of your recient visit to Las Brisas Huatulco.
It is good to know you enjoyed the service.
We are looking forward to have your friends visit and yours very soon.


Cordially,

Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Las Brisas Huatulco

Address: Bahia Tangolunda Lote 1, Huatulco 70989, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Oaxaca > Huatulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Huatulco
#9 Family Hotel in Huatulco
#10 Romantic Hotel in Huatulco
Price Range: $101 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Las Brisas Huatulco 3.5*
Number of rooms: 486
Reservation Options:
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Also Known As:
Las Brisas Huatulco Hotel Huatulco
Las Brisas Hotel Huatulco
Brisas Huatulco Los
Las Brisas Huatulco Mexico
Huatulco Las Brisas

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