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Secrets Huatulco Resort & Spa
Ranked #2 of 48 Hotels in Huatulco
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed May 3, 2014

Secrets Resort has certainly evolved since our first stay in January 2012, soon after it opened. The landscaping has filled in beautifully – palm trees that were shrub-size back then look like mature trees now and tropical flowers abound. There are more options for eating outside, including Mexican and Italian-themed buffets in the courtyard outside the Market Café as well as tropical-themed buffets next to the pool. We stayed for two weeks and enjoyed these dining options several times. We found the grounds, rooms, beaches and pools to be clean and thoroughly appreciated the outstanding ocean views.

Highlights of dining at the resort include the Spanish coffee at Cin Cin’s, the Chateaubriand at Bordeaux and the coffee and French toast at the Market Café. With its fabulous ocean view, Castaways was a favorite for lunch, but a disappointment at dinner. The first night I was served a tough, somewhat fatty sirloin steak instead of the New York steak I ordered. The waiter insisted that what I received was a New York steak, according to Mexican standards, so I let it go. A few nights later, I ordered a T-bone and once again received a sirloin. This time I sent it back as there is no arguing the difference between those two cuts. I heard other patrons had similar mix-ups during the dinner hour. As well, moments after I informed the Maître d’ of my allergy to fish and seafood, I received a complimentary shrimp cocktail. The waiter was very embarrassed and I was not very impressed. No harm done, however, and I chalked it up to a language-related misunderstanding.

The dress code for the restaurants is published in the resort’s daily newsletter. Be forewarned that men will not be admitted to eat dinner inside the restaurants if they are not wearing long pants. (Sadly, I saw jeans a couple of times.) For the first week, men could wear shorts when dining at an outside table, but this changed to a requirement for long pants during our second week. I suggest being prepared for both, with dress, Bermuda-length shorts being a good option most of the time for outside dining. The ladies always looked fashionable in bright sundresses or cocktail dresses, pretty sandals, long skirts and gowns or smart-casual capris.

The resort has added a lot more umbrellas to the pool and beach areas since 2012, but not all are fixed properly into concrete stands. One afternoon the wind picked up and blew several umbrellas out of their stands, injuring two people that I know of. The pool boys tried to close various umbrellas, but sometimes guests opened them again, failing to understand the hazard. I trust that the managers are working to remedy this problem. At the very least, signs in English and Spanish could warn people of the hazard, just as they are warned when ocean conditions are unsafe for swimming.

During our April visit the roof over the Barefoot Grill near the pool became unstable and the grill was closed. Then the newly framed roof and protective screen collapsed one windy afternoon. No one was hurt, but work halted and a temporary bar and grill was set up in another area near the pools. One afternoon workers harvested mature coconuts from the trees, sliced them in half and served coconut milk beverages to anyone who wanted them. It was fun and interesting to watch the work.

The Sky bar was indeed a great place to meet new friends and get to know them better. The live entertainment was excellent – everything from golden oldies to folk to Elvis to Latino. Many couples, including us, enjoyed the opportunity to dance together under the stars or watch the moon rise over the ocean.

I used the business centre several times (no extra cost) and appreciated the availability of several up-to-date PCs in a cool, air-conditioned environment. My husband used the gym a few times until it got too busy. The little gym is equipped with a couple of treadmills and stationary bikes, as well as a variety of weights. I must say that I was impressed by the number of guests who worked out regularly and stayed in shape despite the heat and plentiful temptations to indulge one way or another.

We signed up for the catamaran cruise to nearby bays and were treated to an awe-inspiring display of dolphins leaping from the water and swimming near the boat. Some people snorkelled during one of our stops but said they didn’t see much sea life; in fact, they mentioned that the snorkelling was more interesting along the reef opposite the resort.

We intended to re-visit the nearby town of La Crucecita but changed our plans when another guest reported public demonstrations and the presence of armed officers. This occurred during Easter week and things apparently returned to normal within a few days.

Would we return to Secrets in Huatulco? Absolutely. Our preference would be to go in January or February when the temperature is in the low rather than the high 30s. Yes, we encountered a few glitches, but that can happen anywhere, at home or abroad. On the whole, the friendly staff worked diligently and energetically to make our visit fun and memorable. The location is spectacular, and the resort is beautifully designed to accommodate spending time with other guests or friends. We met some fascinating people during our vacation and that remains a major highlight of our 2014 return to Secrets.

Room Tip: Building 5 is well located, with great ocean views.
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  • Stayed: April 2014, traveled as a couple
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6  Thank TravelTipsCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 1, 2014

This is a very nice hotel for this area. I think compared to some of the others in the area this is about as good as gets in Hautulco. We were very happy with our room, it was clean and comfortable. I have to say I was not overwhelmed by any means but yes it is nice, but thats only because ive stayed at far better places. The food was alright, they defiantly try there best to make it a pleasant experience.
The service on the other hand I found not great at all, if we didnt tip constantly we weren't getting a drink. The drinks were not great at all, watching them wash all the dirty plastic cups in a plastic tub at the swim up bar was a Huge turn off for me. No dishwasher, just a rinse and reuse? OMG I watched some pretty unsanitary things go down at the swim up bar. We drank beer from a can only after that. This needs the attention of the management immediately, cause people Will get sick.
Anyhow It was very quiet, and the staff seemed friendly and tried hard to accommodate even though most don't speak english.
Overall, it was nice, relaxing, weather was very Hot and consistent and felt safe.
Speaking with others, we heard the same sort of feed back.

Room Tip: They all looked nice, all have ocean views,
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  • Stayed: April 2014, traveled as a couple
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5  Thank My O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this reviewResponded May 3, 2014

Dear Guest,

We thank you very much for your message and staying at our resort in your past vacations. We will take in account your observations and take the necessary measures needed (especially regarding to your comments on our Food & Beverages service).

It has been our pleasure to attend you in Secrets and we hope to see you again.

We wish you a pleasant day and week,

Best regards.

Aurelien Pichereau
General Manager Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2014

We loved the resort. The food was amazing at every restaurant. We never waited to be seated. The staff were awesome. Loved the pools, loved the beach. The sky bar was a great place to hang out. We can't wait to go back!

Stayed: February 2014, traveled as a couple
3  Thank BeeKayEss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014

Let me start off by saying WOW ! My wife and I have just arrived back from 2 weeks at this Excellent resort, and I am having a rough time to-day adjusting! This resort is spectacular, we read all the reviews prior to going, and were a little worried about some of the comments, as in dirty pools or no shade....

Let me start off by saying they are far from the truth, the staff at this Hotel are very diligent at the up keep & cleanliness here, always washing , cleaning, preparing and maintaining areas all day long from the pools to the public walkways, the public washrooms even have attendants ALL day long cleaning floors, stalls, counters, mirrors! Ground crews work stealthily in the back ground watering grass, trimming hedges, to keep everything lush green and manicured.

The restaurants serve excellently prepared meals, even after our first week we had no problems re-visiting them to sample different dishes daily, and even had time to squeeze in some room service, which always arrived hot/fresh and ready to eat!

The Team at this hotel go out of their way to accommodate any and all requests. The Entertainment team is FANTASTIC keeping everyone moving at the pool all day long a bit shout out to our new Friends * Miguel * Maija * Fab , with whom we played either horse shoes or Boce ball in the afternoon with WAY TO GO GUYS!!!

The swim up bar runs like a well oiled machine with our main Man Armando running the crew, Saul was also on top of all the requests in his absence... most times 15+ at the bar with no empty drinks or people waiting.

This resort is hot, usually around 95-100* daily, lots of sun, though shade or comfort is only for the asking, umbrellas are readily available, or can be brought to your lounge seat in a matter of moments, ( yes along with drinks as well, never waited to be served !)
Oh yessss and the pool is clean!

The beach is excellent, great for walking, take Glasses and shoes as it does get hot, the waves though can catch you off guard, so be prepared. Memorable to say the least

Our room was spotless, cleaned daily, even the bedding changed daily! Having a Swim out was a definite plus for a refreshing evening dip as well.

We were in building 6, main floor swim out, close to the pool bar.

Lastly there is no noise here! no late night parties, after the evening shows or entertainment, the whole place winds down gently, and people retire to the sky lounge for a night cap with cool breezes & music.

Room Tip: If you are looking for a swim out, request Bldg #5 or 6# ( 6 is closest to the pool swim up bar )
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  • Stayed: April 2014, traveled as a couple
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5  Thank Wayman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this reviewResponded May 5, 2014

Dear Guest,

We thank you very much for your message. We are pleased to know that you liked our service and installations, and we appreciate that you are sharing it through our Trip Advisor account.

We hope you will have the opportunity to come back again to our resort.

Best regards,

Aurelien Pichereau
General Manager Assistant of the Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

This is a very special resort with awesome staff who make you feel very special. Always smiling and eager to make your stay very comfortable.

The setting is very private, secure and views as good as they get. The bay, beach and pounding surf is a pristine experience you will likely never forget.

The Huatulco area is a quite setting with none of the commercial establishments you see in busier resorts. We were at this resort two weeks and every day was sunny, hot and in a very healthy environment.

The many restaurants and buffets offer excellent food and an amazing variety. We had many plates I'd consider gourmet dining with wonderful presentation. The buffets were festive and done up with detail and flair we haven't seen before.

We especially enjoyed being kept busy by an incredible Entertainment staff. Fabiola, Amanda, Maia, Mickey (Miguel), Victor, Danny and Fernando work very hard to keep you active (if you want to participate) and have no end of events to make poolside a lot of fun. Water volleyball, basketball, polo, aerobics and crazy games were a riot. Salsa and Cocktail lessons we're second only to Fernando's great course on how to make his grandmother's best guacamole.

The Funky Monkey's and Mudslides were the drinke we enjoyed most until we hit Cin Cin's for a wonderful dinner and Ricardo made our large group the best flaming Mexican coffee ever to top the evening off!

The live theater shows we enjoyed the most were the Mexican Dancers, International night and Tropical Night in that order.

Kudos to all for making our stay one of the best holidays we have ever experienced. We are truly blessed to have met such a wonderful group of people...staff and guest alike!

Stayed: April 2014, traveled as a couple
2  Thank 2Like2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, Asistente de Gerencia General del Hotel at Secrets Huatulco Resort & Spa, responded to this reviewResponded May 27, 2014
Google Translation

Gracias por estos comentarios halagadores, trabajamos para que nuestros huéspedes pasen la mejor estancia posible en seno de nuestro hotel, y el recibir su mensaje nos hace muy felices.

Esperamos que tengan la oportunidad de regresar y nosotros brindarles la atencion que ustedes se merecen como huespedes de Secrets Huatulco.

Saludos cordiales,

Aurelien Pichereau
Asistente de Gerencia del Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014

This was an amazing holiday my wife and I had at Secrets Huatulco. The hotel was clean and very modern and did not disappoint in most areas. The staff are very friendly and always there to help you out. The room we had was great, very clean and had all the amenities one could want. We stayed in building 5 on the third floor and the view was spectacular. Just a note that rooms in building five or six are the best as they are close to the pools and the restaurants if you are in the inside rooms of those buildings. Do not upgrade to the Jacuzzi suits as your view will be obstructed. Food was very good but the resort did seem to lack for entertainment. They had live entertainment for three of the 6 nights we stayed but it was usually over by 10 in the evening. We took a trip into Le Crucecita by Taxi which cost 7 US dollars each way. Very safe and had no problems walking around in town. The town is very lovely but it is small so I would recommend you forgo the "bus tour" of 4 hours and do your own thing. Overall it was a very relaxing and enjoyable stay and I would highly recommend this resort to anyone.

Room Tip: Stayed in room 5302. No noise at night and it is above the "quiet pool". Easy access to po...
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  • Stayed: April 2014, traveled as a couple
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3  Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this reviewResponded May 1, 2014

Dear Guest,

We thank you very much for your message and staying at our resort in your past vacations. We will take in account your observations and take the necessary measures needed.

It has been our pleasure to attend you in Secrets and we hope to see you again.

We wish you a pleasant day and week,

Best regards.

Aurelien Pichereau
General Manager Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014

We stayed in this little slice of paradise March 7-21, 2014. We flew with Air Transat and had an effortless flight and transfer. Our check in was very quick and easy accompanied by a cool drink and towels on arrival. We had asked for a room with a king sized bed but it was not available until the next day so we stayed in a double bed room for the first night and were effortlessly transferred to our king sized bedroom the next day. The room was lovely, with all we needed. The bed was very comfy and we slept very well all vacation.With all rooms facing the ocean we had a fabulous view and saw humpback whales a few times.

We played the chair game too, I think there are enough chairs but not enough umbrellas and with temperatures reaching 40C while we were there it was essential!!A small hint is to try and get a wooden umbrella and not a metal one. The breeze picked up quite a bit a few afternoons which was very nice but a lot of the metal umbrellas went flying across the pool deck but the wooden ones were secure!!

The pools were lovely and a great temperature and never felt crowded. But this area is where I think the hotel could have improved drastically on their maintenance. We have stayed in a lot of hotels and we have never seen so much dirty grout. There were people scrubbing the tile on occasion but I think the grout really needed a major clean. Also large sections of marble were missing around the pool bar. For a 5 star hotel maintenance should be top of the list! I couldn't fault the appearance of the hotel anywhere else.

The hotel had a great selection of restaurants to eat at and buffets in the evening too. No reservations was great and if they were busy they took your room number and gave you a buzzer so you could go to the bar and have a drink. Restaurant staff were very attentive and helpful. We found a couple of restaurants very warm, I think the AC could have been turned up a little higher so we usually decided to eat outside if we could. The breakfast buffet was very good with lots to chose from.The grill by the pool area was great at lunchtime for delicious ribs, wings or burgers if you wanted to stay in your swimsuit!

The sand on the beach was like walking on brown sugar! Keep you flip flops on and you'll be fine. We walked the beach in the morning before it got too hot and cut through to the next bay for an extended walk.Apparently a Riu hotel is going to be built on that bay so make the most of it while you can. We snorkeled on the left of the hotel bay and saw lots of wild life.Took out kayaks too.

Word of warning about the little sailboats,we saw someone go too far out and the wind caught them and they were going further and further away from the hotel and couldn't get turned around. Luckily someone alerted a small fishing boat and they went and rescued them. We saw this all from the top of the elevator tower. The hotel staff were running along the beach to the next bay and even the guy who gives out the kayaks ran out into the water with a kayak and paddled like crazy to try and rescue them...he could be on the Mexican Olympic team , he was amazing!Don't go out on a sailboat unless you know what you're doing!!!

The entertainment in the Sky Bar at night was very good but finished by about 10pm.There was a show of some description in the theater every night which was good too. We were in bed by 11 ish every night as we were up early and busy all day.

We took a $6 cab ride into La Crusasita one morning and had a walk around and then another $2 cab ride and walked around Santa Cruz which was lovely by the ocean. We took a 7bay boat tour which we really enjoyed. Went snorkelling and stopped for lunch on the way back at another bay. We saw humpback whales and dolphins. Pepe our guide was very informative about the Huatulco area. We took a coffee plantation tour up into the mountains which was very interesting and had a delicious lunch at the plantation owners home, which was included in the price. Pepe was our guide again that day and he told us so much about the history of the area and the Mexican lifestyle. One evening we took a cab into Santa Cruz and watched a fashion show in the town square of a local designer. There was live music and traditional dancing. We finished the evening off with a beer on the beach at a restaurant. A local taxi driver told us about the fashion show so it's worth asking them about what's going on locally.

We had an amazing relaxing vacation and thoroughly recommend this hotel and destination.

Room Tip: Higher rooms have a better view.
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  • Stayed: March 2014, traveled as a couple
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2  Thank 24susanw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this reviewResponded May 22, 2014

Dear guest,

We are glad to know that you enjoyed your stay at Secrets Huatulco.

We thank you very much for your comments and we wish you a nice day and end of week.

Looking forward to seeing you again.

Best regards,

Aurelien Pichereau
General Manager Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Huatulco Resort & Spa

Address: Seccion Hotelera Bahia de Conejos | Lote 8, Huatulco 70989, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Oaxaca > Huatulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Huatulco
#1 Luxury Hotel in Huatulco
#1 Spa Hotel in Huatulco
#1 Top resorts Hotel in Huatulco
#2 Business Hotel in Huatulco
#3 Romantic Hotel in Huatulco
Price Range: $276 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Huatulco Resort & Spa 4.5*
Number of rooms: 399
Official Description (provided by the hotel):
The enchanting Secrets Huatulco Resort & Spa sits on the Pacific coast in Huatulco - a sustainable tourism destination recognized for its commitment to the local environment. Beautifully secluded on the Conejos Bay, guests at Secrets Huatulco are treated to divine views of golden sand beaches, stunning rock formations and sapphire waters. Exclusive Unlimited-Luxury(R) amenities start with limitless gourmet fare and top-shelf spirits, pool and beach wait service, and 24-hour room and concierge services. While 399 gorgeous suites offer daily refreshed mini-bar, spectacular views, plus a furnished balcony, terrace Jacuzzi, or swim-out pool access. Take part in daily activities and nightly entertainment, or a pampering treatment at the Secrets Spa by Pevonia. Guests can even spend a night out with the Sip, Savor & See Dining Experience at the nearby Dreams Huatulco Resort & Spa, to enjoy more fine dining and entertainment. Secrets Huatulco Resort & Spa - Enchanting. Secluded. Divine. ... more   less 
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Also Known As:
Secrets Huatulco Resort And Spa
Secrets Huatulco Hotel Huatulco

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