Just returned from a last minute week long trip to Secrets Huatualco as arranged by Sunwing Vacations from Calgary to destination. Flight was nightmarish--packed in tight and a baby screaming for 3 of the 5 hours and he was there for the flight back too. The "Champagne " flight as billed, consists of a couple of tablespoons of champagne delivered in something that looks like a little cup for taking medicine, delivered by pleasant but harried flight attendants--it is ridiculous--keep the champagne please. The Sunwing reps at the hotel were quite helpful when we asked them questions and they were generally available.
This adults only hotel has clean modern lines, breathtaking views from every room and every at every turn a nice mix of people being served by friendly and professional staff.
The arrival and check in process is almost painless. You arrive in your room within minutes to begin your vacation. The room like everything else on the resort is pristine, clean, tasteful and plays to those dramatic views of the bay. Yes the door to toilet is frosted glass but around the corner and out of sight -we just gave the other person a bit of space when they were using the facilities--did not affect us in the least. I stayed at the Grand Sirenis in the Mayan with a huge cutout in the wall giving a full view of tub and toilet area. Seems to be a common thing in Mexico.
The service is always there when you need it and never cloying or annoying. The staff is ready to be as familiar and involved as you wish them to be. Our requests were always handled promptly with the phrase "it is my pleasure". Staff supervisors monitoring progress and standards were often in evidence.
The pool is the centerpiece of this hotel. It is beautiful and huge with busy, active sections and more laid back sections where you can still hear a bit of music and laughter from the entertainment committee antics but not be bothered. The drink service was very good for the most part, it flagged a bit over the Easter weekend as the hotel seemed to get very busy with locals. Anybody who says this pool isn't clean is crazy. There were always at least 3 boys with scrub brushes and goggles scrubbing the bottom and sides of this pool, like everything else in the hotel.
The beach is very pleasant but the sand is a course, coral and not to the taste of everyone. Even though the hotel is on a bay, it is not entirely protected and the waves are big and dramatic quite a bit of the time--we did not swim there much ourselves and saw few people indulging, although there was a definite crowd who favoured sunning on the beach. There are two small public beach areas to either side of the main hotel beach, but the hotel beach is quiet. There are vendors who will approach you throughout the day but they are not pushy. If you want a soft fine beach with lots of protection from the waves then Las Brisas down the road is better but is not as high quality resort as this, though acceptable, and of course children are allowed.
The spa service was spectacular. Specials are featured daily, and there are coupons available. My deep tissue massage and hydrotherapy provided by Ruby with spectacular views was a total sensory experience and well worth it.
The food was very good. We enjoyed not having to spend half a day trying to book a la cartes in advance--we walked into any restaurant without a reservation and never waited and always had an enjoyable meal, though perhaps ironically, we were a bit disappointed in the Mexican restaurant. The buffets provided good variety for a week of breakfasts and lunches. We ate in town two nights. The cab ride was 6 U.S. dollars; we highly recommend Onix in town--Italian on the main square on the 2nd level, but we could have eaten in the hotel every night. We used room service one afternoon and it was fast and hot and nicely prepared.
What we were disappointed in was the terrible Wifi and other communication around this hotel. We both had packages from Rogers and have stayed at nearby hotels before and been able to text each other and friends without a problem--here the packages were an almost complete waste. We had trouble making phone calls home, texts were impossible unless you were standing with outstretched arm on the balcony of the room and searching the internet was impossible. There is better Wifi in the lobby area but not reliable--I could not complete several downloads I attempted. There is a business centre; the computers have Spanish keyboards and some don't always work--you can plug your own laptop in instead of theirs and proceed, but it is slow and inconvenient. We had some business issues to take care of and it did become a concern for us. The hotel does not have it's own antenna and it is out of line of sight for local towers. Many people noted the service in this important area did not meet the otherwise high standards of the hotel.
The gym, located in the same building as the spa is too small for the size of the hotel. It was often very crowded and almost unusable at certain popular times, though the limited choice of equipment was all in good condition.
The :"Vacation Club"--they do keep at you to attend their seminar on their vacation club and when they threw in private transfer to the airport and late checkout and some spending money for the gift shop we agreed to a breakfast meeting from 8:30 to 10:00. It is not a time share and it may be for some, but not for us. As 10:00 o'clock approached I told them we'd be going soon as we'd agreed to a 90 minute seminar--they tried to tell us it didn't start until after we had breakfast--we said we were told 8:30 until 10:00--suddenly the rep we were dealing with was told he "had a phone call" and more senior reps moved in; we were forced to be very firm and insist on the terms we had been promised and that we did not want so spend $17,000.00 on anything on the spur of the moment on vacation. On the plus side it was very nice not having to check out at 11 and sit at the airport for 4 hours (we left at 2:30 and had plenty of time to go through airport), so the unpleasantness was probably worth it for us but be prepared if you go. They are pleasant on the surface but it is a well oiled sales machine.
Saving chairs etc.--The hotel literature tells you that after 30 minutes items left on "saved" beach or pool chairs will be removed. This is patently untrue. One person saved a prime location on the beach for several hours with a single shoe--not even a towel. However, you can usually find a spot, especially around the pool. April is an extremely hot month, and securing a spot with an umbrella is ESSENTIAL and they can get scarce. We found ourselves arriving after 9:00 one morning and no shade in sight; I asked an employee and he produced an umbrella and stand from somewhere for which he was tipped generously. If you are very picky about what section of the pool you are at, then you will have to take action early. We generally had no trouble securing something and we were never there before 9:30 I would say. The beach can be a bit harder I believe although our one day there, we did secure a decent place with shade. I took a regular umbrella with me and used it for extra shade when the sun moved and the heat most intense.
There were no hotel sanctioned jet skis available for rent at the resort, a fact my husband sorely missed. The non-sanctioned ones that were available were astronomically expensive.
I would not travel to this area again at this time of year--a little earlier is better. This hotel has much to offer and we probably didn't utilize all of it, certainly we didn't get to all the restaurants and bars. We probably would have booked more tours and been more active but for the heat. That said, it was luxurious and lovely with very good service and the heat is not the hotel's fault. You could be social or quiet but it is not a party hotel. We would definitely return to/recommend this resort as long as we had no pressing business matters requiring internet attention.
- Official Description (provided by the hotel):
- The enchanting Secrets Huatulco Resort & Spa sits on the Pacific coast in Huatulco - a sustainable tourism destination recognized for its commitment to the local environment. Beautifully secluded on the Conejos Bay, guests at Secrets Huatulco are treated to divine views of golden sand beaches, stunning rock formations and sapphire waters. Exclusive Unlimited-Luxury(R) amenities start with limitless gourmet fare and top-shelf spirits, pool and beach wait service, and 24-hour room and concierge services. While 399 gorgeous suites offer daily refreshed mini-bar, spectacular views, plus a furnished balcony, terrace Jacuzzi, or swim-out pool access. Take part in daily activities and nightly entertainment, or a pampering treatment at the Secrets Spa by Pevonia. Guests can even spend a night out with the Sip, Savor & See Dining Experience at the nearby Dreams Huatulco Resort & Spa, to enjoy more fine dining and entertainment. Secrets Huatulco Resort & Spa - Enchanting. Secluded. Divine. ... more less
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- Also Known As:
- Secrets Huatulco Resort And Spa
- Secrets Huatulco Hotel Huatulco