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“First class - Celebrated Wedding, Anniversary, and birthday!” 5 of 5 bubbles
Review of Secrets Huatulco Resort & Spa

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Secrets Huatulco Resort & Spa
Ranked #2 of 49 Hotels in Huatulco
Certificate of Excellence
GreenLeadersPlatinum level
Rockwall, TX
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“First class - Celebrated Wedding, Anniversary, and birthday!”
5 of 5 bubbles Reviewed November 18, 2013

First and formost- thank you for putting an Anniversary banner, flowers and Champane in our room! For entertaiment, Trickey "Mickey", Fabiola, Danny Boy and Ismael really made our trip memorable. We were sad to leave them! My friend had a Wedding on the beach, this was the second wedding of the year for me on a beach andt his planner was STELLAR! Flowers and support amazing, Spa with Make-up and Hair..awesome! Sofia and Market place knew how to take care of us! For a Resort calm and relaxing with best service - this is for you! Put it this way, you are treated by staff as if they have already been tipped by a millionaire - as you want to tip, they are already half way out the door! Also at Spice - ANDRES is the best Chef behind a Hibatchi EVER! The City trip was great! Only one thing..take bug repellent..you are near a Nature preserve and those little mosquitos know where to find you!Other than that...enjoy!!!!

Room Tip: Swim up is okay if you don't mind an occasional party of guest swimming back and fourth!
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Callie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review, November 19, 2013
Dear guest,

It is our pleasure to give the special attention that our guests deserve. We are happy to know that you enjoyed and appreciated our service and stay at our Hotel.

Sofia, Andres, Fabiola, Danny and Mickey will be informed about your message.

We hope we will have the opportunity to welcome you back at our resort & spa.

Kind regards from Huatulco,

Aurelien Pichereau
General Manager Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,517 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,152)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Calgary, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

What a fantastic place to visit! Great food, great people, and a beautiful setting. After having our chair kicked the whole 6 hours by kids on the plane it was amazing to descend on a world without children. It's too bad the way the economy is what is it for the Americans, but the positive spin is that we get to travel with other Canadians.

Staff:
Warmly greated and sent off. A positive impression from start to finish. Nothing but genuine smiles from the people that work there.

Accommodations:
Nice lobby and clean rooms. Having all ocean facing rooms is great. The slideable wall to the bath and shower area gives you the option of looking out to the water. Not having wristbands or a magical spot you can't cross on the beach is a major plus.

Food:
Enough restaurants that you have options. Enjoyed the food a lot better than the other resort we've visited. The room service menu was also pretty decent for those days where you don't want to get up or take an afternoon off from the sun.

Pool area/ onsite activities:
The views from the infinity pools are fantastic. The resort was 40% full when we went so plenty of shaded recliner space. The people that run the volleyball and other activities were fun and friendly. Bingo was actually surprisingly fun. You play at the swim up bar and with the musical interludes, jokes, and shots from miscalled Bingos it's a good time.

Weather:
No rain at all from Nov 5-12 this year. Just hot weather.

Things to do offsite:
We really liked the mountainous terrain compared to the Mayan Riveriera. If you're fairly sure on your feet and don't get car sick on bumpy roads the waterfalls tour is absolutely worth it. Probably the best excursion we've taken. The people who run the Bay Tour were also a lot of fun. In the end people young and old were up dancing along with the tourguide. And for those of you that are a bit more exciting, rafting is a great time! There is one excursion where it's included as part of a larger package and you go down the easier part of the river. If you're more adventurous, the all-day rafting is a better bet and the views are fantastic.

Things that could be improved:
I was really impressed that the resort operator reads and responds to these reviews. Here are some things we suggest:
1. Better desserts. They look good but taste bland. Pretty much everything that was circular wasn't that great. The cheesecake was especially bad.
2. Designated smoking areas. We all travel from places where you have to smoke away from everyone else. After spending years away from cigarette smoke it sucks to come back to it.
3. The option to have spicier food. I know not everyone can handle spicy food but the buffalo wings for room service didn't have any spice. Perhaps let people know they can order some hot sauce to improve the taste.

But honestly, the trip was near perfect. It also seems, because the region is poorer than others, that the people honestly appreciate your tips...as opposed to them being expected like other areas.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Jesse A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review, November 19, 2013
Dear guest,

We thank you very much for sharing your comments, and for giving us your overall impression on all the areas of our resort.

We will take in account your message, including the areas of opportunities.

We hope to welcome you back at our Hotel.

Best regards,

Aurelien Pichereau
General Manager Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed November 18, 2013

Hotel was great,food was good,the beds were comfortable the room was great and the beach was a nice clean beach sand was course.This is a quite hotel for relaxing. the entertainment was so so,till more people started to arrive and the nightly shows got better.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AMResorts

Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review, November 19, 2013
Thank you very much for your message. We are pleased to know that you had a great stay at our resort & spa.

We hope to see you soon. Thank you again for your kind comments.

Best regards,

Aurelien Pichereau
General Manager Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 17, 2013

We went to Secrets for the first time as a couple and it was fantastic! The location and the view is breathtaking! The rooms are definitely superior to what we saw before at many other resorts. They also have 24 hour room service with a wide selection of food or any drink you want.
The food is excellent at all 5 restaurants and same for the buffet and snack food at the pool.
The staff is very friendly and well managed. Every employee seems to be very happy to work there and it shows with their great service. Most of them go beyond what the job ask them such as Noemi and Luis (waiters at the restaurants), we would like to specially thank them!
As the resort has only been open for two years, there's beautiful virgin beaches around the resort at walking distance. Snorkelling is available and worth it. We also did a fishing trip outside of the resort and it was a wonderful experience, catching huge swordfish and Mahi-Mahi, and watching dolphins jump and swim by our boat, so close that we were actually able to touch them, after they prepared this amazing ceviche directly on the boat with the fish we just caught (the name of the guy is Crisanto: crisantocarmona@yahoo.com.mx).
Overall it's a 5 star hotel with 5 star service in a beautiful part of Mexico. Just keep in mind that as for couple there's nothing better, but for a younger party type of vacation, it might not be the best place.
It was a real pleasure as the staff would say!!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Karin00000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review, November 19, 2013
Dear guest,

Thank you very much for sharing us your experience. We are delighted to know that you enjoyed your stay here at Secrets Huatulco Resort & Spa.

Naomi and Luis, like the rest of our personal, will be informed about your message.

We hope to see you soon at our hotel.

Warm regards from Huatulco.

Aurelien Pichereau
General Manager Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed November 16, 2013

The construction is too invasive, ruins the beach. The food is regular. Not at all eco-friendly. Regular service. The most expensive rooms are too far away from the beach. The food is not local, it seems like frozen food from another city or country. The food in Oaxaca is amazing, and the hotel simply doesn't profit.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank ximerrime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review, November 18, 2013
Dear guest,

Thank you very much for your feedback. It is very important for us to receive reviews from our guests; in order to make the necessary change when needed.

We are sorry to know that you didn't like the construction of our hotel, we always promote our hotel as it is in the reality, through our brochures and internet.

We are also taking in account the rest of your comments.

Best regards,

Aurelien Pichereau
General Manager Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huatulco
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

Great resort - newer property, clean, well decorated, spacious rooms all with a beautiful view. Huge pool with areas to relax or join in the party. Staff is very friendly. Spa was superb. Great food and selection. Made some great new friends. Would definitely recommend!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
8 Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review, November 14, 2013
Dear Lisa

We truly appreciate you taking the time to write and share such a wonderfully detailed review following your recent vacation here with us at Secrets Huatulco Resort & Spa. It is always pleasing for us to hear when our guests have had the chance to experience and enjoy the Unlimited Luxury that we have to offer.

Our entire team will be overjoyed to hear such positive feedback as we truly pride ourselves on guest satisfaction.

It would be a pleasure to be able to welcome you back in the future.

Best Regards,

Aurelien Pichereau
General Manager Assistant of the Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 13, 2013 via mobile

My husband and I had the best vacation celebrating our 1year wedding anniversary. Secrets went above and beyond what I was expecting by putting a banner on the door, champagne, rose petals and chocolate dipped strawberries. Our travel agent may have been to credit for some I this but either way, secrets carried it out beautifully. We went to the spa twice, we did the hydrotherapy circuit both times. We got couples massages, one was a wine therapy 60 minute and the other an 80 minute hot stone (their signature one with a cream instead of oil) it was the best massage I've ever had!! Completely divine!! Mostly we hung out at the beach just staring at the natural beauty of the bay. There were several people trying to sell things which I could have easily done without but they were nice considering and they weren't too pushy. So it could have been worse. A couple of the restaurants could use some sprucing up. They are a little on the boring side but the food is mostly very good, even the buffet had lots of fresh choices. We ate there almost every morning and several lunches. We didn't get sick at all, we even went on a waterfall/coffee plantation tour and ate in the jungle, which was beautiful, delicious and fun! I would most definitely recommend this resort to anyone who wants to relax in the natural beauty that is Huatulco.

Stayed November 2013, traveled as a couple
Helpful?
3 Thank ChillLe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review, November 14, 2013
Dear guest,

We send you greetings from Secrets Huatulco, and we thank you for taking the time to share your experience with others.

We are delighted to read that you had wonderful vacations with us in our resort and thank you for writing to others how our resort is, and for your beautiful comments about this destination.

Thank you once again for choosing us, and we hope to have back very soon.

Have a great day

Aurelien Pichereau
General Manager Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Huatulco Resort & Spa

Property: Secrets Huatulco Resort & Spa
Address: Seccion Hotelera Bahia de Conejos | Lote 8, Huatulco 70989, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Oaxaca > Huatulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Huatulco
#1 On the Beach Hotel in Huatulco
#1 Spa Hotel in Huatulco
#1 Top resorts Hotel in Huatulco
#2 Business Hotel in Huatulco
#3 Romantic Hotel in Huatulco
#4 Family Hotel in Huatulco
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Huatulco Resort & Spa 4.5*
Number of rooms: 399
Official Description (provided by the hotel):
The enchanting Secrets Huatulco Resort & Spa sits on the Pacific coast in Huatulco - a sustainable tourism destination recognized for its commitment to the local environment. Beautifully secluded on the Conejos Bay, guests at Secrets Huatulco are treated to divine views of golden sand beaches, stunning rock formations and sapphire waters. Exclusive Unlimited-Luxury(R) amenities start with limitless gourmet fare and top-shelf spirits, pool and beach wait service, and 24-hour room and concierge services. While 399 gorgeous suites offer daily refreshed mini-bar, spectacular views, plus a furnished balcony, terrace Jacuzzi, or swim-out pool access. Take part in daily activities and nightly entertainment, or a pampering treatment at the Secrets Spa by Pevonia. Guests can even spend a night out with the Sip, Savor & See Dining Experience at the nearby Dreams Huatulco Resort & Spa, to enjoy more fine dining and entertainment. Secrets Huatulco Resort & Spa - Enchanting. Secluded. Divine. ... more   less 
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Also Known As:
Secrets Huatulco Resort And Spa
Secrets Huatulco Hotel Huatulco

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