We spent two weeks at Secrets, from October 30 to November 13, 2012. Our first impression of the resort was very good, indeed. Rooms are nice with a breathtaking view on Conejos Bay. Beds are very comfortable. Air condition was adequate, though a bit too noisy, it was not a problem, though, we would turn it off for the night, leaving the balcony door open. The resort is kept very clean, staff is very friendly and accommodating, nothing really to complain about, well except the food at the resort. The food quality was not very good to say the least.
Anything, except spring rolls (which were actually very good) we tried was either bland, off-putting, or just not appealing at all. We had been food-poisoned twice, once at Spice, and at Castaways. The problem might be with staff not washing hands, or the food is not fresh. We have witnessed staff touching food with bare hands at Market Cafe, this is not acceptable. Secrets has to do something to turn around the food department, either the responsible management should be fired, or sent to other 5-star resorts for education. We have been in other resorts and we know, it is possible to make tasty (and safe) food.
- Official Description (provided by the hotel):
- The enchanting Secrets Huatulco Resort & Spa sits on the Pacific coast in Huatulco - a sustainable tourism destination recognized for its commitment to the local environment. Beautifully secluded on the Conejos Bay, guests at Secrets Huatulco are treated to divine views of golden sand beaches, stunning rock formations and sapphire waters. Exclusive Unlimited-Luxury(R) amenities start with limitless gourmet fare and top-shelf spirits, pool and beach wait service, and 24-hour room and concierge services. While 399 gorgeous suites offer daily refreshed mini-bar, spectacular views, plus a furnished balcony, terrace Jacuzzi, or swim-out pool access. Take part in daily activities and nightly entertainment, or a pampering treatment at the Secrets Spa by Pevonia. Guests can even spend a night out with the Sip, Savor & See Dining Experience at the nearby Dreams Huatulco Resort & Spa, to enjoy more fine dining and entertainment. Secrets Huatulco Resort & Spa - Enchanting. Secluded. Divine. ... more less
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- Also Known As:
- Secrets Huatulco Resort And Spa
- Secrets Huatulco Hotel Huatulco