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“Fantastic Resort...Excellent Staff”

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Secrets Huatulco Resort & Spa
Ranked #2 of 49 Hotels in Huatulco
Certificate of Excellence
GreenLeadersPlatinum level
Oklahoma City, Oklahoma
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
“Fantastic Resort...Excellent Staff”
Reviewed September 24, 2012

Fantastic resort that has some minor polishing to really be an over-the-top resort. I cannot express how much future guests need to take the previous naysayer postings with a huge grain of salt. It always amazes me the large number of first time posters/low number posters who do nothing but complain. If they have internet access to complain when they get home how come they did not have or use internet access to do proper due diligence research ahead of time!!!

Location:
Conejos Bay. This is just about 2 miles further east than the Dreams Huatulco Resort.

Lobby:
The motor lobby is circular and open air. When you alight there is a short staircase leading to the lobby built over a black tiled fountain. The lobby is a soaring affair with an upward rising roof to the rear framing a huge stained glass window in the upper right hand corner.

Three (3) reception desks are on your right, the Concierge, VIP Services, and Agency Reps desks are on your right front to rear. Couches, tables, and seating chairs are in the middle of the lobby. The Preferred Club Lounge Area is straight ahead and slightly to the left behind the glass walled elevator.

This area tends to be a central hub for traffic thru buildings 1, 2 and 3. Just in front of the stained glass window is Rendezvous Lobby Bar. It is on the smallish side with seating at the bar for only six (6)

Layout:
Six (6) room buildings in the above layout they are:
1 (Dark Blue) 2 (Yellow)
3 (Lime Green) 4 (Baby Blue)
5 (Red) 6 (Orange)

The colors listed are the colors of the tables and chairs on the room’s porches/balconies. Swim up pools are located on the ground floors of buildings 1, 5, & 6. Jacuzzis are located on the ground floor of building 2. Castaways and Oceana restaurants are located next to each other on the hill to the western side of the resort directly beneath Prevonia Spa.

The Market Café buffet and all but one ala carte is located one floor below the lobby surrounding the main courtyard. Directly outside the Market Café and under a porch area near building 3 are the resorts shops. They are down a ¾ floor flight of stairs.

You walk thru the Sky bar to get to the tower elevator lobby. There are eight (8) levels.

Sky Bar/Main Courtyard is floor R

Building 4 is accessed by floors 7, 6, 5
Building 5 is accessed by floors 5, 4, 3
Building 6 is accessed by floors 3, 2, 1

Building 1 is directly off the lobby
Building 2 Floor 2 is on the level of the Main Courtyard. Building 2 Floor 3 is up one and Building 2 Floor 1 is down 1.

Building 3 is accessed by its own elevator tucked behind and above the shops. This elevator is in a discrete location and you must pay attention to find it the first time.

Main Courtyard:
This area is one floor below the lobby level and is moving clockwise around the plaza it is surrounded by the Market Café, Tamarindo, Cin-Cin, Bordeaux, Spice ala cartes ending up with Desires Music Bar taking up most of the southern wall. There is a large onyx water feature running parallel and just outside of Desires.

Extending south from the Main Courtyard is the Sky Bar. It is an open air affair that gets plenty of action in the evenings and at night.

Landscaping:
Nicely done and still growing in. The buildings are cut directly into the side of a steep hill. Many out the door views are of a steep/rocky/vine covered hillside.

Bugs & Critters:
I saw a lot of Geckos and a few centipedes on the pool deck area but no flying critters.

Room & Bathroom:
I was assigned Room #1210. This is located on the second floor of Building 1 and is three rooms closer to the lobby from the elevator lobby that is located mid-building. My room looked exactly like photos one and two above. I did not think I would like the sinks being out in the hallway but the total layout of the bathroom worked for me.

The rain shower is in the same area with the Jacuzzi tub. The floor is slotted teakwood and had begun to warp. It was not my favorite choice as textured marble tiles would have been a better choice. The bathroom amenities are Gilbert & Soames.

Flooring:
The pool deck is heavily textured concrete and only gets warm and not hot. The marble flooring around the resort is textured/micro-textured and I NEVER had or say any slip or fall.

Cleanliness:
First rate upkeep, during one late night early morning rain housekeeping staff were squeeging the floors and keeping puddles to a minimum.

Game Room:
None per se. There was a ping pong table and pool table in the rear of the theater.

Spa:
Operated by Prevonia. It was on a high hill at the south end of the resort. I spoke with many who received treatments and everybody was pleased.

Gym:
Located on the first floor of the Spa building. Very well equipped and is on par or better set up and equipped than SSS.

Business Center:
Located on the lobby floor just down a short hall behind the Tour Desk and across from the Medical Clinic/Doctors Office. It contains a couch, table, and chairs in the front room. In the back room were five (5) computers set up for use. There was no printer capability or other “business” amenities.

Preferred Club & Lounge:
The PCL is located on the lobby floor just above Desire’s bar. Small and lightly equipped for guest’s services and comfort. Liquor choices are limited and the food/canapé selections changed based upon time of day but are limited in selection and type. I have been to the NOW Jade three (3) times and was a Preferred Club guest each time. At NJ the PCL is gigantic and very well and properly equipped. SSS & SH have a long way to go to upgrade their PCL and due to the higher cost structure of the SSS & SH they need to really step up their game as it pertains to the PCL and PC in general. There are two (2) computers available for guest usage.

Internet:
Available in the PCL, Business Center, and thru WiFi.

Pool Bar:
The domain of Carlos, bartender extraordinaire. This is the swim up bar located at the largest/lower pool.

Restaurants

Buffets (Market Cafe)

Breakfast:
Typical resort fare with three (3) cook stations:

1. Eggs/Omelet’s
2. Tamales & enchiladas
3. Pancakes & waffles

Each was in use every breakfast. Buffet breakfast becomes a bit boring quickly. I generally had two eggs over easy cooked to order, crispy bacon, cantaloupe, and sweet pastries.

Lunch:
Lunch was pretty much the same choices each day with little to no variety from day to day.

Dinner:
Closed for dinner.

Coco Café:
The café is located on the Lobby Level between the theater and the Preferred Club Lounge. They had numerous yummy pastries & cookies. Espresso, Cappuccino, Frappucino, Lattes and Teas galore. I hit the Coco Café every morning before eating breakfast at the Market Café.

Pool/Beach Grilles:
Barefoot Grille
Located at the east end of the smaller/upper pool. Nachos, Nacho fixins, Hamburgers, Hot Dogs, Salads etc. There is also a full bar located here. There is where the beach waitress works out of.

Castaways
Menu service. Choices are varied and very tasty.

Serving Staff:
FANTASTIC.
Luis Hurtado Chief Concierge
Mario Concierge Dept
Marisio VIP Guest Department
Norma Market Café Door Lady
Carlos Marlin Pool Bar
Francisco Maitre de Bordeaux & Spice
Juan Waiter Bordeaux
Eden Waiter Bordeaux/Spice
Michael Entertainment Staff

I have never met a better more desirous to please group anywhere.

Gourmet: “Bordeaux”
Angus Beef Filet Tartare
Onion Soup
Beef Filet w/ Shallots, Mushrooms, Asparagus, Cabernet Sauvignon
Crème Brule

The Tartare also has little servings of finely chopped Mustard, Capers, Boiled Eggs, Shallots, Parsley, Garlic and Maldon Salt. The beef has a very super finely almost pureed consistency. Crispy Bread, almost the style of croutons is served for you to spread the Tartare on. I spread the beef on the toast and sprinkled the various flavorings on the meat. Each tasted distinctly different. I could easily have eaten 2 or 3 orders of this.

The soup is a very deeply flavored onion soup. It has a thick woody flavored consistency. Onions were cut short and were perfectly caramelized with the right amount dryness before being allowed to soak up the broths lightly pepper-corned/wine flavored goodness.

My filet was perfectly cooked medium rare and was fork tender to cut. A side of blanched asparagus spears help finish off the main course. The asparagus was very slightly aldente and flavored with a light hint of Rosemary.

Crème Brule had an orange flavor with a fresh Raspberry on top. It was so creamy and sweet that melted in your mouth. Both nights I had to order round to make sure it was that good. IT WAS!!!

Angus Beef Tartare
Onion Soup
Chicken Campagne
Crème Brule

My second dinner at Bordeaux consisted of the exact same appetizer and soup. The Chicken Campagne was a still connected leg and breast in a Champagne reduction with a tart of thinly sliced potatoes. Chicken meat literally fell of the bone and was lightly fragranced with rosemary, dill, and fennel. Combined with the smooth champagne reduction it was a delectable combination that had a lightly sweet/acidic champagne flavor.

Japanese: “Spice”
Since occupancy was so low I ate here three times. The first two were at the Teppanyaki “Show Cooking” tables. I order a shrimp/beef/chicken combination. A vegetable medley of mushrooms, red & green & yellow bell pepper, onions, and broccoli accompanies the meat finished off by fried rice.

The show was particularly interesting. The chef cracked an egg and took only the yolk and began juggling it upon two spatulas. This is something I have not seen before. Spice has three (3) different dipping sauces, Soy, Spicy Soy, and Sesame. I REALLY LIKED all three. I wish I could have had some of it bottled up and take it home.

At the non-show cooking table I ordered:
Spicy Tuna Roll
Tuna Sashimi
Sweet & Sour Shrimp

My tuna roll was perfectly done and was FULL of tuna. The hot sauce was tasty and definitely hot. The tuna was not as smooth textured as what I get back home but for Mexico it was pretty good. The sweet/sour shrimp were large, plentiful and very flavorful. I noted a hint of balsamic vinegar but it was not overwhelming.

Italian: “Cin-Cin”
Linguini with Pesto Sauce & Duck
Penne, Prosciutto, garlic, summate, and zucchini
Veal Osso Bucco with Saffron Risotto/Marsala Wine
Tiramisu

The linguini was flavored with pesto and duck. The duck was properly cooked medium rare. It had a deep and robust red color and a tangy but smooth flavor. Penne pasta covered in Prosciutto flavored garlic was so butter smooth textured and the garlic was understated and did not overpower the prosciutto.
My OB was a flavor explosion in your mouth. The veal had a silky smooth texture and the Marsala/Marrow infusion intensified the flavor of the veal. The sauce on the OB was very sharp and had a symphony of flavors such as veal, beef, onion, coriander, thyme, basil etc.

Saffron is by nature a lightly flavored and much more an aromatic spice. The risotto had a moderate hint of saffron mixed with light olive oil and salt. It was delicious.

Mexican: “Tamarindo”
There was nothing on the menu that appealed to me so I skipped Tamarindo.

Pools:
There are really five (5) pools available to the general guest. The largest is the lower pool in from of building 6. It has an infinity edge that cascades down into a pool that is on the level of the beach.

There is an upper pool in front of building 5 that is substantially smaller but similarly shaped. Between them and slightly lower than the upper pool is another small pool that has the circular Jacuzzi pool in the middle. This pool has a five level waterfall/cascade into the lower pool.

Beach Drink Service:
Acceptable but not as Johnny on the spot as others since the beach sand is difficult to walk on, there was only one beach waitress assigned, and the beach palapas are quite a distance from the beach bar.

Beach:
The beach sand in Huatulco is not the pink/white powdered sugar sand you get in the Riviera Maya. Here it is the texture of wet brown sugar. It sticks to everything and is persistent and difficult to get off you. Also in the sun it gets SUPER HOT!!! Also it is about a 45-60 drop in elevation from the lower pool deck to the surf. The beach has a very steep drop off just beyond the palapas.

Water Sports:
Four (4) catamarans however I never saw any of them allowed into the water. Water kayaks were available but only on very low surf days, which were rare.

Towel Game:
Non-Existent. Occupancy was very low, I would estimate occupancy was about 20% or less from Saturday-Thursday when it jumped up to around 50% and on Friday/Saturday when I was told occupancy had reached 70% due to the Mexican Independence Holiday on Saturday Sept 15th.

I never got the beach or pool until at least 10:00am to say 10:30am and I NEVER had any trouble getting a shady spot. On Friday with the growing occupancy I had to be less selective but not by much. At 4:00pm when I retired to my room there were still over 50% of the loungers unoccupied.

Animation Staff:
Very active and ever present at the upper and lower pools. The Activity hub was the dry side of the Marlin bar at the lower pool. Staff was engaging but not bothersome. Pool activity games included, water aerobics, water volleyball etc.

Nightly Activities:
The “Sugar Reef” bar on top of Oceana was only open one night and had less than a half dozen guests.

Desires was one “hub” of nightly activity before, during, and after dinner. It is not a disco per se but more of a nightclub & sports bar environment. Most of the nightly bar activity was out at the Sky Bar.

The nightly shows in the theatre were not bad and they were entertaining. Disco Music of the 70’s, Grease, and Salute to the Musicals of Broadway were my favorites.

Guest Relations:
Chief Concierge Luis Hurtado was an ever present individual presence all over the resort. He was always calling me by name and asking how my vacation was going. He interacted with many guests during his work. Mario was kind of like an on the spot concierge who was everywhere and all over the resort. It did not matter what you needed he got it taken care of. For example I asked for additional beer and Coke in my room refrigerator. Mario made a phone call and it was taken care of the rest of my stay.

Marisio of the VIP Guest Dept. asked me about the Unlimited Vacation Club. I explained my travel situation to him and he understood that he had no products that met my needs. After that he never brought it up again. However every time he saw me he came over, greeted me like a family friend and answered any questions I had or got me in touch with whomever I needed.

Shops:
A trio of shops is located under the terrace outside of the Market Café. They included a dress/clothing type boutique, your typical convenience type store, and a jewelry and silver store.

Phone Service:
I had international service on my cell with AT&T and I had impeccable service. The resort had your standard telephone service. I only used it to call room-to-room and the front desk, along with the concierge department.

ATM:
There is one non-functional in the hallway between the Theater and Medical Center. If any guest needed to use the ATM resort staff provided complimentary transportation to and from Dreams Huatulco to use their ATM.

Tour CO Reps:
They share a desk located at a desk in the Lobby near the glass elevator, very helpful and not obtrusive or bothersome.

Tipping:
Not required but greatly appreciated.

Vendors:
There were no vendors any night here. When I was at the Dreams Huatulco last summer (2011) a few showed up on Wednesday but I was not positively impressed with the wares presented. This is NOT the fault of the resort.

Interesting Notations:
1. Occupancy was very low. Building 3 was completely unoccupied and unused until my last full day of Friday.

2. I took evening walks around the pool after dinner each night. By keeping an eye on what rooms had lights on in them it was clear that Building 3 was empty and the other buildings were VERY SPARSELY occupied.

3. There are substantial elevation changes throughout the resort. The smaller upper pool is 2 full stories above the elevation of the larger lower pool. Pool and beach loungers are brand new as are the beach towels.

4. While I was there TelaVentura a Mexican production was filming a soap opera. There was a large crew/staff of 60+ and the actors added about another 10 or so folks. They were very friendly, engaging, polite and fun to be around. Sometimes I needed to make very slight deviations. Such as waiting 1 or 2 minutes while a taping session was in progress. On a couple of occasions I turned the corner and blundered into the filming of a scene. I just kept on walking and they just kept on filming.

Suggestions:
1. The Market Café was a bit lacking compared to the SSS for breakfast and lunch. I hate to compare and prefer to let each resort stand or fall on its own. However SH really needs to work on upgrading the MC for breakfast and lunch to be more like and in fact mirror SSS.

2. Increase the operational speed of the elevators in the tower. At times of high occupancy the slow elevators will be a MAJOR constriction point to getting guests around the resort.

3. During times of moderate to high occupancy more beach palapas are needed. Also the shade situation or lack thereof around the pool is something the resort VITALLY needs to address and quickly. The umbrellas are quite cheap and flimsy. They easily fold up in even a light breeze. SH must build some type of shade at the pool. During the dry/hot season sitting at the pool will feel like you are roasting on a grille.

Conclusions:
The location and the resort are beautiful. Personally I preferred being on an “upper” floor. I had a million dollar view. For future guests I recommend a room on the third or second floor of buildings 1, 2, 3, 4 in that order. If you want a great view, buildings 5 & 6 are not the place to be even if it is a third or second floor room

Location:
Conejos Bay is located on the eastern end of the Nine Bays of Huatulco. Due to geography there will be no other resorts built on this bay. The resort is about a 10 minute taxi ride to La Cruceciata de Huatulco.

Value:
Value for price paid is a very nebulous concept. What I think is a good value might not be a good value to somebody else. Would I return to Secrets Huatulco is a definite yes. I would look for deals and probably would not return unless I got a large percentage reduction in price as I feel all Secrets resorts are priced a bit too high in the market.

Staff:
Staff makes or breaks the resort experience. Here the staff is fully engaged and helpful. Even the maintenance staff will speak and assist. I never met any staff member who did not have a smile and a warm greeting.

Management Visibility:
They are ever present and monitoring and directing operations. I saw the General Manager, Food & Beverage Manager, Restaurant Managers, Bar Managers and Housekeeping management checking out and monitoring operations. They allowed their teams to do their jobs but were there to provide direction as needed.

For instance Chief concierge Luis Hurtado generally let his staff handle affairs. When check-ins and check-outs got busy he jumped in and helped front end, lobby and PCL staff manage guests operations.

Food:
In general very good to excellent. The ala cartes I ate at were magnificent. It is very nice to have the option of eating poolside at Barefoot Grille. The cooks would grill my burger to the degree of doneness I asked for. I have been to several resorts that mandated they be cooked at least medium-well. Not here at Secrets Huatulco. I could get my burger as rare as I wanted.

Facilities:
The resort is only nine (9) months old and is in excellent condition. Resorts age poorly without frequent and on-going maintenance. Secrets Huatulco has staff out taking care of the property all the time. I only saw two (2) missing tiles in the pools.

Room Tip: Get a room as high up as possible. Swim-out rooms and jacuzzis are vastly overrated. I have never...
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  • Stayed September 2012, traveled solo
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53 Thank MustangV6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Naucalpan, Mexico
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 16, 2012

We came for a nice relaxing vacation to the Secrets at Huatulco, our desicion was based upon the great comments in trip advisor from all the guests all over the world recommending it; I have to say it, they were not wrong at all, , I was very imprressed with it. However, my best guess is they didn't come to the hotel while a mexican soap opera is being filmed.

Let's go by steps, shall we?
The welcoming. When we arrived the reception was warm and very fast, everyone was very friendly. The improving area: when you are checking in, after a long trip you just want to go to room change your clothes, have a bite to eat or get a drink and start relaxing, what do they do? they inmediatly want to sell their loyalty and membership card trying to book you for a 2 hr breakfast to do their selling speech, confusing you with points, gifts, free stuff etc. Please hold your horses! The guests don't want to feel the inmediate pressure of "having to buy" a membership card just when you are checking in.
The great part. The rooms are fantastic, the decoration is minimalistic, the bathrrom is one of the best I have ever seen; our room had a little terrace with a jacuzzi with a breat taking ocean front view. The hotel has a beautiful private beach placed in Conejo Bay which is absolutely breath taking. We also tried the hotel sports which I highly recommend, we went kayaking which was unforgetable, they bay is just unique.
The restaurants have great food, you are well served, dinners are awsome and I always tested great food and drinks. Try also the room service, is quite fast, but the food is not so great so I recommend you to go out to the restaurants if you are not to tired to do so.

Now, let's get to ugly part. Right now there is a shooting at the hotel, they are filming a mexican soap opera, so of course if you want to be in an area where they are shooting you can't, so be warned, you can't have access to all the hotel areas, the lobby bathroom is discustingly dirty because that is the bathroom the filming crew uses and no one cleans it, so when we entered the smell is awful, no toilet paper or hand soap were available. When we were relaxing at the beach a helicopter filming the bay passed over 6 times it's very annoying, if you want to sleep, forget it!
Can anyone explain to me the fascination of people with TV actors? Let me elaborate why, when you are dinning all the actors and crew with bright and blinding filming lights are at the restaurants, lobby and bars; and the hotel waiters, hostess, staff, etc are after these guys trying to get a photo, an autograph, making funny jokes to them and forgeting the rest of us. There was an incident were at dinner at an asian restaurant, (which by the way has great food). A filming light was turned on in our face, we literally couldn't see a thing, I stood up went to the hostess to put a complaint, and, what does she do? She went to the actors to take photos, and autographs with them, no turning the lights off; after 10 minutes the light was turned off but believe me at this point we were really upset and they knew it.

Anyway, it's a great hotel, located in a beautiful bay, with a lot of potencial in customer service and making you feel welcomed and an important guest (no matter your profession).
Don't forget! that if you are a private person that just want to relax, at this moment will be a difficult goal to achieve, and sadly the hotel staff will be of no help.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
6 Thank penichiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review, August 6, 2014
Dear Guest:

First of all let me thank you for your message and staying at our resort in your past vacations.

Let me assure you that your feedback is very important and that we will take in account your comments; since our mission is to offer the best quality service to our guests.

It has been our pleasure to attend you in Secrets and we hope to see you again.

We wish you a pleasant day and week,

Best regards.

Aurelien Pichereau
General Manager Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 16, 2012

Huatulco has been one of my favourite holiday destinations since 2000. This summer, for the first time, I stayed at the new Secrets which recently opened on a beautiful secluded bay. What a wonderful experience. My room was a swim-up, so I could have a refreshing dip whenever I felt like one followed my a Mimosa or...... I felt quite spoiled to say the least. The service was impeccable whether at the restaurants, the bars, the Spa or Reception. It is an Adult only hotel which makes the atmosphere quite relaxing and the activities have been adjusted accordingly. I cannot wait for my next visit.

  • Stayed July 2012, traveled solo
    • Value
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Helpful?
3 Thank CKJ_MOM3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 15, 2012

Overall the trip was great. The staff was amazing. The following people went above our expectations:

Claudio-Server
Mickey-Entertainment Staff
Juan-Server
Juan-bartender (Marlin)
Carlos-bartender (Marlin)
Juan Jose-Chef (Market Cafe)
Luis-Chief Concierge
Alfredo-Spa

We went on the Waverunner tour - twice it was so good. Our guide, Luis Santiago was awesome. He did not have to, and nor did we ask, but he took us on a different tour the second time so that we could see more of beautiful Huatulco. At the end of the trip, Luis takes you snorkeling the reefs. On one tour, we even went into a cave.

We did the ATV tour, which allowed us to get some great pictures, and see the bays from a different perspective. A fun experience.

We also went fishing, and I caught a 115lb Sailfish. AWESOME experience! We opted for the yacht so that we would have access to a restroom if needed. Glad we did, as the crew supplies a cooler full of cervezas.

Secrets offers a private romantic dinner on the beach if you are celebrating a special occasion. The value is well worth the money. We celebrated our anniversary this way. The meal that was served was amazing. Claudio was our server, and he did a great job. We also were able to pick a wine instead of the champagne that was listed on the menu.

The food was hit or miss. I’m not sure what the hamburgers are made of, but they were good. Bordeaux was fantastic. The mussels were the best I’ve ever had, and the steak was cooked perfectly. Spice was good-but the beef curry had large bones in it, so for the sake of my teeth, I didn’t finish eating it. I ate the Green Chicken Curry instead, which was good. Tamarindo was great-both food and service. Castaways was okay, but we only ate there once for lunch. Not our cup-of-tea. The Barefoot Grill was a nice touch to be able to walk up in our swimsuits and get lunch. The Market Café was your typical resort style buffet. We are picky with the kind of dairy we consume, and Juan Jose was very accommodating by getting us American Cheese. At Oceana, the Mahi Mahi just had too much of a “fishy” taste to it. The servers work at multiple restaurants, so we had the same people at different places. It was great that we could get coffee at Co Co Café. I just think they should’ve opened earlier and closed later (and had larger to-go cups). Not all the restaurants are open every day, so you need to check the daily bulletin.

The Marlin Bar was very fun. Carlos and Juan are great bartenders who are personable and entertaining. The Sky Bar was cool to hang out at night.

For just opening in December, this place is on the right track. They are truly trying to learn what visitors want, in order to accommodate them. We will be back.

Room Tip: All rooms have an ocean view. We had a room with an outdoor jacuzzi.
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  • Stayed September 2012, traveled as a couple
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Helpful?
8 Thank bankmanagermike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stl
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 13, 2012

I'll start m review by saying WOW! I stayed At secrets for a week. This is my 5th all-inclusive resort and my third stay at a secrets resort. While the resort is new, I feel the negative reviews are inaccurate and completely unfair to this resort.

We stayed in a master suite swim up. The room was huge and very accommodating. The swim up pool was constantly cleaned and the maid service kept our room clean.

Pools:WOW. Always clean, excellent service, beautiful, and relaxing

Food:Bordeaux, room service, castaways were all excellent. Cin Cin and tomarindo were good, but not as good as the others. Oceania was edible but some people noted they had excellent dishes. Perhaps we ordered the wrong thing. Breakfast in the market cafe offered a very traditional Mexican breakfast. Being a breakfast person this is where the most improvement could be made in my opinion. However, I also never left hungry. It just wasn't a traditional breakfast. The hotdogs at the barefoot grill were surprisingly tasty too.

Service: best we have ever had. Concierge would constantly check up on us, spa concierge recommended an Italian place to eat in town, wait staff was very professional, and the entire staff at the resort were all genuinely nice, whole-hearted people. I have never met such nice people, even in the US.

Mario was our concierge, and absolutely awesome! Juan, Francisco, Roberto, and Israel were our waiters and constantly making us laugh and recommending non-menu items which were always tasty. Carlos, our pool bartender, always had another drink ready for us! Waiting was not an option! Also, Armando, who was new to the resort made an excellent mango margarita. Juan Luis and Ivan would actually deliver drinks to our swim up pool!

Went into town, felt completely safe. Make sure to know the exchange rate. Eating a pizza from mama Mia's will be a must from now on. Taxis were safe as well. Town was about a 15 min ride from the resort.

All in all I had an amazing stay at Secrets. Most notably, the service and kindness of the staff was amazing. Some of the food could be improved upon, but the resort is still new and we went during the low season. You won't find this type of service in cancun or the Dominican! I am hoping to return.

Room Tip: Swim up rooms in building 5 are worth the view!
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
10 Thank jn1234stl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Salvador
Level Contributor
106 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed September 13, 2012

Just spent 6 wonderful nights at Secrets Huatulco and thoroughly enjoyed our stay.

It’s off-season so occupancy in the hotel is relatively low, which is what we enjoy. Having said that, not all the restaurants are open every night so you have to be checking the daily bulletin to see where you might be dining that evening. There are staff reductions to accommodate the smaller number of guests, but we never got the impression our needs weren’t being taken care of.

The hotel hasn’t been open a year, yet, but things seemed to be working fine. Everything in the room worked: water, electricity, air-conditioning. No complaints there. There is plenty of pool area, though a lack of umbrellas to provide some shade. A large percentage of the rooms have swim-out pools at the terrace sliding glass doors. Probably a bit of a luxury, but available for those who want that. Other ground level rooms had Jacuzzis.

All bars were open nearly all of the time. Never a problem getting a drink.

As far as restaurants go, the Market Café is hit-or-miss. Sometimes the food was cold or under-prepared. Unfortunately that’s the only choice for breakfast, though you might just be better going with room service.

The specialty restaurants are excellent. Some are only open for dinner. Oceana has a good surf and turf plate, and also an excellent tuna steak. Bordeaux has a fantastic duck dish. At Tamirindo (Mexican) we enjoyed the chicken enchiladas in mole sauce; this mole being the recipe from the Oaxaca state and having more than a little hint of the chocolate ingredient. Castaways has great seafood (enjoyed the salmon), and is open during the day which makes it a great option so you don’t have to eat lunch in the Market Café. We did not try the Spice (Oriental) restaurant. CinCin (Italian) was the most disappointing in terms of food, portion sizes (though you can always order more), and service.

During our stay a Mexican soap opera (telenovela) was being filmed in the hotel. Although you might think that it could disturb or interrupt a vacation, it was actually fun watching the actors and extras come and go, and filming their scenes. It added some extra life to our stay there. We are looking forward to watching the show when it debuts this fall.

We were extremely pleased with our time at Secrets Huatulco and definitely plan on returning.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 11, 2012

The architecture is amazing in this hotel, the setting is serene, the service is amazing, the food delectable, and the experience will leave you wanting to move in!

My wife and I went here for our honeymoon and were so thankful that we selected Secrets in Huatulco as our week to unwind, enjoy time together, and be pampered. Half the days, we relaxed on the beach (in what is almost a private cove on the shoreline), floated in the immaculate pool the other days, and got a fabulous couples massage in their pristine spa to top it all off.

Funny, we actually stayed one night in a small town an hour away, then return and looked to stay at another luxury resorts in Huatulco, but honestly, they are all in a different category than Secrets. So, we just booked another reservation at Secrets to finish off our honeymoon at the beautiful, marvelous, and comfortable Secrets resort. Our vacation was unbelievable, and I can't recommend it highly enough.

Take a look at my pics and you'll see what I mean.

Room Tip: Rooms on the west side of the hotel (the entire hotel is split in half with an elevator bank, and &q...
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  • Stayed August 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sierra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Huatulco Resort & Spa

Property: Secrets Huatulco Resort & Spa
Address: Seccion Hotelera Bahia de Conejos | Lote 8, Huatulco 70989, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Oaxaca > Huatulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Huatulco
#1 On the Beach Hotel in Huatulco
#1 Top resorts Hotel in Huatulco
#1 Spa Hotel in Huatulco
#2 Business Hotel in Huatulco
#3 Romantic Hotel in Huatulco
#4 Family Hotel in Huatulco
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Huatulco Resort & Spa 4.5*
Number of rooms: 399
Official Description (provided by the hotel):
The enchanting Secrets Huatulco Resort & Spa sits on the Pacific coast in Huatulco - a sustainable tourism destination recognized for its commitment to the local environment. Beautifully secluded on the Conejos Bay, guests at Secrets Huatulco are treated to divine views of golden sand beaches, stunning rock formations and sapphire waters. Exclusive Unlimited-Luxury(R) amenities start with limitless gourmet fare and top-shelf spirits, pool and beach wait service, and 24-hour room and concierge services. While 399 gorgeous suites offer daily refreshed mini-bar, spectacular views, plus a furnished balcony, terrace Jacuzzi, or swim-out pool access. Take part in daily activities and nightly entertainment, or a pampering treatment at the Secrets Spa by Pevonia. Guests can even spend a night out with the Sip, Savor & See Dining Experience at the nearby Dreams Huatulco Resort & Spa, to enjoy more fine dining and entertainment. Secrets Huatulco Resort & Spa - Enchanting. Secluded. Divine. ... more   less 
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Also Known As:
Secrets Huatulco Resort And Spa
Secrets Huatulco Hotel Huatulco

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