This is an amazing place.
The food is spectacular and the hotel is very well run.
- Also Known As:
- Mision De Los Arcos Hotel Huatulco
- Mision De Los Arcos Huatulco
This is an amazing place.
The food is spectacular and the hotel is very well run.
315 - 321 of 610 reviews
Given all of the good ratings to date, I'll only comment on things could be better.
First, a few good comments. The staff at the front desk tries very hard and generally does an outstanding job. Cleanliness of rooms and decor are outstanding: the cleaning girls are exceptional (I've not seen better -- hope they are well compensated!)
There was often too much noise in the halls that is disruptive: while I was there I was woke from a dead sleep at 1 a.m. to two locals carrying on a LOUD conversation in the hall. When I commented that it was 1 a.m., in a very annoyed tone, they said 'it's OK, we work here'. Too funny, but typical.
Food is pretty good and well presented -- but not gourmet - with, thankfully, some reasonably healthy choices and prices are reasonable. Persistently too many mosquitos, however. Wait staff are very well intentioned, but, aside from two or three, are not very attentive and drift away to whatever task is next at hand without ever bothering to return (with one or two exceptions) to check if everything is OK. They need more training, and this could be easily accomplished by making one of the better waiters/waitress a manager (with some training) -- this would be difficult because the best waiters/waitresses are not currently the apparent bosses. A minority of the wait staff have a detached I-don't-care attitude which, to be fair, is partly cultural.
Internet was sporadic at best, but mostly never worked.
Best reasonable hotel in Huatulco, and certainly the best overall value as well.
Thank you for your kind words on our receptionists and housekeeping staff. They have been with us for many years and I agree with you, they do an outstanding job! I am a bit concerned with your comments on our restaurant waitstaff though. I think there might be some confusion as to who the waiters are versus the bus staff . We always have three very experienced waiters on the floor at any given time. One of these waiters is our floor captain for that shift, and I would like to point out that our captains have many years of experience in their line of work. Jorge, our morning captain has 15 years experience and Micaela, our evening captain, has 9 years experience. As you pointed out, we are not a gourmet restaurant, but a typical Mexican restaurant with some international cuisine. Due to our large local clientele, we are normally very busy and have found it necessary to have several people per shift bussing tables in order to help out our waiters. Their jobs are to pick up dirty dishes, bring food out of the kitchen, and generally keep their corresponding section of the restaurant clean. They are delightful young employees, but can be a bit shy around foreigners sometimes, mainly because they are afraid that they won´t understand the client if they are spoken to in English. All of these young employees come from small mountain villages around Huatulco, where they have never had exposure to foreigners and other languages besides Spanish or Zapotec. I think what you are calling “indifferent” or “detached” is more of what I would refer to as being "reserved" or "shy", due to lack of social contact and fear of offending the client by not understanding him/her. Over time, these young employees “break out of their shell” so to speak, and eventually become the exemplary employees which you spoke about at the beginning of your review. They might not always understand English- speaking tourists, but they have a fun time trying! The second comment of yours which worried me was about being awoken by what was obviously drunken hotel guests (all too common in the tourism business-we like to refer to them as our “happy guests”) Don Felipe, our night watchman for many years now, tries his very best to keep these guests quiet and out of the hallways. I live on the property and at least once a month, I am awoken by tourists who have had too many margaritas to drink. Again, I apologize because I thoroughly understand how bothersome it is to be woken up in the middle of the night by drunk guests!
I am happy to read your last comment though, where you recognized our hotel as the best value in town. That is our goal and we try very hard to please all of our guests.
We stayed for three days in Huatulco on our way to and from Oaxaca. The town is small and tourist-oriented. Most of the hotels are located near the beaches, however, Mision de Los Arcos is adjacent to the town plaza and a short taxi ride to the beaches. The rooms are modern, with AC, internet and private baths. Downstairs is Terracota, a very good Mexican restaurant. There are many other restaurants and shops in walking distance. Mision provides a coupon for the Beach Club that features a pool and sandy beach with shaded lounge chairs. A nice place to relax, but the waves break on the beach and there are riptides, so swimmers beware. Service was friendly and very good.
We are actually still staying at the Mision de los Arcos as I write this, and we are really loving it. Since we selected the hotel based entirely on the TripAdvisor reviews, i want to make sure I add my voice to the chorus of praise for this lovely little place.
As widely reported, Sam and Sherry are wonderful hosts. They also seem to be good employers -- the staff at the hotel and at the adjoining restaurant couldn't be better. The hotel is spotless, the A/C is good, and the beds are the most comfortable we've ever found in Mexico.
The first few days we were here, a hurricane hovered off the coast and it rained pretty much nonstop, forcing us to spend way more time in our room than we would have liked. Neither our TV nor internet connection worked in the room, but we didn't want to complain about it. On the third day, though, we casually mentioned it to Sherry and withing 20 minutes, they had tracked us down in the restaurant and moved us to a different room where both amenities worked. It was amazing.
They are also very familiar with the area and have offered us all kinds of ideas for activities that fit our interests.
The bathroom in our first room was very large; in the second room, the bathroom is much smaller. But the tile work throughout is beautiful, and the soap and shampoo are fabulous. We've managed to sneak a peek into most of the rooms here, and each one is different but all are tasteful and most include a little balcony. For most of our 10-night stay we have had beautiful fresh flowers in our room.
There is a pool currently being built, but the construction sound was very minimal and never disturbing. The street noise can be a little loud at times, especially if you are early-to-bed folks like us, but it quites down.
The town is cute and busy. It looks old and traditional, but apparently it was all constructed since the mid-80's. There's plenty of restaurants to choose from and lots of shopping, although not too much variety in that regard --a lot of wooden spoons being offered these days... The town square is a hub of activity every evening, which is great fun. Taxis are cheap and plentiful.
As mentioned before, the hotel is not near the beach. But the beach club is close and very cheap -- however, we prefer the public beach club right next door. It's free, which isn't a big deal since the private one only costs $1.50, but the big advantage for us is that the pool faces the beach. It's a great pool and you can sit in it watching all the activites on Playa Chahue all day long. the food there is also very good.
So far, our favorite adventure has been Playa Conejos. After a 10 minute hike on a dirt path through the jungle, you emerge on a nearly deserted and pristine little bay with fairly gentle waves and golden sand. Absolutely beautiful!!
After a rough start, we are really enjoying Huatulco and hope to return soon. If we do, we'll definitely stay at Mision de los Arcos again.
Mision de los Arcos is a lovely hotel. The rooms were clean, comfortable and well air-conditioned. I believe there was a nice TV in the room, but we never watched it. Most of all, though, the staff was lovely. They don't all speak English, which could be a problem for some travelers, but they really make an effort to be helpful and friendly. I have nothing bad to say about this place.
We spent two pleasant nights here. The property is immaculate, the rooms are well appointed, the beds are pure luxury. The manager was very helpful to us with selecting and arranging some short-notice day activities. We also really liked the restaurant (impeccable service and very good food). Ok, so it's not on the sea, but when "24/7 beachside" isn't critical, this is the place to be!
If you are like me you might like to hear "bad" news first. I wrote "bad" but I should write "improve", as in "things that can be improved" because this is a really good hotel and these details are small inconveniences which are utterly compensated by the amicable, personalised and dedicated service that you will receive in this lovely hotel from the moment you check-in.
1.- I am quite tall, if you are tall as well you might find your feet lying close to the edge of the bed due to the bedhead size.
2.- Internet speed can be slow (but hey, it's included).
3.- The noise from the street can be disturbing if your room is located on the first floor.
4.- You need to close the curtains to get some privacy from the viewing of neighboring hotels thus obscuring your room during the day.
5.- No telephone in the rooms.
In turn, this hotel offers:
1.- Pristine, spacious rooms.
2.- Soft white linen and cozy beds.
3.- VERY clean rooms, toilets, stairs and halls.
4.- Utterly amicable personnel that promptly responded to our requests (they graciously upgraded us immediately after reporting a leak with the A/C).
5.- A lovely location with amenities and really tasty restaurants within a close proximity (do not miss the "Onyx" restaurant; try their delicious Squid).
6.- Massages (at extra cost).
7.- Access to a Beach Club ($15 MXP/pp) at a 6-minute drive.
By the time you go there they might have hopefully finished the rooftop pool which will make a great addition to what already is a delightful hotel.
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