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“Beautiful time at Dreams Huatulco”

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Dreams Huatulco Resort & Spa
Ranked #4 of 49 Hotels in Huatulco
Certificate of Excellence
GreenLeadersPlatinum level
St. Louis, Missouri
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Beautiful time at Dreams Huatulco”
5 of 5 bubbles Reviewed July 21, 2013

We stayed at Dreams Huatulco from July 12 - 16, 2013.
Due to flight problems, we were delayed and did not arrive at the resort until 10:00 p.m. Our busload of people was immediately greeted with bottled water, beer, and welcome drinks. They were very quick in checking us in and making sure we knew where the restaurants were and also how to order room service (since none of us had eaten dinner).
This kind of excellent service continued throughout our stay. Our room was immaculate, and the minibar refilled daily with beer, water, soda, and juices.
The property is beautiful, as is the beach and pools. I believe that all seven of the pools are infinity pools. The beach is very clean. The waves were pretty rough, but so nice to listen to :)
Water sports are available. We did not use the boogie boards, but went kayaking every day. The water activites staff was so helpful each time we wanted to use something.
Also, there is drink service at the pool and beach. I would never complain about having to get out of the pool to get a beverge, but is was really nice not to :)
All of the staff members we talked to seemed really happy to be there and happy to help. Our concierge Mario was amazing, and made a point to check in with us at least once a day to make sure we had everything we needed. Marco, our apple rep, was so knowledgable about the region and excursions that he made planning our "off property" activities stress free.
All of the restaurants were good. We ate at the Italian, Asian, and Mexican for dinner.
We would definately return to Dreams Huatulco. Huatulco is really pretty. It seems more natural, calm, and undeveloped than other areas like Cancun and Puerto Vallarta.

Stayed July 2013, traveled as a couple
Helpful?
4 Thank mom2aandd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando R, Manager at Dreams Huatulco Resort & Spa, responded to this review, July 22, 2013
Dear Guest

Greetings from Dreams Huatulco. Thank you for taking the time to write your comments. We are happy that you had a great time with us and that you had enjoyed the amenities from the resorts.
Once again thank you for choosing us. And we hope to have the opportunity to serve very soon as we will be waiting for you in your home away from home.

Have a pleasant day
Fernando Ramirez
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,187 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (587)
Date | Rating
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English first
Los Angeles, California, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 19, 2013

The group of Marco, Joey, Maria Jose, Carmen, and Dulce made my trip more fun than I expected. Without them I would have been pretty bored. I went expecting to be alone with my family and I ended up meeting great people and making good friends. These guys were awesome. Without them the hotel wouldn't be the same.

Stayed July 2013, traveled with family
Helpful?
2 Thank Sar K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando R, Manager at Dreams Huatulco Resort & Spa, responded to this review, July 22, 2013
Dear Guest

Greetings from Dreams Huatulco. Thank you for taking the time to write your comments. We are happy that you had a great time with our entertainment staff, this comments will be passed to them so can see how beautiful clients express themselves about our staff. Once again thank you for choosing us, and we hope to have the opportunity to serve very soon as we will be waiting for you in your home away from home.

Have a pleasant day
Fernando Ramirez
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

What can I say about this awesome hotel. It is one of the best vacations we have had in a long time. The staff is great, the food was delicious, and the atmosphere is out of the world. I have been to many all inclusive locations in my time and Huatulco is by far my favorite and the best place we have visited. The staff gave us out of this world service. Felix and Prima at the beach and pool area are great, thank you. We were never without drinks or great service. The restaurants have every thing and any think you can think of to eat. And once again the staff is great, at all the restaurants. The rooms are very clean and the maid staff did a great job day in and day out.
The beach is very clean but the water is a bit wavy. I did not mind since I am an excellent swimmer but others had problems. The water was very warm and clean.
CON: The beach is filled with Sales guys trying to sell you excursions and Silver. They can be annoying at times but you can ignore them and they do go away.
We did two excursion on this visit, the private boat tour of the bays, a must see, and visit to Santa Cruz. We felt safe and had a great time. If you do wanna do something find Cristino on the beach and he will take care of you. Just make sure to haggle for a better price. It can always be cheaper if you want to.
This hotel does have a lot of locals with kids staying at it. And yes there are a lot of kids here. They do have activities for them thought out the day but in the afternoon they are in the pools. If you are going as a couple or solo use the two adult pools and you will keep your sanity.
The hotel in general is very clean. The staff is constantly cleaning the pool and hotel.
Also we would like to thank Mario for making sure we were having a great stay at the hotel.
Overall its was a great 7 days and the best vacation we had in a long time.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Papabo83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando R, Manager at Dreams Huatulco Resort & Spa, responded to this review, July 22, 2013
Dear Guest,

Please receive the warmest greetings from sunny Dreams Huatulco. It is such a great feeling to read that we were able to fulfill your expectations and that we were able to make your vacation memorable and fantastic for you. We would like to thank you for having chosen us as your vacation home away from home and for sharing such marvelous comments as it shows us that we are truly in the correct path. We are happy that some of our staff did a great job and we will pass this review to Mario so he may know how great clients perceive his effort. Thank you once again for your comments.
We hope to have the chance to serve you once again in near future.

Best regards,
Fernando Ramirez
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Colborne, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 14, 2013

I stayed at this hotel in December and went back again in February and although February is the busiest travel mnth we received the same great service. We chose this hotel because my mother has mobility issues.We needed the use of a wheelchair and their were none available so they went out of their way to get one from a sister hotel.I also broke the frame on my glasses and they were awesome ...they directed me to two optometrists to get new frames.The staff made us feel like family...and they remembered us when we returned for our second vacation. Great food...no reservations required at any of their 5 ala carte restaurants.Good variety of choices. Rooms were clean although could be a bit bigger.The best weather both times we were there..98 degree average every day with sunshine a breeze and sunny skies! Can't wait to go back! I would highly recommend this hotel.. I forgot to mention the spa was fabulous as well.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank motoron555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando R, Manager at Dreams Huatulco Resort & Spa, responded to this review, July 16, 2013
Dear Guest

Greetings from Dreams Huatulco. Thank you for taking the time to post your feedback. We are happy that you had such a great service with us and that you had enjoyed our restaurants and the varieties of our foods. And the fabulous services of our Spa as you mentioned above.

Once again thank you for choosing us, and for having given us the chance to have you as our guest. And we hope to have the opportunity to serve you very soon here in your home away from home.

Have an excellent day
Fernando Ramirez
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fontana, California
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

From the time of arrival to departure the employees did everything possible to insure a pleasant stay. The ambiance and cleanliness were 5 star.From the front desk to room service were top notch. We booked 2tours and both, ATV's on beach and Huatulco 3 Levels ,were a good value. The food was fair but standard for all inclusive. The real problem was the closing of some dining rooms for a convention. Cautioned about eating outside the hotel was rather a bummer also. We adhered to that idea but still had a digestive problem on our return home. Wasn't serious and would not let this keep us from future visits.

Room Tip: We upgrade to ocean view. Well worth the price.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank albert c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando R, Manager at Dreams Huatulco Resort & Spa, responded to this review, July 16, 2013
Dear Guest

Greetings from Dreams Huatulco. Thank you for taking the time to write your comments. We are happy that you had a great time with us and that you had enjoyed the amenities from the resorts. We take seriously your comments about our resorts because this is what really help us better day after day our services offered to all our clients, we are sorry to read that you had digestive problem and also wanted to let you know that all our health measure are correct, as you mentioned about eating outside the property. just would like to point out that, it is one of the reason why we do not recommend eating out.
Once again thank you for choosing us. And we hope to have the opportunity to serve you very soon as we will be waiting for you in your home away from home.

Have a pleasant day
Fernando Ramirez
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 3, 2013

To Start, let me tell you that Mexico still my preferred vacation spot. Very nice and welcoming people, much much better that Dominican Republic, Costa Rica or any other Caribean destination. Not even mention the Club Meds.

The service and the entertainment crew made the difference for an old hotel that has so much to offer.
The location, beach, ocean and view are spectacular, much better than Dreams Tulum and Morelos. But if those Dreams are an 8 and 9 out of 10 respectively, Huatulco Infrastructure is a 5.
Food Great
Drinks Perfect and great brands for spirits
Spa. Definitively you should try it. They had a get 2 promotion from noon to 3pm. We didnt missed it a single day.
People, the best of this hotel. I would like to mention Marco, Dulce, Lalito and the rest of the Entertainment team. This team really offset the lack of investment on this hotel.

I definitively recommend to visit this hotel and try the other activities around the are. Huatulco still not a hot tourist spot and better to go as soon as it becomes Cancun :-(

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LosShamu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fernando r, Manager at Dreams Huatulco Resort & Spa, responded to this review, July 6, 2013
Dear Guest,

Please receive the warmest of greetings from sunny Dreams Huatulco. It is such a great feeling to read that we were able to fulfill your expectations and that we were able to make this vacation memorable and fantastic for you. We would like to thank you for having chosen us as your vacation home away from home and for sharing such marvelous comments as it shows us that we are truly in the correct path. We are happy you enjoyed the activities carried on by our entertainment staff and also the services and offers of our spa
We hope to have the chance of being able to pamper you and make your next experience an even more special one.

Best regards,
Fernando Ramirez
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

I got married at Dreams Huatulco at the end of March, 2013. Everything was amazing! We were very pleased as well as all of our guests!

The rooms were all fantastic. Some guests stayed in the garden-view and some stayed in the ocean view rooms. Inside they all looked the same. The garden-view that our guests had were all by the pool on the main floor and some of the guests had a bit of an ocean-view so they were extremely excited about that. The views from the ocean-view were spectacular!

The food was good at all restaurants and everyone in our group with special diets were able to find lots to eat (vegan & Jewish family for passover).

There are lots of pools at this resort so even though the resort was full, it never felt like it.

The wedding went amazingly well, just as planned. Communication prior to the wedding with the wedding planner was great. Pilar Cabrera looked into all of my specific requests and was able to fulfill them. The ceremony was in a private setting at one end of the beach. The only time I had to walk by people in their swimsuits was getting from the beach to the aisle. Please request a microphone for the ceremony because the tide was coming in and it was difficult to hear. The food for the meal was amazing and again all special food requests were met. Pilar even made sure to get Spiced Rum for my picky father.

The only sad thing about the resort is that all bars closed by 1 :( Though if you're a family this may be a good thing for you. Bring a travel cup as the plastic cups that they give you aren't very big.

I would definitely go back and recommend anyone to go there, if you enjoy the heat. It was hot and beautiful!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank saceyjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando R, Manager at Dreams Huatulco Resort & Spa, responded to this review, July 8, 2013
Dear Guest

Please receive the warmest greetings from sunny Dreams Huatulco. It is such a great feeling to read that we were able to fulfill your wedding and also happy to hear that Pillar our wedding coordinator in charge of the event really did a great job, as a service oriented company we always look forward for memorable and fantastic stay for all our guests. We would also like to thank you for having chosen us to celebrate such important event as it is your wedding and for sharing such marvelous comments as it shows us that we are truly in the correct path. We are happy you enjoyed the resorts on that special occasion for you.
We hope to have the chance to pamper you again in a near future and make your next experience an even more special.

Best regards,
Fernando Ramirez
Rooms Division Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Huatulco Resort & Spa

Property: Dreams Huatulco Resort & Spa
Address: Av Benito Juarez 4, Apartado Postal 227 | Bahias de Tangolunda, Huatulco 70989, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Oaxaca > Huatulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Huatulco
#2 Luxury Hotel in Huatulco
#3 Spa Hotel in Huatulco
#3 On the Beach Hotel in Huatulco
#3 Family Hotel in Huatulco
#4 Romantic Hotel in Huatulco
#5 Business Hotel in Huatulco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Huatulco Resort & Spa 4*
Number of rooms: 421
Official Description (provided by the hotel):
Spectacular resort offering 421 luxurious rooms and suites, 6 shimmering outdoor pools, 6 restaurants and 6 bars, SPA & fitness center and endless activities for couples and families. ... more   less 
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Also Known As:
Dreams Huatulco Hotel Huatulco
Dreams Huatulco Resort And Spa
Dreams Hotel Huatulco
Gala Huatulco
Gala Beach Resort Huatulco
Gala Resort Huatulco Mexico

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