I have gone back and forth about writing this review. I will start off by saying that Hualtuco is absolutely beautiful. We upgraded to the preferred room for the free wifi so that we could skype with our kids. The upgrade was worth it for that alone but the view and the room were absolutely breathtaking. The "perk" of the preferred lounge was great in theory. But, really anyone could go in there and use it. So, if you are wanting to upgrade for the preferred lounge only, save your money. I would recommend upgrading for the beautiful view and free wifi if you need that.
The resort was always immaculate. The staff were fantastic and so attentive. We stayed at Dreams 4/20/13-4/27/13 and the first half of our trip the resort was so empty. It was really nice because the staff was able to wait on us within seconds. Towards mid week, the resort really filled up but the staff was still able to keep up.
It was annoying walking through the lobby and past the concierge desk because every time that we would walk by, someone would start talking to us and trying to get us to go to Secrets for a presentation. We were there to relax and the last thing that we wanted to do was waste our vacation time by sitting through a "time share" presentation. But, we just would nicely say that we weren't interested.
The beds were the most comfortable that we have ever had while on vacation. They even had a pillow selection menu if you wanted. We did not use that service but it was available. The liquor was mostly top shelf brands which does not happen very often. That was a huge bonus.
We always felt so safe no matter where we were. We ended up booking our excursions through Coco on the beach. He was not an employee of Dreams but he was willing to work deals with us and give us some extra attention.
The first excursion that we did was the ATV tour. It is the first time that we have rode ATVs on a road where cars were driving. It was different than we were used to but a lot of fun. Dennis that runs the tour (whether you book through the resort or a beach vendor, you still have the same guide) was fantastic. Very knowledgeable and friendly. Make sure that you take a bandana because it is so dusty and dirty that you will taste dirt for days if not. Our ride was supposed to pick us up and we were told that there was mechanical problems with the truck so they were about an hour and half late to pick us up after the tour. We were really worried but they eventually came to pick us up.
The next thing we did was go into town to go shopping. We were still on edge from the ATV excursion and our ride being so late, that when we saw Coco on the beach the next day, we told him about the ride and he said that he would stay in the town with us and would show us around,
We then booked a private yacht for a day through Coco. We agreed on a price and then when we got to the dock we were told we had to pay for the ride. The price we paid for the trip evidently did not include transportation. It was only $10 for all of us but it was the principle of it. We were then told as we were boarding the boat that we each had to pay $10 per person for snorkel gear. We got very upset with Coco for all of the hidden fees, He agreed to pay for our ride back to the resort and we were able to snorkel for no extra cost. The trip was definitely worth it. We saw so many dolphins and amazing fish, It was a must do.
We walked about 5 minutes from our resort and went to a spa down and across the street. We started with a sauna, had a mud scrub, and then a half hour massage. We had a group of 7 of us and it was about a 4 hour spa experience all for $30. It was amazing and definitely a fabulous experience.
We ate at the Mexican restaurant one night and the food was great but it was so hot in there that we had to keep going outside to get some fresh air. The Italian restaurant was not good at all. The atmosphere was great but we did not care for the food at all. The Japanese restaurant was our absolute favorite. The ambiance and food were spectacular. I loved the fact that you could go to all of the restaurants as often as you wanted and you did not need to wait in line for hours every morning to get a reservation. That was a huge plus.
There were 7 people in our group and out of the 7 of us, 4 got sick. On day 2 one person got sick and had to stay in his room for 2 whole days. Day 5 my husband got sick and I got hit on day 6. We were all very careful to not eat anywhere outside of the resort. We did not drink heavily or eat much out of the ordinary at all.
My husband has a stomach of steel so we were so shocked when he got sick. I eat very bland foods especially on vacation. We have been to Mexico numerous times and have never gotten sick. I read the reviews and honestly thought that the people that were getting sick were just sick because they ate the wrong things or drank too much or something. I was not worried about getting sick because I am always so careful with what I eat especially when I am in Mexico. I don't think that it is the food at the resort. We are thinking that maybe it is something with the water filtration system or something.
I spoke to a lot of the people at the airport that stayed at Secrets and they had gotten sick as well. There is something going on in the area because way too many people are getting sick. We talked to a lot of other people at the resort and there were tons of people that had been sick as well. We have been back home now for and our stomachs are just now returning to normal.
We were planning to go back next year with a huge group of friends but, now we are thinking that we may need to pick another destination. We do not want to waste any of our already short trip (we go for a week at a time) being sick.
- Official Description (provided by the hotel):
- Spectacular resort offering 421 luxurious rooms and suites, 6 shimmering outdoor pools, 6 restaurants and 6 bars, SPA & fitness center and endless activities for couples and families. ... more less
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- Also Known As:
- Dreams Huatulco Hotel Huatulco
- Dreams Huatulco Resort And Spa
- Dreams Hotel Huatulco
- Gala Huatulco
- Gala Beach Resort Huatulco
- Gala Resort Huatulco Mexico