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“DO NOT STAY AT THE BARCELO HUATULCO BEACH RESORT”
Review of Barcelo Huatulco

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Barcelo Huatulco
Ranked #5 of 49 Hotels in Huatulco
Certificate of Excellence
GreenLeadersGold level
Waukee, Iowa
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“DO NOT STAY AT THE BARCELO HUATULCO BEACH RESORT”
Reviewed December 3, 2012

My wife and I are both in our mid 50's travelling alone and this is our second visit to Huatulco for a one week vacation. Last year we stayed at the Dreams Resort which is right next to the Barcelo and thought we would give this place a try for something different. BIG MISTAKE! The Barcelo is at best a 2 1/2 to 3 star resort. Some of the staff is wonderful (Sofia at the La Tortuga Buffet), pool bar atttendant Jimmy and some of the staff. There are many problems with this resort:

ADULT POOL: Adult pool is unsupervised and many small to teenage children used the pool including rough housing and playing catch. One child was left unattended (she was about 3) and one of the guests had to get her out of the water because she was crying. None of her parents were in sight.

SWIM-UP BAR AT THE ADULT POOL: There must be no drinking age in Mexico. My wife and I saw teenagers getting mixed drinks besides the fact they did not belong in the adult pool swim up bar. Service was slow and seemed to cater more to the Mexican tourists rather than the US or Canadian tourist. The Mexican tourist can walk up to the bar and be waited on first while the US/Canadian tourist is left waiting.

FOOD: Avoid the buffets. The two buffet restaurants are small and offer the same food for lunch and dinner every night. Food for the most part was hit or miss with a lot of the items being cold and tasting disgusting.

MAID SERVICE: My wife had to track down the maid everyday to supply our rooms with clean towels. Rooms look old and could use a major re-do.

If I were to travel to Huatulco again, I would certainly consider staying at Dreams or Secrets Resort which just opened last year and is for adults only.

The week we stayed at the Barcelo there was about 85% Mexican tourists to about 15% US/Canadian tourist. This is certainly not a high quality resort by any means.

  • Stayed December 2012, traveled as a couple
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13 Thank Hawkeyesfan53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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regina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 30, 2012

The weather here is very hot! If you are not a sun seeker this might not be the place! That said I loved it, the ocean is warm and clear and fun! The drinks are good, the food o.k but the same every night. This is a way quieter part of Mexico no one is trying to sell you drugs, they are less pushy when selling nick nacks on the beach and the place is very clean.
Try eating grasshoppers while in town it is tradition when drinking mescal (remove the legs or they will stick in your throat) There is good snorkeling at the end of the beach by the rocks, I would go back here anytime! Not a fancy place but very very nice for the price. A solid 3 1/2 or 4 star and the great everyday weather is worth it.

  • Stayed November 2012
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Helpful?
7 Thank tracey j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Dover, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 29, 2012

We travelled on a Sunwing package from Nov. 20 - 27th from Toronto. Despite hearing of problems with Sunwing previously; everything went very smoothly for us with the only problem being a 1 hour delay leaving Toronto due to fog. Nothing you can do about that! Huatulco airport was small, but efficient and very clean. Good experience there. We loved the Barcelo from the moment we arrived - might add that we have been to many all inclusive resorts. The front desk staff were excellent (particularly, Soraihi?? who helped us to change our room when we discovered the air conditioning was not working well). Had the regular room (535) which overlooked the pool and a sideways view of the bay). It was fine - yes, it is certainly not new but was extremely clean and well maintained. At all times, the staff were pleasant and always asking if there was anything we needed and if we were having a good time! Our favourite restaurant was La Tortuga as it was open air and by the beach and the pool. The food was not fabulous, but we've come to not expect that at any all inclusive resort. Breakfasts were great and there was always something that we liked at lunch or dinner. If you cannot find something that you like, you have a problem. The manager of La Tortuga is a wonderful lady named Sofia who always goes above and beyond to make sure that you are happy! The view of Tangolunda bay is spectacular and the weather was perfect every day. Yes, the beach is quite steep and drops off quite quickly into the water which can be rough sometimes. Care is required. We managed to find a shady spot every day. The hotel was definitely much busier and thus, noisier on the weekend - not unusual. In short, we would love to go back! P.S. Did the bay tour with Elias (beach vendor) and felt it was well worth the money!

  • Stayed November 2012, traveled as a couple
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Helpful?
9 Thank jlm1529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sidney, Canada
1 review
Reviewed November 21, 2012

I stayed at the Barcelo Huatulco Beach Resort in 2010 with my sister and thoroughly enjoyed the whole two weeks. Now I want to travel there again for two weeks but alone, and I am unable to get a price for a singl - e rooms are booked only on double ocupancy. Should I go find a stranger to share a room? This is DISCRIMINATION and absolutely CRAZY as I do like that hotel and want to stay there but unable and unwilling to pay for two person room. GET WITH THE TIMES, PEOPLE TRAVEL ALONE AND I WILL NOT FIND A PARTNER JUST TO HAVE SOMEONE TO SHARE A ROOM. PLEASE CHANGE YOUR RATES AND GET BOOKED TO FULL CAPACITY.

Margaret

Room Tip: We had a wonderful room on the third floor overlooking pool and ocean. Fantastico!
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  • Stayed December 2011, traveled with friends
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Helpful?
Thank SidneySailorette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Island, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 17, 2012

My husband and I stayed for the week of November 6-13. The hotel was almost empty the first day but filled up as the week progressed, mostly with tourists from Mexico City. Everyone else seemed to be from Canada. We met some great folks during our stay and had a really good time socializing with them. The tour guides, especially Miguel and Roberto, were really wonderful. We did three excursions: Rough Guide, which is mostly a trip to the local small town, Las Crucicitas, to visit a shop and sample mescal (YUM!), mole and fried grasshoppers if you dare. We also visited a craft coop where we watched local artists making beautiful woolens on ancient looms, had a demonstration of carding and spinning wool, the making of the beautiful local black pottery and the colourful and whimsical local wood carvings. We were also able to see many of the other hotels in the area and the harbour in Santa Cruz where the cruise ships come in. At the end of that trip we had a chance to visit a local jewelry store with gorgeous Mexican silvercraft and visit the local church and town square. Our second excursion was called Paradise Found and consisted of several hours on a catamarn touring along the coast to see the other bays in the area--very beautiful. The pelicans were in the bays fishing that day and we saw a natural blow hole. Then you could either go snorkeling or take a small boat to shore for 2 hours to swim in a gentle surf. The surf at the hotel is quite rough with a strong undertow and a sudden drop off so not something everyone would be comfortable with. This was sort of a 'party boat' trip with tequila shooters, dancing and disco music--not my type of scene at all but we still enjoyed being out on the water and seeing all the sights from that perspective. I would say younger people would enjoy this tour. (We're in our 60's) The only negative was the sand fleas which bite some people a LOT so you have to stay in the water or on a towel to avoid them. I only got one little bite which itched intensely for 10 minutes or so, about like a mosquito bite. The third trip we took was to the El Pacifico Coffee plantation. Before we went to the mountain, our guide stopped in the town of Pochutla, population 30,000, so we could tour a beautiful old church there and go to the local outdoor farmer's market, which was huge. Our guide, Miguel, is from this town and we saw his mother, father, wife, sister and brother-in-law! We proceeded to the coffee plantation which is situated on the side of a volcano amidst lush vegetation including banana, cacao, breadfruit, dragon fruit and other tropical trees. Flowers and butterflies abounded. The coffee is not situated, as you might imagine, in neat rows but is a true example of permaculture. The hillsides are so steep that even a sturdy burro cannot climb them. Local indigenous people harvest the crop twice a year. When we arrived, Senor and Senora Gomez and one of their sons greeted us and presented a coffee tasting complete with freshly baked quesadillas and hibiscus tea. We watched an interesting film about how the coffee is produced and then did about a 1 KM hike up the mountainside to beautiful waterfall. Senor Gomez and Miguel told us many interesting things about the plants and animals of the area and we were treated to a fresh cacoa pod which tastes like lemon candy! When we returned to the plantation we were treated to a lovely buffet luncheon and espresso. We walked around the plantation and learned more of the particulars of how the coffee is produced. We bought 3 Kilos of beans, it is a fine, mellow coffee. This is exactly the kind of thing I had been looking forward to--getting to see how the local people live and interact with them on a more real level than just being a guest in a hotel. The drawbacks to this trip are: it was very hot when you get away from the ocean breeze at the hotel. The roads are rough and unfinished in many places and also quite windy so not advisable for anyone who suffers from motion sickness. Also, the trip is quite long but Miguel helps the time pass quickly with an interesting dialogue of local trivia. The hotel service for the rooms was spotty--we often had to ask several times for things like towels or having our laundry picked up. The rooms were lovely, beds firm but comfortable. You may see the occasional cockroach and/or gecko lizard but if that's going to bother you, you probably should go somewhere other than Mexico for your holiday. We found the buffet food more than adequate--made-to-order omelets every morning including salmon and cream cheese or more local flavors, masses of fresh fruit, bacon, sausage, a vast array of salad items, fresh fish at lunch. You can usually dine in air conditioned comfort at the Dona Rosa or out by the pool at La Tortuga with a nice breeze to keep you cool at breakfast and lunch. Next time we go we will do the upgrade to a premium club membership so we can dine in the a la carte restaurants every night--they were all excellent. We had to go across the street to the Italian Coffee Company for our lattes or mochas but they are included if you get the premium membership. ($15 a day per person). The staff, for the most part, was very friendly and helpful. Remember that Huatulco is far from North America and quite isolated. Most people don't speak any English, so brush up on your Spanish if you can. If there is anything you can't live without (we missed our dark chocolate and coconut oil) bring it with you because, chances are, you will not be able to buy it locally. We drank tap water and ate everything all week and had no stomach upset the entire trip. We did take probiotics for a month prior to the holiday. The worst part of the trip for me was the flight. The best part was the coffee plantation, the local flora and fauna we saw, and the people we met.

Room Tip: If you're on the 4th or 5th floor you are at eye level with the tops of the palm trees and will...
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  • Stayed November 2012, traveled as a couple
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Helpful?
7 Thank Grace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mexico
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 3, 2012

My family and me have been treated excellent. Food was great, staff friendly and the scenery fabulous. The bay hopping tour by boat that I contracted with some guys on the beach wasn't worth it. Short overcharged trip to a dirty beach with expensive restaurants, should have spent the day in the resort.

  • Stayed September 2012, traveled with family
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Helpful?
9 Thank MexicoMrobjective
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 22, 2012

I'm a Mexican resident but I'll write my review in english since many people from other countries visit this amazing place.

This is our second time here and I found it much better than the first one.
The warming reception is good, you receive a "welcome drink" while checking in and the front desk ladies explain everything including the "VIP" option that is around $14usd pp/pn, nothing fancy really, you can survive if you buy the "all inclusive" pack.

Hotel is in good conditions, its quite old but they are always doing something to keep it in good shape.
Rooms are big and very clean, with a nice balcony, beds are comfortable, and you really don´t need the AC to keep it cool at night since the bedrooms are cool enough.
Bathroom size is ok, just would be nice to have a exhaust fan inside.
The room has a fridge that is filled 2 times a day.

Food is good, you can find "almost" the same everyday at breakfast and lunch but dinners are different every night.
Also you have the "Special Restaurants" were you need to make a reservation to eat there (spanish, chinese and mexican food), we tried the "Spain cuisine" that was really good.

Drinks are ok in all the bars, I got surprised of the amount of alcohol they can serve you, believe, you will not be dissapointed.
If you pay the VIP you can drink selected brands, but the AI is perfect.
Even if you choose to take the sun in the beach, there's a guy that goes every 10 minutes to ask if you need more drinks...really great!!

All the people there is amazing with the visitors, they are always asking if you are ok, if you need something else and make you feel important...jejeje...

Try to stay in "low-season", you will find not much kids (specially if you are travelling in a honeymonn or in couple)....this is a familiar hotel...just be aware..
For sure we will come back in the future.

Room Tip: Ask a room with beach view, and in the first floor...you can enjoy a hammock. If you preffer some p...
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  • Stayed October 2012, traveled as a couple
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Helpful?
12 Thank AlfredoH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Huatulco

Property: Barcelo Huatulco
Address: Paseo Benito Juarez, s/n | Bahias de Huatulco, Huatulco 70989, Mexico (Formerly Barcelo Huatulco Beach Resort)
Phone Number:
Location: Mexico > Southern Mexico > Oaxaca > Huatulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Huatulco
#3 Top resorts Hotel in Huatulco
#3 Luxury Hotel in Huatulco
#4 On the Beach Hotel in Huatulco
#4 Spa Hotel in Huatulco
#6 Family Hotel in Huatulco
#7 Romantic Hotel in Huatulco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Barcelo Huatulco 4*
Number of rooms: 351
Official Description (provided by the hotel):
Barcelo Huatulco invites you to experience the hottest new resort All Inclusive location in Mexico without the hustle and bustle of a big city. Huatulco Bays is quickly becoming a key tourist Mexico beach attraction, offering well-preserved natural landscapes combined with luxury accommodations. This resort is well-positioned in the center of a cove, overlooking dazzling golden beaches and the sapphire blue waters of the Pacific Ocean. Live your dream vacation as you bury your feet in the sand, sip a cool drink and watch the waves roll onto shore. ... more   less 
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Also Known As:
Barcelo Huatulco Beach Hotel Huatulco
Barcelo Huatulco Beach Resort
Barcelo Resort

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