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“Acapulco wish I didn't have to leave!!” 5 of 5 bubbles
Review of The Grand Mayan Acapulco

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The Grand Mayan Acapulco
Ranked #2 of 179 Hotels in Acapulco
Certificate of Excellence
Liberal , Kansas, United States
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Acapulco wish I didn't have to leave!!”
5 of 5 bubbles Reviewed November 18, 2013

The people at the Grand Mayan of Acapulco what can I say I miss all of you already. The Café De Lago was our favorite hang out the wait staff all was wonderful and treated us like royalty. Cesar was our favorite he gave us Spanish lessons every morning, Francisco always made sure we had coffee waiting when he saw us walk in to be seated and always made sure we were happy with his service. Edith was also part of the wait staff and always so friendly. It is hard to leave that kind of service. The room is nice we had a king studio it did smell a little musty but was very clean always had fresh towels and clean room 2 times daily once in the morning and at turn down service. The pools at the Grand Mayan and the Mayan Palace both were Grand the Grand Mayan had the ocean view and the Mayan Palace has the beautiful tropical pools and swim up bar. I would never know I was in a city of 2 million people when your in the resort. We had a Taxi Driver that was absolutely wonderful he will take you around the city and make you feel like family as he takes you to all the special places in Acapulco and surrounding area's he becomes your own personal tour guide. Ask for Miguel he is the best.. He drives a suburban and you always feel safe with him. Thank you Grand Mayan Staff for making our stay the best!!!

Room Tip: If you have Kids I would say the Mayan Palace is best because lots of pools and kids pools to play i...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tlk182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (321)
Date | Rating
  • English first
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English first
Los Angeles, California
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed November 12, 2013

Our stay was from Nov 2 to Nov 9. The taxi fare from the airport to the Mayan Resorts was $25US (VISA accepted.) and for some reason the return fare to the airport is only $20US. It was our first visit to Acapulco and also our first use of a Mayan timeshare. We stayed at the Mayan Palace in a room on the same floor as the lobby which made it convenient to catch the shuttles or take the elevator down to the pools. Our one bedroom king suite was spacious with 2 separate sink areas (one with a hairdryer) and separate closets. The living room had sofas that converted to trundle beds. There was a TV in the bedroom and another in the living room. CNN was channel 53.

The kitchen had a toaster, a blender, a coffee maker, two burners and a mini fridge. The microwave was quite high on a shelf. Our rooms were cleaned everyday so be sure and leave a tip when you check out as the maids only earn a few dollars a day in salary. They come by at nite too to see if you need anything.

There is a convenience store next to the lobby where you can buy bottled drinks, food and souvenirs.

We were given a chance to have a free breakfast and learn of member benefits but we declined to attend the presentation.

Our flt arrived in the afternoon on a Saturday so we had dinner at the Mayan Palace's Samba Restaurant (Mexican Sampler) and returned 2 more times during the week for the fish tacos and enchiladas verde. Our breakfasts were usually leftovers from dinner. We found prices at Samba were less expensive than restaurants at the Grand Mayan. Weds. were BBQ nite and Fridays, paella nite. Taking the shuttle over to the Grand Mayan was easy with the frequent carts and vans. Activity staff at the Grand Mayan (Miguel and Karina) were more fluent in English so we played bilingual BINGO there often (3PM). We had a Top 5 list of places we wanted to see, so a taxi supervisor assigned us the next day to an English speaking driver who we landed up using Monday, Wed, and Friday.

We highly recommend Miguel Amezcua (744)2-49-02-04) with email:amezcua836@hotmail.com He has over 30 years experience, was born in Acapulco and a born again christian.

Our first tour took us to La Capilla de la Paz where we had a great view of the City, Las Brisas, a flea market, Diego Rivera's mosaic serpent, and the cliff divers (small admission fee.) TIP: If you buy the signed t-shirts, be sure to try it on first as mexican sizes run small. We then had a wonderful lunch at El Fogon as we wanted to try some local food. Miguel will drive you to wherever you need to go and wait for you, take you to the bank, the Mega or Walmart store, and make sure you are safe. I wanted to try a churro so he drove us to a stand on the blvd. The churro was split open and filled with your choice of filling unlike the churros in Cabo San Lucas where the filling is injected from the end.

Miguel found out we wanted to catch a sailfish so he found us a captain who would take us out for a price we could afford on Wed. Miguel picks you up promptly and even verifies with the captain the weather conditions before he heads to the dock. TIP: pack your Sea Bands and Dramamine to be comfortable on the boat?:) We caught a 50 lb sailfish and 3 bonitos. We gave most of the fish to the captain, 1/4 to Miguel and kept 1/4 to eat. Miguel stopped at the Mega grocery store so we could buy tortillas and wasabi to eat with our freshly caught fish.

On Friday we took a tour of a replica of a silver mine located inside a jewelry store, visited Zocala, the cathedral, shopped the vendors selling in the square for last minute souvenirs, and visited Fort San Diego (42 pesos per person admission), free on Sundays but closed Mondays. Miguel drove us around trying to find tongue tacos but all the carts were sold out but we had a delightful lunch at El Zorrito where we had the best chicharrones ever. We asked Miguel to stop at the nearby Princess Hotel near the Mayan just so we could experience it's grandeur.

Our rest days at the resort were spent at the Mayan Palace pools or the beach and pools at the Grand Mayan. We learned to kayak (no fee) in the little lake over at the Grand Mayan. In the afternoon the iguanas and turtles are out on the mini island in the lake. A staff member patiently taught us how to paddle and make turns and took pix of us while we were paddling. Life jackets are mandatory and the lake is about 10 ft deep.

There are also volleyball, water polo and blackjack games. The kids pools at the Mayan Palace have water slides and waterfalls. There are plenty of lounge chairs and some are built into the mosaic pool.

The beach sand was extremely hot so wear your sandals up to the surf line. There is a life guard on duty.

I loved the vendors on the beach. They would leave you alone with a polite "no gracias". We bought a spiderman parachute kite and an airplane styrofoam kite for our grandson-100 pesos each. The vendor would let you test fly them. I loved the crocheted swimsuit coverups those poor women would carry up and down the beach and let you patiently try on. I found a unique mother of pearl flower necklace. A silver vendor sold me a necklace that was originally too long, but he whipped out his tool kit, clipped the chain to the right length, put on a new clasp, polished it up and renegotiated to a price of my liking.

There were also massages for $20, horses and ATVs to rent.

MUST DO: At the Grand Mayan on Thursdays, Karina gives a great presentation in the Turtle Hut about the preservation of the green sea turtles. There are about 100 baby sea turtles that are newly hatched each day.

I would not walk to the 100% Natural restaurant across the street from the entrance to the resort. Being a pedestrian in Mexico is dangerous. Traffic will not stop for you and cars turning right will not give you the right of way. Also there were many flies in the alfresco restaurant and I had to ask for the English translated menu. Bottled water placed at each table is available for a fee.

Acapulco has fully recovered from the Sept hurricane and is very safe now. Only the Costco was still closed.

Staff at the resort were extremely friendly and willing to go out of your way to please you. Samba will cook any fish that you catch for a fee. Gracias Miguel for making our trip to your beautiful city so memorable.

Margarita and Jime de Los Angeles

Room Tip: lobby floor rooms have easier access to shuttles
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Margaret Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewood, Kentucky
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 10, 2013

There was something at this resort to keep everyone happy. My 4 year old daughter really enjoyed the kids pool area at Mayan Palace. The spa was absolutely amazing. The steam bath was our favorite. Restaurant choices at the hotel were limited to I think three restaurants so we were getting a little tired of the food by the end. They also didn't inform us that construction was underway at the hotel so that was an interesting surprise. It didn't effect us at all other than it being a major eye sore. If you surf I recommend it in front of the hotel. Easy, fun waves with no rock or coral on the bottom. The vendors are absolutely aggressive and persistent. To be honest it was very irritating and hard to even relax on the beach at all. It was the worst here than any other part of Mexico I have been to. The resort was very clean, well kept, and safe. I absolutely love Acapulco and all it has to offer. The location is great, much to do. I highly recommend Roberto and Benjamin Alarcon (brothers) for tours or any transportation needs. They went above and beyond what anyone would expect from your typical tour operator. Wonderful people and good to kids. Took us to see some amazing things and were very educated on the locations. Overall such a good experience with Acapulco, it's people, it's beauty, etc.

Room Tip: Higher floors have better view of the ocean.
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  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank D23019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thousand Oaks,CA
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 4, 2013 via mobile

We stayed a week at this resort using RCI points. We found the staff to be excellent and the location was lovely. Our only issue was that the 20 year old hotel had an endemic problem with mold, not surprisingly given the tropical location with high humidity. We were fortunate to be able to change rooms when the mold odor (black mold) became intolerable.

Jose Luis , concierge, wss extremely helpful.

We also had an driver, Francisco Javier, who we recommend.

Stayed November 2013, traveled as a couple
Helpful?
Thank wellyhelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 25, 2013

My husband and I have been going to Acapulco since November 1967...
In 2005 we discover the Mayan resorts.
Since then we have been going for a few months for our winter vacation.
Our last stay at the Grand Mayan was wonderful,the weather was perfect.
The people are great.
Very close to Walmart,and other stores.

Room Tip: Away from the A/C unit noise from the 10th floor.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Santonina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 23, 2013

We were fortunate this October to stay for a second time at the wonderful Grand Mayan Acapulco, with its beautiful pools, spacious rooms, and favorable beachside location, but our family was determined this time to leave the resort and truly get to know the city. However, we wanted to ensure that we did it in the safest and most efficient way possible. We were intrigued by the numerous positive recommendations on Trip Advisor about local tour guide Roberto Alarcón, so we decided to send him an email to inquire about his services. Within 10 minutes of hitting send, he answered our email with a personal phone call, and in his flawless English described the numerous ways that he could make our stay as comfortable and as interesting as possible. We ended up hiring Roberto for both airport pick-up and drop-off, and during our week he took us to and from Walmart to stock up on groceries, to and from wonderful restaurants to sample the local cuisine, and led us on a fantastic 6-hour tour of the town. Our city visit featured wonderful vistas of Acapulco's bays, great shopping both at a large silver jewelry emporium with fantastic prices and a local artisan market selling interesting Mexican handcrafts, and was topped off by a spectacular view of Acapulco's famed cliff divers. Throughout our several days with Roberto, he exhibited nothing but the highest standard of professionalism, courtesy, and safety. He knows where to go and where not to go in his hometown, and he will get you there and back safely in his new, comfortable, and air-conditioned suburban. Roberto made us feel like we were part of his family, and at the end of our visit, the feeling was mutual. We were very surprised by just how reasonable his prices were, especially when we considered all that he provided as a service. Don't let over-hyped media stories about violence in some parts of Acapulco (where the tourist areas are rarely affected) prevent you from truly experiencing all that this city has to offer. Email Roberto in advance of your trip (robertoalrey@yahoo.com.mx), or call him from the US or Canada (011-521-744-421-9608 or 011-521-744-107-7163) or at his local Mexico number (044-744-421-9608 or 044-744-107-7163), and get him started on preparing an unforgettable visit to the overlooked tourist gem that is Acapulco. He can provide a wide variety of transportation services to cover anywhere you might want to visit within the city and surrounding areas. Trust us, you will be glad that you did.

Room Tip: Ocean (pool view) rooms are wonderful, but the golf course (mountain view) rooms also provide specta...
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  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank travelismylife1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 22, 2013

Our trip to Acapulco was just a few weeks after Hurricane Manuel 10/12-10/19. We went with lots of worry about what we would encounter when we got there. As a result we hired a driver to take us from the airport to the Hotel and to a grocery store and set up a tour for seeing the Cliff Divers. His name is Roberto Alarcon and he absolutely made our entire visit in Acapulco wonderful and worry free. He is fluent in English and responds to an email within an hour of receiving it making all plans around your wishes and schedule. The Grand Mayan will always have other taxi drivers waiting to take you somewhere, but we found them to charge much more and not have the fluency in English Roberto has nor the personal service he delivers as a native of Acapulco. I can honestly say we would not have enjoyed ourselves as much the week we were there without his services. We learned so much on our City Tour that we never would have known without a fluent English speaking native of Acapulco to guide us. He did so many things above and beyond; for example he went out of his way to find us boogie boards to buy in town when we could not find them near the hotel, and when he found out we had money taken from our room he offered to give us a ride to the airport for free. He is truly a wonderful person.
He can be emailed at robertoalrey@yahoo.com.mx or phoned from USA at 011 521 (744) 4219608 or in Acapulco 044 (744) 4219608

The Grand Mayan was very slow which made us feel we had the place to ourselves(except for the awesome iguanas everywhere!) The two bedroom suite could comfortably sleep 8 and 12 if you used the trundle bed. It was very nice except for two things. One, the room was very musty smelling due to possible mold issues. Two, we had some money taken from the room. We filed a incident report with the desk but no one ever came to read the safe. I would like to think the money went to someone who needed it more than us, but was not impressed with the Grand Mayan's response to the situation.
The Beach was wonderful! Do not miss the baby turtle conservatory on the property. We were able to hold newly hatched turtles that were to be released back to the ocean at night. We even went out at night and were able to watch 3 sea turtles lay their eggs and go back to the ocean. This was an amazing and free experience for the kids!
The waves were big and lots of fun to try to surf and boogie board on. There was a lifeguard on duty as well which helped us not worry as much about the kids. There were vendors on the beach that would approach you to sell things but were very respectful if you declined and left the kids alone. Definitely see one of the massage therapists on the beach for a massage. It was only $20 for one hour!
Overall, I would return to Acapulco in a heartbeat, but only if Roberto meets us at the airport with his big smile and that huge bottle of Tequila :)

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jdbscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Mayan Acapulco

Property: The Grand Mayan Acapulco
Address: Avenida Del Palmar 1121, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#4 Romantic Hotel in Acapulco
#4 Family Hotel in Acapulco
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Grand Mayan Acapulco 4.5*
Number of rooms: 451
Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan

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