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“We can recommend this Crowne Plaza Hotel”

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Gran Plaza Hotel Acapulco
Ranked #10 of 168 Hotels in Acapulco
Reviewed August 31, 2013

That Hotel is a real 4 Star Standard and we did liked our 2 Nights there pretty much. Top friendly Service at the Reception and at the Breakfast Service. The employess did speak good english and was very customerfriendly. Interiour was nice decorated and we felt very cosy there. We can recommend this Crown Plaza Hotel.

  • Stayed: August 2013, traveled as a couple
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2  Thank seabluetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this reviewResponded September 9, 2013

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially,
Elvia Zavala/Managing Director.

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142 - 148 of 995 reviews

Reviewed July 26, 2013

Stayed for a weekend in July 2013. Arrved earlier than check in time and the stuff had our room ready for us. I am a gold member in IHG so received a paper (in Spanish) upon check in stating that there will be some extra amenities waiting for us in the room upon arrival. Once in the room, no extra amenities were found, so we decided to call reception and ask what are those, just in case we were missing something. Apparently they forgot to provide those, but promised that they will. It took them several hours to bring.... 3 apples :)
Room itself was on 24th floor with a great beach view, however it just seemed empty and not cozy at all. No mini bar, no chairs on the balcony. King bed quite comfy, but even on 24th floor it was quite noisy (ocean and AC unit from the hotel next to ours, so sleeping with balcony door was not an option (even on 24th floor).
Huge disadvantage of being on any high floor is that you can wait 10 minutes for elevator to come and then another 5 to go down to lobby, since it stops on every second floor at least. Would be a good idea to have separate elevators that just go to floors 10-28.
Shower unit and bathtub outdated and need an urgent replacement.
Staff with very poor english (ordered some fries in, but got some plain doritos chips :s. Had to clarify and make them bring the right order).
Pool overcrowded with kids, so we didnt even try it.
Location quite good and close to restaurants and night life.

  • Stayed: July 2013, traveled with friends
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2  Thank Eugene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this reviewResponded July 30, 2013

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff.
We will be happy to host you again in the next future. Elvia Zavala/Managing Director

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Reviewed July 5, 2013

I've been traveling on business for over 17 years and this was by far my worst experience ever. I stayed at this hotel on July 15th and it was a disaster.

Water from all faucets: bath, shower, wc had a chocolate color. Furniture is old and ants travel from side to side of the room. Old towels, old bed sheets and the ac wasn't working properly. The bed and pillows are so uncomfortable... What a nightmare!

I would not recommend this hotel and will never go back.

  • Stayed: June 2013, traveled on business
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2  Thank Patorres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this reviewResponded July 11, 2013
Google Translation

Agradecemos el tiempo que se tomó para hacernos llegar sus comentarios. Como Hotel Crowne Plaza Acapulco hacemos todo nuestro esfuerzo para que nuestros huéspedes reciban el mejor servicio y atención; sin embargo nos apena escuchar que en esta ocasión no cumplimos con sus expectativas. Es a través de comentarios como el de usted que nos ayudan a mejorar nuestro servicio. Gracias nuevamente por el tiempo brindado, y será un placer el que nos brinde la oportunidad de hospedarlo nuevamente. Saludos cordiales. Elvia Zavala/Directora General

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Reviewed May 3, 2013

Overall was good. The hotel facilities for the price are good. The rooms are clean and the pools are decent too. They let me checkout one our later which was very nice.
The problem and the only reason why I would not stay there again is because they have their "private beach" where you can't even drink or eat anything that you didn't buy in the hotel. You have so many guards around you taking care of it. I have stayed in the best resorts in Cancun and they don't care about that.
The other problem is that sometimes they will play loud "cumbia" music in the pool area which is annoying.
If you have low budged, want a great location and you are not used to have great customer service then this hotel is for you.

  • Stayed: April 2013, traveled with family
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1  Thank Kolorin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this reviewResponded May 6, 2013
Google Translation

Agradecemos sinceramente el que nos haya hecho llegar sus comentarios. Sera un placer darle la bienvenida nuevamente en un futuro cercano.

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Reviewed April 13, 2013

We spent five days in Acapulco in early April visiting with our son. I would not have picked Acapulco except that it is the most convenient beach to Mexico City, where he is living. It turned out to be a good choice, but with some reservation.

I spent a lot of time looking for a hotel online. I decided on the Crowne Plaza because all of the hotels on the Diamante seemed too out of the way. The Crowne Plaza's location was excellent with many restaurants and bars within walking distance.

We chose a Baja Suite and requested an upper floor, ended up on 23 with an awesome oceanfront view. Unfortunately, the hotel revised our reservation and increased the daily rate prior to our arrival! Fortunately I had checked the reservation the night before traveling and was able to have it corrected at check-in with the assistance of our driver (and copies of my original reservation!)

We were not offered an all-inclusive option and when we inquired about it, were informed that it was only available to "nacionals" (we are Americans). It turned out to be a good choice as we opted for the "breakfast included" package and sampled a different local restaurant each evening for dinner.

PROS:
Location - lots of places to walk to in a populated area, felt safe
Security very visible
Impressive entryway
Everything very clean
Adult pool area on third floor very relaxing, great service from Jose!
Courteous, attentive staff
Free internet
Excellent breakfast buffet - skipped lunch most days
In the Baja suite - a small fridge and coffee maker
A free bottle of water provided per guest per day

CONS:
Saturday evenings there is loud music on the beach ALL NIGHT LONG!!! (Didn't have any trouble the other nights)
A number of the staff do not speak English, making it hard to communicate

As many other reviewers have pointed out, Acapulco has primarily become a vacation spot for Mexicans. We were lucky to have our son with us who spoke Spanish; if not we might have experienced some frustration with anything more than very basic communications.

For those who do not speak Spanish, I'd highly recommend taking the Gray Line shuttle from the airport to your hotel. You can reserve online prior to arrival. Our guide Joel was waiting for us right outside Customs, gave us a great tour during the ride, and accompanied us inside to make sure we were checked in properly. He also called to inquire if we wanted a return ride, which we gladly accepted. It was well worh the reasonable cost! (They also have some great guided tours available).

Room Tip: Ask for an upper floor Double-check your reservation before arrival Bring earplugs to try to muffl...
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  • Stayed: April 2013, traveled with family
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2  Thank LindaA976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this reviewResponded May 7, 2013
Google Translation

Agradecemos sinceramente sus comentarios. Valoramos su reconocimiento y será un placer recibirle próximamente en esta su casa.

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Reviewed March 21, 2013

Keep in mind that this is not the best hotel in acapulco. The best ones are way more expensive (obviously). That said its a very nice hotel . The building is very nice and makes you feel like youre in a higher quality hotel which is pleasant. Everything is very clean and the staff was always glad to help and very polite.

My only two complains arent big. One is the bed was probably a bit hard. I had a back injury and felt slightly uncomfortable. My girlfriend however didnt mind the mattress at all. The other one is the food. We only ordered room service one tiime and the meat in our sandwich tasted funny. There are however manygood restaurants around so you dont really need the hotel's. The rstaurant across the street was a great place to have breakfast and prces were pretty low.

Its perfect of youre on a budget

  • Stayed: February 2013
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Thank rafgm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, Marketing at Gran Plaza Hotel Acapulco, responded to this reviewResponded March 28, 2013

On behalf of Crowne Plaza Acapulco, we appreciate your comments of your recent stay with us. We make every effort to ensure that all our guests receive the best service. it is through comments such as yours that we can continue to improve our service, so we thank you for expressing your concerns. We look forward to the opportunity of hosting you again in a near future.

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Reviewed March 20, 2013

Was totally impressed with Acapulco. The Crowne was perfect. The service was fantastic. Yes buffet was limited but we also enjoyed snacks delivered to our beach chair. Location was great. Casino across the street. Free internet and safe. I agree that for children entertainment was limited. I would definitely go back to this hotel and recommend it.

  • Stayed: March 2013, traveled with family
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2  Thank Shelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, Marketing at Gran Plaza Hotel Acapulco, responded to this reviewResponded March 28, 2013

On behalf of Crowne Plaza Acapulco, we appreciate your comments of your recent stay with us. Feedback is a gift and we value the recognition. We make every effort to ensure that all our guests receive the best service. It is through comments such as yours that we can continue to improve our service, so we thank you for expressing your hotel experience. We look forward to the opportunity of hosting you again in a near future.

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Additional Information about Gran Plaza Hotel Acapulco

Address: Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Crowne Plaza Acapulco)
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Acapulco
#7 Family Hotel in Acapulco
Price Range: $24 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Gran Plaza Hotel Acapulco 3.5*
Number of rooms: 506
Official Description (provided by the hotel):
The Gran Plaza Hotel Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco

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