First the good: the hotel is well-located and I was given a good room with an ocean view and a small sitting area, overlooking the pools as well. The staff are friendly and helpful. And the bed was comfortable and clean. Room service was prompt: I don't think I ever had to wait more than thirty minutes for food and usually it was less than that, even at peak hours.
Now the bad: upon first checking out the room, after checking in, I found a dead cockroach in the corner behind the curtain. I called management and they sent a cleaning lady, but no attempt was made beyond that to offer me any compensation for that little disgusting present. The room was not cleaned well, especially in the corners, and the bathroom, especially, was kind of disgusting. The cleaning ladies were not consistent, one day taking the floor mat and not replacing it, and the next day I had a floor mat again. The AC did not work as good as it should have, but it was adequate. The cable selection was poor, but fortunately I brought my own entertainment. The elevators, as some have noted, are a nightmare. I found myself waiting five, six, seven minutes sometimes. Often, when an elevator DID come, it was jam-packed. I have trouble with my knees, but I began to take the stairs - fortunately, I was on the third floor, but the staircase next to my room gave no access to the lobby, so I had to walk down a flight and then find another set of stairs to finish my descent. The elevators seem to open, too, no matter which direction you have indicated, so I often found myself rising to the very top floor (28th) when I had tried to go down. The pools were always crowded and did not lend themselves to swimming - they are small and shallow, better for getting wet. The beach directly in front of the hotel is crowded, too, and I found out when I sat on a chaise lounge one day that you must pay 150 pesos (more than ten US dollars) for a whole-day rental. Frankly, that is simply too much to endure when you are already paying so much for the room, the parking and the food. Someone mentioned the nightly band and the fact that the music carriers. It is true, and being on the third floor I felt like I was sitting in the opera pit, but I am a night owl, and the band was always done by midnight, so it didn't really bother me. The wi-fi in-room internet access, which I thought was a plus, and one of the reasons I chose this hotel, was so slow that I could not watch any videos at all. Even a three-minute video clip took half an hour to download. The Skype therefore was also not very good. Since I was using Skype to keep in contact with my family, that was a further irritant. There are, as some have pointed out, many restaurants within walking distance, but I was unimpressed overall with the quality of the food, with very few exceptions. Even when I ate Mexican food, I thought it was nowhere near the best Mexican food I have had in Mexico. ne last thing I would like to mention: I find the hotel's practice of giving these pro forma responses to people's negative reviews a little creepy, and it definitely does not endear me further to the hotel management. If the hotel were serious about fixing its reputation, it could (and should) take steps to address the shortcomings being pointed out. These little "we're-sorry-you-had-a-bad-experience-at-our-hotel" kind of apologies are disingenuous and do nothing to convince me that they are sincere in taking the criticism to heart with an eye toward implementing positive changes.
- Official Description (provided by the hotel):
- The Gran Plaza Hotel Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more less
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- Also Known As:
- Crowne Plaza Acapulco Hotel Acapulco
- Acapulco Crowne Plaza
- Crown Plaza Acapulco