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“First-class Acapulco accommodations in Room 407”

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Hotel Acamar Acapulco
Ranked #99 of 168 Hotels in Acapulco
Reviewed March 11, 2008

I can't imagine better accommodations in Acapulco for the money than we got when we were relocated to room 407. The staff were unbelievably accommodating and there were plenty of people who spoke excellent English to help us. We lost a wallet (no fault of theirs) and then had to leave early because of a death in the family, and through it all the staff were exceptionally patient and helpful. I don't have enough words to express our appreciation for all they did for us.
Our room was huge as was the deck which was equipped with comfortable cushioned lounge chairs, a sink and even a gas grill which we never used. It was so pleasant on the deck with its million-dollar view, that we spent more time there than at the beach or the pool.
One of the reasons we chose this hotel over those on the "strip" was because of its location in the traditional section of Acapulco, and we loved its local color with vendors selling all manner of stuff. There's not a great selection of restaurants to choose from, but getting to other parts of Acapulco by bus was simple, even for older folk like us who don't speak much Spanish.
I highly recommend this hotel for anyone who wants an affordable, authentic vacation in Acapulco.

Stayed: February 2008
1  Thank wldtrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 - 22 of 80 reviews

Reviewed March 29, 2007

I really do like the Acamar. I've been to Acapulco 37 times and stayed in lots of different hotels throughout the city but once I found the Acamar, I never wanted to stay anywhere else. It's away on the West side of the city, far from the noise of the strip and on the best beach in the city. The front of the hotel is right on the Costera where lots of busses and taxis pass and can take you easily to anywhere in the city. The back is right on the beach just a couple of steps down from the pool. Every room is a kitchenette and the beachfront rooms are fabulous. The fourth floor oceanside rooms have huge balconies and the fifth floor balconies are very large as well. Sixth floor balconies are small but enclosed in tinted glass sliding windows that when open give a great view and when closed trap the air conditioning so in the heat of the day your balcony can be ice cold. A few of the rooms are not great but unless they are sold out they seem very willing to switch people to a better room.

  • Stayed: March 2007, traveled solo
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8  Thank CoolestBreeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2007

We just returned from a week at the Acamar Beach Hotel in Caleta. We chose this location because we didn't want to stay on the Bay strip with the towering hotels, noisy bars and clubs, which is more reminiscent of Miami Beach.

Caleta is gorgeous and the hotel was very clean and the staff were friendly and spoke enough fractured English to make themselves understood. We didn't stay in the famous room 507 but we did have a beautiful ocean view, large terrace with kitchenette and a 20-litre bottle of purified water, fruit and a bottle of wine compliments of the hotel, which was a very nice touch. Incidentally, all the "07" rooms are large.

Caleta is very close to the cliff divers (a show well worth seeing) and only a short bus ride from The Zoccalo -- a great place to eat and wander around in the evening. And, yes, you can flag down the buses right outside the hotel -- or anywhere -- just hold on to your spine and neck as these "buses" are more like tin cans on wheels and the drivers are crazy!

We have been to Playa Del Carmen and Puerto Vallarta but Acapulco is by far the most picturesque. And Caleta is "real" Acapulco. If you want to see Acapulco in all its splendour, take "The Acaray" boat cruise. We took the 4:30 - 7:00 p.m. cruise which included the magnificent sunset.

The weekends are busy with noisy Mexican tourists and the hotel could use a bar but there is La Cabana right next door, which serves decent food and drinks.

It was scorching hot and very humid every day but was very pleasant when the fierce sun went down. We didn't see our Sunquest rep the entire trip and did feel somewhat stranded.

An all-inclusive would do well in Caleta as there isn't too much to do after 9 p.m. We took the bus several times to Zoccalo or to the Strip.

Quite a few of the Torontonians in our hotel stayed for 2-4 weeks. For us, 1 week was just right.

Stayed: January 2007
8  Thank RuthToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2007

We just returned from a vacation in Acapulco. We loved Acapulco, the people, the buses, and the weather. However the Acamar was a huge disappointment and anyone who would rate it as a 31/2 star hotel has never stayed there. It was shabby at best and actually in our opinion it was a dump. I almost cried when the tour bus dropped us off. There was no hot water, at best there was lukewarm water dribbling from the taps a few times, but mostly there was nothing coming out of the tap at all. It was cold showers for the duration of our trip. We were provided with two threadbare towels and only after tipping were three fluffy towels provided. The staff was very friendly but no-one spoke nor understood English so communicating needs was difficult. The pool was very small and did not look clean enough to use and good luck trying to find a piece of beach to sit on. If you expect absolutely nothing from a hotel then you will be satisfied but in our opinion it does not even come close to meeting acceptable standards.

  • Stayed: January 2007, traveled as a couple
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4  Thank tripsterontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joseluisalvarez, Sales Executive at Hotel Acamar Acapulco, responded to this reviewResponded March 3, 2008

Dear guest.

We thank you very much for your review and I can asure you we work hard and put our effort to improve many services at our hotel. Constant training to our personel is being offered as well as many indoor and outdoor fixings are being made. We apologyze for any inconvenience and we invite you to visit us again when you soon come back to Acapulco.


Jose Luis Alvarez
Sales Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2006

No resturant except on weekends. Rooms very hot and had to beg tor wash cloths.Only one decent resturant in area. View was excellent. Very little English cable and no remote for TV. Also no shampoo first night. Rooms were clean. Staff was very friendly and helpful.

Stayed: November 2006
2  Thank Timmietidewater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Miami, FL
Reviewed April 27, 2006

Hotel Caleta is on the Western Edge of Acapulco, away from the main strip of discos and bars (though cabfare to the main strip is only 20-30 pesos), on a family-friendly pointe called Playa Caleta. Beautiful beach on an inlet between main Acapulco Bay and Isla. Easy to take boats to Isla for better, less-populated beaches. Boats leave from less than 1/4 mile from the hotel, cost about 50 pesos-- or get a fisherman to take you across for closer to 10.

Hotel itself was breathtaking. Gives a feel of "old mexico" and does not resemble tradional Los Cabos resorts, for example. Room was very comfortable, though sparsely decorated. Balcony was a huge shaded terace overlooking the ocean that was larger than my entire hotel room. The showers are wonderful, and there is cable TV with a good selection of channels in English.

Restaurant was very tasty, offered reasonably priced fare throughout the day. Breakfast should not be skipped-- it was my favorite meal while eating at the hotel.

Two swimming pools, one fresh water and one salt water, with very nice decks for laying out, and bars next to each of the pools.

Front desk staff was the best I could have ever imagined. Some do not speak the best English, but there is a fluent English-speaker present at each shift. Very good for helping with finding things to do around Acapulco, and suggesting discos and restaurants.

All in all, this hotel was the best part of my stay in Acapulco!! It provided a beautiful, quiet, and relaxing place from which to explore the city. Staying in the hotel provided me with beautiful beaches nearby and breathtaking pools stacked at the edge of the Pacific. Going out was easy, as cabs are plentiful and cheap-- less than $4 to get to the main Costera. Hotel Caleta provided the perfect relaxing place to be in Acapulco!!

  • Stayed: July 2005
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11  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2005

We stayed at the Acamar in 2002. We were the only gringos in the hotel and we LOVED it. OK its not 4 star but we only paid $40.00 US per night so what do you expect to get for that. In Australia you would only get a backpacker room.

Stayed: November 2002
7  Thank nozzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Acamar Acapulco

Address: Costera Miguel Aleman No. 26 | Fracc. Las Playas, Acapulco 39390, Mexico (Formerly Acamar Beach Resort)
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Acapulco
#30 On the Beach Hotel in Acapulco
Price Range: $53 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Acamar Acapulco 3*
Number of rooms: 134
Official Description (provided by the hotel):
The only hotel on Caleta Beach - it has the closest rooms to the ocean in all of Acapulco. ... more   less 
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Also Known As:
Resort Acamar Acapulco

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