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“Terrible hotel”

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Hotel Aristos Acapulco
Ranked #48 of 178 Hotels in Acapulco
Moscow, Russia
Level Contributor
120 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 563 helpful votes
“Terrible hotel”
Reviewed January 25, 2013

The hotel is far away from the city center and the sea, you need to go by car, in very high traffic. Unsafe location by night. The hotel is very old. Very basic hotel, this is not a hotel it is a hostel. The furniture is very old, linen gray, old, towels with holes, blanket with red spots.
Room in need of repair, bathroom plumbing is very old, rusty, not a pleasure to use. Light on the wall is broken and dangerous. Website was not accurate show photos.
The service was the worst I've ever had, and we travel a lot. The room had four beds (we were two), not a king, as booked (for a couple). After a quarrel, we changed the room. The room cleaning was pretty poor. Parking is not available, we left the car on the street
I do not recommend even for one night.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
18 Thank doberoscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
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English first
mnotreal
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2011

my mom and i went there in1986, and had a wonderful vacation. i plan on going abck in january 2012. the staff were very nice and this hotel is very quiet. for a real vacation!!

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brijit2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weslaco, TX
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 10, 2007

Visited Acapulco for the first time, was there for a convention. I am a new Mom and have not traveled in quite some time. I was a bit nervous that I would be in a very party area. Quite the contrary. This hotel is located at the far end of Acapulco, Which is the traditional side of Acapulco. "Very relaxing" and it was about minutes away from sites I wanted to visit like "La Quebrada". The hotel is beautiful, if your looking for flat screen TV's and art deco furniture, this is not the place for you. I loved that I walked toward the reception desk to check in and the lobby is partially open with this incredible view of the Acapulco Bay. The rooms had tile floors, everything is white with blue trimmings. Quite beautiful actually. The staff was very friendly and even had a driver take me to the airport at 5:00 am. I would definately love to go back to this hotel and recommend anyone to visit, the price is very reasonable and I like the classy look of a hotel.

  • Liked — The View from the room and the ambiance
  • Stayed March 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank deeherr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, CO
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 7, 2004

Warning!!! Warnging!!! Warning!!! Do not go near this place! My daughter and I spent one night there--Mar. 24th, '04-one night too many. Let's start at the front desk--nobody spoke English--nobody on the staff spoke English! After seeing the room I asked for twin beds--but couldn't make myself understood and at any rate I don't think they had them. The room was big, had a view, but as soon as we started checking things out we were aware of the lack of maintenance: doors off their hinges; inside of the doorknob broken; loose tiles in the floor; dirty walls; when I plugged in my hair dryer in the bath the entire socket began to pull out when I tried to remove it! The toilet was the worst. It must not have been vented because when you flushed it the smell of sewer gas filled the bathroom for a half hour or so. Then there's the location--way, way off the beaten track. No places nearby to buy food. The nearest beach was a fifteen minute walk away--Caleta beach--nice but small. Everything else is miles away. And here's another strange thing--in this entire 180 room hotel I don't think there were more than 6 or 7 other guests. When I finally got through to them that the room was unaceptable they did show me another room that looked a little better, but not much. Our travel agent transferred us to the Avalon Excaliber--a wonderful hotel, on the beach, excellent staff and we had a great time. Rating these two hotels: if the Avalon was a 10 the Aristos would be a .02. Even at $10.00 a night it would be overpriced. Even if they paid you to stay there you would wish you were someplace else. A complete dog. Avoid it at all costs.

  • Stayed March 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank WattOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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A TripAdvisor Member
Reviewed November 4, 2003

STAY AWAY. We went on a vacation to Cancun and we were suppose to stay in Cancun Plaza Condomiums, however, the Aristos hotel was also called Canun Plaza. To make the long story short, the cab dropped us off at Aristos Cancun Plaza and we showed the person at the front desk our confirmation for Cancun Plaza Condominiums, thinking that we were in the correct place. The person at the front desk looked at our reservation and then pretended to pull our reservation out of the box.
He then showed us to our room. We were there for four days until we realized that we were in the wrong place. The manager tried to bill us full price for the entire stay but we did not agree to that. Finally, he ended up giving us a better deal but we still had to pay. I figured that I would report this situation to Aristos national office and get the remaining money back but they didn't refund us either. The room was terrible to boot! These people are scam artists, stay away!

Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 24, 2002

We stayed here 4 years ago and thought it was quite good overall. The view was terrific. Food decent, rooms fine, bar below average. Easy bus service to downtown. They had a connection to the Playa Caletta (when we were there) which was where you were shuttled to the beach. The bar (drinks) at the Caletta were much better. Food about the same. Caletta walking distance to bull fights. I'd be happy to stay at the Majestic again but I haven't noticed any tour ops carrying it around here anymore. Again, the view was stunning.

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Aristos Acapulco

Property: Hotel Aristos Acapulco
Address: Avenida Pozo Del Rey # 73, Acapulco 39390, Mexico (Formerly Acapulco Majestic del Aristos)
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Swimming Pool
Hotel Style:
#20 On the Beach Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Aristos Acapulco 2.5*
Number of rooms: 199
Official Description (provided by the hotel):
Located in the traditional Acapulco, a few minutes from "La Quebrada" as well as "Caleta" and "Caletilla" beaches. Our hotel has two pools, where you can relax with your family, enjoy a cocktail at the pool bar and admire unforgettable sunsets. You could enjoy a great stay only in Aristos Hotel, either for pleasure or business trip,with the most spectacular view of Acapulco bay. ... more   less 
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Also Known As:
Majestic Del Aristos Acapulco

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