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“Excellent place but the services will kill you if you don't budget for them...”

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Banyan Tree Cabo Marques
Ranked #3 of 168 Hotels in Acapulco
Reviewed June 25, 2014

I got a nice villa for 375usd per night. Excellent service and a friendly staff that is always there to help. However, I ate the breakfast buffet and it was 95 usd for two people. The food was good nowhere near the quality I expected for the price. The hotel taxies are vey nice but cost about double the cost of a local cab. The laundry service was about 4usd per item (wash and dry). It was cheaper to just buy more underwear. Aside from that I was quite pleased. I've only stayed at one other place similar to the banyan tree (villa zollitude in Phuket Thailand). It was a cut above the banyan tree in every way but that not a hit on this place. I still enjoyed experience.

  • Stayed: June 2014, traveled as a couple
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2  Thank Cortez3fl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this reviewResponded June 28, 2014

Dear Valued Guest:

We wish to thank you deeply for taking the time to describe our facilities and services with the care you did.

I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is to make our guests, repeat guests.

I have taken note of your observation, be sure a follow up is taken on your notes.

I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques.

Sincerely,


Jose Portocarrero
General Manager - Banyan Tree Cabo Marques

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 - 144 of 570 reviews

Reviewed June 19, 2014

Just as advertised, the entire Banyan Tree Cabo Marques is not just a get-away, but an experience. The resort is located in a semi-remote area between the new and the old Acapulco. This makes it accesible by car via Mexico City, which is a great plus. But the most important thing about the place is the feeling of isolation. You need not fly half the world to feel "away". This Banyan Tree takes care of that feeling for you.

When you enter its premises, you already feel somewhere away from people. Except for the natural sounds and soothing music, it's completely noiseless and relaxing. We had a Pool Villa with a view to the pacific that was nothing short of spectacular. The room is first class, well decorated and spacious. The pool was just the right hot, and the deck with the hammock is perfect for having a drink or reading a book.

I'd recommend bringing a few snacks and beverages with you to enjoy at your room as the food can be a bit pricey. However, don't miss out on at least one of the restaurants. We had room-service dining one night, and had dinner at Saffron the second one, which was excellent.

The only area of improvement is in-room music. The room has a Speaker with an iPhone dock which cannot fit any of the newer version Apple devices (maybe they have adapters, we didn't ask). My recommendation is to install a multi-room sound set (bathroom, bedroom, pool deck) to which one could connect through headphone jack or bluetooth. We had this in one of the resorts at our honeymoon and it was the perfect touch. That is in no way a disadvantage to the experience.

This Banyan Tree is a perfect spot for honeymooners, wedding anniversary or "spoiled" get-away. The Banyan Tree Cabo Marques is a place to try at least once, especially if you live in Mexico. We will surely be back.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with BanyanTree.com
3  Thank ebayb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this reviewResponded June 23, 2014

Dear Banyan Tree Cabo Marques Guest,

We wish to thank you for taking the time to describe our facilities and services with the care you did.

It is very gratifying for the Banyan Tree Cabo Marques family to read throughout your comments and realize that your stay with us was pleasant enough to spend your time sharing the experience with others.

I have taken note of your observations, be sure a follow up is taken on them.

I look forward to welcoming you back to Banyan Tree Cabo Marques soon.


With my best regards,


Jose Portocarrero
General Manager - Banyan Tree Cabo Marques

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

This is my first stay in a Banyan Tree so, I guess they all have excellent service, and prices are the same range. The villas are beautiful, each one of them has a spacious room and bathroom with amazing views and private terraces with pool. The SPA is very nice, but the amount of different massages you can get can be confusing at the end I chose the Sukothai and it was an amazing 90 minute massage but a little painful, I’m more inclined to a very soft pleasant massage. It has three amazing restaurants where the food is excellent quality and very nice. I stayed for two nights and it was enough because besides the Spa, and the very nice food and the very nice Villas, you have no access to a beach and it can get boring…But then again for three very romantic days is perfect. When you are at your private pool you can enjoy of the exotic birds and the very funny badgers that come to see if there is any food, take care of your belongings because they take everything the find.

Room Tip: Ask for water facing rooms
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  • Stayed: May 2014, traveled on business
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1  Thank AlexaNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this reviewResponded June 18, 2014

Dear Banyan Tree Cabo Marques Guest,

On behalf of all the Cabo Marqués family we Thank you for your feedback and the great way
you describe Our hotel and services via TripAdvisor.
We are really happy and we appreciate that you noticed all the details we had to make your stay memorable.

We hope to see you soon and we would be delighted to make you feel part of the Banyan Tree
Cabo Marques family, our Sanctuary for the Sense!

With my best regards,

Jose Portocarrero
General Manage
Banyan Tree Cabo Marqués

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2014

Banyan Tree is the definition of bliss. The people at Banyan are the nicest folks in the world and will make sure you feel special. From the villa to villa buggie rides, ocean views, the spa, & Saffron--you cannot have a bad time.

See Rubi for a lovely massage!
See Diego at Saffron for a wonderful dinner experience!
See the entire Banyan Tree staff for anything you need!

I can't wait to visit again!
Gracias siempre!

Room Tip: Ask about Pacific views or Cabo Marques views--both are lovely.
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  • Stayed: June 2014, traveled as a couple
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Thank Demi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this reviewResponded June 17, 2014

Dear Banyan Tree Cabo Marques guest,

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments about our hotel services and associates.

Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your comments with others via TripAdvisor.

We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future.

Sincerely,


Jose Portocarrero
General Manager
Banyan Tree Cabo Marques

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2014

The hotel is really beautiful and comfortable. It was a very nice experience! The views from the Villa are amazing and the private pool is wonderful!!!
Safro restaurant delicious and very romantic!!!!


Room Tip: Pool Village Ocean View
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  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with BanyanTree.com
1  Thank Monica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose P, Gerente at Banyan Tree Cabo Marques, responded to this reviewResponded June 17, 2014

Dear Bantyan Tree Cabo Marques Guest,

I would like to thank you for taking the time to write on TripAdvisor about your experience regarding your recent visit to our Sanctuary for the Senses, and also for the good comments about our service and the Saffron Restaurant.

We invite you to visit us again in Banyan Tree Cabo Marques and enjoy our different dining options. In the meantime, thank you again for sharing your experience with others.

We look forward to welcoming you back to Banyan Tree Cabo Marques soon.

Sincerely,

Jose Portocarrero
General Manager
Banyan Tree Cabo Marques

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2014

Banyan Tree is truly amazing. We spent 7 gorgeous days here and everything exceeded our expectations. The villa's are divine, service is just wonderful,, and the restaurants are exceptional. We also had an in villa bbq on our final night which was really special. If you're looking for a romantic and relaxing location you cannot go past Banyan Tree Cabo Marques.

Room Tip: Make sure you wear insect repellent. The mosquitos bite loved us.
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with BanyanTree.com
Thank Megan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this reviewResponded May 26, 2014

Dear Valued Guest:

We wish to thank you deeply for taking the time to describe our facilities and services with the care you did via TripAdvisor.

I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is to make our guests, repeat guests.


I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques.

Sincerely,


Ricardo Suarez
General Manager - Banyan Tree Cabo Marques

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2014

Superb personal attention in all hotel areas, really top SPA with beautiful and elegant installations, very expert therapists, fantastic rooms with personal swimming pool, great staff, good food. We are comparing with equivalent hotels like 4Seasons Bora Bora/ St Regis and Rosewood ressorts and we must say that as overall result this facility is one of the best worldwide

Room Tip: ask for a ocean view suite
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com
Thank Pietro R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this reviewResponded May 26, 2014

Dear valued guest,

We thank you immensely for taking the time to share your experience on TripAdvisor.

We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you.

Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco.


We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion.

With kind regards,


Ricardo Suarez
General Manager-Banyan Tree Cabo Marques

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Cabo Marques

Address: Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Acapulco
#2 Family Hotel in Acapulco
#2 Spa Hotel in Acapulco
#3 Luxury Hotel in Acapulco
Price Range: $382 - $1,108 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Cabo Marques 5*
Number of rooms: 45
Official Description (provided by the hotel):
Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marques, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring cliff-side views, of Acapulco Bay and the Pacific Ocean. The resort boasts a distinctively Asian flavour, with steeply pitched roofs, wide eaves, and the entire villa built on stilts. ... more   less 
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Also Known As:
Banyan Tree Cabo Marques Hotel Acapulco

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