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“Stellar Service - already planning a return”

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Banyan Tree Cabo Marques
Ranked #3 of 179 Hotels in Acapulco
Smyrna, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Stellar Service - already planning a return”
Reviewed April 26, 2014

Spent a week solo back in October. Let me start by saying the service is out of this world. It's like they anticipate your every need. Not once did I have to ask for something. They were always on top of things. As a business traveler who deals with subpar service weekly the bar is set very high and Banyan Tree definitely exceeded my expectations. I enjoyed a private ocean front villa and outside of dining on site / fitness room hardly ever left my villa. Private heated plunge pool = paradise. I visited during low season and felt like I had the resort all to myself. Made some friends at the bar and realized one of the bartenders also lived in Atlanta a while back. Small world. The only downside are the badgers who come out in the evening. Although a quick clap of the hand will send them scurrying they are a bit of an annoyance when you just want to lay out or dine in the evening. Overall, a great experience. I'd definitely return!!!

Room Tip: Definitely go for an ocean view room. Oceanfront not needed however they do offer a better view. Tho...
See more room tips
  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, April 28, 2014
Dear valued guest,

We thank you immensely for taking the time to share your experience on TripAdvisor.

We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you.

Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco.


We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion.

with my best regards,

Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

505 reviews from our community

Traveler rating
    420
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
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  • German first
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English first
Oregon
Level Contributor
222 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed April 19, 2014 via mobile

This hotel, as most Banyan Tree properties, is set in a private area at the end of the puerto marques mountain, with looks to three different spots (diamante, horizon and pichilingue bay). The hotel is completely private with only a few villas, I believe less than 50. We had dinner at the Saffron Restaurant, totally worth the experience as far as setting, food quality, and gourmet thai dinning. Portions may be small for the premium price you pay. This place is also excellent for sunset views.
Our only comment is that our waiter asked for the tip when the 15% service was already charged into our bill as standard, unfortunately we realized this too late.

Stayed April 2014, traveled with family
Helpful?
Thank MEM22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, April 23, 2014
Dear Guest,

On behalf of the Banyan Tree Cabo Marques family, I would like to thank you for taking the time to give your comments following your stay with us.

Our goal of creating an Asian Sanctuary for the Senses here in Acapulco at the Banyan Tree Cabo Marques, and it is very satisfying to know that we are on the right track.

We have taken action regarding your comments on the menu and food portions and cost. Just for clarification, the amount of the service charge is 15% and it covers the expected tip.

Once again I appreciate your preference in choosing us, and I look forward of hosting you again in the near future.

Sincerely,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 14, 2014 via mobile

My husband, son and I thoroughly enjoyed our stay at this stunning property. The room, amenities, service and attention were all very special and the views are stunning. We stayed in Villa 204 and loved the view.

The restaurants were all quite good although we were a bit surprised by the rather inattentive service at Saffron, but the quality of the food was excellent.

A session or two at the Spa is an absolute must.

Stayed April 2014, traveled with family
Helpful?
Thank C O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, April 15, 2014
Dear Valued Guest,

I would like to thank you for taking the time to write on Trip Advisor about your experience regarding your recent visit to Banyan Tree Cabo Marques, and also for the good comments about our service and hotel facilities.

Your comments regarding the service at Saffron restaurant have been discussed with the Food and Beverage Director for his review. Your remarks are very much appreciated as they help us improve both our service and our product.

We invite you to visit us again in Banyan Tree Cabo Marques and enjoy our different dining options. In the meantime, thank you again for sharing your experience with others.

We look forward to welcoming you back to Banyan Tree Cabo Marques soon.

Sincerely,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zihuatanejo, Mexico
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 13, 2014 via mobile

I own a boutique hotel in Zihuatanejo so I'm a bit picky when it comes to hotels. Banyan Tree was one of the best hotels I've stayed at. Rooms where unique, amenities fantastic and the Spa was amazing. We got a 3 hour massage the first day and a 90 min Thai massage the next. Must try both.

Food was a bit pricey but it's what I expect at a resort like this. Breakfast in the morning was very nice and generous.

Great place to stay if you want to spend a relaxing getaway in complete luxury.

Stayed April 2014, traveled as a couple
Helpful?
2 Thank JMM15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, April 14, 2014
Dear Guest,

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments about our hotel services and associates.

Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your comments via TripAdvisor.

We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future.

Sincerely,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 12, 2014

My husband & I went here for our anniversary and it met every expectation. The property is in a beautiful location and we felt completely pampered by everyone there. The service truly is superb. And we marveled at how everyone was so well trained to tend to your every needs. The only downside is that it is not on the beach, but the hotel does offer a shuttle service if you want to go to beach along with a cabana rental. But because it is on a cliff, the view is beautiful.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank mjyum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, April 14, 2014
Dear guest,

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments about our hotel services and associates.

Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your comments with us.

We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future.

Sincerely,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
315 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed April 10, 2014

One of those hotels where all you want to do is never leave your room! The views from every part of the villa are beautiful; the staff is incredibly helpful and friendly and the service is outstanding!

Room Tip: 402 is quite private
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, April 11, 2014
Dear valued guest,

We thank you immensely for taking the time to share your experience on TripAdvisor.

We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you.

Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco.


We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion.

With kind regards,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 9, 2014

The room was wonderful. The food is good but expensive. The view of the Marques bay form the private pool is beautiful and the staff make your stay very pleasant. Highly recommended for anniversary, or honey mooners



  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank Condesahotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, April 11, 2014
Dear Valued Guest,

We wish to thank you for taking the time to describe our facilities and services with the care you did.

It is very gratifying for the Banyan Tree Cabo Marques family to read throughout your comments and realize that your stay with us was pleasant enough to spend your time sharing the experience with others.

I have taken note of your observations, be sure a follow up is taken on them.

I look forward to welcoming you back to Banyan Tree Cabo Marques soon.

With my best regards,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Cabo Marques

Property: Banyan Tree Cabo Marques
Address: Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Acapulco
#2 Spa Hotel in Acapulco
#2 Family Hotel in Acapulco
#3 Luxury Hotel in Acapulco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Cabo Marques 5*
Number of rooms: 45
Official Description (provided by the hotel):
Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marques, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring cliff-side views, of Acapulco Bay and the Pacific Ocean. The resort boasts a distinctively Asian flavour, with steeply pitched roofs, wide eaves, and the entire villa built on stilts. ... more   less 
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Also Known As:
Banyan Tree Cabo Marques Hotel Acapulco

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