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Banyan Tree Cabo Marques
Ranked #2 of 178 Hotels in Acapulco
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great stay”
Reviewed April 9, 2014

The room was wonderful. The food is good but expensive. The view of the Marques bay form the private pool is beautiful and the staff make your stay very pleasant. Highly recommended for anniversary, or honey mooners



  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank Condesahotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, April 11, 2014
Dear Valued Guest,

We wish to thank you for taking the time to describe our facilities and services with the care you did.

It is very gratifying for the Banyan Tree Cabo Marques family to read throughout your comments and realize that your stay with us was pleasant enough to spend your time sharing the experience with others.

I have taken note of your observations, be sure a follow up is taken on them.

I look forward to welcoming you back to Banyan Tree Cabo Marques soon.

With my best regards,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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517 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
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English first
London
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 2, 2014

This hotel provides absolute luxury in all respects. The accommodation is perfect, the staff are delightful and it is extremely well managed. Guests are made to feel very special. To have a private villa with its own decking and pool overlooking the glistening Pacific surrounded by a sub-tropical garden with all amenities to hand is heaven indeed.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank buitenverwachting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, April 4, 2014
Dear Valued Guest:

We wish to thank you deeply for taking the time to describe our facilities and services with the care you did with other via TripAdvisor.

I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is to make our guests, repeat guests.

I really appreciate your review and it will be an honor for us to welcome you back to our Sanctuary for the Senses.

Sincerely,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 24, 2014

Banyan Tree Cabo Marques is a piece of heaven on earth! We stayed at the resort in March. The property is very well managed. The buildings and villas are full of characters, blending Asian flavours into all the design. The villas are secluded, tastefully decorated and very comfortable. Staff are warm, welcoming and very professional.

We dined at all three restaurants at the resort. All of them are excellent, with delicious food and great service. I love having breakfasts at La Nao restaurant, with beautiful tropical birds singing around us. Saffron is one of the best Thai restaurant I've ever experienced throughout my travels. Dining at Saffron is not just eating, it's an experience; looking at the villas standing on a cliff overlooking little dim lights from lobster fishing boats sitting in the Pacific Ocean down below. Las Rocas offers refreshing drinks, fresh seafood, and a lounge area right beside the ocean. We spent a relaxing day exploring the rocks and watching crabs running away from us.

We spotted a damaged railing the same day we were lounging around by Las Rocas, probably from people pushing it or corrosion from salty wind and hot sun. My boyfriend almost fell over the deck. We informed the front desk as soon as we could to prevent anybody from getting injured. Mr. Ricardo Suarez, GM of the resort, thanked us in person the next day while him and a engineer were on their way to take care of the issue. Mr. Suarez dealt with the issue in a very classy manner. I'm very impressed by the quick response! It shows the management of the resort cares very much about their guests and the reputation of the brand; they are proud of their jobs and the resort.

I've stayed in many hotels around the world, Banyan Tree Cabo Marques definitely deserves its 5 stars. Thanks Mr. Saurez and all the staff for making our stay an unforgettable one. I'm already missing sitting in our private infinity pool enjoying the breathtaking sunset and lounging at the resting area in the lobby overlooking the steep cliff and listening to the crashing waves. This place is so serene it's the ultimate place for relax and decompress. I'd definitely recommend this resort to anyone and I'd definitely return to Banyan Tree Cabo Marques in beautiful Acapulco.

Room Tip: All rooms are great!
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EstrelinhaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, March 31, 2014
Dear Valued Guest,

We wish to thank you for taking the time to describe our facilities and services with the care you did.

It is very gratifying for the Banyan Tree Cabo Marques family to read throughout your comments and realize that your stay with us was pleasant enough to spend your time sharing the experience with others.

I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is to make our guests, repeat guests.

I look forward to welcoming you back to Banyan Tree Cabo Marques soon.

With my best regards,

Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
104 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 16, 2014 via mobile

To celebrate our anniversary we decided to spend a weekend in Acapulco and try out the Banyan Tree Hotel. Truly an experience the location is beautiful, unique. As well as the service all staff is very efficient and ready to assist you. I tried a Thai massage in the spa. In shirt wow what a nice experience!!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R2ro55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, March 18, 2014
Dear Banyan Tree Cabo Marqués Guest,

Thank you for sharing your review following your Stay at our Sanctuary for the Senses in sunny Cabo Marqués!

We are all delighted to read you enjoyed your stay, especially celebrating your Anniversary!

On behalf of the Banyan Tree Cabo Marqués family we all look forward to being able to welcome you back very soon. Please do not hesitate to let us know when we can arrange your details for you.

Sent with our best wishes.


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
League City, Texas
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 15, 2014

If you're looking for escape, relaxation and first class service you will find it here. Best service and staff we have experienced in our travels to Mexico. Rooms are clean and well serviced daily with great views, food is outstanding and the property is very well maintained. You feel like you are the only ones here and the entire staff is at your service. Will definitely be back. Much respect to the staff and thank you for a great stay.

Room Tip: We walked the entire property and don't think you could go wrong with any of the villas. Stayed...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, March 18, 2014
Dear Valued Guest:

On behalf of the Banyan Tree Cabo Marques family I wish to thank you for the opportunity you have given to us by staying in our Resort.

We sincerely appreciate your kind comments in regards to our staff and service. We humbly work very hard every day to provide our guests “remarkable experiences”.

I look forward to having the opportunity of welcoming you back to Banyan Tree Cabo Marques soon.

Warm regards,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
1 review
Reviewed March 14, 2014

Excelente Place! There is no better and nicer hotel in Acapulco. Beautiful.

some difficulties with services, such as room service. The SPA is Excellent and Restaurants OK.

I had some problems regarding noise but the problem were other guests.

Thanks


  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank Leon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, March 18, 2014
Dear Banyan Tree Cabo Marqués guest,

I would like to thank you for taking the time to write about your experience with us and for your high commendation on our service.

Your remarks are very much appreciated as they help us to improve both our service and our product and I want to share with you the actions we are taking for your comments.

We look forward to your return to Banyan Tree Cabo Marques and to having the privilege of being of service to you again soon.

Sincerely,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico
Level Contributor
288 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed March 9, 2014 via mobile

Gorgeous views, great service, clean rooms, your own pool, privacy, all you can ask for in a hotel. I was incredibly impressed. We went with small kids (usually not ideal at such hotels) but they were very accommodating. The breakfast buffet is incredible and even if you're not a guest you can go there. The spa was very, very good. All staff are rotated around the world. I will definitely be back!

Stayed March 2014
Helpful?
1 Thank MexChilanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, March 18, 2014
Dear Banyan Tree Guest,

On behalf of the team at Banyan Tree, we wish to thank you for your gracious comments about our resort, food, views and service.

With humility we know that we need to work hard everyday to deserve compliments like yours and we will need to have at all times a high level of dedication and commitment if we want to compete with the best.

Banyan Tree Cabo Marques family is a dedicated and professional team infinitely grateful for your comments.

We look forward hosting you in a near future.

Sincerely,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Cabo Marques

Property: Banyan Tree Cabo Marques
Address: Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#2 Spa Hotel in Acapulco
#2 Family Hotel in Acapulco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Banyan Tree Cabo Marques 5*
Number of rooms: 45
Official Description (provided by the hotel):
Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marques, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring cliff-side views, of Acapulco Bay and the Pacific Ocean. The resort boasts a distinctively Asian flavour, with steeply pitched roofs, wide eaves, and the entire villa built on stilts. ... more   less 
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Also Known As:
Banyan Tree Cabo Marques Hotel Acapulco

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