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“Truly amazing!”

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Banyan Tree Cabo Marques
Ranked #3 of 168 Hotels in Acapulco
Level 6 Contributor
143 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Truly amazing!”
Reviewed December 15, 2013 via mobile

Our sixth month anniversary at the Banyon Tree was nothing less than extraordinary! The staff where attentive to our every need. When we needed something, they where there, no exception!
The villa was beautiful, along with our private pool.
The spa was delightful and sooo relaxing.
If you stay here, I guarantee you will be delighted!

Stayed December 2013, traveled as a couple
Helpful?
Thank Gregdglen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, January 2, 2014
Dear valued guest,

We thank you immensely for taking the time to share your experience on TripAdvisor.

We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you in every area.

Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco.

We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion.

With kind regards,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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544 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Acapulco, Mexico
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 13, 2013 via mobile

Banyan Tree is an experience in this famed resort. When you arrive to the resort, you are welcomed with flowers everywhere, smiles from your hostess a cold towel to freshen up and a drink. The staff is well chosen, attitude and manners first. They make you feel very welcome and appreciated, before you know you are driven in a noiseless golf car to your private villa, where paradise continues. Our private pool, with a view to gorgeous and stunning sunsets was fabulous, a tub with a view and soft towels and linen, goose feathered pillows compliment the experience, the rooms are done in very good taste. Great internet service. There is a Sala by the pool, where you can have your private breakfast, lunch or dinner. At night don't miss Saffron, the best Thai restaurant in Acapulco, Oriental dishes are prepared by their true Thai Chef, we have been in Thailand and wanted a couple of dishes that were not in the Menu, they were very accommodating and prepared them for us. Overall Banyan Tree was quite an experience, we will be back many times

Stayed January 2013, traveled as a couple
Helpful?
5 Thank ovelisko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, November 28, 2013
Dear Banyan Tree Guest,

Thank you very much for your thoughtful comments regarding your most recent visit to our Sancturary for the Senses.

I can’t think of a better way to start my day than hearing from guests who not only enjoyed their time in our hotel but have taken a moment to comment on our staff. It is always wonderful to receive comments such as yours !

Thank you again for taking the time to write. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future.

Sincerely,

Ricardo Suarez
Banyan Tree Cabo Marqués - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 20, 2013

From the location perched on the cliffs over the bay, to the villas each with infinity pools, the outstanding staff and service - I could find no fault.
The views are breathtaking, and the food is to die for

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank Collin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, October 29, 2013
Dear guest,

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments about our hotel services and associates.

Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your comments with us.

We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future.

Sincerely,

Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mexico DF
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2013

This is another magnificent Banyan Tree with superior design and total care for details. The villas are fantastic and if you choose one with a full view of the bay, the sights are wonderful.
Beware of the restaurant prices as at Saffron they add both 16% VAT and 15% service charge, plus they expect you to leave an additional tip. Otherwise is one of the best places I have ever stayed at.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank Mario A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, October 29, 2013
Dear Banyan Tree Guest,

On behalf of the Banyan Tree Cabo Marques family, I would like to thank you for taking the time to give your comments following your stay with us.

Our goal of creating an Asian Sanctuary for the Senses here in America at the Banyan Tree Cabo Marques.

We have taken action regarding your comments on the menu and food costs at Saffron Restaurant. Just for clarification, the amount of the service charge is 15% and it covers the expected tip. The other 16% charge is the local tax.

Once again I appreciate your preference in choosing us, and I look forward of hosting you again in the near future.

Sincerely,

Ricardo Suarez
General Manage
Banyan Tree Cabo Marques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed September 23, 2013

This is the best hotel in Acapulco. The view from our villa was outstanding even if you are in the bathtub. The sunset was spectacular!
You can stay all day long at the pool which also overview the complete bay
It was so romantic, quiet and pleasant to stay there. We love it!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, September 24, 2013
Dear Valued Banyan Tree Guest

It is very gratifying for the Banyan Tree Cabo Marques family to read throughout your comments and realize that your stay with us was a memorable one. We wish to thank you for sharing the experience with others.

I look forward to welcoming you back to Banyan Tree Cabo Marques soon.

With my best regards,

Ricardo Suarez
Banyan Tree Cabo Marqués General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 16, 2013

My wife and I stayed 6 days at the Banyan Tree in Acapulco for our honeymoon. The hotel and staff are immaculate and the food is amazing. I will share a few highlights about our stay here.

The Resort:

It is the best place to be in acapulco. Close to the airport and close to Marques beach and as well as the main strip of Acapulco. Banyan Tree has a private beach located by 10 minute ride that you can set-up if you would like to swim in the ocean. The lobby has an amazing view of the whole pacific ocean and as soon as we arrived we were greeted and provided with refreshments. I have never seen a resort this clean and well kept. They really care about the tiny details.

Villa:

We stayed in villa 405 named Copal and this is the best villa they have. It is a spa pool villa with a full view of the pacific ocean. The pool is large enough to swim in and the villa is located close to all the amenities. Each morning we would walk to have breakfast at La Nao, which is connected to the main lobby, or walk to the gym facilities where the spa is also located. The villa comes with everything. When we would go for breakfast they would clean our room and set up everything for us to enjoy the pool. For our honeymoon they put rose pedals all over the bed and gave us fresh fruit and drinks when we arrived in the villa. The coffee and water are complimentary as well as the fresh fruit. They also had a turn down service dimming the lights and getting the bed ready for sleep :) The Bed is AMAZING softest bed ever and our favourite part of the villa was each day they would give us different incense that smelt amazing. The decor was modern and suited the view and it is really spacious. The bathtub over looked the ocean and we had two rainfall showers. This villa is the most private villa as well as having the best view.

Service:

Best service I have ever experience. I will give you a few examples of how amazing the people are and how important service is. Each day when we went for breakfast or dinner or needed something brought to our villa, the staff already knew what we liked such as mango juice, or a specific meal we enjoyed. They already had our breakfast prepared before we even ordered it. For our honeymoon and romantic planning I was in contact with Paulina who is wonderful. She set up a dinner for us by the ocean during sunset with rose pedals and candle and prepared a specific dinner for us that catered to what we like to eat. The general manager met with us many times and thanked us personally and when we were leaving the whole resort came to wish us a safe trip. Honestly, they made you feel special and that is what you want when you visit a top resort.

Spa:

We both decided to get a spa during our stay and we ended up doing a facial, but don't be fooled this was a full body massage, plus a 30 min back massage and an 45 min facial! I called the spa and she came to our villa and recommended specific treatments for each of our skin types which was great. It was a great experience, we ended up going to the Spa instead of doing it in our villa because the resort was already empty and we wanted the full experience. Highly recommended!

Food:

Probably the best part of this whole experience was the food!! We had a buffet style breakfast at La Nao restaurant. Each morning they have fresh fruit, french/italian/spanish pastries, mexican style breakfast and much more. If you didnt want to try any of the breakfast buffet options don't worry just tell your waiter what you want and they will make it. I would order fish/shrimp tacos, mexican style omelettes and scrambled eggs, guacamole, whatever you want they will make it!!
Dinner was amazing, you can choose from both options of Thai food, spanish cuisine and all other types. If it is not on the menu and you want to try it dont worry just ask the waiter and they will make it for you! I wanted a real Mexican dinner and they made me enchiladas and tacos and etc. We also had our seafood dinner option from La Rocas restaurant if you like seafood and grilled food!

Sightseeing:

Acapulco is safe we went out more than once and spent a lot of time in the city and on beaches where only the locals went to. Here is my advice if you want to go sightseeing in Acapulco:
Based on a number of reviews we emailed Sebastian Hernandez of acapulcoforall.com at the last minute to book a city tour for the same day. He responded immediately and gave us a call in our villa to set everything up. His price is very reasonable and he is very trustworthy and knows his history! We were glad we did, I can´t say enough great things about Sebastian, beside a Great tour guide is great a photographer as well. He made us feel very much welcomed visitor to his country. He was fully knowledgeable in all aspects of the tour, filling in between the sites with amazing facts about the history and the people of this area. We had a private tour the whole day and ended it by watching the sunset and seeing the cliff divers. He is highly recommended by us.

Value:

We ended up going to Banyan tree in Acapulco at the beginning of Sept which is considered the low season. This is when you can find the best rates and feel like you have the whole resort to yourself because there are not a lot of people. For the price you pay to come to Banyan Tree, you will definitely feel that it is worth every dollar you spent.

I want to thank Paulina and Ricardo from Banyan tree for a wonderful stay. Without them it would not have been this memorable. If you are thinking of this place please just book it and go see for yourself you will not be disappointed.

Room Tip: 405 Copal Best view and close to the lobby and restaurants. the lower villas take a while to get bac...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Yusuf I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, November 28, 2013
Dear valued guest,

We thank you immensely for taking the time to share your experience on TripAdvisor.

We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you in every area.

Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco.

We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion.

With kind regards,

Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 13, 2013

Absolutely paradise, I love this hotel even though the price might seem high it is worth every penny. The facilities and the villas are amazing, the food although it is not cheap it is really good and most of all the staff and the treatment is amazing. Very recommendable for couples looking to relax, get a sun tan a do nothing for a couple of days. Not recommendable for children.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank Guillermo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, September 23, 2013
Dear Valued Guest,

Banyan Tree Cabo Marqués was created to be a place that stimulates the senses of our guests and visitors to find an unforgettable “Sanctuary for the Senses”.

The Banyan Tree Cabo Marqúes family appreciates to achieve this goal during your stay with us.

Thank you for sharing your experience with others, and I look forward to welcoming you back to Banyan Tree Cabo Marqués soon.

Warm Regards,

Ricardo Suarez
General Manager - Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Cabo Marques

Property: Banyan Tree Cabo Marques
Address: Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Acapulco
#2 Family Hotel in Acapulco
#2 Spa Hotel in Acapulco
#3 Luxury Hotel in Acapulco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Banyan Tree Cabo Marques 5*
Number of rooms: 45
Official Description (provided by the hotel):
Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marques, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring cliff-side views, of Acapulco Bay and the Pacific Ocean. The resort boasts a distinctively Asian flavour, with steeply pitched roofs, wide eaves, and the entire villa built on stilts. ... more   less 
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Also Known As:
Banyan Tree Cabo Marques Hotel Acapulco

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