We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Mexico's Best Hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Banyan Tree Cabo Marques
Ranked #3 of 179 Hotels in Acapulco
Mexico City, Mexico
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Mexico's Best Hotel”
5 of 5 bubbles Reviewed January 24, 2013

We just returned from another fantastic weekend at Banyan Tree Cabo Marques. Our previous stays have created lofty expectations and even those high standards were exceeded.

The villas are simply amazing. With stunning views from the bath tub, the bedroom, the deck and your own private pool, there's no need to ever leave your villa. The villas are spacious, luxurious, well appointed with amazing views.

The service is even more impressive. From GM Ricardo Suarez to Tania at the front desk to Executive Chef Alfonso de la Dehesa to bartender Lupita - everyone makes you feel as though you are the most important guest they've ever had. They are helpful, knowledgeable and friendly. The staff abound, but discreetly. Service is always available, but never intrusive. The perfect combination.

Already planning our return...

Room Tip: 410 has a great view across Puerto Marques - perfect for watching the Acapulco sunset. 604-607 face...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 3Ring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, January 31, 2013
Dear Banyan Tree Cabo Marqués Guest,

On behalf of the team at our Sanctuary for the Senses, we wish to thank you for your gracious comments about our resort and people.

With humility we know that we need to work hard everyday to deserve compliments like yours and we will need to have at all times a high level of dedication and commitment if we want to compete with the best.

Banyan Tree Cabo Marqués family is a dedicated and professional team infinitely grateful for your comments and we are delighted to have exceeded your expectations!

We look forward hosting you in a near future.

Sincerely,

Ricardo Suarez
Banyan Tree Cabo Marqués - General Manager
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

506 reviews from our community

Traveler rating
    421
    61
    11
    11
    2
See reviews for
101
290
13
20
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
mexico city
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 16, 2013

there is a new star in Acapulco, the one that shine the most. it is Banyan Tree Cabo Marques.
it is a wonderful place, to live the experience of the tropic inside a tropical garden with coatis, foxes and chachalacas. wild life for a luxurious wild resort where the sunsets never end and the sky is as blue as the sea. best resort on the pacific coast in Acapulco

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank patMexicoCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, January 31, 2013
Dear Banyan Tree Cabo Marqués Guest,

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments regardind the exotic life and paradisiacal landscapes that we have in our property.

Thank you for choosing our Sanctuary for the Senses and for taking the time to share your comments via TripAdvisor.

We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future!

Sincerely,

Ricardo Suarez
Banyan Tree Cabo Marqués - General Manager
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 6, 2012

A summary of my stay at Banjan Tree Acapulco is: Luxury + Exquisite service. My wife and I enjoyed very much the warm private swimming pool. The food was excellent in all restaurants of the hotel. The price is not low but the quality is high.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
4 Thank fernandoaO6241EG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, December 8, 2012
Dear Banyan Tree Guest,

We thank you immensely for taking the time to share your experience with others.

It is always a pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the high standards you have experienced.

I look forward to welcoming you back to Banyan Tree Cabo Marqués!

Warm regards,

Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
122 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed December 2, 2012

Despite a previously bumpy stay, we decided to give BT another try, expecting to use what we learned to avoid the same problems. Indeed it did help, but our second sojourn revealed other problems.

Communications from the front security to check-in had not improved. Upon arrival at the check-in, they did not know who we were, even though we were the only ones arriving at that time and had given our name to security. Why can’t security call up and let them know who is arriving?

We got the villa we wanted by selecting it during our reservation. However, we had not given them an exact time of arrival (we went by car) so they allowed the previous guests a late check-out, which made our check-in impossible when we got in at 4pm. BT team tried to resolve the issue by putting us into another villa.

Once in our villa, we did not have any problems until the day of our departure when we suddenly lost hot water. It took engineering staff the whole morning to fix the problem, which required them to take a part from the water heater of the neighboring villa. Once installed, they turned the water back on and left, without checking again that everything worked. A few seconds after they left, we heard the rush of water coming from underneath our villa, and found there was no hot water still.

We had then asked if it was possible to just go and take a shower in the fitness or spa facilities so we could get going, and the staff offered to move us to another villa. Nice offer, but not very logical considering we didn’t want to move all our stuff to another villa as we were getting ready to leave, esp. when it took them all of 10 more minutes to get engineering back to reconnect the pipes and stop the gushing water. Unfortunately, towards the end of our showers (10 min each), the hot water seemed to stop again.

Other communications issues we noticed: different departments giving differing information about facilities; e.g. spa team telling us a restaurant was closed when it wasn’t and when we didn’t ask, and no one else notifying guests about changes to the restaurant openings schedules.

As for the Thai restaurant, Saffron, we felt, the food noticeably improved from our previous stay – less fusion, and more authentic Thai.

Disappointed that a luxury resort that has been open for several years now, should still have such maintenance, communication and problem resolution issues.

Room Tip: If you want ocean you need to be specific as many rooms listed 'ocean front' are not.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Wanderkinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, December 4, 2012
Dear Banyan Tree Guest,

would like to express my sincerest apologies for our shortcomings.

I have noted your comments on our communications and the heater and have brought it up to
the attention of the relevant departments. Please be assured that I have taken your review seriously and proper investigations have been carried out. On the other hand, we are happy to note your satisfaction with our Saffron Restaurant.

We greatly appreciate the time and effort you took to review about your stay in Banyan Tree Cabo Marques. It is only through such comments that we are able to improve our services and do a better job in serving our guests.

Yours Sincerely,

Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 28, 2012

I have just visited the beautiful Banyan Tree Cabo Marques and it was my best experience in a Hotel.
They take care of every aspect for your complete comfort, since the moment of arrival you have the opportunity to look at a majestic view of the ocean, forget about any and all stress and begin to enjoy thai tranquility.
Pool Villas are perfect, for romance, really perfect.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
2 Thank The_Firefox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, December 4, 2012
Dear Banyan Tree Guest,

On behalf of the team at Banyan Tree, we wish to thank you for your gracious comments about our resort and service.

With humility we know that we need to work hard everyday to deserve compliments like yours and we will need to have at all times a high level of dedication and commitment if we want to compete with the best.

Banyan Tree Cabo Marqués family is a dedicated and professional team infinitely grateful for your comments.

We look forward hosting you in a near future.

Sincerely,

Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
183 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed November 26, 2012 via mobile

So this isn't a cheap hotel I'll tell you that, but they certainly make feel like royalty during your stay. They focus a lot in the details. The spa service is done by REAL Thai people and with no hesitation is maybe one of the best services I've ever had! We only tried La Nao and it was fair in taste. A little pricey for our taste and that is why decided to try other restaurants in Acapulco like Harrys or Shu (which I would recommend). The villas our fully loaded and if your concern is privacy you shouldn't have a problem!

  • Stayed November 2012
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victor I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, December 4, 2012
Dear Banyan Tree Guest,

Banyan Tree Cabo Marques was created for being a place that stimulates the senses of our guests to find a comfortable state of peace and relaxation. Our Associates provide a genuine care, and those elements together create this "Sanctuary for the Senses".

We truly appreciate to achieve this goal during your stay with us.

Thank you for sharing your experience with others, and I look forward to welcoming you back to Banyan Tree Cabo Marques soon.

With my best regards,

Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuernavaca, Mexico
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

Great private hotel! We were there for our aniversary and had a wonderful time. If I have to choose what was the best thing we tried, I would say: I you haven't had a Thailand massage, then you don't know what a massage is!

One recomendation: make sure there's no wedding going on at the hotel, or you won't be able to use the swimming pool, nor the Noa restaurant. Of course, you can use your own swiming pool at you villa and order room service.

Room Tip: Villas with ocean view, have more sunny hours.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carlosim66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, December 4, 2012
Dear Mr. Carlos,

Thank you for staying with us at Banyan Tree Cabo Marqués!

I have noted your concerns pertaining to wedding (event) experienced during your stay and I would like to personally apologize for the inconvenience caused.

It is only through such comments that we are able to improve our services and do a better job in serving our guests.

Thank you for your feedback and we look forward to be of service to you again.

With kind regards,

Ricardo Suarez.
General Manager
Banyan Tree Cabo Marques
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Acapulco hotels
1.5 mi away
Hotel Encanto
Hotel Encanto
#1 of 179 in Acapulco
5.0 of 5 bubbles 275 reviews
3.6 mi away
Pierre Mundo Imperial
Pierre Mundo Imperial
#8 of 179 in Acapulco
4.0 of 5 bubbles 680 reviews
4.3 mi away
Fiesta Americana Villas Acapulco
Show Prices
Show Prices
Show Prices
3.9 mi away
Princess Mundo Imperial
Princess Mundo Imperial
#10 of 179 in Acapulco
3.5 of 5 bubbles 1,620 reviews
3.8 mi away
Mayan Palace Acapulco
Mayan Palace Acapulco
#7 of 179 in Acapulco
4.0 of 5 bubbles 943 reviews
1.9 mi away
Quinta Real Acapulco
Quinta Real Acapulco
#26 of 179 in Acapulco
4.0 of 5 bubbles 112 reviews
Show Prices
Show Prices
Show Prices

Been to Banyan Tree Cabo Marques? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Banyan Tree Cabo Marques

Property: Banyan Tree Cabo Marques
Address: Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Acapulco
#2 Spa Hotel in Acapulco
#2 Family Hotel in Acapulco
#3 Luxury Hotel in Acapulco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Cabo Marques 5*
Number of rooms: 45
Official Description (provided by the hotel):
Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marques, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring cliff-side views, of Acapulco Bay and the Pacific Ocean. The resort boasts a distinctively Asian flavour, with steeply pitched roofs, wide eaves, and the entire villa built on stilts. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Priceline, Orbitz, Travelocity, Hotels.com, Cheap Tickets, Despegar.com, getaroom.com, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Banyan Tree Cabo Marques reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Banyan Tree Cabo Marques Hotel Acapulco

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing