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“Absolutely Amazing!”

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Banyan Tree Cabo Marques
Ranked #3 of 167 Hotels in Acapulco
Guadalajara, Mexico
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Absolutely Amazing!”
Reviewed August 1, 2012

We just spent 4 nights at Banyan Tree Cabo Marques and I must say that it's absolutely amazing! From the service to the quality of the villa, everything was perfect! The weather in Acapulco is just great as we had tons of sun which made our private villa even more enjoyable! The service team from the breakfast buffet was so nice and friendly and the Spa... Oh the Spa! Speechless... the Thai girls do a fantastic job! I've been to many upscale properties in Mexico: Ventanas, Saint Regis, Capella Ixtapa and I must say that the service from Banyan Tree Cabo Marques is something I had never experienced. No doubts to say this is the best small exclusive hotel in Mexico! Kudos to their team! I already look forward to returning to this hidden paradise in Acapulco!

Room Tip: Villa 407 is a hit! Amazing view and close to the restaurants and the spa.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Veneranda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, September 18, 2012
Dear Veneranda,

We thank you immensely for taking the time to share your experience on TripAdvisor.

We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you in every area.

Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco.

Regarding your comments about our spa, all of our therapists have intensive two year training in our Banyan Tree Spa Academies in Phuket, Thailand, is a great pleasure for us that you have enjoyed immensely your treatment at the Spa.

We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion.

With kind regards,

Ricardo Suarez.
General Manager.
Banyan Tree Cabo Marqués.
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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542 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
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English first
Saskatoon, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 23, 2012

We just returned to Canada from our one week honeymoon at the Banyan Tree Cabo Marques. We've been debating how to pronounce "Marques" ever since, but that's the only debate we've had regarding our fabulous trip to the Banyan Tree in Acapulco.

From the moment we stepped onto the resort we knew we had picked the right place for our vacation. There was at least one moment every day that exceeded our expectations. From service, to the quality of materials and ingredients, to the views.

Service
We got off "the white donkey" and were greeted by Banyan Tree staff with iced tea and chilled towels. We had two staff personally get us acquainted with our villa (the Phacelia 604) and even demonstrated how to cut and eat the local fruit provided in our room that day. At that point we knew we were in good hands for the duration of our stay.

The housekeeping staff was phenomenal. Our room was cleaned and refreshed with first-class attention to detail...Twice daily! They must've been exhausted! To our surprise one evening after dinner they had prepared our room with satin bedding and rose petals with "happy Honeymoon" spelled out on our bed - much appreciated.

The friendliness and professionalism of the staff surprised us every day. The whole hotel acted as one team to make sure all of our needs were fulfilled. Buggy drivers provided great conversation, "insider tourist tips," and toured us around the facility by night.

Restaurant staff were fabulous. If we didn't understand what a menu item was, they would promptly bring a sample to try. They took great pride in making sure our stomachs were happy. We left with a smile at every meal. Lupita, we miss you! Thank you for introducing us to Chilaquilles with Mole sauce.

Privacy

The resort was designed in such a way that we felt we had the utmost privacy at all times, and the right amount of socializing space when we needed it. Every view was stunning and the attention to detail was remarkable. We appreciated the materials (the stonework by our villa pool felt nice to the feet) and the sights and scents. You could tell everyday's experience was crafted to be soothing to all the senses.

View

There's something magical about watching the sunset by your private pool on a cliff overlooking the pacific ocean. The scene was breathtaking every time.
Every facility at the hotel had this magical view - the lobby, every restaurant, and the main pool.

The Spa

We treated ourselves to the "royal Thai" couples package. We are literally at a loss of words to describe how spoiled we felt. All we can do is sit here and giggle at each other because you really have to experience it to know how amazing it truly is.

- Your Canadian friends Hoda & Aqeel Wahab
July 2012
PS the weather was fantastic

Room Tip: Ask for 604 we toured the entire complex and think that we had one of the best, most private views...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AqeelandHoda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, September 18, 2012
Dear Hoda and Aqeel Wahab,

We thank you immensely for taking the time to share your experience on TripAdvisor.

We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you in every area.It is very gratifying for the Banyan Tree Cabo Marques family to read throughout your comments and realize that your stay with us was pleasant enough to spend your time sharing the experience with others.

Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco.

We look forward to welcoming you back to Banyan Tree Cabo Marques soon.

With my best regards,


Ricardo Suarez.
General Manager.
Banyan Tree Cabo Marqués.
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 12, 2012

We have traveled to many countries and are use to staying at high end hotels such as Ritz, Four Seasons, Fairmonts, etc. Banyan tree has mastered the art of service and accommodations.

This trip was fabulous. The service was impeccable! They truly understand how to meet their and anticipate their guest need to ensure the most pleasurable experience. The food is not your typical resort items and is very high quality. We actually purchased the in room barbecue one night and were amazed at the quality and service- the chef and service were provided during our entire dinner and met our every need.

The resort is in a beautiful peaceful area of new acapulco (Diamanté) and we did not even want to leave the resort- extremely relaxing! The spa offers more choices than you could imagine and we used the services every day except for one during our day. The spa staff are exceptionally trained and are work class.

No complaints at all, we definitely plan to return! Great for romantic trips or with close friends providing private time win your loved one and social gatherings with your friends.

The Fleming's

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, September 18, 2012
Dear value Guest,

Is a great pleasure for us to have the honor to learn through your comments that you felt in love with the magic of our Sanctuary for the Senses and especially to know that you want to return soon and stay with us.

On behalf of the Banyan Tree Cabo Marques family I wish to thank you for the opportunity you have given to us by staying in our Resort.

I look forward to having the opportunity of welcoming you back to Banyan Tree Cabo Marques soon.

Warm regards,


Ricardo Suarez.
General Manager.
Banyan Tree Cabo Marqués.
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 5 Contributor
59 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 28, 2012

Well this is one the most stunning properties that I have ever stayed at. To be able to come back to the villa in the evening and relax in your own private pool is great. Each Villa is well situated to give a large amount of privacy from your neighbors. The rooms are spacious and airy.
Our group of people was composed of some team members that needed to be up and out the door for work by 5:30am. The manager was great in making sure there was an early breakfast available. In general the hotel was awesome at responding to our special needs as we had few celebrities in our team that need special additional services.
I have a few read the comments of another reviewer making complaints about a large entertainment industry group that was being loud and boisterous around other guests. Well that was our team. First of all this should not reflect the hotel, They really worked hard to keep us separated from the rest of the guests. We were a team of about 25 people occupying nearly half the property. We were in Acapulco for work, when you are working out of hotel setting there is always a delicate balance between those guests on vacation and those in town on business. At the end the hotel can not screen guests before they make reservations. They just have react the the situation.
As for security some reviewer said it was overbearing. I would like to remind you that this minor inconvenience while entering the property allows the guests the assurance that they can relax without threat.
Lastly, The only negative is food. I love Thai food and eat it at least once a week. Unfortunately the restaurant needs some coaching from there head chef. It really need to come up in quality especially since there are not so many options for eating at the hotel.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank 1whereintheworldami1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 10, 2012

Amazing views. Wonderful rooms. Relaxing and tranquil. This is the best hotel in Mexico for couples/romantic getaway. Beyond the fantastic grounds/rooms/views, the service is spectacular. The staff are eager, delightful, responsive and helpful. Manager Ricardo Suarez was exceptionally helpful and accommodating in working with our scheduling issues. Dealing with BT Cabo Marques is always a pleasure. Can't wait to return!

Room Tip: The rooms vary with views, privacy and sun so be sure to prioritize and request what yo,u want when...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 3Ring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 10, 2012

This is our second trip to the Banyan Tree Cabo Marques. This place is hands down the best hotel on the Pacific coast in Mexico. The rooms are stunning with sweeping views of the Pacific. Each room has a private pool, much more than merely a plunge pool. You can sit on your deck or in your pool and stare out across the ocean. The staff is incredibly accommodating and will do everything possible to make your stay as relaxing as possible. The manager, Ricardo went out of his way to assist us when we had to make several changes to our itinerary due to my work schedule. If you are considering this hotel, don't hesitate. You will not regret it.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SdlT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Manager at Banyan Tree Cabo Marques, responded to this review, June 18, 2012
Dear Valued Guest,

We thank you very much for taking time to send your great comments through Trip Advisor.

Banyan Tree Cabo Marques was created to be a place that stimulates the senses of our guests and visitors to find an unforgettable “Sanctuary for the Senses”.

We look forward to the privilege of welcoming you back again to your home away from home, Banyan Tree Cabo Marques.

Cordially yours,

Ricardo Suarez
General Manager
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed May 25, 2012

I`ve been to many hotels, but this one was by far the best. Excelent service, very good food, excelent rooms!!!!
Worth every penny!!!
We had the oceanfront view villa!!!! LOVED it!!!

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Cabo Marques

Property: Banyan Tree Cabo Marques
Address: Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Acapulco
#2 Spa Hotel in Acapulco
#2 Family Hotel in Acapulco
#3 Luxury Hotel in Acapulco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Banyan Tree Cabo Marques 5*
Number of rooms: 45
Official Description (provided by the hotel):
Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marques, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring cliff-side views, of Acapulco Bay and the Pacific Ocean. The resort boasts a distinctively Asian flavour, with steeply pitched roofs, wide eaves, and the entire villa built on stilts. ... more   less 
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Also Known As:
Banyan Tree Cabo Marques Hotel Acapulco

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