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“Best resort we have visited!”

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Banyan Tree Cabo Marques
Ranked #3 of 168 Hotels in Acapulco
A TripAdvisor Member
Alexandria, Virginia, USA
11
Reviewed July 12, 2012

We have traveled to many countries and are use to staying at high end hotels such as Ritz, Four Seasons, Fairmonts, etc. Banyan tree has mastered the art of service and accommodations.

This trip was fabulous. The service was impeccable! They truly understand how to meet their and anticipate their guest need to ensure the most pleasurable experience. The food is not your typical resort items and is very high quality. We actually purchased the in room barbecue one night and were amazed at the quality and service- the chef and service were provided during our entire dinner and met our every need.

The resort is in a beautiful peaceful area of new acapulco (Diamanté) and we did not even want to leave the resort- extremely relaxing! The spa offers more choices than you could imagine and we used the services every day except for one during our day. The spa staff are exceptionally trained and are work class.

No complaints at all, we definitely plan to return! Great for romantic trips or with close friends providing private time win your loved one and social gatherings with your friends.

The Fleming's

  • Stayed: July 2012, traveled as a couple
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Review collected in partnership with BanyanTree.com
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this reviewResponded September 18, 2012

Dear value Guest,

Is a great pleasure for us to have the honor to learn through your comments that you felt in love with the magic of our Sanctuary for the Senses and especially to know that you want to return soon and stay with us.

On behalf of the Banyan Tree Cabo Marques family I wish to thank you for the opportunity you have given to us by staying in our Resort.

I look forward to having the opportunity of welcoming you back to Banyan Tree Cabo Marques soon.

Warm regards,


Ricardo Suarez.
General Manager.
Banyan Tree Cabo Marqués.
ricardo.suarez@banyantree.com

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217 - 223 of 556 reviews

Reviewed June 28, 2012

Well this is one the most stunning properties that I have ever stayed at. To be able to come back to the villa in the evening and relax in your own private pool is great. Each Villa is well situated to give a large amount of privacy from your neighbors. The rooms are spacious and airy.
Our group of people was composed of some team members that needed to be up and out the door for work by 5:30am. The manager was great in making sure there was an early breakfast available. In general the hotel was awesome at responding to our special needs as we had few celebrities in our team that need special additional services.
I have a few read the comments of another reviewer making complaints about a large entertainment industry group that was being loud and boisterous around other guests. Well that was our team. First of all this should not reflect the hotel, They really worked hard to keep us separated from the rest of the guests. We were a team of about 25 people occupying nearly half the property. We were in Acapulco for work, when you are working out of hotel setting there is always a delicate balance between those guests on vacation and those in town on business. At the end the hotel can not screen guests before they make reservations. They just have react the the situation.
As for security some reviewer said it was overbearing. I would like to remind you that this minor inconvenience while entering the property allows the guests the assurance that they can relax without threat.
Lastly, The only negative is food. I love Thai food and eat it at least once a week. Unfortunately the restaurant needs some coaching from there head chef. It really need to come up in quality especially since there are not so many options for eating at the hotel.

  • Stayed: May 2012, traveled on business
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Thank 1whereintheworldami1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2012

Amazing views. Wonderful rooms. Relaxing and tranquil. This is the best hotel in Mexico for couples/romantic getaway. Beyond the fantastic grounds/rooms/views, the service is spectacular. The staff are eager, delightful, responsive and helpful. Manager Ricardo Suarez was exceptionally helpful and accommodating in working with our scheduling issues. Dealing with BT Cabo Marques is always a pleasure. Can't wait to return!

Room Tip: The rooms vary with views, privacy and sun so be sure to prioritize and request what yo,u want when...
  • Stayed: June 2012, traveled as a couple
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1  Thank 3Ring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2012

This is our second trip to the Banyan Tree Cabo Marques. This place is hands down the best hotel on the Pacific coast in Mexico. The rooms are stunning with sweeping views of the Pacific. Each room has a private pool, much more than merely a plunge pool. You can sit on your deck or in your pool and stare out across the ocean. The staff is incredibly accommodating and will do everything possible to make your stay as relaxing as possible. The manager, Ricardo went out of his way to assist us when we had to make several changes to our itinerary due to my work schedule. If you are considering this hotel, don't hesitate. You will not regret it.

  • Stayed: June 2012, traveled as a couple
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2  Thank SdlT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Manager at Banyan Tree Cabo Marques, responded to this reviewResponded June 18, 2012

Dear Valued Guest,

We thank you very much for taking time to send your great comments through Trip Advisor.

Banyan Tree Cabo Marques was created to be a place that stimulates the senses of our guests and visitors to find an unforgettable “Sanctuary for the Senses”.

We look forward to the privilege of welcoming you back again to your home away from home, Banyan Tree Cabo Marques.

Cordially yours,

Ricardo Suarez
General Manager
ricardo.suarez@banyantree.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Tecate, Mexico
1
Reviewed May 25, 2012

I`ve been to many hotels, but this one was by far the best. Excelent service, very good food, excelent rooms!!!!
Worth every penny!!!
We had the oceanfront view villa!!!! LOVED it!!!

  • Stayed: May 2012, traveled with family
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Review collected in partnership with BanyanTree.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2012

We happened to be staying at this property earlier this year and had a wonderful experience with a few bumps along the way. This resort is primarily designed for the locals and like us may find it empty during the weekedays. A few issues we had were the lack of privacy that you would have in your villa pools due to the layout (and I saw most if not all the rooms), the brazen racoons that walk through the property (including outside your rooms), closure of the restuarants (Saffron) on a whim without notice due to a low occupancy & the lack of communicative skills due to English not being common among the staff. On the plus side, ask for Anotonio (chef) and experience his works of art, it is to die for. On a couple of major negatives, expect the villa not to be ready upon arrival; this was identified by someone else here and we weren't as lucky as them to receive a spa service by the GM, we got a couple of drinks while waiting pool side in our clothes that we had been traveling in for 13 hrs to get here. The other one, when you book for a service and/or the romantic oceanside dinner, etc you may find folks trying to convince you or rush you through the experience to squeeze multiple guests in, don't let them, it is unfortunate but we had to go through this thanks to a crafty front desk individual by the name of Manuelle.

That being said, we experienced the property and the views, and let the few individuals not damper our spirits. The GM has a great team of people to service you, minus a few individuals. He himself is gracious but did not live up to our expectations as was detailed in a post here previously.

  • Stayed: March 2012
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3  Thank AFJN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2012

The experience is unique! Just make sure you have your own transportation

Stayed: May 2012, traveled as a couple
1  Thank Talachas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Cabo Marques

Address: Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Acapulco
#2 Family Hotel in Acapulco
#2 Spa Hotel in Acapulco
#3 Luxury Hotel in Acapulco
Price Range: $307 - $971 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Cabo Marques 5*
Number of rooms: 45
Official Description (provided by the hotel):
Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marques, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring cliff-side views, of Acapulco Bay and the Pacific Ocean. The resort boasts a distinctively Asian flavour, with steeply pitched roofs, wide eaves, and the entire villa built on stilts. ... more   less 
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Also Known As:
Banyan Tree Cabo Marques Hotel Acapulco

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