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“Another terrific Banyan Tree Experience!”

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Banyan Tree Cabo Marques
Ranked #3 of 168 Hotels in Acapulco
Reviewed March 14, 2012

We just returned from the Banyan Tree Cabo Marques, and I can say that we had one of our best experiences ever.

Upon our arrival, we found out that our villa was not ready to check into. After a very long and weary journey, we were hot, tired and frustrated. We were served drinks in the outside bar while we waited. We were told our villa was one of the most sought after in the resort and the wait would be worth it. Finally, we were escorted to our resort and were delighted. Villa Copa 405 is indeed one of the most private villas at the resort with a fantastic location. It is at the end of a long path. The view from the villa is one of the most spectacular we have experienced. It is high up on what is a very vertical resort. There is a 180 degree view of the Bay, the city lights of Acapulco and the ocean. The villa was completely shrouded by trees and was completely private. The manager, Mr. Suarez, came to our villa and apologized for the less than seamless check in. He offered us two free massages for our inconvenience and gave us his card. After his generous offer and seeing the beautiful villa, our frustration level eased significantly.

Before I brag about all of the very positive aspects of our trip, I want to detail a few problems and how they were addressed. On our first morning, we went to the main pool at around 10. There were no towels or service of any kind. We had to ask the wait staff at the main restaurant for towels and water. On our second morning, the service at breakfast was very poor. At this point, we called Mr. Suarez to voice our concerns. He was very earnest, responsive and apologetic. We were offered a free and special “destination” dinner by the rocks overlooking the water. (more on that later) We were also offered the opportunity to have breakfast served in our villa for the remainder of the trip. We gladly accepted both of these generous offers.

The “bad” news ends here. Here are the rest of the wonderful details:

The Villa

Besides having a remarkable view, we found the villa to excel in almost every way. There are large windows which highlight the view and bring in a tremendous amount of light. The villa is full of quality furnishings and the attention to detail is in keeping with other Banyan Tree resorts we have visited. It is a relatively small villa and it would be extremely crowded with more than two adults. The bed is very comfortable. The closet area is somewhat tight. The shower head is relatively small with poor water pressure. Nonetheless, the villa is tastefully decorated with a strong Asian flair which is typical for the Banyan Tree. The outside area is very large. We had a separate spa pavilion with a Murphy bed and separate bath which would be ideal for children. The plunge pool was very large and we spent many hours lounging in it enjoying the view. It is temperature controlled, however, this particular villa’s location made maintaining a comfortable temperature problematic. The pool has no shade and the hot sun beats down on it for hours. Although cool water rushed into the pool, the water was VERY warm and it felt like a hot tub more than a pool. The saving grace was an almost constant and strong breeze which blew in every afternoon. We found it ironic that the plunge pools at Banyan Tree Mayakoba are not heated and are much too cold to use in the Winter ,and the pools in sunny and hot Acapulco need to be chilled and never heated!

The Spa

We each had two treatments at the spa. They rank as some of the finest treatments we have ever received. The therapists were very nice and thoroughly professional. The spa rooms were very private, quiet and tranquil. The staff at the spa was among the warmest and kindest staff members at the resort. The treatments are well worth the expense, so indulge yourself with no regrets. Two spa beds were set up in our spa pavilion, but we like going to the spa. We recommend the body scrub and foot massage.

The Food

We loved the Thai restaurant, Saffron. It has a beautiful setting and the food, service and ambiance are second to none. The crispy vegetable egg rolls and Pad Thai are superb. Our special dinner by the rocks was amazing. They set up a table and two chairs with lanterns at sunset. The table was on the edge of the rocks and overlooked the water. The food and service were unforgettable. It was incredibly intimate and romantic. We highly recommend this dinner for all couples and newlyweds in particular. Breakfast at La Nao restaurant was a bit underwhelming. We were there during the week with a very low occupancy rate, so the cold buffet was not very impressive. However, the breakfasts delivered to the villa were fantastic.

The Service

For the most part, the service was excellent. As with our visit to the Banyan Tree in Bahrain (no longer a Banyan Tree) the service was a bit tentative at first. Once the aforementioned service issues were dealt with, we found that the service improved daily by leaps and bounds and was perfect by the time of our departure. Our requests were always addressed almost immediately. We really appreciated the little touches. For example, one night we returned to our villa to find a bottle of champagne and delicious chocolate covered strawberries. After our special dinner by the rocks, we were delighted to find our bed covered with rose pedals and a bottle of wine and an ice bucket, and lovely candles spread all around the villa. It was a perfect way to end a romantic evening. Another night, a tray of chocolate sauce and fresh fruit was delivered for a late night treat. On our last night, a tray of chocolate truffles was there after we returned from dinner. All of this was complimentary! All of these gestures MORE than made up for the tiny service issues we experienced, but we have found that this is what Banyan Tree does to make the guest happy and it worked brilliantly! Housekeeping was the best we have ever experienced. They did a perfect job with the daily clean up and nightly turn down service. The housekeeping supervisor, Senora Janet, was so nice and attentive. She asked us what time we wanted our room cleaned each day and what kind of fruit we liked. We found most of the staff to be very polite and efficient. Some of the staff was also very warm and gracious. We did notice a few staff was not as friendly as we were expecting. This resort caters largely to weekend guests from Mexico, especially Mexico City. The English skills were not exceptionally good which may have explained why we did not feel as if we engaged on a personal level with many of the staff. Perhaps this is our fault as we unfortunately don’t have a rudimentary fluency in Spanish. We have found the staff at Mexican resorts to be some of the warmest people on Earth. We did not get the same feeling at this Banyan Tree. Some guests do not want to engage one on one with staff members. They simply want a polite and competent staff. You will surely get that at this resort. However, we like the “personal touch” and getting to know the staff on a more personal level. This was somewhat lacking at this resort.

The amenities

The main pool was deserted and we had it to ourselves almost every day. For several days, a pool attendant was there to provide service. Other days, a fine member of the wait staff at La Nao, Jose Luis, was gracious enough to bring us towels and drinks. The pool is a nice size and has a great view of the ocean. The temperature was perfect. The gym was rather small but the equipment was of excellent quality. It was rather hot and stuffy and I could not adjust the temperature control. As there is no beach, there were no water activities.

Final Thoughts

Banyan Tree Cabo Marques is one of the finest resorts we have experienced. As experienced Four Seasons guests, we found this resort to be on par with the best Four Seasons resorts. The Banyan Tree resorts in Mayakoba and Bali are two of favorite resorts and we found this Banyan Tree to be superior. This resort is not flashy or over the top. It is small, intimate and laid back. If you are looking for a party resort, don’t come here! This is a tranquil and romantic spot designed for total relaxation. The grounds are gorgeous. One gets the feeling as if you are in the jungle. The resort is small and one can easily walk to everything although it is very hilly. This resort is the epitome of understated luxury. The best description of this resort is rustic, Asian luxury. There is very much a Zen quality to the resort.

We can recommend this resort without hesitation and are already planning our return. We felt as if the management and staff did everything to ensure a wonderful stay. The Banyan Tree Cabo Marques is truly a remarkable resort.. As a smaller resort, one gets the feeling of privacy and intimacy which is sorely lacking in many other resorts. We did have a few minor service glitches at the start of our trip. However, the resort went well above and beyond to make up for these little problems and exceeded our expectations throughout our week’s stay.

Room Tip: Choose Villa 405!
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  • Stayed: March 2012, traveled as a couple
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3  Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, General Manager at Banyan Tree Cabo Marques, responded to this reviewResponded March 28, 2012

Dear Valued Guest,

We thank you immensely for taking the time to share your experience on TripAdvisor.

We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you in every area.

Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco.

We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion.

With kind regards,


Ricardo Suarez
General Manager
ricardo.suarez@banyantree.com

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248 - 254 of 578 reviews

Reviewed February 23, 2012

We just wrapped up four unbelievable days at Banyan Tree Cabo Marquez. It was our first trip to Acapulco and first stay at a Banyan Tree resort, but it absolutely won't be the last. Here are a few takeaways:

Security: Let's get this one out of the way first. If you have even the slightest hesitation about visiting Cabo Marquez because of reports/advisories about security in the region, I hope you'll do yourself a favor and reconsider. For starters, the resort itself is just 15 minutes from the airport in a secure tourist zone a world away from any unrest you may have read about. We even ventured out one afternoon for some local flavor (with staff's guidance; more below), and not for one minute did we feel any unease. Simply wasn't a worry.

Villa: We stayed in a "Villa By The Rocks," which was the perfect choice for us on this vacation. Although other villas provide more sweeping ocean views and daytime direct sun, ours was incredibly private and beyond charming. Aside from the amazing infinity pool, other highlights were the oversized tub -- complete with bath salts, oil and foam -- an insanely comfortable King bed, great mood lighting and music options, and a gorgeous waters-edge view across the bay (think schools of dolphins leaping -- I kid you not). Our villa, #101, was the furthest away from the main restaurants and facilities, which are at the top of the hill BTCM is built on, but staff is always on hand to zip you back and forth on golf cart "buggies" if you don't feel like walking -- really, it's not an inconvenience at all.

Activities: As others have noted, it'd be easy to spend a week at BTCM just soaking up the ambiance at the resort. We decided, however, to inquire about venturing out one afternoon to experience something a bit more authentic, and it was hands-down a highlight of our trip:

We chatted up Andres, one of the many fantastic staff attendants you'll meet, who told us about a beach spot nearby called Barra Vieja, famous to locals for the freshest and best fish/seafood anywhere. The front desk staff arranged a car for us the next day, and for a very reasonable price we enjoyed an unforgettable beachside lunch and afternoon entirely free from tourists (and despite our lack of any Spanish beyond "gracias" and "lo siento")

Food: All the restaurants at Banyan Tree make a solid effort, but there was room for improvement with a few of our dishes at Saffron and La Nao, the two upscale eateries at the resort. That said, the service and ambiance more than carried the day, and we enjoyed all our meals immensely. The empanadas and pescadillas at the poolside joint Las Rocas were especially memorable. Also, not being big morning people on vacation, we were very glad that the complimentary breakfast is served until noon -- it was quite an impressive spread and kept us more-or-less full until dinner.

Service: If you've read any reviews of this place, you'll probably expect -- as we did -- that the service will top tier. You won't be disappointed. From our private airport pickup to the warm sendoff at departure, Ricardo and his staff's care and attentiveness made this trip truly memorable. Really can't say enough about these guys -- it's clear they take real pride in what they do.

Spa: I'm not generally a big spa person, but we decided on a three-hour couples package because the price was right and the spa reviews were excellent. I loved it, as did my lady who knows much more about these things. Let's just say our private rose-petal-milk bath at sunset was very much a highlight.

I could go on and on, but this review is already much too long. Suffice to say, Banyan Tree Cabo Marquez is a very very special place. So book your trip. You deserve it.

Room Tip: What our Pool Villa By The Rocks (#101) lacked in direct sun it more than made up in privacy, romanc...
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  • Stayed: February 2012, traveled as a couple
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7  Thank Erik D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, General Manager at Banyan Tree Cabo Marques, responded to this reviewResponded March 28, 2012

Dear Valued Guest:

We wish to thank you deeply for taking the time to describe our facilities and services with the care you did.

I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is to make our guests, repeat guests.

I have taken note of your observations, be sure a follow up is taken on your notes.

I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques.

Sincerely,

Ricardo Suarez
General Manager
ricardo.suarez@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2012

We stayed here during President's weekend because all the other beach locations were sold out of suites. I'm talking Cabo, Riviera Maya, Paradise Island, and Costa Rica. I was a bit leary that they had enough room to accommodate us since I booked two days before departure, this proved to be unnecessary. We were greeted by very friendly attendants as soon as we got out of the vehicle. The view was beautiful from all of our villas, each one with it's own little pool. It was very quiet, a perfect romantic getaway. The property was 75% booked but we felt like we were the only ones there. The staff was very friendly and accommodating and the rooms were very clean and comfortable. We would definitely go back.

Room Tip: room 208 makes you feel like your in a wind tunnel but the view is spectacular
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  • Stayed: February 2012, traveled with family
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Thank FunDaysRMyKindOfDays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, General Manager at Banyan Tree Cabo Marques, responded to this reviewResponded March 22, 2012

Dear Valued Guest:

Banyan Tree Cabo Marques was created for being a place that stimulates the senses of our guests to find a comfortable state of peace and relaxation. Our Associates provide a genuine care, and those elements together create this "Sanctuary for the Senses".

We truly appreciate to achieve this goal during your stay with us.

Thank you for sharing your experience with others, and I look forward to welcoming you back to Banyan Tree Cabo Marques soon.


Ricardo Suarez
General Manager
ricardo.suarez@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2012

We loved our stay at Banyan Tree! We were in town for a wedding last November and we had the most wonderful time. Our room was awesome, the restaurant was phenomenal, and the service was great. We have already recommened Banyan Tree to several family members and friends and will continue to do so. We had an amazing experience!

  • Stayed: November 2011, traveled with friends
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1  Thank Elisabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, General Manager at Banyan Tree Cabo Marques, responded to this reviewResponded January 31, 2012

Dear Valued Guest:

We thank you very much for your time in sharing your comments regarding your stay at Banyan Tree Cabo Marques, our Sanctuary for the Senses.

We are truly happy to learn that you experienced a wonderful time with us. Thank you for your recommendation to your family members and sharing this in Trip Advisor.

We sincerely hope to have the privilege of welcoming you back again shortly, we remain.

Cordially yours,

Ricardo Suarez
ricardo.suarez@banyantree.com

Report response as inappropriate
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Reviewed January 5, 2012

We had the pleasure of staying at the Banyan Tree Cabo Marques for 8 days over Christmas. Our decision to go there was somewhat last minute influenced by a few important factors: My spouse was recovering from cancer treatment, and our original European agenda would have proved too draining. I work in Bogota, and we wanted something more than just a Latin experience. We wanted something quiet, personal and luxurious. And as we had stayed at Banyan Trees in Asia, we knew the brand well.


Initially we had looked at the BT Mayakoba, which was fully booked for the holiday. In retrospect, we are very happy that it happened this way. The way I’d describe the difference between these two excellent facilities is that the Mayakoba is like a luxury Texas mall… high end, with lots to offer, but big and somewhat impersonal. The Cabo Marques was more like a luxury boutique, where the staff know you by name, get to know your preferences and anticipate your needs.


Some individuals were just outstanding, Guadalupe the bar attendant, Antonio the pool attendant, Julian and Diego the waiters could not have done more to be helpful. On the humorous side, we decided that they assigned Christopher name tags to trainees, as while the Christophers we encountered all tried hard, but were clearly still on a learning curve.


We did face some challenges. As it was the holiday season, the restaurant schedule was a bit flakey. We couldn’t always get a clear answer as to what was open when. While I had asked for a secluded room, what we originally got was WAY too secluded. But by ten o’clock the next morning we were moved to a spectacular room with sunset views near the Saffron restaurant. And, per a couple of the other comments, the maid service was not always prompt. I called one evening 4 times before raising a response.


The only real problem we had was with our plunge pool, the filter of which overloaded and needed to be shock cleaned. They came right away to start the work, but we were without the pool for about 12 hours. They offered to move us to the room next-door, but we decided to stick it out. Ricardo the manager did send a nice bottle of champagne for the trouble. Although it took a day or so for the chlorine to regulate back to an acceptable level, really these were all simply minor, minor matters.


We tried all the food options.


We loved the fact that only three hours from home we could have authentic Thai food. Expectedly the Saffron menu is a little limited vs. BT in Thailand. Unfortunately while we were there the Thai chef was home for the holidays, so we weren’t able to order off -menu. But the food was delicious, flavorful and our favorite.


Los Rocas grill was spectacular. Probably the best fish we’ve ever had.


After eight days the breakfast buffet did get a bit tiresome. But the made to order dishes were wonderful.


Even room service was good. Though I think the chef got confused on our first night. We ordered gnocchi they used goat cheese instead of ricotta. Good as a spread on the bread, but a bit salty for as a full portion.


The rooms were spectacular, on par with any we’ve had in Thailand, and of course a private infinity pool, overlooking the pacific during sunset was just breathtaking. Our room, on the crest of the hill was very secluded. In fact, as it was Christmas most the time we had the whole resort to ourselves, something that we will always cherish. We had two full days at the general pool as the only people there. Wonderful!


So all in all, we loved the experience. The staff was outstanding, the resort stunning, the sunsets spectacular, the food great. I’d recommend this to anyone looking for a restful, romantic or regenerative getaway. Especially with the Banyan Tree service level and Thai influence it provides much more than a typical Mexico experience. We returned home felling that we actually gone on a much more worldly trip. And we’d go back at the drop of a hat!

Room Tip: We stayed in 409, and any roome from 407-410 had spectacular sunset views of the pacific. Very priv...
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  • Stayed: December 2011, traveled as a couple
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3  Thank LuxOnlyTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, General Manager at Banyan Tree Cabo Marques, responded to this reviewResponded January 31, 2012

Dear Valued Guest:

We wish to thank you deeply for taking the time to describe our facilities and services with the care you did.

I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is to make our guests, repeat guests.

We thank you also for your specific remarks, be sure a follow up is taken on your notes.

I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques.

Sincerely,

Ricardo Suarez
General Manager
Ricardo.suarez@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2012

We had the most wonderful vacation before Christmas at the Banyan Tree Cabo Marques. The hotel has independent villas and swimming pools with gorgeous views of the ocean for each guest. The service from the courteous and professional staff is excellent and the Thai experience at the Saffron restaurant exquisite. The ideal location for a private romantic getaway, total relax and enjoying being spoiled every minute of your stay.

  • Stayed: December 2011
    • Value
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2  Thank Santinigino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, General Manager at Banyan Tree Cabo Marques, responded to this reviewResponded February 7, 2012

Dear Valued Guest,

Banyan Tree Cabo Marques was created to be a place that stimulates the senses of our guests and visitors to find an unforgettable “Sanctuary for the Senses”.

The Banyan Tree Cabo Marques family appreciates to achieve this goal during your stay with us. Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco.

Thank you for sharing your experience with others, and I sincerely look forward to welcoming you back to Banyan Tree Cabo Marques soon.

Warm Regards,

Ricardo Suarez
General Manager
ricardo.suarez@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2011

This is the perfect place if you are looking for a quiet, relaxing and peaceful escape. The rooms are exactly as pictured, spacious and beautifully appointed. While there is a main pool for guests, most people stay in their rooms with their own private pool. The pools are not merely "plunge pools" they are nicely sized and the views out toward the ocean are unparalleled. The resort is a short cab ride from the airport. Downtown Acapulco is at least 20 minutes or so further down the coast from the airport but both because of security concerns and the fabulousness of the resort, there is no reason to go there. Go to Banyan Tree and stay there, you won't regret it.

  • Stayed: June 2011, traveled as a couple
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3  Thank SdlT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, General Manager at Banyan Tree Cabo Marques, responded to this reviewResponded December 20, 2011

Dear Valued Guest,

On behalf of Banyan Tree Cabo Marques, I would like to personally thank you for your comments.

We value all feedback and are pleased you enjoyed your experience with us. We look forward to having you back with us again soon and please let us know if we can be of any assistance in planning your next getaway to Banyan Tree Cabo Marques.

With our best regards,

Ricardo Suarez
General Manager
ricardo.suarez@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Cabo Marques

Address: Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Acapulco
#2 Spa Hotel in Acapulco
#3 Luxury Hotel in Acapulco
Price Range: $420 - $702 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Cabo Marques 5*
Number of rooms: 45
Official Description (provided by the hotel):
Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marques, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring cliff-side views, of Acapulco Bay and the Pacific Ocean. The resort boasts a distinctively Asian flavour, with steeply pitched roofs, wide eaves, and the entire villa built on stilts. ... more   less 
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Also Known As:
Banyan Tree Cabo Marques Hotel Acapulco

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