We just returned from the Banyan Tree Cabo Marques, and I can say that we had one of our best experiences ever.
Upon our arrival, we found out that our villa was not ready to check into. After a very long and weary journey, we were hot, tired and frustrated. We were served drinks in the outside bar while we waited. We were told our villa was one of the most sought after in the resort and the wait would be worth it. Finally, we were escorted to our resort and were delighted. Villa Copa 405 is indeed one of the most private villas at the resort with a fantastic location. It is at the end of a long path. The view from the villa is one of the most spectacular we have experienced. It is high up on what is a very vertical resort. There is a 180 degree view of the Bay, the city lights of Acapulco and the ocean. The villa was completely shrouded by trees and was completely private. The manager, Mr. Suarez, came to our villa and apologized for the less than seamless check in. He offered us two free massages for our inconvenience and gave us his card. After his generous offer and seeing the beautiful villa, our frustration level eased significantly.
Before I brag about all of the very positive aspects of our trip, I want to detail a few problems and how they were addressed. On our first morning, we went to the main pool at around 10. There were no towels or service of any kind. We had to ask the wait staff at the main restaurant for towels and water. On our second morning, the service at breakfast was very poor. At this point, we called Mr. Suarez to voice our concerns. He was very earnest, responsive and apologetic. We were offered a free and special “destination” dinner by the rocks overlooking the water. (more on that later) We were also offered the opportunity to have breakfast served in our villa for the remainder of the trip. We gladly accepted both of these generous offers.
The “bad” news ends here. Here are the rest of the wonderful details:
Besides having a remarkable view, we found the villa to excel in almost every way. There are large windows which highlight the view and bring in a tremendous amount of light. The villa is full of quality furnishings and the attention to detail is in keeping with other Banyan Tree resorts we have visited. It is a relatively small villa and it would be extremely crowded with more than two adults. The bed is very comfortable. The closet area is somewhat tight. The shower head is relatively small with poor water pressure. Nonetheless, the villa is tastefully decorated with a strong Asian flair which is typical for the Banyan Tree. The outside area is very large. We had a separate spa pavilion with a Murphy bed and separate bath which would be ideal for children. The plunge pool was very large and we spent many hours lounging in it enjoying the view. It is temperature controlled, however, this particular villa’s location made maintaining a comfortable temperature problematic. The pool has no shade and the hot sun beats down on it for hours. Although cool water rushed into the pool, the water was VERY warm and it felt like a hot tub more than a pool. The saving grace was an almost constant and strong breeze which blew in every afternoon. We found it ironic that the plunge pools at Banyan Tree Mayakoba are not heated and are much too cold to use in the Winter ,and the pools in sunny and hot Acapulco need to be chilled and never heated!
We each had two treatments at the spa. They rank as some of the finest treatments we have ever received. The therapists were very nice and thoroughly professional. The spa rooms were very private, quiet and tranquil. The staff at the spa was among the warmest and kindest staff members at the resort. The treatments are well worth the expense, so indulge yourself with no regrets. Two spa beds were set up in our spa pavilion, but we like going to the spa. We recommend the body scrub and foot massage.
We loved the Thai restaurant, Saffron. It has a beautiful setting and the food, service and ambiance are second to none. The crispy vegetable egg rolls and Pad Thai are superb. Our special dinner by the rocks was amazing. They set up a table and two chairs with lanterns at sunset. The table was on the edge of the rocks and overlooked the water. The food and service were unforgettable. It was incredibly intimate and romantic. We highly recommend this dinner for all couples and newlyweds in particular. Breakfast at La Nao restaurant was a bit underwhelming. We were there during the week with a very low occupancy rate, so the cold buffet was not very impressive. However, the breakfasts delivered to the villa were fantastic.
For the most part, the service was excellent. As with our visit to the Banyan Tree in Bahrain (no longer a Banyan Tree) the service was a bit tentative at first. Once the aforementioned service issues were dealt with, we found that the service improved daily by leaps and bounds and was perfect by the time of our departure. Our requests were always addressed almost immediately. We really appreciated the little touches. For example, one night we returned to our villa to find a bottle of champagne and delicious chocolate covered strawberries. After our special dinner by the rocks, we were delighted to find our bed covered with rose pedals and a bottle of wine and an ice bucket, and lovely candles spread all around the villa. It was a perfect way to end a romantic evening. Another night, a tray of chocolate sauce and fresh fruit was delivered for a late night treat. On our last night, a tray of chocolate truffles was there after we returned from dinner. All of this was complimentary! All of these gestures MORE than made up for the tiny service issues we experienced, but we have found that this is what Banyan Tree does to make the guest happy and it worked brilliantly! Housekeeping was the best we have ever experienced. They did a perfect job with the daily clean up and nightly turn down service. The housekeeping supervisor, Senora Janet, was so nice and attentive. She asked us what time we wanted our room cleaned each day and what kind of fruit we liked. We found most of the staff to be very polite and efficient. Some of the staff was also very warm and gracious. We did notice a few staff was not as friendly as we were expecting. This resort caters largely to weekend guests from Mexico, especially Mexico City. The English skills were not exceptionally good which may have explained why we did not feel as if we engaged on a personal level with many of the staff. Perhaps this is our fault as we unfortunately don’t have a rudimentary fluency in Spanish. We have found the staff at Mexican resorts to be some of the warmest people on Earth. We did not get the same feeling at this Banyan Tree. Some guests do not want to engage one on one with staff members. They simply want a polite and competent staff. You will surely get that at this resort. However, we like the “personal touch” and getting to know the staff on a more personal level. This was somewhat lacking at this resort.
The main pool was deserted and we had it to ourselves almost every day. For several days, a pool attendant was there to provide service. Other days, a fine member of the wait staff at La Nao, Jose Luis, was gracious enough to bring us towels and drinks. The pool is a nice size and has a great view of the ocean. The temperature was perfect. The gym was rather small but the equipment was of excellent quality. It was rather hot and stuffy and I could not adjust the temperature control. As there is no beach, there were no water activities.
Banyan Tree Cabo Marques is one of the finest resorts we have experienced. As experienced Four Seasons guests, we found this resort to be on par with the best Four Seasons resorts. The Banyan Tree resorts in Mayakoba and Bali are two of favorite resorts and we found this Banyan Tree to be superior. This resort is not flashy or over the top. It is small, intimate and laid back. If you are looking for a party resort, don’t come here! This is a tranquil and romantic spot designed for total relaxation. The grounds are gorgeous. One gets the feeling as if you are in the jungle. The resort is small and one can easily walk to everything although it is very hilly. This resort is the epitome of understated luxury. The best description of this resort is rustic, Asian luxury. There is very much a Zen quality to the resort.
We can recommend this resort without hesitation and are already planning our return. We felt as if the management and staff did everything to ensure a wonderful stay. The Banyan Tree Cabo Marques is truly a remarkable resort.. As a smaller resort, one gets the feeling of privacy and intimacy which is sorely lacking in many other resorts. We did have a few minor service glitches at the start of our trip. However, the resort went well above and beyond to make up for these little problems and exceeded our expectations throughout our week’s stay.
- Official Description (provided by the hotel):
- Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marques, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring cliff-side views, of Acapulco Bay and the Pacific Ocean. The resort boasts a distinctively Asian flavour, with steeply pitched roofs, wide eaves, and the entire villa built on stilts. ... more less
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- Also Known As:
- Banyan Tree Cabo Marques Hotel Acapulco