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Acapulco
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Reviewed January 5, 2020 via mobile

Easily the most beautiful hotel we have ever stayed at. The architecture is breathtaking with amazing views overlooking Acapulco bay. Service was impeccable especially George at the restaurant. I’m writing this review 11 months after the fact but I my wife and I can’t forget our beautiful time there and the amazing hospitality we experienced

Date of stay: February 2019
Trip type: Traveled as a couple
Thank wallyy2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2020 via mobile

WOW!!! From The moment you walk in the hotel, you are treated w VIP level of service. Jessika and Melissa at front desk are beyond amazing. When you are at the pool area ask for Julio!!! Julio is professional, funny and a good guy. I’ll come back to this hotel in 2020 because of the AMAZING customer service level. And food here is excellent!!!

My gf and I got a pool villa! The view was WOW. I have been all over the world and I must say this has been the BEST all around place.

Since my gf is a model, there are many beautiful back drop to take vids and pics.

Date of stay: December 2019
Trip type: Traveled as a couple
Thank MortgageInvestorUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EncantoAcapulco, Gerente at Encanto Acapulco, responded to this reviewResponded January 5, 2020

Good afternoon dear restaurant_blogger78,

It is a pleasure writing you from Encanto.

Thank you very much for sharing your experience at Encanto with other travelers by Tripadvisor. We are really pleased that you enjoyed everything during your stay. We hope to have you again in this your house in Acapulco, it will be our pleasure pamper you as you deserve.

Thank you for being parte of our family!

Enrique Gayol
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2019 via mobile

After working in Guadalajara we found Encanto an absolutely perfect place to be. The restaurant: Origen served wonderful food and the indoor decor and views over the bay we’re absolutely stunning. Gerardo couldn’t have been more helpful with his top notch service and advice. The poolside bar: was great fun and the bar staff especially Eric were brilliant. The reception: what wonderful helpful women - Wendy, Melissa and (sorry I forget her name) one other who helped us tremendously.

We left the hotel feeling utterly rejuvenated having enjoyed a complete rest, beautiful food and excellent service!

Date of stay: December 2019
Trip type: Traveled as a couple
Thank Trillion001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EncantoAcapulco, Gerente at Encanto Acapulco, responded to this reviewResponded December 20, 2019

Good afternoon dear Trillion001,

It is a pleasure writing you from Encanto.

Thank you for sharing your experience with us with other travelers. We are delighted to know that you enjoyed everything about your stay, from the beautiful views you can see from every corner here to the service of our partners. Our commitment is to give you the best experience in your stay.
We hope to have again in this your house in Acapulco in your next visit to Acapulco.

Thank you for being part of our family!

Enrique Gayol
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2019 via mobile

Excellent food and service. Candido and Gerardo were great !!! I really really recommend the shrimps, excellent views and excellent service , really great experience. Prices are a little high but it is worth every penny.

Date of stay: November 2019
Trip type: Traveled with family
Thank luisxaviere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EncantoAcapulco, Gerente at Encanto Acapulco, responded to this reviewResponded December 20, 2019

Good afternoon dear luisxaviere,

It is a pleasure writing you from Encanto.

Thank you for your comments. We are delighted to know that you enjoy your stay wih us. We hope to have you again in your next visit to Acapulco.

Thank you for being part of our family!


Enrique Gayol
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2019 via mobile

Great beautiful boutique hotel. Excellent views, wonderful rooms. Had ocean view/pool and it was very secluded. Very modern and has excellent views, great public pool with cabanas and a hidden garden. It only has one restaurant (Origen) sort of but it has all day room service. (Practice your Spanish). Ocean view/pool villa try to get upper floor (#501). Not obvious to get to. Even less obvious, there is access to a beach (NO BEACH ON SITE!) and golf course. Close to centro and La Diana (15-20 min).

Date of stay: July 2019
Trip type: Traveled with family
Thank 961alvink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EncantoAcapulco, Gerente at Encanto Acapulco, responded to this reviewResponded August 9, 2019

Good afternoon dear 961alvink,

It is a pleasure writing you from Encanto.

Thank you very much for your comments, we always take it to acccount to give to our guest the best experience. We are delighted to know that you enjoyed everythin in your stay. We hope to have you again in your next visit to Acapulco and let us pamper you as you deserve.

Thank you for being part of our family!

Enrique Gayol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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