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Hotel Encanto
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Reviews (361)
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Reviewed January 2, 2014

BEAUTIFUL Hotel located on the cliff overlooking the Acapulco bay. It is located between the old acapulco and the new acapulco next to many amazing restaurants. The hotel offers a gorgeous pool with great service and very nice rooms. (Note that there is no access to the beach)

  • Stayed: April 2013, traveled with friends
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3  Thank Marc0b88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this reviewResponded January 27, 2014

Dear Marc0b88,

Thank you for this incredible comment, we hope to have you really soon in this your house.

We'll be ENCHANTED to serve you,

Kindest Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2013

I'm not really sure where to begin because the entire experience was fantastic. The hotel's location in the Las Brisas area of Acapulco gives it a spectacular overlook of the two bays. From the water looking up at the hotel you begin to realize how amazing it is. We ate dinner on Christmas evening in the hotel's restaurant and everything from the drinks to the main dishes to the service were excellent. We also spent most of Christmas Day by the pool and enjoyed the laid back vibe and the beautiful views from the pool and the deck.

The rooms were spacious although it would have been nice to have the WC portion of the bathroom closed off from the rest of the room. However, the views from the balcony, including a perfect view of the Acapulco sunset, more than made up for any small gripes. My only other complaint was that we didn't receive turndown service on our final night but the other two rooms in our group didn't have any issues.

The service at the hotel really sets it apart and this was apparent from the moment we arrived. The front desk staff were friendly, knowledgeable and professional. The restaurant and bar staff were available for the smallest request. The cleaning staff did a great job except for the small problem with the turndown service but you would expect that since you're automatically charged 25 USD per night for cleaning.

Yes, the hotel isn't cheap but considering what you receive for your money, it's more than worth it. If you don't feel like paying it or can't afford it, there are plenty of other options but if you want to treat yourself and feel like a king for a couple days, Hotel Encanto is the place to go.

Room Tip: Corner suites have amazing views of the sunset and Marquez Bay
  • Stayed: December 2013, traveled with family
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1  Thank AllenK695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this reviewResponded January 27, 2014

Dear Allen K.

Thank you for so kind comments, we are pleased that you had such an amazing time here with us. We're really sorry about the turndown service, we hope that you can give us the chance to get better by visiting us reallly soon.

We'll be ENCHANTED to serve you,

Kindest Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

Quite exclusive but not worth the price:

On the BRIGHT side:
- Nice architecture
- Unmatchable 270-degree view
- Great peacefulness
- Nice pool area
- Decent fitness center
- Kindness of personnel

On the DARK side:
- No easy access to the beach, which can be very frustrating when you are in Acapulco (you can ask to be driven to a small artificial beach at the bottom of the hill but it is totally worthless)
- Poor choice and over-priced food. (very low turnover in restaurants which makes you feel you might sometimes have reheated food (pasta?))
- Almost everything will be charged to you (even some of the bottles of water you could ask)
- Outrageous prices of taxis to get in and out vs. average taxi price downtown (Drivers know that you can afford it and with current unsafe environment, they will over-charge you for security).
- When we were there, most of the personnel were kind but they looked new not only in the hotel but in the service industry..

In conclusion, if you do not want to feel - physically and financially- "trapped" in the hotel, take your car or rent one at the airport...

  • Stayed: December 2013, traveled as a couple
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4  Thank Mexgourmet31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this reviewResponded January 27, 2014

Dear MexGourmet31,

Thank you for your comments. It's very important for us to get to know every detail on your trip even if the service is external to the hotel so we can talk to our provider and be better in every experiencie that you may have here at the hotel. We hope that you can give us the oportunity in another time to get better and redefine your opinion.

We'll be ENCHANTED to serve you.

Kindest Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

This is really a 5 star hotel, awarded with an International Star Diamond Award. I don't know why TA rates it 4 star. I stayed with my wife over the weekend. We're from Mexico City and like to take short getaways to Acapulco. We loved the hotel. We stayed at an ocean pool villa, with a private pool. We spent the entire day without leaving the room. You don't need to. The ambiance is peaceful and the ocean views are excellent with sunlight to tan all day long.
On the downside, we didn't like the food at the hotel: the breakfast and the dinner were okay, but nothing extraordinary, despite having a famous Mexican chef designing the dinner menu.
I can compare this hotel to Banyan Tree nearby, where we went about 2 years ago. Banyan Tree has a Thai design, while Encanto is a modern contemporary hotel. I prefer Encanto with the ocean pool villa.
Gym facilities are excellent and well maintained, pool and pool area are nice and modern. Staff attention is excellent.

Room Tip: Choose room 509 for ocean pool villa
  • Stayed: December 2013, traveled as a couple
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1  Thank AlexoRoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this reviewResponded January 27, 2014

Dear AlexoRoma

Thank you for so kind comments, we hope that you come to visit us very soon and exceed your expectations.

We'll be ENCHANTED to serve you.

Kindest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2013

This is the first time that I write a review, and is because this Hotel really deserve it. Amazing views, great food, insuperable location and outstanding service. Is by far the best Hotel in Acapulco, highly recommended.

  • Stayed: July 2013, traveled as a couple
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1  Thank Robert3252013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn A, Director General at Hotel Encanto, responded to this reviewResponded November 11, 2013
Google Translation

Muy buenos días:

Muchas gracias por tus comentarios, nos da mucho gusto que haya tenido la mejor experiencia de Encanto. . Para eso estamos para atender todas sus necesidades con el único fin de hacer su estancia inolvidable.

Todo el equipo ENCANTO estamos a tus órdenes,

Saludos cordiales desde Acapulco.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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