We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

“Modern Sensuality” 5 of 5 stars
Review of Hotel Encanto

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Encanto
Ranked #1 of 179 Hotels in Acapulco
Certificate of Excellence
Mexico
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Modern Sensuality”
5 of 5 stars Reviewed April 8, 2013

A Boutique hôtel completely different with an amazing contemporary design very well integrated.
The staff is very good and the service excellent and make you feel home.
Great privacy specially on the private villas situated outside the main building.
Great view and specially amazing sunset from the SPA floor from where you have the Acapulco Bay on your feet.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank CharlesBeard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

218 reviews from our community

Traveler rating
    182
    26
    4
    5
    1
See reviews for
29
117
9
12
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Brooklyn, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 22, 2013

I've had the good fortune to stay at scores of incredible hotels, but the Hotel Encanto in Acapulco is truly something special. From the incredible design of the building, providing privacy around every corner; to the location, high on the cliffs in the most luxurious area in Acapulco with jaw-dropping views of the bay and the ocean; everything about this hotel comes together with perfection.

The staff made us part of their family from the start. The food was great. No kids. The lighting is awesome but not too overwhelming. Amazing pool and private beach club at the bottom of the cliff. We even got a tour by the architect who designed the hotel, giving us our choice of room upgrade.

This is chic Acapulco, re-imagined for the 22nd century. I felt like a movie star in paradise in the future/outer space. Come here before the secret gets out.

Special thanks to Luiz, Maritza, Miguel, Victor and Candido!

ps. to anyone afraid of the news coming out of acapulco/guerrero... don't be. The only thing you'll have to worry about is beer vs. margarita vs. pina colada.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank SWinfieldH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 6, 2012

My team and I stayed here for shortly over three week. The staff was great, the service was top class and everyone treated everyone as their own. Was very pleased with EVERYTHING and will always reside there while visiting Las Cruses. The ladies at the front desk were beautiful and one that stood out with curly hair was gorgeous....

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank dyil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 26, 2012

Went there on a business trip and was very happy with it. Clean and comfy, with good regional atmosphere.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank RW2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 22, 2012

My 8th wedding anniversary was just perfect thanks to the Hotel Encanto friends. This is a modern, stylish (opened 2 years ago), super sexy in each of its corners, with personalized + discreet + high quality service hotel. The restaurant and bar have a large selection of food and beverages of the highest quality. The L´OCCITANE amenities in the room with new + soft towels and a pillows menu along with high quality LCD TV and an iPod docking station with great sound helps you to customize your experience at any time in your room. Book the Pool Villa when you stay, in which all details were crafted from conception by architect Miguel Angel Aragones. The pool in the room is wonderful as is the sunbathing area, but what is unique is the quality of the bed, which makes it evens out as the famous Westin's Heavenly Beds. Definitely recommended for a special occasion to share with your couple. They do not accept children.

Room Tip: The Pool Villa is a MUST
See more room tips
  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Gali_76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this review, January 27, 2014
Dear Allen K.

Thank you for your kind coments, we're really sorry that you had that issue on your last night, we hope you can give us the oportunity to remedy this on your next visit.

We'll continue to your service,

We are ENCHANTED to serve you,

Kindest Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acapulco, Mexico
Level Contributor
173 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 stars Reviewed May 12, 2012

Words like breathtaking, jewel, oasis and haven are bandied about with great ease when describing a 5 star hotel but in this case they are all applicable. The Encanto is minimalistic white perfection overlooking beautiful Acapulco bay.
At this time of year it is hard to find a cool spot anywhere in Acapulco and the Encanto restaurant terrace was a welcome cool, breezy respite from the steam heat in the rest of the city. We were celebrating mothers day and could not have chosen a better location. From start to finish we were treated like royalty, breakfast was delicious and others who had dined there said that dinner is extremely good as well. Looking over the lovely terrace and pool area made me want to grab a good book, spend the day sipping cocktails and gradually fall asleep in the shade.
The staff could not have been nicer starting with smiling valet parking, our lovely waiter Jerry who is well known on the Acapulco restaurant scene and the beautiful, charming Diana Horst, (P.R.) managing it all with grace and charm. Every detail was perfect, including each mother being given an enormous pink rose (I wonder where they got them) and an individualized cup cake. It is not cheap but if you want peace and quiet in spectacular surroundings this is where to get it.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank archibalda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 24, 2012

Hotel Encanto is an architectural delight. Perched atop Brisas Marques, Hotel Encanto will wow you with its all-white minimalistic architecture and spectacular views. If you arrive at night, you'll be driving down a winding road surrounded by lush tropical vegetation, and all of the sudden you'll be struck by this large white structure that glows with vibrant blue light. The hotel was built by Mexican architect Miguel Angel Aragones as a tribute to the sea. Its exceptional design allows you to encounter the ocean in every corner. Its amazing! If you are looking for a "resort" feel, this is not the hotel for you. The vibe here is chillax, no kids allowed. The service is on a personal level, you feel more like a guest at a friend's house, a wealthy friend that is. The rooms are very simple and modern. You will notice that there are no paintings on the walls and no light fixtures. All the light is either natural or projected onto walls by a groove lighting system, that emits different colors to evoke different moods. The pool area is chic, with lounge beds, decked floors and trees seem to come out from under the pool. The food is great! You must, must, try the green ceviche tostada. It is out of this world!.

Room Tip: Corner rooms are best. They also have amazing private villas
See more room tips
  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Pixie Ibanez I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Acapulco hotels
1.4 mi away
Banyan Tree Cabo Marques
Banyan Tree Cabo Marques
#5 of 179 in Acapulco
5.0 of 5 stars 430 reviews
2.9 mi away
Fiesta Americana Villas Acapulco
4.7 mi away
Princess Mundo Imperial
Princess Mundo Imperial
#10 of 179 in Acapulco
3.5 of 5 stars 1,414 reviews
Show Prices
Show Prices
Show Prices
3.3 mi away
Crowne Plaza Acapulco
Crowne Plaza Acapulco
#11 of 179 in Acapulco
3.5 of 5 stars 853 reviews
3.2 mi away
Emporio Acapulco Hotel
Emporio Acapulco Hotel
#8 of 179 in Acapulco
4.0 of 5 stars 902 reviews
4.5 mi away
Pierre Mundo Imperial
Pierre Mundo Imperial
#9 of 179 in Acapulco
4.0 of 5 stars 562 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Encanto? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Encanto

Property: Hotel Encanto
Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 179 Hotels in Acapulco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Encanto 5*
Number of rooms: 44
Official Description (provided by the hotel):
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Booking.com, HotelTravel.com, Orbitz, Travelocity, Hotels.com, Odigeo and Prestigia so you can book your Hotel Encanto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing