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Reviewed September 12, 2011

We visited in dec 2009 and they were in a middle of renovations. I was pregnant with our 5th child and in need for a rest before delivery. I loved the pool area with the small living areas but you have to wake up early to get one. We are early birds so we would go down and get a nice spot in the shade, and stayed there all day, swimming reading, napping on the day bed and eating. The service is excellent, always coming to refill our drinks and water.
The beach is awesome and private, no locals walk on the hotel beach. But right next door is a public community beach with locals and they can get loud. The beach has a quiet area until you are waist high and then you can surf on the waves they get pretty high.
RESTAURANT
The food is good, but very repetitive, after 3 nights there I just didn't know what to order anymore and I was getting tired of the seviche. Acapulco area is dangerous, the hotel is in a gated area with armed guards. We were told it was not safe to go out of the resort. My husband ran on the beach but didn't think it was safe enough for a woman to go alone. Right after the public beach when you walk along there is a river that ends in the sea and a bidonville along it. It's a real clash of the poor and the wealthy sharing the same area. They live in tiny cabanas and trow their garbage in the river (it's very smelly). I have seen worse in Jamaica.
ROOMS
We didn't know they were renovating when we went and we got one of the old rooms. OMG t was ridiculous and not a 5 star. Cheap foam pillows, mold everywhere in the shower, the mattress was sunken and I did not sleep well for 3 nights. The sofa's cushions were ripped and the sofa broken so you sat all the way down on the floor.
All and all we liked our stay because it was quiet and relaxing and the pool area and beach was great with good service, I didn't have to fetch my drinks or snacks.
RECOMMENDATIONS
Great hotel for short stays, the lack of restaurants or variety in it makes it uninteresting for a whole week. GET A RENOVATED ROOM, the old ones are unsanitary. Tip well, you get good service. I would not bring young children.

Room Tip: Water view rooms that are high up have a great view, the Hotel is built on a cliff so the rooms on the other side have a view of rocks if any.
  • Stayed: December 2010, traveled as a couple
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3  Thank Spirou99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2010

My parents and I had a wonderful time at Quinta Real during our 5 night stay. Everyone was very friendly and learned my father's name immediately. the thatched roof lobby is separated from the guest rooms by a short sidewalk lined by plants and flowers. The whole complex meanders along the beach front and is not very big compared to the mega resorts surrounding. There was an electrical problem when we arrived and we were quickly shuttled next door to the pierre marquez without any problem. the pierre marquez was like any other beach hotel. pool in the middle, patio restaurants around it, and several buildings of rooms. you could not see the beach very well because of the fence that separates it from the hotel. double room was small, but adequate. food was definitely not impressive, and prices for drinks etc... were a little inflated. we were so happy when we returned to quinta real because of the superior service and peaceful/intimate ambiance. the infiniti pool was AMAZING. especially because swimming in the beaches is dangerous due to the strong undertow. we spent an entire day in a thatched hut next to the pool, drinking two for one tropical drinks. the restaurant was very nice, food was pretty good. but nothing can compare to the view over the ocean and being one of few in the dining area.
The icing on the cake was the spa. i dont know how the prices are now, but last year my mother and i spent an afternoon in the spa for 100 dollars each. It included a couples massage, two body wraps, exfoliation treatment, and hydromassage. although it was indoor, the large window facing the ocean, the aromatherapy, and sound of the waves literally caused me to go into an altered state. it was great, and the attention by the masseuse was top rate. I got the feeling that this was a popular hotel with mexican tourists as opposed to americans. This was actually better because at the pierre marquez, the sound of kids shrieking and the busy common areas made it very difficult to find tranquility. i wouldnt recommend acapulco as a destination, there are much better cities in mexico. but if you go, definitely go to the quinta real, we were treated like royalty. from the welcome cocktails, chilled face towels, complementary bottle of wine that appeared in our room, to the wonderful service. this is definitely the best place for a more peaceful or romantic getaway.

  • Stayed: March 2009
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1  Thank PrincessTravelChica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2010

We had a lovely relaxing weekend at the Quinta Real, the highlight is the pool which is beautifully situated, just get there early to put your towel on a sunbed! The cocktails and food by the pool were really nice, the food probably better than in the restaurant. The beach is nice and quiet although we didn't spend much time there.

Even though the hotel was quite full you the architecture means that it never feels crowded. The service from every member of staff we encountered was exceptional, everyone said hello when you met them in the corridors.

The rooms were the only part which could do with some improving - the view was great but the decor slightly dated and could do with a revamp, no WiFi in the rooms which we would have expected in a 5 star hotel. We did enjoy the Molton Brown bath products, bathrobes, slippers etc. All in all a very nice break, recommended!

  • Stayed: January 2010, traveled as a couple
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Thank lichita80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2010

The Hotel is located in the new Diamante zone, close to the Airport ,and aprox 20 min by car from downtown Acapulco. The hotel was built on a hill with an excellent view of the Ocean and "Revolcadero Beach", There is a combined system of 2 separate elevators to access the swimming pool and beach.
The rooms are big and clean but no carpets, no wall decor, neither electrical outlets for Laptops. The room decor is poor, not comparable with other Quinta Real Hotels.
The main Restaurant, where breakfast and dinner are served, has a great ocean view and the food is good and well priced.
If you are looking for a peaceful and beautiful place to relax this is the place, but if you are looking for "action" is better to look for another hotel closer to Acapulco.
All the staff is excellent, good attitude and customer focus

  • Stayed: January 2010, traveled as a couple
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1  Thank Roccox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2009

Great staff, good location away from the main bay and whilst the rooms are tired/dated they are in the process of being renovated. Directly on a quiet section of the beach at one end of the bay, good pools and very impressive grounds/common areas. The biggest letdown was the food offering and especially the breakfast which was way below what would be expected/offered in a 3* hotel. There was little variety and the fruit on offer was covered in flies and unappealing. The room service was also poor and the restaurant evening meals were also not of the standard expected in this type/grade of hotel. We ate a couple of times in the restaurant in the evenings and we were the only clients despite the hotel being very busy. The beachside restaurant was much better but only operated at lunchtimes.

  • Stayed: July 2009, traveled with family
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1  Thank LondonBorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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