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4 - 9 of 26 reviews
Reviewed December 3, 2008

My family and I have been traveling to Acapulco for many years. We had some problems with the place at which we usually stayed. Since El Cid is located along the section of beach that we prefer, we decided to give it a try. It has a nice website with reasonable rates, and the pictures looked decent.

After some major problems with our flights, we arrived exhausted at El Cid around midnight, and were completely disgusted. If we all weren't so tired and it hadn't been so late, we would have left without staying there.

We booked four rooms, and none looked remotely close to the pictures on the website. The beds were little more than hard, cheap mattresses stacked on boards. The linens were gross and stained with what could have been blood (see pictures). Not all of us were given pillowcases, and the ones we were given we were afraid to put our heads on. The pillows were basically fabric sacks filled with stuffing. We were given one dirty, threadbare towel.

The furniture is beat up and dirty. You don't have control of your air conditioner--the desk has a remote control that they have to come to your room and use. The power went out briefly in the middle of the night and the a/c just shut off and didn't turn back on--we would have had to contact the desk again to come turn it on with their remote. The "hot" water was not hot at all but room temperature. Overnight a puddle of water appeared in the middle of the bathroom floor--not sure where it came from.

The noise and exhaust from the road were pretty bad.

We weren't able to sample the pool or restaurant because we packed all of our luggage in a taxi the next day and got out of there. I'm not sure where those rooms are that are in the pictures on the website, but we surely didn't stay in any of them.

  • Stayed: November 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank liliajlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2018 via mobile
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Stayed: February 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada A, Director General at Ramada Acapulco, responded to this reviewResponded February 28, 2018
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Report response as inappropriate
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Reviewed April 4, 2017
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Room Tip: Las que estan con acceso a la alberca
  • Stayed: March 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2017 via mobile
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Stayed: March 2017, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2017 via mobile
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Stayed: November 2016, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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