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Reviews (26)
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2 - 7 of 26 reviews
Reviewed September 8, 2010

The hotel is situated in the middle of most things, easy walk or bus trip to everything. The staff at the hotel was great, we have stayed there numerous times over the years for this very reason. We have had a good view of the ocean from our room each time. Everything is kept clean. A nice pool and relaxing area. We will continue to return for years to come. Norm and Judie Bayly

  • Stayed: February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank NORM391229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2010

El Cid was recommended to us by a taxi driver. We stayed for one night and tried to haggle over price but no joy.
At £41 the room was very overpriced compared to other mid-range hotels in Mexico. Even by Acapulco standards.

Negatives were - The furniture in the room was very tired. The pillow was hard and the balcony door did not lock. There was no hot water in the bathroom and no way of controlling the air conditioning. Very noisy location next to busy road. Poor tv reception and choice of channels. No remote control.

Positives were - the room was very big, it had a pleasant view over what appeared to be a well-maintained pool, the room and linens were clean. There was a fridge in the room. The hotel has a convenience shop underneath it and a 'healthy' restaurant just outside.

Overall, this hotel was mid-range and very overpriced. Only think about it if the location suits you or you plan to spend all day in the pool.

  • Stayed: August 2010, traveled as a couple
    • Value
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3  Thank blaw101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2008

My family and I have been traveling to Acapulco for many years. We had some problems with the place at which we usually stayed. Since El Cid is located along the section of beach that we prefer, we decided to give it a try. It has a nice website with reasonable rates, and the pictures looked decent.

After some major problems with our flights, we arrived exhausted at El Cid around midnight, and were completely disgusted. If we all weren't so tired and it hadn't been so late, we would have left without staying there.

We booked four rooms, and none looked remotely close to the pictures on the website. The beds were little more than hard, cheap mattresses stacked on boards. The linens were gross and stained with what could have been blood (see pictures). Not all of us were given pillowcases, and the ones we were given we were afraid to put our heads on. The pillows were basically fabric sacks filled with stuffing. We were given one dirty, threadbare towel.

The furniture is beat up and dirty. You don't have control of your air conditioner--the desk has a remote control that they have to come to your room and use. The power went out briefly in the middle of the night and the a/c just shut off and didn't turn back on--we would have had to contact the desk again to come turn it on with their remote. The "hot" water was not hot at all but room temperature. Overnight a puddle of water appeared in the middle of the bathroom floor--not sure where it came from.

The noise and exhaust from the road were pretty bad.

We weren't able to sample the pool or restaurant because we packed all of our luggage in a taxi the next day and got out of there. I'm not sure where those rooms are that are in the pictures on the website, but we surely didn't stay in any of them.

  • Stayed: November 2008, traveled with family
    • Value
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    • Check in / front desk
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1  Thank liliajlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2018 via mobile
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Stayed: February 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada A, Director General at Ramada Acapulco, responded to this reviewResponded February 28, 2018
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2017
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Room Tip: Las que estan con acceso a la alberca
  • Stayed: March 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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