This hotel is not up to Holday Inn standards. The hotel has great potentual and the views from the oceanview rooms and from the pool and restaurant areas is million dollar. The staff is friendly enough but not very aggressive. I sat out by the pool daily and never did a server make an effort to take my order without me waiving them down.
I booked 3 adjacent rooms. again Views are great! One of the rooms had a broken shower and after requesting a repair daily it was never fixed. I found a dead roach in the light over my shower and called to have it removed after the second day, again the eye for detail seems to be missing.
The common areas, hallways are hot and moldly smelling, no ventilation. Check out process could use some help, this should be a quick process.
Flat Screen TV offered good selection of programing in English and Spanish.
My air conditioner never cooled down the room to a comfortable level and it was at times noisy.
The first night during my stay all of the lights in the room spontaniously came on all at one time ? short in electricity.
For the price the view helps make the other negatives seem less important. That said I woudl not choose to stay here again.
The pools are great to look at, but I did not see anyone shower off to remove tanning products prior to entering the pool, there is a visable level of scum around the water level and the tiles in the pool don't seem clean.
Sea Food buffet on Saturday was very good both in quality and value. Also I had a hamburger one day that was great! so kitchen met expecations.
I hope Holiday Inn realizes the potentual of this location and cranks this place up, it could be great.
- Official Description (provided by the hotel):
- Acapulco Resort Hotel, in Acapulco, Guerrero, Mexico, is a Four Star Hotel with 220 comfortable Rooms (Single, Double and King View), which you can easily book through these modern booking systems online.Specially designed for leisure travelers, Acapulco Resort also meets all business travelers’ needs since it’s located in the heart of Acapulco. With rooms in front of the worldwide known Playa Condesa, the Hotel shares the exceptional atmosphere of Acapulco Dorado and it’s located a few steps from the Convention Center, which will allow you to enjoy the best without losing time going from one place to another.Enjoy at our facilities, where you will find a pool, gym, function rooms, restaurant and fully-equipped first class meeting rooms. Our services include free wireless internet access in the whole hotel, air conditioning, elevators and wheelchair access, nonsmoking and smoking rooms, safe box, parking lot with valet parking, transportation to the airport with extra cost, dry cleaning service and the most important: the service of friendly bilingual personnelAcapulco is part of the famous “Triangulo del Sol” (Sun Triangle) and it’s one of the most visited tourist destinations in the country. Here you will find endless beaches, restaurants, bars, stores and all kind of first class tourist services. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Resort Acapulco Hotel Acapulco
- Fiesta Hotel Acapulco
- Acapulco Fiesta Hotel
- Fiesta Acapulco
- Fiesta Inn Acapulco