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“The Penthouse”
Review of Las Torres Gemelas

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Las Torres Gemelas
Ranked #121 of 167 Hotels in Acapulco
Mexico City, Mexico
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“The Penthouse”
Reviewed March 29, 2013

Recently I stayed at the Penthouse at Las Torres Gemelas in Acapulco. I was very concerned about this reservation in light of the recent reviews. I contacted the manager, James Guzman who addressed all of the issues I read about recently. With some hesitation I agreed to keep our reservation and we spent 5 days in the Penthouse 3 story apartment on the 30th floor. First the good:
1. Most of the repairs and renovations have been done as promised by James.
2. Everything was in good working order.
3. You cannot beat the price for a penthouse on the beach in a central location.
4. You have an abundance of floor space and privacy.
5. The top floor balcony is very large with good privacy, a small pool and good views (a plastic table and 4 chairs would be ideal).
6. All the electronics worked as advertised, showers were good, AC worked in all rooms, beds were comfortable and large king sized, pool was very good although the jet streams did not work, maid service was good, drinking water provided in the kitchen and we had an abundance of towels.
Now the bad:
1. This is a poorly maintained building (tired 2star at best).
2. The 2 buildings are 30 story's with budget travelers with large family's staying in small studio sized apartments ( I hope you get the picture).
3. The pool would accommodate 60 comfortably. Hundreds compete for the small space available ( this will not affect you as you are in the Penthouse and have a small pool).
4. The elevators can get crowded ( we were there in the busiest week of the year so bear this in mind with this review).

Would I stay here again? If I wanted this location, and wanted to share a place with 4 persons or i was alone and it was not Christmas or Easter week then yes I would consider it. If I was just taking my wife, Las Brisas is the place in Acapulco for 2.

We go frequently to Acapulco.

Room Tip: I only saw the Penhouse.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank hoopsover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
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English first
Puebla, Mexico
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 23, 2012

As almost all of Acapulco, the Torres Gemelas was struck hard by the economical crisis.

The service has lowered its quality, the cleanliness has diminished, prices are below average for a hotel this size and in this location.

All in all a decent choice if you don't spend too much time on hotels.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Es7ebanLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 8, 2012

The worst expierience ever in my whole life nothing beats the hell we went trough with this hell hole
Nothing works the ac, the tv, the sink, the bathroom, there's no hot water the toilet leaks. The location is in the best area of Acapulco but it doesnt compensate for the horrible nights that you are going to go trough. We tried to talk with the manager but she never showed up. Even the bell boy who was helping us confessed that all the advertising for this place it's basically lies. I have to emphasize NEVER STAY HERE!!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Losartan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Acapulco hotels

Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 7, 2012

Do not get involved with the rental pool condos. We have owned a condo there for many years and had it in the rental pool when we were not there. We sold it early last year and the rental pool people stole the money that we were due. The administrative people have been very good throughout the years, but thiis shows the character of the rental pool people.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank fred f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 19, 2011

I have stayed here a few times. I LOVE IT!! Suites are spacious....beautiful ocean view. Two pools, staff is very good. The hotel is clean and lots of security. Very close to the action and lots of night life. Kitchenettes in every room. Very affordable.

  • Stayed February 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank deisen54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 28, 2010

We thought we got a bargain on this hotel -- 800 pesos a night for a room with a refrigerator and small cooking range. Also, the hotel is right on the coast with its own private beach.
However, soon after getting there one evening, we realized why it had been so cheap:
- The toilet was leaking water onto the floor
- The kitchen faucet leaked water
- The bathroom faucet made a loud noise when on
- The pillows were small and lumpy
- The A/C broke during the night and it was so hot we couldn't sleep.
- It took forever to get anywhere on the elevator -- they were very slow and always crowded and full
- The hotel seems to be popular with families who have small children, so it tends to be noisy both day and night.
- When we asked for 2 pool towels (during regular pool hours), it took them half an hour to come up with ONE towel, and did not give us a second one.
- There were only 4 chairs on the beach and you had to pay to use them!

We got out of this hotel as quickly as we could after spending one night there. For only about 200 pesos more we stayed in the Fiesta Inn next door, which is much better.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lizb128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 20, 2010

I went to the twin towers last month and I got kind of disappointed. First of all at the moment of checking in, the receptionist was talking on the phone and we had to wait till the time she was available, being the attention not so fiendly, then by the time we received our room, we realized that most of the amenities that were advertised were really old and some of them were not even something to turn on. Finally to top it off, by the moment we were about to go, my grandmom used the sink and then she couldn´t stop the hot flow of water coming out from the faucet, having to call the technical service without a soon response.
Nevrtheless not all was that bad, given that the location is really convenient and the pool area is just amazing , having the chance to enjoy awesome sights of the bay and drink your favourite beverage while swimming or just relaxing in front of the ocean.
Summarizing this beach resort is conveniently well located and is recommendable for someone traveling on a limited budget who wants to stay at a good hotel, nonetheless I would suggest the manager to pay more attention to the facilities and plumbing..

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alonso24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Las Torres Gemelas

Property: Las Torres Gemelas
Address: Costera M. Aleman 1230, Acapulco 39300, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #121 of 167 Hotels in Acapulco
Price Range (Based on Average Rates): $
Number of rooms: 625
Official Description (provided by the hotel):
A new boutique suite hotel privately owned and independent from Las Torres Gemelas although located in the same twin towers. All suites are luxury suites with complete kitchen, US & Canadian satellite HDTV, flat screen HDTVs, surround sound systems, free high speed internet and all new modern furnishings. Located in the middle of Acapulco Bay on a private beach only steps away from most of Acapulco's famous restaurants, shopping, bars and discos. ... more   less 
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Also Known As:
Las Torres Gemelas Acapulco
Las Torres Gemelas Hotel Acapulco

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